You Pick We Mix Reviews 

3.789
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordered two scoops of yellow bellied gummy snakes (among other selections) and only got two snakes in the bag... But otherwise no complaints whatsoever! Chocolate jazzies are great and the gummy worms... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Product arrived fairly swiftly and had no problems being kept informed. Got the 1kg bag of pick and mix. Honestly, just very disappointed and underwhelmed by the quality. Some items like the wine gu... Toon meer

Beoordeeld met 5 van de 5 sterren

So easy to order and we love the fact we can choose the sweets, and they’re all delicious. You get value for money and the delivery time was quick, which for us meant the easter treats didn’t last til... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Bought as a gift, super quick delivery with updates along the way. Tub was larger than I was expecting, it is usually the other way around! It was also packed full to the brim with sweets, so you defi... Toon meer

Bedrijfsgegevens

  1. Snoepwinkel

Geschreven door het bedrijf

You Pick We Mix deliver the nations favourite sweets straight to your door


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 14% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,0

Alle reviews

(3.789)

38 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 2 van de 5 sterren

They were out of stock of some items…

They were out of stock of some items and gave 0 notice of this and didn't contact so I could change my order. This is poor for the money you are paying to not receive any option to amend or cancel.

11 december 2024
Review zonder uitnodiging
Logo You Pick We Mix

Antwoord van You Pick We Mix

Hi Mike, we're sorry to hear you were disappointed with your order. Please email us at hello@youpickwemix.com with your order number and we would be happy to look into this for you. Best wishes, You Pick We Mix

Beoordeeld met 5 van de 5 sterren

Yummy!

I love their sweets they are always fresh and squishy! The packaging is luxurious, they do take a while to arrive so order in advance.

23 oktober 2024
Beoordeeld met 5 van de 5 sterren

Wonderful delivery time 🥰mmmgorgeous…

Wonderful delivery time 🥰🥰and gorgeous Sweets 🍬 too. Thank You

18 september 2024
Review zonder uitnodiging
Logo You Pick We Mix

Antwoord van You Pick We Mix

Hi Karen, thank you for your wonderful review, we're so glad you enjoyed your order :) Best wishes, You Pick We Mix

Beoordeeld met 4 van de 5 sterren

Really nice sweets

Really nice sweets, good delivery time, good quality

23 augustus 2024
Logo You Pick We Mix

Antwoord van You Pick We Mix

Hi Sally, thank you for your wonderful review, we're so glad you enjoyed your order :) Best wishes, You Pick We Mix

Beoordeeld met 5 van de 5 sterren

I recently ordered 2x 1kg bags of pick…

I recently ordered 2x 1kg bags of pick ’n’ mix. Not only are the sweets really lovely and totally delicious but your service was VERY quick.

I received them the day after ordering which blew me away.

Thank you for offering such a fab service and so easy to do. Your website is brilliant, so easy to navigate (I’m a web designer) 🤩

Will defo be orferinv again 🐽

31 augustus 2024
Review zonder uitnodiging
Logo You Pick We Mix

Antwoord van You Pick We Mix

Hi Sally, thank you for your 5* review, we're so glad you enjoyed your order :) Best wishes, You Pick We Mix

Beoordeeld met 1 van de 5 sterren

Disappointed as you pick the sweets

Disappointed as you pick the sweets, they certainly didn’t pick the ones I ordered in the bag. Would never order again.

UPDATE. I’ve checked my email. I wrote to you on the 26th and then resent the email on the 28th. I haven’t had an email response. I’ve ordered from you before and left a positive review on here then. In mind the matter is closed, I’ll go elsewhere. Thanks x

22 augustus 2024
Review zonder uitnodiging
Logo You Pick We Mix

Antwoord van You Pick We Mix

Hi Jaz, thank you for your review and I'm sorry to hear you were disappointed with your order. I can see that a member of the team replied to your email on 26th August regarding your latest order. Please respond at your earliest convenience so that we can help to resolve this issue. Best wishes, You Pick We Mix

Beoordeeld met 1 van de 5 sterren

Poor service

After looking through the reviews left by other customers I find that if someone orders via a promo placed by the company they have ridiculous waiting times for the order to arrive, as if to say because full price was not paid our order goes on hold till full paying customers orders are dealt with and prioritised. Eventually 11 days after the order went through it turned up. I was hoping after the appalling delivery times the sweets would make up for it. Shamefully not. Firstly when sealing the bag excess air was not removed, this means the bag was near swollen when it arrived so much that a push popped the bag open, this may or may not been the cause as to why the sweets tasted stale and with some stuck in clumps but am disappointed in the service and product quality. But all though it has been 11 days luckily I only paid for delivery so I didn't feel completely robbed when I disposed of the sweets due to the unsatisfactory quality. People always experience trial and error regarding businesses and products and this is one of my experiences. Hopefully this is used to improve services, delivery and quality.

27 augustus 2024
Review zonder uitnodiging
Logo You Pick We Mix

Antwoord van You Pick We Mix

Hi, thank you for your review and I'm sorry to hear you were disappointed with your order. As stated on the website at the time of ordering and in your confirmation email, orders placed with a Vodafone code can take up to 10 working days to be dispatched. This is due to the high volume of orders placed on the day of the offer and not because we prioritised other orders.
If there was an issue with your order upon delivery please email us with your order number + photos of the issue and we would be happy to look into this for you. Our email address is hello@youpickwemix.com. Best wishes

Beoordeeld met 3 van de 5 sterren

Packaging does not fit through letter…

Packaging does not fit through letter box. You would hope a company who job is to send items though the post would have this sorted.

21 augustus 2024
Review zonder uitnodiging
Logo You Pick We Mix

Antwoord van You Pick We Mix

Hi Simon, thank you for your review and feedback. Best wishes, You Pick We Mix

Beoordeeld met 5 van de 5 sterren

Best pick n mix!

I don’t know if it’s even possible but this is literally the best and freshest tasting pick n mix I think I have actually ever had! Great packaging too, but the variety and quality of the sweets were amazing, thank you

22 augustus 2024
Review zonder uitnodiging
Logo You Pick We Mix

Antwoord van You Pick We Mix

Hi Matt, thank you so much for your kind review, we're so glad you enjoyed your order :) Best wishes, You Pick We Mix

Beoordeeld met 4 van de 5 sterren

Great Customer Service

Despite an initial issue with the delivery, this was addressed quickly and the following customer service was very good.

22 augustus 2024
Review zonder uitnodiging
Logo You Pick We Mix

Antwoord van You Pick We Mix

Hi, thank you for your review. I can confirm it has been 6 days since you ordered and, as stated prior to ordering and in your confirmation email, orders placed with a Vodafone code can take up to 10 working days to be dispatched.
As mentioned in our email conversation, the reference to covid procedures you have screenshotted is from your previous order, placed in August 2020, and doesn't relate to your most recent order. If you would like to discuss this further we would be more than happy to. Please email us at hello@youpickwemix.com.
Best wishes

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