York Car Rental Reviews 

I booked this from priceline.com but very poor service. Customer service never picked up.. couldn't checked in on-line.. If you want to use your insurance, they asked to have maximum $250 deductible for collission which is very hard to get nowdays. Luckily, I had that but then they declined unless I pad $50+ per day as addl charges if I use my own insurance. Very frustrated as wasted 2+ hrs and no car ! Beware and don't book it if youfind provider is York!

I wish I could give this scam 0 stars. We booked a car rental and when we arrived at the address the person there said they did not exist. DO NOT BOOK

We rented in Tampa, Fl airport. They charged close to $900 without us knowing. We found out through our card statement. They have voice mail so there is “nobody” to answer your questions. Another excuse they can use is they changed ownership. A new owner of any real business inherits all. They are into fraudulent practices. File with police or Attorney General. I am still waiting for them to tell me why they made such charges. Stay away from this Mickey Mouse “car rental”.

Pick up and return process was a big pain.
Talking about that return process with a customer after I returned my car and waiting for the shuttle to drop us at the airport, a female employee heard us talking and she came furious saying because I’m talking ‘bad’ about their company, they will not give us a ride in the shuttle to the airport and left us there myself and my wife to figure out how to go back to the airport.
I will never rent from this company again.

Why and how are you
still trading! You ripped us off! After dropping our hire car off we recorded you telling us you were happy with the car and we would not have any more charges. A month later you have charged our card 523 uk pounds! I now have the hassle to claim back from my bank! York, I come to USA a lot! I will be back and this will not be the last you hear from me. I hire a lot of cars and I have never experienced anything like this. STAY AWAY FROM THIS COMPANY
On top of all this they gave me an old knackered car, that had bald tyres! You think you are getting a cheap deal! You aren’t- stick with the big companies you know!

I rented a car from York Car Rental thru a third party in Orlando Fl. Do not use York Car Rental in Orlando Fla or anywhere else York Car Rental is. They charge extra for seniors, insurance because your coverage is not enough and will charge for tolls and not provide proof or receipts. I was vacationing in Orlando Fla and I drove on the roads without tolls. I receive a charge for $180.00 stating that I acquired toll charges, without proof or receipts. When I called to inquire they would hangup, called back went to voice mail, no response to texts or emails. The web site listed hours 6:30am decal on door 7:00am they did not open until 8:20am. Door decal states they take American Express when I went to pay they do not accept American Express. The staff is not friendly at all, very rude, not responsive and can care less. All they want is to charge extra. York Car Rental is the worst car rental company to deal with stay away.

The company is a scammer and very deceptive

This company operates on a fringe model.... no in person support, no phone support and cars that have been rode hard and not maintained. Any "savings" is perceived, because you will spend more time chasing deposit refunds and dealing with incompetency than your time and money is worth. I'm at day 31 - and have not received my refund - with no one that I can call and speak to in person.

If I could put no stars I would, do not rent a car here, they lie and have so many new sudden fees, it is very sketchy and we were scammed, the said our reservation just disappeared and charged us $200 more than it was supposed to be. We have rental car coverage with our car insurance and we still had to pay an additional $10 a day.

Worst experience ever! Stupidly booked a prepaid package through Priceline and it was not disclosed that we would have to pay $390 additional at pick up. In addition a $200 security deposit. Total SCAM! BEWARE AND RENT ELSEWHERE!!!

This company is a SCAM. Don’t fall for it. They never gave me back my 867€ deposit. They said they would give it back but they just ignore my emails now. It’s already one year now. Total scam. I’m seeing the reviews now and that explains a lot. Don’t trust this company. Please read the reviews. Besides this, the guy who worked there was super rude in real life. All makes senses now.

I had the worst service with you guys in orlando, i am pretty sure that is not new news for you as your reviews online can tell. I wish i read the reviews before i decided to book with you. I am going to start with your unprofessional way of picking up your customers from the air port, i arrived at 11:30am and was not picked up until 1:03 pm, everytime we would call and ask when will we get picked up they say “will be there in 5mins” your poor decision on saving on gas by not having enough vans and only got you “2” vans do frequent rotations to the airport and back and having your customers wait over 2 hours so you can fill up your van with your now angry and dissatisfied customers you saved few dollars by doing that but in the long run it will cost you more and even shutdown your already unsuccessful business. Next we finally arrive to your trashy location with complete unprofessional “manager” she started by saying there was an accident at the entrance of the airport which was a lie because no other company had any problems picking up the customers. Then when confronted she said she is sorry but there is nothing she can do for us as she only has 2 vans and thats what they do they wait for the arrival of multiple customers to dispatch her driver, understandable but only if you make it reasonable with a 15-20 window so your customers dont have to be neglected and disrespected like that. Now she went on asking us sarcastically “what do you want me to do” our reply was you as a manager you need to do your job and manage and respect your upset customers you need to be sincere, truthful and respectful and deal accordingly with upset customers who was treated badly by you and your company her reply was “your reservation is cancelled” and handed us back our IDs. We were shocked at the fact that she canceled our reservations without trying to make an effort at solving the issue or somehow satisfy us after being so upset. Your customer service is one of the worst experience we have ever had and you need to either fix it or shut down your company

Can I leave Zero stars? Booked through Priceline as Avis was astronomically high at the Denver airport. Picked up the vehicle. Tires were bald, car was dirty on the inside, but I figured what the heck Its a cheap rental I will survive. I turned the car in yesterday at 9:15 and could not find anyone at all. All doors locked, lights off. Apparently they open at 10am. Put the keys in the drop box and went to the airport.
Got an email this morning stating that there would be a $250 cleaning fee for pet hair. I called and talked to a man that wouldn't give me his name and told him I don't live here and didn't have a dog with me. Instead of arguing with this fella any further I told him thank you for your time. After we got off the phone I received an email from York stating thank you for confirming there was a dog in the car....I am like what???? Already called Chase to dispute the charge.
I would not recommend this company to anyone!

Got a great deal for about $82 for 4 day rental out of Denver, Co. The night before we had to return the rental my wife had a stroke and was admitted to a Vail Hospital in Vail for 8 days. Being alone and over 2 1/2 hours away I couldn't leave my wife and drop the car off, especially with no ride back. To make a long story short they charged me more than three times the original daily price (over $70 without the numerous fees attached). After 2-3 emails to resolve this their response is that you initialed the one of 20 lines they have you do with your rental agreement about late returns. It didn't say how much the extra days would be just they had the right to charge whatever. With this being the only location I could return rental to I was screwed. The most heartless and non compassionate company EVER!!!

Located far from airport. Dirty office. No person at desk. Had to commo with agent via FaceTime. Agent was very difficult to understand. Computer glitches. We left.

I wish I could leave no stars. I booked through Priceline and got a great deal. When I got to the counter they would not accept my auto insurance even though I have full coverage for rentals. They wanted to charge me an additional $40 a day plus $20 a day for tolls. This would have made my fees more than the actual rental cost. I did not end up renting the car I walked around to routes. But this was a huge bait and switch and the information was not provided in the disclosure though they said it was.

The rental company sucks.. They scam you... They over charged and forced my kids into a $200 toll pass..plus extra insurance..charged the 160 for the car originally rented, then added a $250 deposit and then charged another $378. Customer service sucks... Definitely do not use this company. They just wanna get all the money they can from you. If your younger they screw you worse. No papers were given when they picked up the rental. They had a guy hit them while parked at the beach... Car company was not very helpful. Didnt even care what happened. Still told my son he may owe out of the deposit they are holding. The other driver has insurance, and a police report was filed plus the added insurancethey made him get. Why would he even owe more when he wasn't even at falt... This company is the worst ever to deal with. Worst nightmare company out if tampa florida.

They accepted outside insurance. The requirements are Liabilities 100k/300k, property damages 100K, and full coverage deductible is $250. However, your own vehicle must 2019 or newer, not the one you are renting. Also, York will take $2500 deposit from your credit card. If you have all above conditions, their car rental is a good deal. Otherwise, their high insurance coverage is considered.

I visited this car rental company, but they refused to provide me with a vehicle. They did not accept my insurance from State Farm, nor did they accept the coverage I had purchased through Priceline.

Additionally, the staff member at York was extremely rude and unprofessional. He was wasting customers’ time, and everyone in line appeared frustrated. He insisted that I purchase their highly overpriced insurance and also pressured me to buy a daily toll tag costing $35–$40 per day. He clearly stated that if I did not agree to these conditions, I would not be given a car and would need to seek a refund from Priceline. He showed no willingness to assist.

Furthermore, he required a $2,500 deposit, which seemed excessive. I felt pressured into accepting their terms after being kept waiting in line for over an hour. It appeared to be a deliberate tactic to push customers into agreeing out of frustration and inconvenience.

I was not comfortable with this situation, as I prefer to make my own decisions without being pressured. As a result, I declined their terms and returned to the airport. I will be raising this issue with Priceline. This is totally SCAM. AVOID this. This was PANIC. It's very frustration when you start your vacation with dealing with this unprofessional people.

They are scammers worst car place to rent from and the price is ridiculous and they don’t go with any insurance and if they do their deposit is $2500 +1499 a day which is crazy. Do research I got my whole deposit back. Go with a better car rental like Hearst or budget even Payless