Zephyrebikes Reviews 

Loved the bikes as soon as we put them together we rode them a few places, then the issue with one pedal on both bikes unscrewing themselves during riding started. Sent an email away to work out a fix, communication was ok to begin with, then they just stopped responding & when they did respond they said to take to a bike shop we have no bike shop nearby & then offered to send a tool to help fix the issue which has never showed up & no emails on when they are sending one out. It’s been months since we bought the bikes & they’re just expensive paperweights.

Super friendly and helpful, nothing was a problem . My husband loves his Zephyr e-bike. Can’t wait to take it caravanning with us . Fast delivery .

The Ebike arrived in good time, in good condition. It was a struggle to assemble, but that is my weakness. The paper manual is minimalist, so it took various tries to get things right. Finally asked about the maximum speed limit at 10 k/h and was informed about the PAS function - so now all ok.

I have made contact about replacing my controller as my bike has stopped working and is still ckvered under warranty but i have not recieved any reply and it has been weeks. This is unacceptable seeing as they claim to have support that is available 24/7 over email.

Smooth easy transaction, what was described with the product was exactly what I received.

Happy as my daughter and me love it

was disappointed company wouldn't tell me how to unlock pas 4 & 5...(need 70kmh)...seat is way to hard & needs customization.....otherwise very happy with bike (X29)

We had a good experience with our purchase - it was delivered very quickly.

Quick delivery of new bike forks for my X2

DO NOT BUY FROM THIS COMPANY!!! Absolutely awful customer service from this company. The scooter worked for one week and then would not turn back on even after charging. Initially they responded to emails and ensured they would get it fixed. It has now been months and the company have stopped replying to emails or they just drip feed me a response every so often to tell me they are still working on finding a solution. They don’t have a phone number you can contact them on. We are left almost $1000 out of pocket and have a scooter that is completely unusable. They instructed us take photos and videos which we did and ensured we were having a new part or battery sent out. They still have not sent the parts out, now have stopped responding and the scooter has been sitting in the garage unusable for months. Absolutely the worst customer service. We have asked for a refund or a replacement several times. Absolutely nothing. I have been more than patient and calm with this company. But it is not fair that they can provide a faulty product and then treat their customers this way. They also had the hid to ask me to remove my previous one star review throughout this process with no rectifications or solutions made.

DO NOT PURCHASE!!!

Great bike great assembly instructions.and prompt delivery 👍

Love the ebike, easy to set up and comfortable ride

Fantastic bikes and fantastic service, thank you!!!

Makes life easier for a 75 year old.

Good value, good product, good communication, and arrived on time.

Can’t pump up the back tyre

Absolutely appalled with the customer service from this company. The scooter they sent us was not put together properly and fell apart after 10 days of use. Initially they responded to emails and ensured they would get it fixed. It has now been months and the company have stopped replying to emails. They don’t have a phone number you can contact them on. We are left almost $1000 out of pocket and have a scooter that is completely unusable. They instructed us to take it to a repairer and that they would pay. They still have not sent the parts out, the scooter has been sitting at the repair shop for over 8 weeks. Absolutely outraged, I have a distraught son as this was his birthday present. We have asked for a refund or a replacement several times. Absolutely nothing. I have been more than patient and calm with this company. But it is not fair that they can provide a faulty product and then treat their customers this way.

Just a 5 star review, its good, buy it.

Problems with tyres and tubes
I had to buy new tubes they send the bikes with flat tyres and stuffed tubes my brothers bike was the same. No help from seller at all.

Easy online purchase and quick delivery.
And very impressed with the bike,also some of my friends, are now looking.