Zoomcar Reviews 

I booked this rental through Orbitz and paid for the additional insurance coverage during the reservation process. When I arrived at the rental location, I was told I was required to purchase additional insurance. I explained that I had already paid for coverage through Orbitz and provided proof of my personal full-coverage auto insurance, but they still insisted I needed to buy more coverage. When I asked why I was being required to purchase additional insurance after already providing proof of coverage, I never received a clear explanation.

Their toll policy was equally disappointing. If you decline their toll pass, which costs $20 per day, they charge a $25 administrative fee for every toll, in addition to the toll charges themselves. While I was there, I overheard another representative offering a different customer a toll package for $14 for the entire week plus tolls. I asked if I could purchase that same package, but the representative assisting me said it wasn't available because the other employee worked for a different rental company, even though they operated from the same location. That made no sense and created unnecessary confusion.

I work for a rental car company, so I'm familiar with how insurance and toll programs typically work. At my company, the administrative fee is only $5 per toll, customers are not charged a daily fee just to use a toll pass, and they are allowed to use their own E-ZPass. This company doesn't offer that option, and its fees seem excessive.

After I mentioned that I work in the rental car industry and questioned their policies, they refused to rent me a vehicle. At that point, I left without renting a car.

I'm not someone who usually writes negative reviews, but I felt it was important to share my experience so others know what to expect before booking at this location. Based on my experience, I would not recommend renting here.

Terrible! stay far far away from this company!!! You deal with a person virtually in a little glass booth with a bad connection! No manager or anyone else available when there is a problem. I booked a car with credit card points and the agent first claimed she couldn't find my reservation, then she found it and changed my pickup/drop off to Miami airport, while I was at Ft. Lauderdale. she argued with me that my reservation was for Miami, which I had in writing in front of me that it was FLL. Then after I paid the $500 security deposit, she said she put me in as a walk-in and I got charged 566USD for a rental that was already paid for!!! I tried to walk away and go somewhere reputable but she wouldn't refund the deposit. The whole thing took over an hour as well. Terrible communication!!! Zero stars, do not recommend!!

**⭐ 1 Star – Extremely Poor Experience and Customer Support**

I had an extremely disappointing experience with Zoomcar regarding Booking ID: JPSNZU462\.

On 14 July 2026 at around 6:45 AM, while driving in slow\-moving traffic at approximately 5–7 km/h, a truck hit the left side panel of the vehicle and fled the scene, causing significant damage\. My wife was sitting in the passenger seat, and the incident was a serious safety concern\.

I immediately contacted Zoomcar support, but it took around 30–40 minutes to receive assistance\. During this time, I had to manage the situation on my own\. The support team instructed me to visit the police station and obtain a GD copy\.

At the police station, despite providing all vehicle documents and explaining the situation, I was unable to get proper assistance because the vehicle was not registered in my name\. I waited for nearly two hours without any resolution and eventually contacted the vehicle host, who advised me to return the car\.

Despite these circumstances and the lack of timely support from Zoomcar, I was charged ₹2,999 when I tried to extend the trip\. I paid the amount only to avoid further complications\.

The worst part was the harassment afterward\. On 17 July 2026, Zoomcar’s support team called and threatened legal action even after I explained that:

- I did not have a GD copy\.
- The vehicle owner was willing to take responsibility for the damage\.
- I had already paid ₹2,999 to Zoomcar\.

During a conference call, the host clearly confirmed that he would bear the damage expenses\. Later, another Zoomcar executive also confirmed that my ₹2,999 payment would be refunded since the owner was covering the charges\.

However, I am still waiting for my refund of ₹3,499 \(₹2,999 damage fee \+ ₹500 security deposit\)\.

This experience highlights serious issues with Zoomcar’s customer support, communication, and handling of customers during stressful situations\. Instead of providing assistance after an accident, the company focused on charging fees and threatening customers despite recorded conversations confirming otherwise\.

I would not recommend Zoomcar unless the company improves its customer service, transparency, and accident handling process\.

I’d give them a zero, if I could. They charged me 129 bucks bc I didn’t have 200 K in property damage on my insurance. I got a car with 97000+ miles and the check engine light came on. It also smelled like smoke and had rusted rims. Do not rent from this company!

I book car from ur company, but at the time of host, ask me to deliver the car to my place, and he also have my number asmeen. It’s means your company share my information with third-party. I have already paid my dues and with this OTP to start the right as guided by him, he cancel my drive and complete. Don’t take any actions against the host is really pathetic experience. It’s like a scam with me very bad, very bad, very bad.

Verified SCAM! We booked via orbitz who are partially to blame for hosting scam sites like ZOOM. We arrived to the location set up in the phone booth style video conference rooms that are manned by foreign agents with heavy accents, presenting out of country teleconferences , BIG RED FLAG! The SCAM was to begin with false claims a full coverage $1M/$500k policy was not sufficient coverage to rent their pre 2010 vehicle. The foreign agent was all too willing to launch into false insurance law and false tropes about why we were obligated to buy the $67/day coverages. Our insurance broker thwarted every false claim, and we walked out feeling dirty refusing the SCAM! Totally predating on vulnerable travelers, stuck without transportation. RUN FROM THIS BAIT AND SWITCH CON!

rented the car in houston. the condition of the car was in very good shape. the experience dealing with the agent was horrible. it took over 90 minutes to go through the process to get the car. the network connectivity keeps cutting out.

while the initial cost is very competitive...there are hidden fees.

oh good luck on getting your deposit back. according to the contract, the deposit is refunded after 30 business days. I returned the card 5/3, and it is 7/2, no refund and support team ghosted me. I had to file a charge dispute with Amex.

Stay away. like they said, you buy cheap stuff you will end up paying twice as much.

this is my first time using this provider and 1000% the last. STAY AWAY!!!!

Cheap , quick and easy . Not sure why so many people are saying they had a terrible experience . Me personally I found it very easy and accessible . I’d say if you live in Ontario and you just need a car for a few days this is an affordable way to do so .

**SCAM ALERT** Companies like this really make me wish there were zero stars option. They offer $7 a day rental and try to charge you $50 a day mandatory insurance. When we called the company before booking we asked if there were going to have any mandatory fees at pick up, was told NO only optional add-ons. Wtf?! My full coverage is less PER month then the $150 expected for 3 days. And they dont accept the insurance offered at booking!!! Its a scam and their cars all look like crap! Stay away! SCAM ALERT!!!

I would give zero stars if it let me.
Booked zoom cars a week prior to travelling to take us on an 8 min drive to Bristol airport. It was a 6am pick up. At 6:05 I checked the App to see where the taxi was and it was 14 mins away. Checked again at 6:10 and still 14 mins away so called Thor office to be told it was a busy and car would be 20mins.
No apology no concern that had a flight to checkin for.
Wouldn't refund over the phone told I had to email a request.
Fortunately hotel stepped in and got us to the airport in time.
Would never use this company again.

The simply charge non optional crash fee dumb people fooling with the price

Worst app ,very irresponsible person I lost my car I never recommend to attach your own car to zoom cars .support team is also not giving proper information . Don't trust zoom cars this is my personal experience

Zero stars if I could give them that.

My experience with Zoom was extremely disappointing and stressful, especially while traveling with two children. My flight was delayed, and when I arrived at the airport, there was nobody available to answer calls or provide assistance. I tried multiple times to contact the company to inform them about my late arrival and ask if they could still accommodate my booking, but nobody answered the phone before or after my arrival.

I also attempted to cancel the reservation because I could not reach anyone. While at the airport, I even contacted customer support through chat and was told to call back during working hours, which was completely unhelpful given the situation.

Because Zoom was unreachable, I had no choice but to go from one rental company to another trying to find an available car for my family. Despite all of this, they still refused to provide a refund.

Very poor customer service, no support when needed, and no accountability. I would strongly discourage others from booking with this company.

Worst customer service ever.
Sue this company 🖕🏻

They advertise the cheap price but when they get there, they add charges that are mandatory they said. So I went from $150 car rental to $400 car rental. I told them to take a hike and I went to Alamo and rented a car. This place is a total rip off.

Worst rental car experience by far. My pick up was at 7am when they opened. The lady that was opening didn't show up until 7:30. I purchased the insurance online and was told that's 3rd party insurance so it doesn't work. I have insurance with my own car that covers rental vehicle's so I told her I didn't want insurance. She asked to see my coverages. I carry $100k on my policy. When she gave me the total it was much more then quoted online and when I asked why she said my policy doesn't meet the requirements of $300k. I work in insurance so liability doesn't cover the car, so that's just a scam for them to get more money. Then they charged a $450 cleaning fee for vaping in the car, but the times they said their vape detector went off we were on excursions, so i had to dispute with my credit card company. They are a scam and I would avoid renting from them.

Worst services ever, my car met with accident and there is no response from the zoomcar customer support or if I raise a ticket it automatically closes the ticket in 30 mins and closing comments are that the issue has been resolved. When you cannot serve then why do you provide services when you cannot manage. My car met accident and there was next trip booked and in cancellation they have charged with with 10000/- for no reason apart from that I did not receive the payments for the trip that was done using my car

This certainly was the worst rental car experience I have to go through. So after waiting an extremely long line at the counter for my reserved vehicle, I was informed first that I have to get a different vehicle than the one I reserved, then I was asked if I agreed with a mileage policy which wasnt on the website when I reserved it. I said no, they said they cannot rent me the vehicle, and that the reservation needed to be cancelled, and since it was through a 3rd party vender, It needed to cancel through them. Then I was charged and I disputed the charge and was told that I was the one that cancelled. I was told by them to cancel because I did not agree with their change of terms that I signed up for. I am not surprised actually because literally 3 people from of me while I was in line ALL were told to cancel their reservations due to somethings that they didnt agree with. I dont know if that is some why to scam us or what, but they charged me as so far got away with it. TERRIBLE experience.

The car was booked for Tuesday at 9:00 PM with the facility of pickup and drop. However, I received the car only at 11:00 PM, as the driver arrived late for the drop. This delay was not from my end.

Now, I have reached the drop location and am trying to end the trip, but I am unable to do so because neither the customer support team nor the vehicle owner is providing the required OTP to close the trip.

I paid Rs 6297, when i got the invoice it was of Rs 1000 less. Chatbots have fixed questions and doesn't address this, email are followed by calls to only say that its not their issue and close the ticket. I would never go with them again