From a relatively good experience with Zoopla we have had the displeasure of dealing with Nora El-Jabouri. Rude beyond belief, with staff like this it's no wonder you are always second behind Rig... Toon meer
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Lees wat reviewers zeggen
Highly inaccurate, I'm not sure if it's just Northern Ireland properties. I know the specific property has been sold 3 times over the past 15 years - none shown. Then it gives an estimate of 107k fo... Toon meer
Bedrijf heeft geantwoord
Zoopla emailed me about remortgaging one of my rentals so I went online requesting details of current rates for my situation. Answered lots of questions, including personal ones about income - and wha... Toon meer
Google query said free valuation straight away. Half way through enquiry to get valuation ONLY as not want to sell I realised I was going to get inundated with calls/emails as it was asking too mu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Zoopla
Geschreven door het bedrijf
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Contactgegevens
The Cooperage, 5 Copper Row, SE1 2LH, London, Verenigd Koninkrijk
- www.zoopla.co.uk
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No email alerts
My email alerts suddenly stopped working. I went onto site to see what the issue was I reset this with all the types of properties I wanted alerts about. Three months later no emails. Poorly designed website.

Antwoord van Zoopla
Property Information Updates
Credit where due - following earlier feedback that incorrect details were included on their website due to confusion over a large block of retirement flats on the same street, the listed addresses are now correctly differentiated (flats vs. houses), and my property has been excluded from the list, as not being valued or sold in the recent time period when shared data became available.
It is possible there is more automation in resolving online reported errors as for many years previously agents were not able or willing to resolve valuation and description errors, or the platform has been improved to include more quality checks.
There are still a few errors where historical property photos for houses sold show views of the retirement flats only.
( Ironically the other large online property site [R..M.] have incorrect addresses - flat number as property number, property number not assigned to street name- for all the flats in the block !.. )
This is baffling as it can't be that unusual to have mixed dwelling types on residential streets.

Antwoord van Zoopla
Woefully inaccurate property price…
Woefully inaccurate property price guessing, whatever data you're using is skewed. Identical house next door in the same decorative condition is guessed at £50k less than mine, which is guessed at £45k over the actual valuation.
Your algorithm, data, or both are just nonsense.

Antwoord van Zoopla
Rubbish
Suddenly stopped displaying Crime rates which is absolutely vital when considering property. Sort this issue out!

Antwoord van Zoopla
have been a Zoopla customer for several…
have been a Zoopla customer for several years, but recently I’ve been trying to cancel my membership—and unfortunately, no one has responded to my requests. The lack of communication is extremely unprofessional, and I’m very dissatisfied with the service. It seems no one is able (or willing) to explain how to properly terminate the agreement. How convenient.

Antwoord van Zoopla
Just buy the basic package you don't need to upgrade
We were recently assigned a new account manager, Michael Olayokun, who convinced me to upgrade to the Platinum package by presenting it as a strong opportunity for new business through lead generation. However, I later discovered that the leads he was showing me were actually coming from my existing adverts—not new business as initially implied.
When I questioned this, he shifted the explanation and claimed the new business element was actually part of a separate service called Prospect Plus, which he said wasn’t his responsibility and that he would pass on their contact details instead.
Frankly, I feel misled. This experience has left me questioning the integrity of the information I was given during the upsell, and I would appreciate an honest explanation of what exactly I’ve paid for.

Antwoord van Zoopla
Accused of being racist and kept waiting for just under 2 hours
The TEAM at Dwelling Solutions Absolutely disgusting behaviour I had one of your agents phone me this Saturday 12/07/25 asking me if I’d like to view a property in barking riverside i jumped at the opportunity he asked if I’d like to be the first viewer and I’d get first refusal so obviously I said YES as I’m desperate to find my forever home with my son after loosing my oldest son to suicide.My appointment was at 11.30am so as with all my appointments I like to get there early and not keep anyone waiting “nothing worse”… at 11.50 I phoned him to ask where he’s colleague was as there was NO sign of her? I was standing at the property’s entrance he said he’d phone her to ask and promptly messaged me to say she’d be 10 minutes after 10 minutes still no show I’m pacing up and down 10 minutes passes and still no show so I messaged him again he sent back a message to say she’s stuck in traffic ‘So leave earlier’ still pacing up and down another 20 minutes passes still no sign I phoned him to ask where she is as I think it’s really disgusting to keep people waiting and bad business now this is 1hour iv been waiting so phoned AGAIN!! Apparently she’s had an accident on the A13 happen in front of her and is delayed when I looked on my maps there is as NO accidents that day traffic was light and clear ??? So this is now 1hr 20 minutes later she gets out of an OLD black focus and starts to head towards myself and the property I was told by him what car she has she saw me standing at the entrance turns back around and heads back to her car? Then 5 minutes later does exactly the same thing this is now looking like she’s stalling for time … 🤷♀️she’s now walking towards me on her phone at exactly the same time meets a couple as the same ethnicity as herself!!! She unlocks the entrance and takes them up to the main door ,I’m now beside myself because if this person wants the flat then I don’t stand a chance as there the first viewers I phoned her colleague to say what’s happened and how disgusting this behaviour is that iv been waiting 1 1/2 hours and she’s obviously stalked me for time waiting for the next person to show there the same ethnicity and the same traditional dress ‘I’m English’ I let her colleague know this on the phone he’s comment were I’m racist and that I’m not viewing the property 😡I phoned back as he put the phone down abruptly he wouldn’t answer I phoned 3 times to support my case and to let him know I’m the most un racist person he’d ever meet ! I walked to my car upset hurt and very disappointed as I was about to exit the riverside she phones to call me back to the property and sort this out which I was more than happy to do so.On my return she was on her phone once again found this offensive and bad business she then kept me waiting while she ended her conversation she accused me of the racial comment I’d made previously it was not racial or anything to do with colour or creed I was pointing out the fact they were the same ethnicity and traditional dress and the fact she stalled me for time for an hour and a half !!! She looked at me with a smirk and told me I’m not viewing the property and she will NOT be renting it out to someone like myself then my argument was you phoned me back just to get me here to say that with glee wow I couldn’t believe it I’m very vulnerable as I lost my son to suicide I felt threatened by her behaviour and almost victimised.I left and proceeded my journey now all my friends that are mixed race different nationality’s I might add are telling me there’d be my witnesses to take this matter further and to get my local MP involved I have NO words for this behaviour I will also be going to citizen’s advice to not only clear my name but to put a black mark against her and her colleagues Something stinks? Unfortunately I never got any names but I’m with housing solutions and these were agents sent by Zoopla to show me the property absolutely disgusting behaviour rude arrogant unprofessional people and to belittle me to say I’m not viewing the property when I suffer with anxiety they really have not heard the last and to think she can “play God” with the property’s absolutely astounds me my family and friends.I will with NO hesitation be taking this matter further with NO delay I want NOT just a written apology I’d like a facial one and WILL be perusing this.All messages and missed calls are all logged into my phone as evidence where I was blatantly ignored…

Antwoord van Zoopla
Zoopla unfit for purpose
Such poor disgusting behaviour setting the bad example to estate agents who in turn model their behaviour in a like for like fashion.
Conduct repeatedly inconsistent with requested property description wanted.
A Detailed or broad description of what's wanted specifying: house, beds, garage etc., in a specific area or county.
Result ... You get bombarded with details of anything and everything from whole of UK. I set their search filters and Zoopla keep sending property search forms with filters that don't work!
Filter details are ignored.
You can complete and apply filter details again and again and again.
They are ignored and result is for anything anywhere. What is the point?
Of course their emails are non replay, so they want to bombard and shout at people with junk with impunity.
ZOOPLA YOUR FILTERS DONT WORK.
NO POINT IN ME READING YOUR EMAILS.
ZOOPLA YOU'RE A WASTE OF TIME.
I'VE TOLD YOU THIS BEFORE - FILTERS DONT WORK.
YOU'RE CLOSE TO BEING BLOCKED AND SPAMED.
GET YOUR ACT TOGETHER.
In response Zoopla asked for more details!
There are no more details to give!
Asking for more details is just a ruse.
A method for discarding the negative review.

Antwoord van Zoopla
Zoopla incompetent
Zoopla have somehow managed to put someone elses picture on my property page. How on earth can they value my property when they are showing unrelated photography (someone elses property) and someone elses floor plans!! My property details were originally correct, which is disturbing as it means someone has gained access to my account and change things without the home owners permission. I wonder how many others are suffering like this. I give Zoopla 7 days to change things back to how they should be. If nothing has change then I will delete all of my details and request under data protect that zoopla do the same.
I notice out of 4000 reveiws your score is a very bad 1.7. If my company had such a rating I would probably think about closing it down!!
Its not a question of you helping me resolve the matter, you caused the problem by changing my details and putting other pictures that do not relate to my propoerty, so it is up to you to resolve it. I cannot give any more detail because I did nothing.
I have given all my details in an email

Antwoord van Zoopla
Make sure whatever house you buy there…
Make sure whatever house you buy there isn’t cat fleas which will attack your dogs. Ask the questions?
Agents are untrustworthy and completely…
Agents are untrustworthy and completely dishonest, they have no moral gage. Avoid working with them at all cost

Antwoord van Zoopla
What a daft company
What a daft company. Last month my house was worth circa £650,000. This month it has dropped 100,000! Not worth the paper it's written on!

Antwoord van Zoopla
What a load of tosh this company spews
What a load of tosh this company spews! We have removed ourselves from their valuation as they valued it about the lowest in our street, despite several home improvements including the addition of a utility room, downstairs cloakroom and an extended kitchen refitted about 4 years ago. I tried to reason with them but they were having none of it.
Our neighbours house was valued about £30k higher despite no improvements for over 20 years.
Having just checked our street again, I cannot understand how some properties have increased by several percentage point whilst other have been reduced in some case by over £9,000.

Antwoord van Zoopla
Under valued our house by 75k
Under valued our house by 75k
Best a valuation from reputable estate agent.

Antwoord van Zoopla
Automated valuation based on the fact…
Automated valuation based on the fact my neighbour sold their house even though I have an extra bedroom, kitchen and bathroom extension, larger house, side access and driveway! Awful company!! All information is incorrect! Shouldn’t be allowed to spread misinformation.. what’s the point in listing false information about a property?! Pointless company

Antwoord van Zoopla
Forcing pride
Opened site and as soon as I saw pride colours I knew that I will not spend on the site another second.

Antwoord van Zoopla
Ghosted Twice
Booked a viewing and was left waiting outside the building. When I called to ask about it, they acted confused, but, after a very long phone call, agreed to a viewing the next day. They then cancelled this viewing with only 2 hours notice.
As someone with very limited time off from work, this has been a miserable experience.

Antwoord van Zoopla
Amazing Customer Service, Outdated Product
There are some great members of the team at Zoopla, including Michael Olayokun who offered outstanding customer service to our agency. However, the user interphase as an agent with zoopla pro is very outdated - a small example of this is you can wait 10 minutes for photography to upload, then click save and when you save it deletes everything with no explanation, including the long proeprty description we wrote. After calling zoopla, their team sounded fed up (fair enough) and advised yeah that's just because zoopla won't accept the format so you need to do X,Y Z to make it work. Not impossible but definetly more stressful than using On The Market and it's 2025 guys come on! Keep up or get left behind :)

Antwoord van Zoopla
Zoopla haven’t got a clue!
Zoopla haven’t got a clue! They valued my house reasonably closely to the real value. Then next door (we are a semi) was sold for around 20% more than the Zoopla valuation. Then Zoopla more than halved the value of our property. Twelve months on they have removed our valuation because they say they have nothing to base it on!
Of course Zoopla respond blaming the quality of the information they receive. If that’s the case, shouldn’t they change their sources of information as they obviously have no bearing on reality.

Antwoord van Zoopla
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