Zoopla Reviews 

3.673
•
TrustScore 1.5 uit 5

1,3

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

From a relatively good experience with Zoopla we have had the displeasure of dealing with Nora El-Jabouri. Rude beyond belief, with staff like this it's no wonder you are always second behind Rig... Toon meer

Beoordeeld met 1 van de 5 sterren

Highly inaccurate, I'm not sure if it's just Northern Ireland properties. I know the specific property has been sold 3 times over the past 15 years - none shown. Then it gives an estimate of 107k fo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Zoopla emailed me about remortgaging one of my rentals so I went online requesting details of current rates for my situation. Answered lots of questions, including personal ones about income - and wha... Toon meer

Beoordeeld met 1 van de 5 sterren

Google query said free valuation straight away. Half way through enquiry to get valuation ONLY as not want to sell I realised I was going to get inundated with calls/emails as it was asking too mu... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Zoekmachine

Over Zoopla

Geschreven door het bedrijf

We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.

By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.

Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
  • When the property was last sold and how much for
  • Changes in the local and wider property market
  • Property features
  • Local area information like schools and crime rates
It does not include any work you may have done to the property if it’s not yet been recorded. It can take up to 3 months for registered changes to reach us.

Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.

We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.

In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.

Contactgegevens

  • The Cooperage, 5 Copper Row, SE1 2LH, London, Verenigd Koninkrijk

  • www.zoopla.co.uk

1,3

Zeer slecht

TrustScore 1.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

1,3

Alle reviews

(3.673)

64 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

No email alerts

My email alerts suddenly stopped working. I went onto site to see what the issue was I reset this with all the types of properties I wanted alerts about. Three months later no emails. Poorly designed website.

30 juni 2025
Review zonder uitnodiging
Logo Zoopla

Antwoord van Zoopla

Hi Reg,

Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.

We'd like to discuss this further with you and we'll DM you shortly for more information.

Many thanks,

Zoopla Support

Beoordeeld met 4 van de 5 sterren

Property Information Updates

Credit where due - following earlier feedback that incorrect details were included on their website due to confusion over a large block of retirement flats on the same street, the listed addresses are now correctly differentiated (flats vs. houses), and my property has been excluded from the list, as not being valued or sold in the recent time period when shared data became available.
It is possible there is more automation in resolving online reported errors as for many years previously agents were not able or willing to resolve valuation and description errors, or the platform has been improved to include more quality checks.
There are still a few errors where historical property photos for houses sold show views of the retirement flats only.
( Ironically the other large online property site [R..M.] have incorrect addresses - flat number as property number, property number not assigned to street name- for all the flats in the block !.. )
This is baffling as it can't be that unusual to have mixed dwelling types on residential streets.

31 juli 2025
Review zonder uitnodiging
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Antwoord van Zoopla

Thanks so much for leaving us a 4 star review.

We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related.

If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:

https://help.zoopla.co.uk/

Wishing you all the best!

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Woefully inaccurate property price…

Woefully inaccurate property price guessing, whatever data you're using is skewed. Identical house next door in the same decorative condition is guessed at £50k less than mine, which is guessed at £45k over the actual valuation.

Your algorithm, data, or both are just nonsense.

31 juli 2025
Review zonder uitnodiging
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Antwoord van Zoopla

Hi Aden

Thanks for getting in touch. I can understand any frustration caused by this matter and appreciate your feedback on our Automated Valuation Model (AVM).

We aim to maintain the accuracy and integrity of our AVM; therefore, we are unable to change the information. When new data such as property listings’ values or agents' valuations are fed back into the automated valuation model, the estimate will update. However, based on your comments, we understand there is an inconsistency in the current estimate for the property in question. As a resolution, we can suppress your current estimate from displaying on our live website and it will appear as ‘Not known/No estimate available’ as a result.

Please note that we will not be able to provide you with a timeframe for when an estimate reinstatement will take place. We would greatly appreciate your patience during this optimisation period of our AVM.

Taking this action will remove the estimate until we are able to reinstate it. The interim period will allow for the analysis of further data points and modification to the estimate. If you are happy for this action to be taken, we will confirm receipt and take effect within 3 working days thereafter.

Please let me know if you would like me to proceed with the suppression of this data and provide the FULL PROPERTY ADDRESS?

I look forward to hearing from you.

Kind regards

Beoordeeld met 1 van de 5 sterren

Rubbish

Suddenly stopped displaying Crime rates which is absolutely vital when considering property. Sort this issue out!

17 juli 2025
Review zonder uitnodiging
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Antwoord van Zoopla

Hi,

Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.

You can still find the crime rates statistics for a property on the bottom of each For Sale Listings.

If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:

https://help.zoopla.co.uk/

I have provided this feedback to the team who look after our property experiences.

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

have been a Zoopla customer for several…

have been a Zoopla customer for several years, but recently I’ve been trying to cancel my membership—and unfortunately, no one has responded to my requests. The lack of communication is extremely unprofessional, and I’m very dissatisfied with the service. It seems no one is able (or willing) to explain how to properly terminate the agreement. How convenient.

1 juli 2025
Review zonder uitnodiging
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Antwoord van Zoopla

Hi Sam,

Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.

We'd like to discuss this further with you and we'll DM you shortly for more information.

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Just buy the basic package you don't need to upgrade

We were recently assigned a new account manager, Michael Olayokun, who convinced me to upgrade to the Platinum package by presenting it as a strong opportunity for new business through lead generation. However, I later discovered that the leads he was showing me were actually coming from my existing adverts—not new business as initially implied.

When I questioned this, he shifted the explanation and claimed the new business element was actually part of a separate service called Prospect Plus, which he said wasn’t his responsibility and that he would pass on their contact details instead.

Frankly, I feel misled. This experience has left me questioning the integrity of the information I was given during the upsell, and I would appreciate an honest explanation of what exactly I’ve paid for.

15 juli 2025
Review zonder uitnodiging
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Antwoord van Zoopla

Hi Sadikur,

Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.

We'd like to discuss this further with you and we'll DM you shortly for more information.

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Accused of being racist and kept waiting for just under 2 hours

The TEAM at Dwelling Solutions Absolutely disgusting behaviour I had one of your agents phone me this Saturday 12/07/25 asking me if I’d like to view a property in barking riverside i jumped at the opportunity he asked if I’d like to be the first viewer and I’d get first refusal so obviously I said YES as I’m desperate to find my forever home with my son after loosing my oldest son to suicide.My appointment was at 11.30am so as with all my appointments I like to get there early and not keep anyone waiting “nothing worse”… at 11.50 I phoned him to ask where he’s colleague was as there was NO sign of her? I was standing at the property’s entrance he said he’d phone her to ask and promptly messaged me to say she’d be 10 minutes after 10 minutes still no show I’m pacing up and down 10 minutes passes and still no show so I messaged him again he sent back a message to say she’s stuck in traffic ‘So leave earlier’ still pacing up and down another 20 minutes passes still no sign I phoned him to ask where she is as I think it’s really disgusting to keep people waiting and bad business now this is 1hour iv been waiting so phoned AGAIN!! Apparently she’s had an accident on the A13 happen in front of her and is delayed when I looked on my maps there is as NO accidents that day traffic was light and clear ??? So this is now 1hr 20 minutes later she gets out of an OLD black focus and starts to head towards myself and the property I was told by him what car she has she saw me standing at the entrance turns back around and heads back to her car? Then 5 minutes later does exactly the same thing this is now looking like she’s stalling for time … 🤷‍♀️she’s now walking towards me on her phone at exactly the same time meets a couple as the same ethnicity as herself!!! She unlocks the entrance and takes them up to the main door ,I’m now beside myself because if this person wants the flat then I don’t stand a chance as there the first viewers I phoned her colleague to say what’s happened and how disgusting this behaviour is that iv been waiting 1 1/2 hours and she’s obviously stalked me for time waiting for the next person to show there the same ethnicity and the same traditional dress ‘I’m English’ I let her colleague know this on the phone he’s comment were I’m racist and that I’m not viewing the property 😡I phoned back as he put the phone down abruptly he wouldn’t answer I phoned 3 times to support my case and to let him know I’m the most un racist person he’d ever meet ! I walked to my car upset hurt and very disappointed as I was about to exit the riverside she phones to call me back to the property and sort this out which I was more than happy to do so.On my return she was on her phone once again found this offensive and bad business she then kept me waiting while she ended her conversation she accused me of the racial comment I’d made previously it was not racial or anything to do with colour or creed I was pointing out the fact they were the same ethnicity and traditional dress and the fact she stalled me for time for an hour and a half !!! She looked at me with a smirk and told me I’m not viewing the property and she will NOT be renting it out to someone like myself then my argument was you phoned me back just to get me here to say that with glee wow I couldn’t believe it I’m very vulnerable as I lost my son to suicide I felt threatened by her behaviour and almost victimised.I left and proceeded my journey now all my friends that are mixed race different nationality’s I might add are telling me there’d be my witnesses to take this matter further and to get my local MP involved I have NO words for this behaviour I will also be going to citizen’s advice to not only clear my name but to put a black mark against her and her colleagues Something stinks? Unfortunately I never got any names but I’m with housing solutions and these were agents sent by Zoopla to show me the property absolutely disgusting behaviour rude arrogant unprofessional people and to belittle me to say I’m not viewing the property when I suffer with anxiety they really have not heard the last and to think she can “play God” with the property’s absolutely astounds me my family and friends.I will with NO hesitation be taking this matter further with NO delay I want NOT just a written apology I’d like a facial one and WILL be perusing this.All messages and missed calls are all logged into my phone as evidence where I was blatantly ignored…

14 juli 2025
Review zonder uitnodiging
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Antwoord van Zoopla

Hi Nikki,

Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.

We'd like to discuss this further with you and we'll DM you shortly for more information.

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Zoopla unfit for purpose

Such poor disgusting behaviour setting the bad example to estate agents who in turn model their behaviour in a like for like fashion.

Conduct repeatedly inconsistent with requested property description wanted.

A Detailed or broad description of what's wanted specifying: house, beds, garage etc., in a specific area or county.

Result ... You get bombarded with details of anything and everything from whole of UK. I set their search filters and Zoopla keep sending property search forms with filters that don't work!

Filter details are ignored.
You can complete and apply filter details again and again and again.

They are ignored and result is for anything anywhere. What is the point?

Of course their emails are non replay, so they want to bombard and shout at people with junk with impunity.

ZOOPLA YOUR FILTERS DONT WORK.
NO POINT IN ME READING YOUR EMAILS.

ZOOPLA YOU'RE A WASTE OF TIME.
I'VE TOLD YOU THIS BEFORE - FILTERS DONT WORK.

YOU'RE CLOSE TO BEING BLOCKED AND SPAMED.

GET YOUR ACT TOGETHER.

In response Zoopla asked for more details!

There are no more details to give!
Asking for more details is just a ruse.
A method for discarding the negative review.

8 juli 2025
Review zonder uitnodiging
Logo Zoopla

Antwoord van Zoopla

Hi Antonio,

Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.

We'd like to discuss this further with you and we'll DM you shortly for more information.

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Zoopla incompetent

Zoopla have somehow managed to put someone elses picture on my property page. How on earth can they value my property when they are showing unrelated photography (someone elses property) and someone elses floor plans!! My property details were originally correct, which is disturbing as it means someone has gained access to my account and change things without the home owners permission. I wonder how many others are suffering like this. I give Zoopla 7 days to change things back to how they should be. If nothing has change then I will delete all of my details and request under data protect that zoopla do the same.
I notice out of 4000 reveiws your score is a very bad 1.7. If my company had such a rating I would probably think about closing it down!!
Its not a question of you helping me resolve the matter, you caused the problem by changing my details and putting other pictures that do not relate to my propoerty, so it is up to you to resolve it. I cannot give any more detail because I did nothing.

I have given all my details in an email

7 juli 2025
Review zonder uitnodiging
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Antwoord van Zoopla

Hi Peter,

Thanks for updating your review.

Unfortunately, the only way we can help to resolve the matter and remove the incorrect images shown against your property, is for you to respond to our request so you can provide us with your address details.

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Agents are untrustworthy and completely…

Agents are untrustworthy and completely dishonest, they have no moral gage. Avoid working with them at all cost

28 juni 2025
Review zonder uitnodiging
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Antwoord van Zoopla

HI Antonio,

Thank you for your review. We're sorry to hear of your negative experiences,

We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.

All agents undertake several checks before they are accepted as a Zoopla agent.

We would like to help and resolve this matter for you and so, we will DM you for more details.

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

What a daft company

What a daft company. Last month my house was worth circa £650,000. This month it has dropped 100,000! Not worth the paper it's written on!

22 juni 2025
Review zonder uitnodiging
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Antwoord van Zoopla

Hi Joan,

Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.

The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.

The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.

We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.

Here is a Help Centre article that will give you more information on where we get our data from:

https://help.zoopla.co.uk/hc/en-gb/articles/360005677897

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

What a load of tosh this company spews

What a load of tosh this company spews! We have removed ourselves from their valuation as they valued it about the lowest in our street, despite several home improvements including the addition of a utility room, downstairs cloakroom and an extended kitchen refitted about 4 years ago. I tried to reason with them but they were having none of it.

Our neighbours house was valued about £30k higher despite no improvements for over 20 years.

Having just checked our street again, I cannot understand how some properties have increased by several percentage point whilst other have been reduced in some case by over £9,000.

21 juni 2024
Review zonder uitnodiging
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Antwoord van Zoopla

Hi Tony,

Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.

The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.

The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.

We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.

Here is a Help Centre article that will give you more information on where we get our data from:

https://help.zoopla.co.uk/hc/en-gb/articles/360005677897

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Under valued our house by 75k

Under valued our house by 75k
Best a valuation from reputable estate agent.

20 juni 2025
Review zonder uitnodiging
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Antwoord van Zoopla

Hi Mr Sutton,

Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.

The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.

The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.

We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.

Here is a Help Centre article that will give you more information on where we get our data from:

https://help.zoopla.co.uk/hc/en-gb/articles/360005677897

Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Automated valuation based on the fact…

Automated valuation based on the fact my neighbour sold their house even though I have an extra bedroom, kitchen and bathroom extension, larger house, side access and driveway! Awful company!! All information is incorrect! Shouldn’t be allowed to spread misinformation.. what’s the point in listing false information about a property?! Pointless company

19 juni 2025
Review zonder uitnodiging
Logo Zoopla

Antwoord van Zoopla

Hi Sarah,

Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.

The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.

The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.

We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.

Here is a Help Centre article that will give you more information on where we get our data from:

https://help.zoopla.co.uk/hc/en-gb/articles/360005677897

Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Forcing pride

Opened site and as soon as I saw pride colours I knew that I will not spend on the site another second.

4 juni 2025
Review zonder uitnodiging
Logo Zoopla

Antwoord van Zoopla

Hi Janis,

Thanks for getting in touch and for your feedback, we're sorry to hear you feel this way.

Well spotted - we have changed our logos for Pride Month! We're proud (pardon the pun) to support marginalized groups - who often experience homelessness at disproportionate rates - through our work with the Stonewall and Crisis charities, and stand in solidarity with anybody from all walks of life experiencing adversity. And although we have a new logo look for June, you'll find that the experience of using our website is the same as always.

If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:

https://help.zoopla.co.uk/

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Ghosted Twice

Booked a viewing and was left waiting outside the building. When I called to ask about it, they acted confused, but, after a very long phone call, agreed to a viewing the next day. They then cancelled this viewing with only 2 hours notice.

As someone with very limited time off from work, this has been a miserable experience.

29 mei 2025
Review zonder uitnodiging
Logo Zoopla

Antwoord van Zoopla

Hi,

Thanks for getting in touch and for your feedback. We're sorry to hear of your expereince with this agent.

 I would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.

All agents undertake several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business. If you have any concerns, I would suggest visiting the agent at their listed address to discuss the matter further:

Alternatively, you may call the agent and ask to speak with their branch manager directly.

If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:

https://help.zoopla.co.uk/

Many thanks,

Zoopla Support

Beoordeeld met 3 van de 5 sterren

Amazing Customer Service, Outdated Product

There are some great members of the team at Zoopla, including Michael Olayokun who offered outstanding customer service to our agency. However, the user interphase as an agent with zoopla pro is very outdated - a small example of this is you can wait 10 minutes for photography to upload, then click save and when you save it deletes everything with no explanation, including the long proeprty description we wrote. After calling zoopla, their team sounded fed up (fair enough) and advised yeah that's just because zoopla won't accept the format so you need to do X,Y Z to make it work. Not impossible but definetly more stressful than using On The Market and it's 2025 guys come on! Keep up or get left behind :)

30 mei 2025
Review zonder uitnodiging
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Antwoord van Zoopla

Hi Adam,

Thanks for getting in touch and for your feedback.

Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.

Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.

If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:

https://help.zoopla.co.uk/

I have provided this feedback to the team who look after our property experiences.

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Zoopla haven’t got a clue!

Zoopla haven’t got a clue! They valued my house reasonably closely to the real value. Then next door (we are a semi) was sold for around 20% more than the Zoopla valuation. Then Zoopla more than halved the value of our property. Twelve months on they have removed our valuation because they say they have nothing to base it on!
Of course Zoopla respond blaming the quality of the information they receive. If that’s the case, shouldn’t they change their sources of information as they obviously have no bearing on reality.

21 mei 2025
Review zonder uitnodiging
Logo Zoopla

Antwoord van Zoopla

Hi Steven,

Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.

The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.

The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.

We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.

Here is a Help Centre article that will give you more information on where we get our data from:

https://help.zoopla.co.uk/hc/en-gb/articles/360005677897

Many thanks,

Zoopla Support

Beoordeeld met 1 van de 5 sterren

Very bad iiiiiiiiii

1 mei 2025
Review zonder uitnodiging
Logo Zoopla

Antwoord van Zoopla

Hi,

Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.

Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.

Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.

If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:

https://help.zoopla.co.uk/

I have provided this feedback to the team who look after our property experiences.

Many thanks,

Zoopla Support

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

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