XBrain Reviews 

Why dont you respond to emails?

Why is there no telephone number for you?

Why has my subscription renewed when i have already cancelled it on your website?

Why does your product give me ghastly side effects?

PLEASE CANCEL THIS ORDER AND ISSUE AN REFUND.
I DONT WANT THIS ORDER
I CANCELLED MY SUBSCRIPTION IN DECEMBER
Order #1410690 (January 29, 2025)

The products I bought have done exactly what Xbrain said they would. The company delivered my goods on time and well packaged.

I have emailed so many times this last year and rarely get any response. Troscriptions is constantly out of stock as is Harmony. So I cannot even get continuity. I emailed on 25 November, 10 and 16th(twice) December, with zero acknowledgement or response. Changing the subscription is difficult and necessitates cancelling and starting again. So, yes, I am incurring problems and would so so appreciate some help and support.

Never use this company, 3 times they have sent me out of date supplements, the last order was 3 years out of date. Good luck getting them to respond to emails. Awful company, non existent customer service. Do not use this company.

Been taking for serval months. Not seen any improvement or change. Very expensive a d then charge P and P on top.

Speed of obtaining my order - briliant

Fast and great supplier of fantastic products, in particular Onnit Memory and focus! Awesome

We had the goods ok and promptly , but i sent two emails re the purchase , two weeks, before buying, asking questions, and they were ignored totally . Makes me nervous of dealing with a company, with no telephone contact possible, and never answers emails !

Fast Service thank you and well packaged.

Placed an order on 1 June, which Xbrain took the payment for. Didn't receive confirmation that my order had been received until 15 June. Followed up on the status of my order (still shows as 'processing' on their webshite) on 1, 5 & 13 July. No response from Xbrain. Nothing. Have been buying from them since 2017. Absolute joke customer service.

Great product

I’m very disappointed and shocked by the lack of customer care. They sent me incorrect product, faulty product and EXPIRED products — and ghosted me when I emailed to ask them to rectify this.
I was excited to order from XBrain as they offer some great brands that are hard to source in the U.K. The first thing I noticed was that they’d sent me a different, stronger version of one product, one they don’t even offer on their website. I emailed to ask about this, but got no response. I then noticed that three other products (all by BiOptimizers) were expired! And not recently expired. I also realised that one product from Troscriptions had a completely blank reverse side, no instructions, no expiry, no ingredients list, no QR code. Troscriptions state that it’s mandatory to scan the QR code on the back of their packaging before using the product. I’ve also never seen packaging from them not list ingredients and expiry date. I sent another email to XBrain highlighting these issues and promptly received an email from the CEO apologising and saying he would contact the shipper who would sort it out the following Monday. I was impressed that he’d replied to me on the weekend and thought everything would be fixed. He requested photos of the faulty products, which I sent. Then — complete silence. I followed up — nothing. I have been ghosted. This is the worst shopping experience I’ve had in a long time: being sent expired supplements, that could be harmful to ingest, alongside a faulty product with no ingredients list or expiry date, and the company ignores me? I have had to contact my bank for help. The one product I ordered which arrived as stated on the website seems great, so clearly I have been unlucky with my order as a whole, but I would urge caution when ordering from XBrain. Check the expiry dates before consuming! I’m so disappointed, as I use a lot of supplements and thought I’d found a great supplier to add to my list. I completely understand that mistakes happen, but why wouldn’t the company want to sort them out? I will update the review if there are further developments.

Quick and easy. Great service. Will use again.

Delivered quickly and on time.

Selling amazing products which are hard to get a hold of in the UK. Easy to order and speedy delivery.

I tried about 10 different cognitive enhancement supplements and this one actually worked. It must be the natural HIGH QUALITY ingredients.

I’ve been take X for several months now and love the energy and focus as well as memory enhancing effects

15/05/24
I started off with a bad experience when I initially ordered the product and wrote in and didn't get any response, cancelled my subscription and kept trying to reach out to Xbrain, Rogar who is the CEO responded with an apology and eventually I received my Tro Blue Cannatine and a Free Tro Mune pack so I have changed the review to 4 stars based on this and the fact that it took over a month to rectify the issue.

10/04/24
I am really disappointed with my order delivered today of Tro Blue Cannatine TX, as it seems wet inside the plastic packaging where the trochees are housed and I'm certain this shouldn't be like this. I'm not able to take this product like this. I have written to customer service and sent a picture. I have not received any response or indication that they have even received my email at all yet. This is disappointing as I have started a monthly subscription which I may have to cancel in this case.