The phone was answered abit quicker rather than waiting forever and then placing you in another que. The lady promised the information has been past onto the right dept and that they will be in touch.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
After moving house and getting married, I totally forgot that I also needed to change my address and contact details for my Police pension. Luckily, the move to online paperwork meant nothing was sent... Toon meer
During the lead up to retirement XPS were shocking; but it was understandable due to limited staff and the amount of work they need to get through. I needed to call them today for a query causing... Toon meer
Bedrijf heeft geantwoord
I was surprised by the fast response to the phone call, and the person I spoke to was attentive and answered all my queries. We agreed the actions from my call and I await my correspondence by email... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Contactgegevens
Verenigd Koninkrijk
- Enquiries@xpsgroup.com
- xpsgroup.com
4,6
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van XPS Group
We are so pleased to hear that you found our team to be very friendly and efficient. Thank you for sharing your positive feedback!
XPS Member Support
The call handler was very helpful and…
The call handler was very helpful and stayed on the line to make sure I had done everything correctly so it was easier for next time
24 september 2026
Antwoord van XPS Group
We're so pleased to hear that our call handler was very helpful and ensured you were confident with the process for future reference. We appreciate your positive feedback!
XPS Member Support
helpful and knowledgeable agent
24 september 2026
Antwoord van XPS Group
We're so happy to hear that you found our agent helpful and knowledgeable. Thank you for sharing your positive experience with us!
XPS Member Support
The personal touch
The personal touch , Mary was really helpful and patient. She talked me through all the information and then spent time making. sure I could access the web portal. She was amazing
24 september 2026
Antwoord van XPS Group
We are so pleased to hear that our team member was helpful and patient. We appreciate your kind words and are glad we could assist you with all the information and accessing the web portal.
XPS Member Support
Very helpful and patient
24 september 2026
Antwoord van XPS Group
We're so glad to hear that you found our team to be very helpful and patient. We truly appreciate your positive feedback!
XPS Member Support
Happy
The lady was very patient with me and talked me through everything. I’ve heard from other police officers that it’s almost impossible to get figures for retirement. The lady gave me more answers than I expected I would get and I’m very happy with how I was dealt with. Please pass on my thanks
24 september 2026
Antwoord van XPS Group
We are delighted to hear about your positive experience with our team member. It's wonderful to know that their patience and clear explanations were so helpful in providing you with the information you needed. We appreciate you sharing your feedback.
XPS Member Support
Thank you Dee
I spoke with Dee after having issues with a pension transfer. She was very helpful and even went to the extent of reaching out to other departments to reassure me that all things are in check. Thank you
24 september 2026
Antwoord van XPS Group
We're so glad to hear that our colleague was able to assist you effectively with your pension transfer concerns and provide reassurance. We appreciate your kind words.
XPS Member Support
Very unhelpful
Very unhelpful, constantly providing different narrative to the same question, which they have had three months to answer:
24 september 2026
Antwoord van XPS Group
We're concerned to hear about the inconsistent information and the delay in resolving your query. We are reviewing our processes to prevent this.
XPS Member Support
Listened well and explained things
Listened well and explained things. Always supportive.
23 september 2026
Antwoord van XPS Group
We're so happy to hear that you felt listened to and supported, and that our explanations were helpful. We truly appreciate your positive feedback!
XPS Member Support
Very helpful and personable
Very helpful and personable. Was even wished happy birthday :)
23 september 2026
Antwoord van XPS Group
We are so pleased to hear that you found our team helpful and personable. We're especially happy we could make your birthday a little more special! Thank you for your wonderful feedback.
XPS Member Support
Very helpful with the process and…
Very helpful with the process and information. Polite and clear with the guidance. Thankyou for your help.
23 september 2026
Antwoord van XPS Group
We're so happy to hear that our team was helpful with the process and provided clear guidance. We appreciate your positive feedback!
XPS Member Support
Always very helpful
23 september 2026
Antwoord van XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Could have been a disaster!!
Lovely manner on the phone and very helpful. Friendly and easy to talk to and complete reassurance when I had no idea what to do
23 september 2026
Antwoord van XPS Group
We are so pleased to hear that our team provided such a lovely and helpful experience on the phone. It's wonderful that you found them friendly, easy to talk to, and reassuring when you needed guidance.
XPS Member Support
Bobby was very helpful and give me the…
Bobby was very helpful and give me the right advise
23 september 2026
Antwoord van XPS Group
We're so glad to hear that our team member provided you with such helpful and valuable advice. Thank you for your kind words!
XPS Member Support
Very helpful and patient lady helped me…
Very helpful and patient lady helped me get back on line.
23 september 2026
Antwoord van XPS Group
We're so pleased to hear that our team member was helpful and patient in assisting you to get back online. We appreciate your positive feedback!
XPS Member Support
Very helpful advisor
Very helpful advisor and showed me everything I needed to know about the Pension Portal so that I can access my pension anytime I wish.
23 september 2026
Antwoord van XPS Group
We're so pleased to hear that our advisor was very helpful and showed you everything you needed to know about the Pension Portal so you can access your pension anytime.
XPS Member Support
Antwoord van XPS Group
We are so glad to hear that our instructions were easy to follow and helpful for you! We truly appreciate your positive feedback.
XPS Member Support
Mistake Initially but Great response by Laura
A mixed review but 5 Stars given to Lucy for listening to me and recalculating the figures. Initially sent incorrect pension figures. The wrong salary was used causing a considerable difference. Initially not listened to, told a mistake was highly unlikely causing me a couple of days of anxiety. Eventually allowed to speak with an Administrator, Laura, who listened to me and saw the error straight away. She instantly recalculated the figures and got them checked and sent to me the next morning. My thanks go to Laura for listening to me and resolving this so promptly.
21 september 2026
Antwoord van XPS Group
We truly appreciate you taking the time to share your experience with us. We are very sorry to hear about the initial difficulties and the anxiety caused by the incorrect pension figures. We are, however, incredibly pleased to learn that our administrator was able to listen to your concerns, identify the error, and promptly resolve the issue for you. We value your feedback as it helps us to improve our processes.
XPS Member Support
Excellent Service
I enquired about accessing my payslips and the lovely gentleman took the time to explain that I could access all my information online. He was extremely patient and talked me through how to set up my account, taking the time to explain where and how I could retrieve the information I needed.
I really appreciated his patience, helpfulness and excellent customer service. He made the whole process simple and easy to understand.
22 september 2026
Antwoord van XPS Group
We are so pleased to hear about your positive experience with our team member! It's wonderful to know that we were able to provide clear, patient, and helpful assistance with accessing your payslips online. We always strive to make processes simple and easy to understand, and your feedback confirms we are achieving that goal. Thank you for sharing your kind words.
XPS Member Support
Wanted help changing my password…
Wanted help changing my password details and logging into my account. However the assistant went above and beyond and talked my through different aspects of my pension which was far easier to understand
22 september 2026
Antwoord van XPS Group
We're delighted to hear that our assistant was able to provide you with such clear and helpful information regarding your pension. It's wonderful to know that we could make things easier to understand for you.
XPS Member Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.