Ordinato e pagato un mese fa, non ho ricevuto niente nonostante due mail di sollecito dove, ad onor del vero, rispondono rassicurando che è stato spedito e a momenti consegnano. Da questa esperienza,... Toon meer
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Lees wat reviewers zeggen
Didn't receive my order for 3 weeks, the customer service not answering on emails, and Facebook messages. Will try to get refund. Rubbish seller.
I’ve struggled with ADHD my whole life. I’ve tried all kinds of ADHD medications that somewhat worked but the side effects out weighed the benefits. X brain seriously works, no joke. I’m blown away ho... Toon meer
Placed an order on 1 June, which Xbrain took the payment for. Didn't receive confirmation that my order had been received until 15 June. Followed up on the status of my order (still shows as 'processi... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We are real people. We work, we party, we have vices, and we have goals. Sometimes we get enough sleep, eat a balanced diet, manage our stress, and sometimes we just do the best we can. Our paradigm shattering supplements are designed to help real peop...
Contactgegevens
Phoenix Park 14, LE67 3HB, Coalville, Verenigd Koninkrijk
- xbrain.co.uk
2,5
Slecht
413 reviews
Vraagt klanten om een review
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Burning mouth and tongue
I bought these to see if they help with Long Covid symptoms. I received the troches relatively quickly, though I feel like they were overpriced.
My main concern is that on using the troches for the first time my mouth and tongue are burning and tingling quite painfully. I do not know if this is normal but it doesn't seem positive. No effects so far on my wellbeing.
14 juni 2023
Review zonder uitnodiging
easy to order and quick to arrive
30 mei 2023
Slow service, uncaring attitude from staff
Last few times I've ordered have been waiting over a week for delivery .despite the delivery charge being 8/9 quid so with this should be next day delivery.
Very slow to respond to emails , very uncaring attitude by their staff ,
Over £100 gone from my bank and no items.
1 juni 2023
Review zonder uitnodiging
It’s ok for me.
16 mei 2023
Shared my personal details with another…
Shared my personal details with another customer (and hers with me) in computer glitch. Very poor response by the company, who downplayed the seriousness of this.
20 mei 2023
Antwoord van XBrain
As explained in the email this was not the case.
I’m 33 and I feel like I’m 16 again…
I’m 33 and I feel like I’m 16 again easy to order and comes when it says it’s going to arrive
10 mei 2023
Having someone to give advice over the…
Having someone to give advice over the phone would be helpful. As a supplement company I think this is important as otherwise, goodness knows what we are buying.
24 april 2023
parcel never arrived...
16 april 2023
Antwoord van XBrain
Sorry for the delay here Harry, We are chasing this with DHL. We will get this sorted asap. We tried out best but sometimes DHL mess things up for us, but we will set this straight rest assured.
Finally received my Total Human months...
Finally received my Total Human months supply by Onnit. Great customer service and communication by XBrian and package arrived quicker than expected and very well packaged. I will definitely be ordering again.
14 april 2023
Review zonder uitnodiging
Antwoord van XBrain
Thank you for sharing :)
Antwoord van XBrain
Hello Mike, I have raised this with our shipper to investigate what has happend, I cc you in on a email sent to them. We passed your shipping address over to DHL I am not sure why DHL has mananged to deliver this to the wrong address. We will get to the bottom off this and get your order delivered correctly. Sorry about this mess. Sidenote could they have left it at a neighbour ?
Great customer service and quick delivery
Customer service replied in a timely manner and the product was delivered as expected.
5 april 2023
Antwoord van XBrain
Thank you for sharing, and thanks for being an awesome customer :)
I haven’t received anything yet and I…
I haven’t received anything yet and I ordered like two weeks ago. What’s happening?
28 maart 2023
Antwoord van XBrain
Hello Luke, Your order went out from Xbrain 04 april, I tracked your order via DHL 60120144405262 and it seems like DHL has messed this shippment up some how, I will get on them to get it delivered asap.
Antwoord van XBrain
Thank you for that awesome review :)
Antwoord van XBrain
Thank you Lenka :D
My order was sent to wrong address
Had some problem with a delivery as it was sent to wrong address. Contacted customer service and they tried to resolve immediately I believe. The CEO was very helpful. It took a while for me to receive the goods but it looked like that was due to the delivery company.
I've also received a partial refund from xbrain for the complications. Which I appreciate. I did not think it would get resolved but in the end I received everything so I can only change my review to positive. Thank you.
4 april 2023
Review zonder uitnodiging
Antwoord van XBrain
Hello Tom, the correct address was given to DHL, This should have been resolved. But DHL had your old Address on the record from when you placed the order. But we will get this sorted and you will get your order.
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