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Yourslink Reviews 

17
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TrustScore 2.5 uit 5

2,6

Makelaardij
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Bedrijfsgegevens

  1. Makelaardij

Geschreven door het bedrijf

At Yours Link, we believe property should feel simple – not stressful. Whether you’re a landlord, tenant, or investor, we’re here to make every step easier. We focus on lettings, property management, and sales, combining local know-how with clear communication to keep things smooth and worry-free. From everyday support to long-term plans, Yours Link is the trusted partner by your side.

Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

17 reviews

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2,6

Alle reviews

(17)

13 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Very disappointing experience with…

Very disappointing experience with Yours Link.

It has now been six weeks since we moved out of the property, and we are still waiting for our deposit to be returned. Despite repeatedly contacting the agency, we have been given the runaround rather than a clear explanation or resolution.

The deposit is protected through an approved deposit protection scheme, so there is no reason for this process to be handled in such a frustrating and unnecessarily prolonged way.

Moving out of a property is stressful enough without having to repeatedly chase an agent for money that is rightfully yours. I expected much better communication and professionalism from a letting agency.

I would not recommend Yours Link based on my experience and would strongly suggest that anyone considering renting through them pays close attention to how they handle deposits and move-out procedures.

6 oktober 2026
Review zonder uitnodiging
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Antwoord van Yourslink

Thank you for sharing your feedback. We’re sorry to hear that you were unhappy with your experience, particularly regarding the return of your tenancy deposit.

We take deposit matters seriously. All tenancy deposits are held through an approved Tenancy Deposit Protection scheme, and the return of a deposit is handled in accordance with the tenancy agreement, the documented property condition at check-in and check-out, and the relevant statutory procedures.

We understand that waiting for the return of a deposit can be frustrating, and we appreciate the importance of clear communication throughout the process. Our team follows the required procedures when dealing with tenancy deposits and aims to handle each case fairly and transparently.

As this is a public forum, we are unable to discuss the details of an individual tenancy or deposit case here. However, we would be happy to review the matter directly and clarify the relevant process and records. Please contact your dedicated property manager, who will be able to assist further.

Thank you again for raising your concerns.

Beoordeeld met 1 van de 5 sterren

Worst Property Management Experience – Stay Away

In my experience, they acted in bad faith. This was the worst experience I’ve ever had with a property management company. Stay away from them.

At check-in and throughout the tenancy, I reported several issues and was repeatedly told they would be recorded for the checkout report. They weren’t. They then tried to claim almost my entire security deposit.

I had to take the case to DPS arbitration. Fortunately, I had kept all the evidence, and in the end they received only a fraction of the amount they had originally claimed.

I had several other problems with them, but this review would be far too long to describe everything.

Their attitude towards tenants made me feel as though I was their subordinate rather than their customer.

3 juli 2026
Review zonder uitnodiging
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Antwoord van Yourslink

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations.

We take deposit-related concerns seriously. All tenancy deposits are held under an approved Tenancy Deposit Protection scheme, and any deductions are assessed strictly in accordance with the tenancy agreement, the documented property condition, and the relevant statutory procedures. Where a tenant disagrees with a proposed deduction, they are entitled to raise this through the scheme's independent dispute resolution process.

We understand that disagreements over property condition can be frustrating, and we want to assure you that our role throughout is simply to follow the required process fairly and transparently.

As this is a public forum, we're not able to go into the specifics of an individual tenancy here, but we would genuinely welcome the opportunity to address your concerns directly. Please reach out to your dedicated property manager, who will be happy to review your case with you.

Thank you again for taking the time to share this with us.

Beoordeeld met 1 van de 5 sterren

Scammers

Very unprofessional company. Like many of the comments have said - definitely a scam to rip you off for funds. Only want to see how much they can profit off of a tenant. When I got the keys for my flat the agency asked me to give them back as they didn’t have a spare. They were no help during an emergency and I was brushed off constantly and when I could finally get through to anyone the connection was always unstable so they could never hear or understand me.

I have now vacated and they are taking as long as possible to not return my deposit despite me giving the flat back in better condition than they gave it to me in (infested with hundreds of moths!)

Update: they are now trying to deduct £200 for a cleaning fee and marks which is impossible since I didn’t even live there. They obviously do this to everyone to get extra money.
Do not trust these scammer landlords or ‘Olivia’ with Yourslink as they all work together to scam.

If you want to rent somewhere with an agency who actually care do not rent with them!

1 juli 2026
Review zonder uitnodiging
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Antwoord van Yourslink

Thank you for sharing your feedback. We’re sorry to hear that you were unhappy with your experience, particularly regarding communication and the handling of your deposit.

We take concerns regarding deposit deductions seriously. Any deductions from a tenancy deposit are assessed in accordance with the terms of the tenancy agreement, the documented condition of the property at check-in and check-out, and relevant supporting evidence. Deductions are not made arbitrarily, and the process is handled in accordance with applicable tenancy and deposit protection requirements.

All tenancy deposits are protected under an approved Tenancy Deposit Protection scheme, and where a tenant disagrees with a proposed deduction, they have the right to challenge it through the scheme’s formal dispute process.

We would also like to clarify that deposits are not withheld arbitrarily, nor are deductions made for the purpose of generating additional profit. All deductions are assessed in accordance with the relevant tenancy terms, supporting evidence and deposit protection procedures.

As individual tenancy matters cannot be discussed publicly, we would be happy to review the circumstances directly. Please contact our Support & Aftercare Team at aftercare@yourslink.co.uk, quoting your tenancy address or reference number, so we can review the relevant records and provide further clarification.

Thank you for raising your concerns.

Beoordeeld met 5 van de 5 sterren

A very swift and reliable response

A very swift and reliable response. Staff was very helpful and professional

6 juli 2026
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Antwoord van Yourslink

Hi,

Thank you for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with our team. We truly appreciate your kind words and look forward to assisting you again in the future.

Beoordeeld met 1 van de 5 sterren

AVOID this agency!

AVOID this agency!

My experience with Yourslink became extremely stressful at the end of the tenancy, and I would strongly advise other tenants to be very cautious.

During check-out, a long list of deductions was proposed against my deposit. These included end-of-tenancy cleaning, sofa cleaning, armchair cleaning, rug cleaning, garbage disposal, a lamp bulb, adhesive hook removal, marks to a kitchen wall, a coat rack issue, a wall mark and a TV cabinet repair.

My main issue was not simply that deductions were proposed, but that many of them did not appear to be properly evidenced. Some items seemed to relate to conditions already noted at check-in or described in the inventory as pre-existing. For example, the check-out summary itself recorded the upholstery as “As Inventory & Schedule of Condition”, and the coat rack was later not upheld in the formal decision. The paperwork also did not always line up properly: some claimed figures did not match the invoice values, and one maintenance invoice was so vague that it simply referred to “maintenance work” without giving a proper breakdown.

I ended up having to challenge the deductions through the formal deposit dispute process. The final adjudication did not uphold everything Yourslink claimed. Some items were rejected altogether, including the armchair cleaning, rug cleaning and several damage-related claims. Only part of the overall claim was awarded in the end, mainly relating to general end-of-tenancy cleaning, a contribution towards sofa cleaning, and garbage disposal.

So to be fair, I am not saying every single issue was invented. But I am saying that the overall experience felt excessive, badly handled and lacking in transparency. As a tenant, you should not have to spend this much time gathering evidence and defending yourself against deductions that are only partially supported when independently reviewed.

My honest advice: if you rent through Yourslink, document absolutely everything from day one. Keep detailed photos, videos, emails and copies of every inventory record, because if anything is disputed later, you may need to prove that certain marks, stains or defects were already there before you moved in.

Based on my experience, I would not rent through Yourslink again, and I would strongly encourage others to think very carefully before using them.

31 augustus 2025
Review zonder uitnodiging
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Antwoord van Yourslink

We appreciate you taking the time to share your feedback, and we understand that going through a formal dispute process can be time-intensive and stressful.

To provide some context on how the process worked in this case: the check-out report was prepared by an independent third-party company. It is standard industry practice for check-out reports to record all items noted during the inspection — this ensures a complete and auditable record for both parties. Every proposed deduction is then cross-referenced against the original check-in inventory, and it is precisely this level of documentation that allows cases to be independently reviewed when disputes arise.

On that basis, the proposed deductions were submitted to the formal DPS dispute process. The adjudication upheld a significant portion of the overall claim — specifically in relation to end-of-tenancy cleaning, a contribution towards sofa cleaning, and waste disposal. Items where the evidence was considered insufficient or where fair wear and tear was a factor were not awarded. This outcome reflects the scheme working as intended: an independent, evidence-based resolution for both parties.

Regarding your comments on invoices and documentation, we would like to clarify that cleaning charges were itemised in detail, while maintenance work was presented as a total figure consistent with the contractor's invoice. These represent two different types of work with different documentation formats, and all figures submitted were consistent with the underlying costs.

Yours Link is committed to handling every tenancy deposit fairly, transparently, and in full accordance with industry standards. Should you wish to discuss any aspect of your tenancy further, please contact our Support & Aftercare Team at aftercare@yourslink.co.uk with your tenancy reference.

Beoordeeld met 5 van de 5 sterren

5-star Experience From Geoffrey

Geoffrey was absolutely fantastic getting us moved into our new property - very efficient throughout with excellent communication.

I would definitely recommend Geoffrey to anyone dealing with Yours Link.

13 maart 2026
Review zonder uitnodiging
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Antwoord van Yourslink

Hi Michael, thank you for your lovely feedback. We’re delighted to hear Geoffrey provided such efficient support and kept everything running smoothly for your move.

Really appreciate your recommendation and hope you’re settling in well.

Beoordeeld met 1 van de 5 sterren

AVOID

All went smoothly with the tenancy until we moved out and they have tried to deduct half of our deposit for damage that was done prior to our tenancy. if you are going to rent through these people, make sure you have photos of every single inch of the property from the day you move in. we got a 25 page check in report and a 200 page check out report. the check in report conveniently does not have photos of the areas the damages they're trying to claim for are in.

All i will say is be careful, have your evidence and be prepared to get very little of your deposit back as we are about to lose ours to ware and tear as well as pre-existing damages.

1 maart 2026
Review zonder uitnodiging
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Antwoord van Yourslink

Hi, thank you for taking the time to share your feedback.

We’re sorry to hear that you feel disappointed with your deposit outcome, and we understand how stressful deposit matters can be at the end of a tenancy.

For clarity, at Yours Link, all matters relating to tenancy deposits and property conditions are handled in line with the Tenancy Deposit Protection scheme and UK tenancy regulations, with any proposed deductions supported by relevant evidence and proper documentation.

We hope your concerns can be carefully reviewed. Please feel free to contact our Support & Aftercare Team at aftercare@yourslink.co.uk with your tenancy address or reference number, and a member of our team will follow up with you directly.

Thank you again for taking the time to share your experience. Your feedback helps us continue improving the service we provide to all tenants.

Beoordeeld met 5 van de 5 sterren

They are professional and flexible.

They are professional and flexible.

6 februari 2026
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Antwoord van Yourslink

Thank you for your kind review.

We are delighted to hear that you found our team professional and flexible. Providing reliable and adaptable service is always our priority.

We truly appreciate your support and look forward to assisting you again in the fut

Beoordeeld met 1 van de 5 sterren

Terrible experience

Yours Link is an extremely unprofessional property management agency.

I have requested termination of our contract for property management and they do not respond despite my calls, messages and emails. They are deliberately withholding funds due to me as well as my apartment keys.

I would advise any landlord to stay far away from them and work with more reputable agencies.

1 januari 2026
Review zonder uitnodiging
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Antwoord van Yourslink

Thank you for sharing your feedback.

We take the issues you have raised regarding communication and key handover very seriously.

Please note that Yours Link is a company regulated by the Property Redress Scheme, and we always operate in accordance with the required standards. The termination of a property management agreement is processed in line with the agreed contractual terms and the handover procedures agreed between both parties.

We are sorry to hear that you feel your communications have not been addressed. This is not the level of service we aim to provide. For confidentiality reasons, we are unable to discuss individual account details publicly, but we would welcome the opportunity to review this matter properly.

Please contact us directly at landlords@yourslink.co.uk, quoting the property address or reference number. A senior member of our team will review the case and provide a clear update within 1 working day.

We remain committed to transparent, compliant, and professional property management.

Beoordeeld met 1 van de 5 sterren

Pathetic Experience

This is perhaps the least satisfactory rental management company in the United Kingdom. The company primarily employs staff of Chinese origin and manages properties owned by Chinese landlords. We rented a property through them for three years and encountered significant difficulties in communication. Upon vacating the property, a deduction of £410 was made for minor scratches on the dining table and a sticky hanger left behind the door. When we contested these charges, we were informed by YoursLink that the landlord did not agree and that payment was still required. Throughout the tenancy, we maintained the property with care and responsibility, but we were ultimately disappointed by the unprofessional manner in which both YoursLink and the landlord handled our concerns.

12 januari 2026
Review zonder uitnodiging
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Antwoord van Yourslink

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience at the end of the tenancy did not meet your expectations. We understand that deposit deductions can be a frustrating part of the move-out process.

For clarity, any proposed deductions are assessed based on the independent check-out and inventory reports and are handled in line with the tenancy agreement. As a managing agent, we are required to follow the landlord’s instructions and ensure that all deposit matters are dealt with in accordance with the Tenancy Deposit Scheme, including the tenant’s right to raise a dispute through the independent adjudication process.

As a company, we operate as a diverse and inclusive team, working with clients and partners from a wide range of backgrounds, and we apply the same professional standards and procedures to every tenancy we manage.

We aim to communicate clearly and act professionally throughout a tenancy, so we regret that this was not how the process felt in your case. Feedback such as this is reviewed internally to help us improve our service.

Should you wish to discuss this further or feel that there is information that was not fully considered, please contact our Aftercare team at aftercare@yourslink.co.uk, and we will be happy to review the matter with you.

Beoordeeld met 1 van de 5 sterren

Absolute terrible company

Absolute terrible company. Very rude, scammers. This company tries to scam you and take as much money they can from your deposit. When we asked for them to fix certain things in our flat they did cowboy jobs and expect us to pay for it. No damage to the property just wear and tear and they charged us £700 + off our deposit. They don’t replies to emails ( over a days wait each email). They havnt returned our deposit in 3 months and still waiting. DESPICABLE. I do not recommend if you are going to go with them, I say don’t and go somewhere else for a bit of peace of mind.

21 november 2025
Review zonder uitnodiging
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Antwoord van Yourslink

Thank you for sharing your feedback. At Yours Link, all matters relating to tenancy deposits and property conditions are handled in line with Tenancy Deposit Protection, which ensures that any deductions are supported by evidence and properly documented.

We hope your concerns can be carefully reviewed. Please feel free to contact our Support & Aftercare Team at aftercare@yourslink.co.uk with your tenancy address or reference number, and a member of our team will follow up with you directly.

Thank you again for taking the time to share your experience. Your feedback helps us continue improving the service we provide to all tenants.

Beoordeeld met 1 van de 5 sterren

This agency is a scam

This agency is a scam, do not rent with them. It is the most unprofessional and corrupt company I have ever experienced. They are non responsive for weeks at end. The team is in China and does not respond to emails or calls.

The agency (Yourslink) and the landlord (Hanland Capital) seem to be managed by the same group of people so there is essentially no difference between the companies.

There is no support for emergencies. It is the worst managed tenancy I've ever been in. We did not have heating in the flat for several days. We had a broken couch and a mould situation that the agency did not attend to. It was a difficult and frustrating nightmare being in that flat. Every week was emailing them about some sort of illegal practice that they were adopting.

They ended up terminating the tenancy within 6 months during the peak rental period which seems like a common trend. They charged us exorbitantly for damages with no evidence or justification. I am honestly surprised that the UK tenancy law has not caught up with their scams, and such immoral companies are still allowed to continue.

17 augustus 2025
Review zonder uitnodiging
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Antwoord van Yourslink

We’re sorry to hear about your experience.

Please note that Yourslink and Hanland Capital operate as separate companies with different roles in the tenancy.

Yourslink acted solely as the letting agent for this property.
All matters relating to property management were managed directly by Hanland Capital as the landlord’s management company, not by Yourslink.

We have nevertheless shared your comments with their team so they can review this case on their side. If there is anything within the letting stage that you would like us to check, we’d be happy to assist further.

Beoordeeld met 1 van de 5 sterren

Stay away from yourslink and Hanland Capital

I strongly advise avoiding both Hanland Capital and Yourslink. In my experience, they operate under different names but are effectively the same rental outfit.
• They do not respond to queries or concerns.
• Even when there was a clear health & safety issue, they ignored it without providing any proper resolution.
• They take no responsibility for their properties — the only thing they seem focused on is collecting money.
• At the end of tenancy, they imposed excessive charges and withheld a large portion of the deposit without justification.
• They pressure tenants out after six months or during peak rental periods, creating a situation where only their own managed houses are left on the market, which they then hike unfairly.

In short, dealing with them felt manipulative and exploitative. If you come across Hanland Capital or Yourslink — stay away.

1 juni 2025
Review zonder uitnodiging
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Antwoord van Yourslink

We’re sorry to hear about your experience.

Please note that Yourslink and Hanland Capital are separate companies.

Yours Link acted only as the letting agent for the property — we were not involved in its management or deposit handling, which were handled directly by Hanland Capital as the landlord.
We have nevertheless shared your feedback with their team for follow-up.

Beoordeeld met 1 van de 5 sterren

Actually the worst experience of my life

If I could give less than 1 star I would. The worst letting agency I could ever asked for; agents entering the property without notification, sitting on the driveway for over an hour watching the property, and entering peoples bedrooms when they aren’t home with no notification. When I complained about this, my email was ignored, and we later received a complaint about the exterior of the property instead. WOULD NOT LEAVE US ALONE. Any repairs were done by the landlord himself, no professionals were ever hired to conduct repairs, but we were expected and repeatedly emailed requesting we hire somebody to cut the grass - so we were expected to have the property professionally maintained as tenants, but the landlord who owns the property does not? When the tenancy finally ended, we were then wrongfully charged for damages we did not make. I disputed this and had the charges removed, but the same courtesy was not offered to my fellow housemates who were repeatedly ignored by the landlord. Overall, this letting agency repeatedly ignores tenant rights, does not pay any regard to our complaints or disputes and does not provide a peaceful living environment whatsoever. It felt like every single day I lived at the property, I was emailing and arguing with this letting agency over something illegal and against my rights. Absolutely despicable experience; if you’re looking to rent a property or room, I suggest you go for a more reputable provider, there is barely any information or reviews about this letting agency whatsoever - do not trust these people.

10 januari 2025
Review zonder uitnodiging
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Antwoord van Yourslink

We’re sorry to hear that your experience felt this way. We take concerns regarding property access, maintenance responsibilities, and communication seriously.

At Yourslink, all visits, repairs and tenancy-related decisions should follow our documented procedures, including advance notice for access and clear responsibilities as outlined in the tenancy agreement. We want to understand what happened in your case and review the records to ensure our standards were followed.

Please reach out to our support team at aftercare@yourslink.co.uk with your tenancy address or reference, so we can look into this directly and follow up with you. Thank you for raising this—we will make sure it is reviewed properly.

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