My experience with this company has been terrible. I ordered items for my daughter for Christmas back in November. I reached out to them in January when I never received them. They assured me that the... Toon meer
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Item never received and no response when contacted. If you (the company) is having shipping problems or inventory issues then put out a statement so people are in the know. I've emailed 3 times with n... Toon meer
Bedrijf heeft geantwoord
I’ve had so many pieces from here and they have all been amazing!! The quality has been fantastic and has always lasted me really well, it’s my absolute go to for those staple pieces but also anything... Toon meer
Bedrijf heeft geantwoord
Gorgeous item. Half price just before Christmas, it fit perfectly, also received a cute freebie necklace, that I wasn’t expecting. 10/10 quality, design and size.
Bedrijfsgegevens
Geschreven door het bedrijf
Ynez Project aims to accessorise the modern wardrobe by offering exciting jewelry pieces that focus on colour & unique shapes to elevate looks, whatever your taste and aesthetic. Spanning a diverse range of collections that blend basic every day pieces with unique statement products for everyone to explore. We believe that you don't have to stick to only one style & can play around with different styles. Accessorising is the most underrated art in fashion.
Contactgegevens
Verenigd Koninkrijk
- contact@ynezproject.com
- ynezproject.com
3,5
Gemiddeld
43 reviews
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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This company has horrendous shipping issues and customer service!
My experience with this company has been terrible. I ordered items for my daughter for Christmas back in November. I reached out to them in January when I never received them. They assured me that the items were coming within a few weeks. I still never received them. After going back and forth with them again, still nothing came. Finally I reached out for a refund and now they are no longer responding.
8 april 2026
Review zonder uitnodiging
shipping to germany was really quick(1…
shipping to germany was really quick(1 week), love the earrings,good quality and got a freebie!
i will definitely buy again🫶🏻
6 maart 2026
love this brand!!
always had a great experience ordering my jewellery bits from here, what makes me come back is their unique selection, it’s not just all chic standard stuff which I like :) did have some delays with parcels in the past but i guess that was during busier periods so still happy!
3 maart 2026
came well packaged and received a gift
came well packaged and received a free gift! was able to reliably track using the shopify app
8 februari 2026
parfait!!
livraison très rapide (avec un suivi!!), service client à l'écoute, adorable et très généreux, bijoux originaux et de très bonne qualité, je recommande!!
11 februari 2026
Review zonder uitnodiging
love the jewelry !
Ive been buying for a few yrs now ! always love the pieces! this time bought capricorn ring , got 2 and one of them broke as soon as i got it 😭 my gf was trying 2 make it a little bit bigger and it just snapped in half . luckily i have the other one ! just didnt know how delicate they were lol !
27 december 2025
Gorgeous item
Gorgeous item. Half price just before Christmas, it fit perfectly, also received a cute freebie necklace, that I wasn’t expecting. 10/10 quality, design and size.
27 december 2025
several complications
ordered several items a few months ago. shipping to europe works but you don’t get notified on time, i only received more information on shipping after i emailed them. after that almost everything went smooth they got my order mixed up, as a compensation i got to keep the item i received instead of my ordered one. so far so good, they asked me if i wanted a refund or my item and i replied with “i want the item”, two months have passed and nothing occured, neither communication nor shipping. i tried to email them several times this week again, asking for a refund instead but the message could not be delivered via email :( the shop is legit, and the jewelry is cute and doesn’t tarnish however certain actions or the lack thereof just make it appear really sketchy. i have sympathy since it’s a small business and i really don’t want to be an entitled customer but money is also tight for me and i could use a refund if i can’t get the item :/
28 november 2025
Review zonder uitnodiging
Antwoord van Ynez Project
Hi,
I’m so sorry it’s been such a frustrating experience - this isn’t how we want anyone to feel when ordering from us.
It sounds like your emails may have bounced or gotten lost somewhere, as we haven’t seen anything come through on our end recently. We’re a really small team so sometimes replies aren’t instant, but two months with no update is absolutely not okay and I’m really sorry you've been left chasing it up.
If you could send us your order number, we’ll reach out straight away to fix this. You can also use the contact form on our website instead of emailing directly, just in case there’s been an issue with delivery to our inbox.
Thanks for being kind and patient despite everything - we’d really love the chance to make this right for you now.
- Ynez Project CS
My go to jewellery
My go to jewellery! Always has the cutest designs and amazing service
31 oktober 2025
Review zonder uitnodiging
I had a good experience
I had a good experience. The order process what very straight forward. And my package came securely and in a timely manner.
1 september 2025
Package never arrived + emails unacknowledged
The package never arrived despite the address and everything being perfect + none of my emails to the company were acknowledged at all to resolve the problem.
8 juni 2025
Mi hijo hizo una compra el día 25 de…
Mi hijo hizo una compra el día 25 de mayo y aún no a llegado y estamos a día 7 de julio y a pesar de enviar mensajes no nos han dado ni una respuesta sois unos sinvergüenzas es una estafadores
7 juli 2025
Review zonder uitnodiging
Never received order and no replies
I ordered some jewelry about a month ago. Got an email it got shipped, after that i got an email to review it. It never came. The shipping says it’s supposed to take 5-12 days. Ive contacted them about 5 times but i never got my answer. Worst customer service ever.
23 juni 2025
Review zonder uitnodiging
Antwoord van Ynez Project
Hi Rhune,
We’re really sorry to hear this and completely understand your frustration. We’ve received your messages and have replied asking for a few more details so we can look into this and get it resolved as soon as possible.
Please check your inbox (and spam folder just in case), and get back to us when you can - we’re ready to help and want to make this right for you.
Kind regards,
Ynez Project
No llega mi pedido y no he recibido…
No llega mi pedido y no he recibido ningún aviso de nada espero q no me hayan estafado porque era un regalo para mi novia necesito ese collar y si no va a llegar nunca q devuelvan mi dinero
26 mei 2025
Antwoord van Ynez Project
Hola Sebas,
Lamentamos mucho leer esto y queremos resolverlo cuanto antes. No hemos podido encontrar ningún mensaje o intento de contacto por tu parte, así que te agradeceríamos que por favor nos escribas directamente para que podamos revisar tu pedido de inmediato.
Por favor, envíanos un correo a contact@ynezproject.com con tu número de pedido y lo solucionaremos lo antes posible.
Gracias por tu paciencia, y esperamos poder resolver esto contigo muy pronto.
Atentamente,
Ynez Project
Missing a necklace I ordered
Missing a necklace I ordered, emailed the company about this weeks ago and have had no response.
24 maart 2025
Antwoord van Ynez Project
Hi Leanne,
So sorry for the delay and for the missing item - that’s never the experience we want anyone to have. We actually tried to reply to your email, but it bounced back due to a full inbox. Could you please resend it through a different e-mail so we can get this sorted ASAP? Appreciate your patience.
– Ynez Project
Item never received and no response…
Item never received and no response when contacted. If you (the company) is having shipping problems or inventory issues then put out a statement so people are in the know. I've emailed 3 times with no response. If you cannot deliver or provide a product you claim to offer, shut down or stop production until you are capable of doing so.
8 februari 2025
Antwoord van Ynez Project
Hi,
I'm so sorry for the delay and for any frustration this has caused you. I completely understand how frustrating it is to be waiting on an order, and I truly appreciate your patience.
I just responded to your email earlier today after finding it in our spam folder - I'm really sorry for the lack of communication. I can see that your order was shipped with the International Economy (untracked) option you selected, which usually takes 5-7 working days.
Right now, it's on the 9th working day, meaning it is currently running about 2 days late. Unfortunately, transit delays can sometimes happen, and customs processing may also cause unexpected hold-ups, but I want to assure you that your order is on its way and should be with you soon.
Again, I sincerely apologize for the delay and any inconvenience this has caused. If there’s anything else I can do to help, please don’t hesitate to reply to my email - I truly want to make this right for you.
The Ynez Project Team
I never got my products sent to me
I never got my products sent to me. You are a scam, I've emailed you multiple times, no response.
9 december 2024
Antwoord van Ynez Project
Hi Dara,
We’re really sorry to hear this - and we want to assure you that we’re absolutely not a scam. If you haven’t received your order, we want to fix that immediately. If your e-mails were not responded to, it might be that they have bounced back. Please reach out again via our contact form so we can look into this and make things right.
– Ynez Project
They forgot a piece of my order and I…
They forgot a piece of my order and I have reached out twice now and no body got back to me at all.
18 januari 2025
Antwoord van Ynez Project
Hi Tegan,
We’re really sorry for the missing item and the delay in getting back to you. We've looked into it and couldn’t find any message from your name or email - it’s possible it didn’t come through and bounced back. Please try again or drop us a quick message via our contact form and we’ll get this fixed for you as a priority.
– Ynez Project
Antwoord van Ynez Project
Hi Nina,
Thanks for getting in touch about your order.
I've taken a look at your order, this has been sent with the selected International Economy (not tracked) delivery which does not give you full end-to-end tracking information.
International Economy delivery typically takes 7-14 working days (not counting holidays & weekends) and whilst we try to ensure that the postal services deliver within this time frame, sometimes there is delays in transit that are unfortunately out of our control.
Your parcel is currently on the 10th working day therefore your order is still within the advised transit times, as it was dispatched on 9th December.
Please be aware that your parcel could also be held at customs in your country for inspection, which can cause delays but unfortunately, this is out of our and the carriers' control and we would advise to also contact customs to check if this might be the case.
Please be assured that your order has been dispatched and should be with you shortly.
I hope this helps, and if there’s anything else you need please do get back in touch.
Kind Regards
Ynez Project Team
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