Zonzo Reviews 

Great Casino. Redemption request was approved in one day! ❤️

Nice experience

I have emailed them, as they said to do in my other reviewer. Still no response, still have not been paid. They deactivated my account over $50. If they can't pay $50 redemption, I'm going to assume they aren't going to pay any redemption. This site is HORRIBLE. And i will not change my review until I get a response.

won around 900 bucks on here, was paid 300 of it and then my account was closed/banned without any reason. They claimed it was promotional abuse, or systemic play, which was not the case whatsoever! I played very risky, on both table games and slots, using reasonably sized bets, going all-in sometimes. I was just very lucky, and they seemingly didn't want to pay me out! Avoid this one at all costs, they are dirty scammers.

I would give zero stars if I could! RUN far away from this scam casino! I won and could only cash out $50 so I did. Only to find out they suspended my account, and can’t log in. Still haven’t been paid for my withdrawal which they claim only takes 3 business days. It’s been 12, lol. Customer support is a joke, and this is a complete scam website! Play casino that have reputation and can back up their reputation! I will be filing a lawsuit with my lawyers about this company and how they’re frauds and committing daily theft cases!

This is such a great place to relax and play stress free. Custo.er support have always been kind and professional with fast support. Interface is player friendly with great perks ,as well as fast redemption. Very fast constricted other sites, I definitely give it 5 stars... ⭐️⭐️⭐️⭐️⭐️

Never loaded my deposit ... update yea they're definitely crook's do not play here

My experience so far has been good they have nice welcome packages after sign up and the daily wheel has been pretty generous to me so far. Haven’t redeemed yet but hopefully that goes smoothly as well

Nice cool site to play. A lot of games to choose from . Customer support is quick.

THEY ARE RUNNING A SCAM!

UPDATE 03/26 : I finally received a response after 2 weeks later! The initial message stated “ Following a review, your account has been restricted in accordance with our platform policies and compliance procedures. As a result, access to certain features, including redemptions, is not available.

Regarding your purchase, we are currently reviewing eligibility for a refund.” Hahaha mind you, they NOT once started with let’s figure out the issue with your account and WHY the verification failed. The next part is they needed to review if I’m eligible for my own refund LMAO the email was absolutely absurd. It was like yeah we locked your account, took your winnings and now we also have to review to give your own money back. Absurd. STAY AWAYYYY FROM THIS CASINO!

UPDATE 03/25: no update, still no communication. 🙃

UPDATE 03/24: The customer service email keeps rejecting and saying mail CANNOT BE DELIVERED. They haven’t attempted to reach out whatsoever, lmao they might have figured they got got, how does your customer support email keeps rejecting 🤣 silly people, I will keep updating.

UPDATE 03/22: I decided to reach out to their customer support via email and the email came back as exactly:

Delivery incomplete
“There was a temporary problem delivering your message to support@ zanzo.com. Gmail will retry for 44 more hours. You'll be notified if the delivery fails permanently.”

lol this is the support system btw

UPDATE 03/20: It’s been 5 business days, still no communication. No email, account still showing suspended.

UPDATE 03/19: It’s been 4 business working days, I have not received any email regarding that my account is under review. Reading these everyday updates should start warn you to stay away from this casino and how they’re conducting their business.

UPDATE 03/16: No communication whatsoever that my account is under review. No email, account still appears suspended.

UPDATE 03/14: I haven’t even received any email saying that they are reviewing my account. Account still suspended. I’m just keeping track of their behavior so you can make your own conclusions. I will keep updating.

UPDATE 03/13: They had the time to respond to this but not unlock my account. Lol very interesting how instead of claiming to not be a scammer why not resolve the issue? Hmm… convincing others you guys are not a scammer is more important than actually solving your sketchy issues. BTW they’re refusing to refund my money I deposited as well. lol if you decided to suspend my account then why not at least send my money back. They only allow Crypto deposits so keep that in mind. They most likely take your money, suspend your account and give you fake reasons and fake apologies lmao disgusting

ORIGINAL POST:

This casino is a joke lmao! SAVE YOUR MONEY! I won $310, I decided to redeem it, immediately the balance went from $310 to $300. I said “oh ok it’s okay, maybe it was my eyes.” Then, I exit and reentered the website again and when I went to redeem again, my balance was $295. Lmao then I said “hmm… this is mad sketchy.” Then, I was asked to verify myself. Completed verification, when I went to redeem, guess what? Account suspended 🎉🤣 WAIT there is more? It said to reach out to customer support for assistance, I did. The customer support agent almost seemed so used to this happen, I should have read more about them. They’re running a scam 🙃 I’m not worried about the winning because it will find its way to me, just sad how slimy they are BUT let me save you the trouble. Avoid this casino and pay attention to tell tell signs that some of these casinos are running a full blown scam, this advice is for the reader and myself. Play at your own risk.

So I had high hopes for this company... until I won $550. . I had to do 10+ $50 redemptions because they only do it in 50$ increments. I was sent 1 $50 redemption and they proceeded to cancel the other 10 and no it didnt go back onto my account... it was taken by this shady company and literally stolen from me. Do not play on here. If it seems to good to be true then it probably is.

Very good customer service for a brand new casino, and YES they do pay redemptions!!! I didn’t even have to purchase coins before my first redemption and they granted me a 50 sc withdrawal within the day with no issues. Definitely recommend zanzo it will be a great casino in the near future !!

Good customer services. Fast redeem. Very friendly. Thank you Zanzo Casinokai for our here to the star toast. Salute 🫡

Easy sign up, quick verification, good selection of games, the best daily and welcome bonus I've ever known a casino to do. Crypto only so you'd think redemption would be quick... it's not. And customer service takes a while to respond. Edited: redemption processed after 5 days - they did it manually so they could have done it on day one but whatever i wont play here again.