If I could leave one star I would, shipping is horrendous! Over 2 weeks later I still have no product I bought and was charged for. Tracking label shows label created usps waiting for item for a week... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I love how you can set up individual profiles for each dog, in your account. All of the products I have purchased have been of good quality (including: towels, bandanas, dog toy, cards, notebooks). On... Toon meer
Bedrijf heeft geantwoord
************************************************* Great personalised pet presents! With so many options, we made an individual Christmas present for each staff pet. Parcels arrived promptly and w... Toon meer
Bedrijf heeft geantwoord
A user friendly website with quirky gifts for dog lovers. I bought a bag for ""Frank's stuff" for his holidays. Reasonable price and high quality. A fun and seamless shopping experience. Top notch! Lo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Where Dog Lovers Shop - Yappy is a brand new way to shop for your dog. Choose from over 280 breeds and instantly create a tailor-made shop for your dog.
Contactgegevens
Verenigd Koninkrijk
- support@yappy.com
- yappy.com
3,6
Gemiddeld
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 21% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Would definitely recommend
I have been ordering from Yappy for a few years now for a number of my pups. The delivery is always quick & the products & cards are excellent quality. I love the fact you can choose the dog breed & even different features. The gifts can either be for your dog or cat or the owner which is very personal. This is a must site for pet owners.
12 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey there Barbara! 👋🏻
Thank you ever so much for leaving us such furnomenal feedback! 🥰
Hearing that you have shopped with us time and time again over the years truly means the world 🌎 to us, so thank you so much for your constant supawt! 💜
I already cannot wait to see what goodies you treat yourself to next! 🙋
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Where’s ’dogs name’ review
Great product, arrived very quickly.
Would certainly recommend.
18 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey Debbie! 🙋
Thank you so much for taking the time to leave us such a woofly review! 💜
It's wagnificent to hear that you woof your new pawsonalised book, I hope it brings you hours of happiness searching for your pooch in the pages! 🥰
Come back soon! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Good all round
Arrived in good time, well packaged and was much appreciated by my grandchildren.
14 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey there Catherine! 👋🏻
Thank you ever so much for leaving us this pawsome ⭐⭐⭐⭐⭐ review!
I'm elated to hear how much your grandchildren woofed their pawsonalised gift! 🎁
Hope to see you again soon! 🙋
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Brilliant products and service
I purchased the “Where’s (your dogs name)” book for my partner for Christmas - was jealous it wasn’t for me when it arrived! Brilliant quality and a great personalised gift.
I had a few queries about my order before it arrived and Rhian from the team at Yappy was so polite and helpful which was really appreciated.
I wouldn’t hesitate to recommend Yappy!
20 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey Rachael! 🙋
Thank you so much for taking the time to leave us this wagnificent review! 💜
It's wooftastic to hear you woofed the gift you pawchased so much you wish you had your own! Luckily we do have multiple versions of the Where's books if you wanted to get your own 👀😉
Hopefully we will see you again soon! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Personalised makes it extra special
I first bought a personalised book for my husband who loved it that I had to buy the other book . I love the personalised cat bowls and my cat adores his , bought one for my niece who can’t stop raving about the bowl. The personalised stuff is amazing.
12 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey there Anna! 👋🏻
Thank you ever so much for leaving us this clawsome review! 💜
It's totally furrific to hear how much you love shopping for all your pawsonalised feline goodies with us, and that your furmily and cat love them! 😻
Purrhaps we'll see you again in 2024?! 🙋
Meows & Purrs,
Rhian & the Yappy.com Pack 🐶🐾🐱
Very slow to dispatch
I ordered an item on 14/12/23. It was a generic Christmas bandana, no name or anything. It wasn’t posted until 20/12/23. It was delivered on 27/12/23. As this was after Christmas a Christmas bandana was no use. The company would not take it back 😢
28 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Dear Sheila,
Thank you for taking the time to leave us a review of your recent Yappy experience, although I am saddened to see you felt this was a 1* experience as I can see you spoke with our customer care team at length regarding this yesterday.
All of our bandanas are personalised and tailor-made to order, and as such we do advise at the time of purchasing to allow 3-4 working days for these to be created before they are shipped. As your order was placed in the late evening of 14th December (Thursday) this would not have entered production until the morning of Friday 15th. Your order was then marked as shipped on Wednesday 20th December, and as this was the 4th working day since your order was placed, your order was shipped from our facility within the timeframes specified when ordering.
We did also advise from 14th December onwards that selecting Speedy Delivery during checkout would be the best way to ensure your items arrived before Christmas, and I can see that you selected standard delivery on the order. As such, we would have been unable to guarantee pre-Christmas delivery for the item.
I can see when we spoke to you yesterday regarding this, we did acknowledge that the delivery did take slightly longer than usual, even with Christmas being a factor. As such, a refund on your postage fee was offered by ways of apology for the item being delayed in transit with Royal Mail. This offer was declined by yourself, however is still open should you have a change of heart.
In regards to returning the item, as this is a personalised & tailor-made item we're unable to accept a return on this. We do state within the product descriptions on site and within our terms and conditions that personalised items cannot be returned unless faulty, and I do apologise if this was missed at all.
I am sorry to hear you were disappointed with your experience this time around, but should you choose to shop with us again and require any assistance, please do reach out to our customer care team.
Kind Regards,
Rhian
All round excellence
Prompt despatch, great service and product at a decent price. Highly recommended!
16 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey Mike! 🙋
Thank you so much for taking the time to leave us this furbulous ⭐⭐⭐⭐⭐ review!
I'm elated to hear you had such a wagnificent experience with us, and we cannot wait to welcome you back again real soon! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Such fun customised items for the pet…
Such fun customised items for the pet lover... this is about our 4th year for our calenders!
Fun and help full team.
Cant recomend enough. 🐶🐶
28 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey there Jennifer! 👋🏻
Thank you ever so much for leaving us this furrific feedback! 🥰
It's wagnificent to hear you have shopped with us year after year for your pawsonalised calendars, I'm sure your pooch woofs being the star of the show all year round! 🤩🐕
Can't wait to see what you pawchase in 2024! 🙋
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Personalised Tote Bag
I ordered a personalised tote style bag with my dogs photo on it. I absolutely love it, the photo and material of the bag quality is excellent. Will definitely shop here again.
20 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey Trish! 🙋
Thank you so much for taking the time to leave us this supaw pawsitive review! 💜
Our bags make the pawfect gift for every pawrent, and I'm elated to hear you woofed yours so much! 🎁
See you in the New Year! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
I ordered a bag as a gift
I ordered a bag as a gift. Delivered in a couple of days. Great quality and service. The bag is now used everyday and people are asking where they can get one.
14 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey there Amanda! 👋🏻
Thank you ever so much for this pawsome ⭐⭐⭐⭐⭐ review!
It's wagnificent to hear you woofed your pawchase and this arrived in pawfect timing! 😍
Hope to see you again soon! 🙋
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Excellent product and service
Excellent product and service. The quality of the books are great for young children as well as old through to adult. I spent hours with my nieces finding their furry cousins (our dogs). The books came in a really lovely gift/keep sake box and all was of beautiful quality. Never seem a product like it. Really worth it. Thank you.
24 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey Rach! 🙋
Thank you so much for taking the time to leave us this furbulous feedback! 🥰
It sounds like you had a woofly Christmas with the whole furmily searching for your pups in the books, and we woof to hear it! I'm delighted to hear you & your nieces had such fun with them! 🎄
Hopefully we'll see you again soon! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
The little girl loved the book
The little girl loved the book - Bijou's wondrous adventures. She is 7. Her face when turning the pages & seeing her dog having lots of adventures was priceless! I was a little worried that it might have been too young for her - but we all loved it.
27 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey there Janine! 👋🏻
Thank you ever so much for leaving us this mutterly amazing review! 😍
Hearing how well received our pawsonalised gifts have been means the absolute world to us, and I'm delighted to hear how much the recipient of your thoughtful gift woofed it! 🎁
Come back again soon! 🙋
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
I absolutely love yappy
I absolutely love yappy. It's amazing. It's the best place for personalised gifts of your pets I will always order from yappy as its real good quality and fast delivery. The products are amazing too. I've told all my family and friends about them and I'll always order from them. They are no 1 for gifts of your pets. Thankyou yappy from my little cats benji and Bella 😻😻
14 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey Benji & Bella's pawrent! 🙋
It's totally clawsome to hear how much you loved shopping with us for the purrrrrfect gifts for your furmily & furriends! 😻
Cannot wait to welcome the three of you back again soon! 👋🏻
Meows & Purrs,
Rhian & the Yappy.com Pack 🐶🐾🐱
Nicely packaged
Nicely packaged. Arrived in good time. Great quality and great entertainment!
15 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey there Gill! 👋🏻
Thank you so much for leaving us this furbulous ⭐⭐⭐⭐⭐ feedback!
It certainly sounds like you had a wagnificent experience with us, and we woof to hear it! 🤩
Do come back again soon! 🙋
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
I ordered a "Wheres" (your dogs name)…
I ordered a "Wheres" (your dogs name) book for my hubby. It arrived within a few days, and it's just perfect. It came in a lovely purple box, and everyone loved it.
There are so many things on this website that are just amazing. I'll be ordering our dog blu some personalised things for her birthday.
I love that the profile isn't based on me, it's based on my dog.
I've been telling everyone about Yappy.com.
We all worry now about scam sites, otherwise you wouldn't be reading the reviews and hand on heart I can tell you my experience with them has been amazing.
20 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey Allison! 🙋
Thank you ever so much for leaving us this wagnificent review! 🐕
It means the world 🌎 to us to hear how much you not only woofed your pawchase, but how much you woofed the pawsonalised experience of shopping with us too! 💜
Cannot wait to welcome you back again soon! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
I first found the website about a year…
I first found the website about a year ago to buy my family Christmas presents, and I came back again this year. I loved how I could personalise the website and products for my dog, they were very popular with my family. I bought a board game that has become one we play all the time. I will be coming back again in the future.
25 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey there Declan! 👋🏻
Thank you ever so much for leaving us such a wooftastic review! 🥰
I'm pawsitively thrilled to hear that you have shopped with us for the last couple of Christmases for pawsome pawsonalised gifts - I'm sure they went down a real treat this year! 🎁
Hope to see you again soon! 🙋
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Fast communication when stressing out…
Fast communication when stressing out about Christmas delivery but I'm pleased to say item arrived this morning and it's just the perfect gift for dog lovers.
Thank you Amanda and Yappy.com
23 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey Tim! 🙋
Thank you so much for taking the time to leave us this furbulous feedback! 🥰
It's wooftastic to hear that your gifts arrived just in the nick of time and Amanda was there to help you out when the Christmas stress had set in!🎄💜
Hope you had a woofly Christmas, see you in the new year! 👋🏻
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Perfect Pet Pressies
*************************************************
Great personalised pet presents! With so many options, we made an individual Christmas present for each staff pet. Parcels arrived promptly and well-wrapped. The gifts were good quality and great fun!
The pets - Good Dog Ethel; Hagrid (tries to be a good dog but makes bad life choices); Stormzy; Where’s Wilf; Nelson the Maine Coon; Nacho the Cat; Cora Cora Dog Explorer; Goose; Jackson and Ruby; Tia and Taz; Gary/Neville/Phil (the dachshund boys); Barney; Ruby F; Jeremy; Kiki; Maple; What’s he chewed now Charlie; and Dennis the Italian Greyhound send their thanks!
❤️❤️😊😊🐶🐈⬛😊😊❤️❤️
**********************************************
20 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey Keith...
And Ethel, Hagrid, Stormzy, Wilf, Nelson, Nacho, Cora, Goose, Jackson, Ruby, Tia, Taz, Gary, Neville, Phil, Barney, Ruby F, Jeremy, Kiki, Maple, Charlie, and Dennis! 😂🐾
Wow! Thank you SO much for taking the time to leave us this REBARKABLE review!! 😍😍
It sounds furnomenal that each member of staff has a pawsome gift for their pets, how lucky they are to have you sending them so many pawsonalised goodies! 🎁
Hope to welcome you all back soon! 👋🏼
Woofs & Barks,
Rhian & the Yappy.com Pack 🐶🐾🐱
Yappy.com delivered on time & the…
Yappy.com delivered on time & the quality of the book I ordered was excellent. The petsonalised adventure poem our dog went on & the pictures was far better than i expected. Each time we look at the book we notice more de-tails! Thank you all
20 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey there Linsay! 🙋
Thank you ever so much for leaving this this pawsome ⭐⭐⭐⭐⭐ reply!
It's wooftastic to hear how much you woofed your book.
We hope to see you again soon! 👋🏻
Woofs & Barks,
Amanda & the Yappy.com Pack 🐶🐾🐱
This company is amazing for personalised gifts
This company is amazing for personalised gifts for your furry friends! My dog is now on his second bed from there and they are such good quality and last a very long time he absolutely loves his bed. The products are all lovely and there is such a big selection to choose from. Highly recommend this company
20 december 2023
Review zonder uitnodiging
Antwoord van Yappy.com
Hey Amanda👋🏻
Thank you so much for taking the time to leave us this furbulous feedback! 🤩
I'm pawsitively thrilled to hear you woof your pawchases and we hope Stanley woofs them too! 🐕
See you next time!
Woofs & Barks,
Josh & the Yappy.com Pack 🐶🐾🐱
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.