Zalora Reviews 

Today I deleted my Zalora account because for the first time after countless purchases, they sent back my return and force me to keep what i didn't like. I've returned items without tags before and there hasn't been an issue. which helps because this is what online shopping is like, sometimes it takes time to realize the item is not suitable and by that time the tags are gone. it was still within1-2 weeks of purchase. They claimed they emailed me but I see nothing not even in junk mail and i was wondering why the refund was for the first time taking extremely long. This experience is awful and it does not make me want me to shop with you guys again. The comfort is gone. Keep my money and I'll delete my account. And shop elsewhere.

human/bot verifier doesnt even allow me to enter the website??? did the press and hold check more than 10 times and each time takes 10 seconds and it makes me try again and again and again??? waste of my time

I used to buy from Zalora long before other online shopping platforms became popular in Malaysia. Back then, I ordered a pair of shoes, waited almost two weeks for them to arrive, only to find out they were the wrong size. I submitted a return and refund request, which took another week to process, and the refund was given as store credit.

Honestly, who would want to shop again after such a bad experience?

Years later, I decided to give Zalora another chance. Big mistake.

At this point, it's not even about the money anymore. It's about trust. Once trust is broken, it's very hard to earn it back. I can't wait to get my refund so I can uninstall the app and forget about Zalora for good.

I regret trusting Zalora again. :)

Please fix your auto bot detection prompt.

It doesn't work and it completely spoils the user experience to shop. It makes browsing so difficult when it randomly pops up. "Press & Hold" prompt takes too long, and constantly leads to failure and asking me to try again.

Used on desktop / laptop

Never recieved order. Contacted customer support and they said the shipping company system was down so couldnt track order. Couldn't tell me anything. Finally had to dispute charge with bank to get refund. Do not do business with them.

Very bad customer service always no reply since last year. Send me a used Adidas Cap. Return back but send to me again the same dirty cap. Terrible experience. Scammer company!!!!

This is a scam website. Placed order almost 3 month ago and still no product. Have contacted the 3 times and no response. STAY AWAY FROM THE SCAMMERS!

Bad return policy, be requiring to return some of my fitness tight as it does fit me, the return date was set but never been pick up. It’s like scam. After one month I know I can’t get my refund that for sure, this is a scam!
Return pick should be on 22/10/2025 but today is 5 November so where’s the pick up. Silents only.

The delivery process is extremely bad.
A few times my scheduled deliveries didn't take place at all. The delivery staff don't come to deliver (meaning they don't message you that the delivery will take place or knock your door,) the items but in the app keep showing delivery failed.

When you contact Zalora or their partner Ninja van, they take extremely long to respond and most of the time they will reschedule the new delivery date when it is not convenient to you.

Poor customer service and delivery service
Useless delivery system

Wife pay for the item $60.00. Never got it. No customer service. They don’t answer any messages. Stay away from these scammers. Horrible. Also they are hiding reviews everywhere do people don’t post about their experience.

I've made a purchase on Oct 11 and it was supposed to arrive between Oct 18 - 21. Yet, my order status was never updated which led me to contacting the customer service regarding my order.

The customer service agents were infuriating as they've been sending me template responses saying they're investigating yet no details were given. I can't be waiting for my order indefinitely when I've made my payment. At the same time, they refuse to acknowledge my request to seek more details or possibilities of refund/cancellation.

Where do I begin?

I’m no stranger to buying from international businesses, especially from my country of origin Malaysia.

I know the risks, and exercise as best a judgement as possible.

But never have I been shown such unprofessionalism, mercilessness and downright theft from none other than Zalora Malaysia.

Taking 2 hours + to choose and secure the purchases, I was sure I covered all my bases.

Upon checkout, I noticed that despite selecting Australian Size 8, the website selected an XS for me. I thought: Odd.

I’ll sum it up. Upon receiving the items, I learned 2 things. The company has listed incorrect international sizing for Australia, and undoubtedly other countries too - product 1 for a main event is deemed completely not wearable, as they are too small.

To top it all of, product 2, from their own admission, has failed to include or list the undershirt or tube cover you would expect from a SHEER top with details with an accompanying long skirt. Essentially, just show your bra underneath because the complete set you ordered still requires you to buy an under cover for yourself. Hence, it is in fact not a complete set.

What disappointed me the most wasn’t the complete lack of accountability and empathy for their customers’ situation, inflicted by the company itself. It’s the patronising responses, the constant change of mind with what they were willing to compromise with, and their communication which gives you an initial sense of confidence, only for you to realise how much you were messed around.

Side note: This purchase was AUD 281 not including postage and I also bought in 2022 for AUD 200. Yep, continuing customer.

I have other options for outfits and will be adding an under cover for outfit 2 and take outfit 1 to alterations,

But I will never ever be buying from Zalora again and I encourage you all to find alternatives, there’s other great brands from the region.

I used to find Zalora very efficient. Not anymore. Good luck if something goes wrong. I have not received my order although I have been charged for the item. Contacted "live chat" but no one responds despite waiting for over half an hour. Can't track the order as it just appears as "processing the order". Can't cancel the order. Only thing I can do is dispute the charges via Paypal

I buy a fake Superdry cap & pay at original price. Cap are not adult size but claim to be international size. What a shame of zalora if the size is for children at high scholl.

Telling customer service to refund & Jannah will process the refund. Waiting this refund for 2 days process the result cannot refund.

Zalora is a scammer thing to buy fake product.

I have been an avid customer of Lazada for the past few years. My recent experience just made me realise how terrible their customer service is. 10 Jun, I received an item which is bigger than my size (particularly on this brand only) and have requested for a return and exchange on 31 May (the 2 weeks is due to their available despatch). Unfortunately, no rider came to collect my return item on 31 May, have reported the issue to their customer service and on 10 June, the rider came to collect without the knowledge of their customer service named Atiqah. It was me who informed her that my return item has been collected. She said give them 1-2 days to process the return and exchange. Yesterday, 12 June, I received an email stating that my return request has been cancelled, so today, 13 June, I have asked their customer service and chatted with Farhana mentioning that my refund will be process for 1-3 days as the return and exhange policy has been expired. Going back to the statement provided by Atiqah, the 30 days return and exchange policy starts from the item received date which is 10 June and it is not applicable to me anyway since the cause of the delay was from their end.
Their customer service sucks, statements are inconsistent. Very incompetent. Unreliable.
I am very disappointed on how they handle this 1 return and exchange item.

I've been using Zalora since they first launched in Malaysia. I don't know what happened, but as of 2021, their service has been abysmal. After participating in their user survey and having logged in through their user testing account, I started experiencing problems using my personal account. I couldn't place orders and couldn't request exchanges or refunds. My store credit from previous refunds couldn't be used to make purchases. Essentially, my account became a dummy account. I could do nothing but scroll through their inventory. So, I reported it to CS and they told me the problem wasn't on their side. After multiple complaints, they finally admitted to experiencing technical difficulties. They asked for access to my account and it's been weeks. My bank card details are on the account and they insisted I grant them access to fix the problem.

After a while, I started a new account. My deliveries take forever and I can never track them. My order updates are delayed and yet again, CS responds at the pace of a sloth.

To sum it up, I have a couple of hundred bucks stuck in an account I can't use, items that were sent back to be exchanged and I never received the changed items, and most concerning of all, they have access to my bank account info.

If you're experiencing issues with Zalora, I would strongly advise reporting it to KPDNHEP. It's awful to think how people might be paying for items they'll never receive.

We ordered a sofa from this company that was supposed to be delivered in 2-4 days. It has been 20 and we have yet to receive anything. No one in customer service can be contact by actual phone. I keep getting email responses saying the will get back to me. In each one they ignore our request to cancel it at this point. I will never do business with this site again and suggest you don’t either.

I have purchased a few times on Zalora and have no issue in returning items until the last purchase. Bought a Furla Rita bag but found it a bit too small. It was only out of the box for less than 20min and I decided to return it and repacked it immediately. My return was rejected on the basis that there's a scratch on it which I'm pretty wasn't there before. It is the vendor purposely scratch it to give excuse to reject my return??? That's very underhanded for luxury goods vendor and Zalora should investigate!

Worst service - very bad experience for my 1st and last using Zalora Malaysia.

1. Delivery exceed delivery time frame.

2. Did not take responbility to check with the courier service on the delivery.

3. Always chat with the AI instead of human being.

4. Giving reason for delay cause by MCO or EMCO.

The best part is I am so lucky as the payment method is COD and buying 1 item only.