Zephyrebikes Reviews 

Purchased a Cruise X3 on the 30th of December 2025. It arrived at my home in Brisbane 1 week later. It was easy to set up and rides really well!

It's very useful and practical for riding on the road and very good exercise for health.

Great product love it ,a little disappointed with the transport they use,took a little longer than expected, zephyr bikes always replied fast to my frustrated emails,however it arrived packing intact, and well packed.would i buy this ebike again?you betcha, from zephyr bikes? Yep.

Great bike! Great customer support! Highly recommend very helpful and reliable

Great product and good customer back up and service

Bike came with damage, had to repair tyres and tube, was told I would have the cost of repair covered or replacements sent out, followed up in a few days to see if they'd been sent, no response. Was a pain in the arse, I've had to go and buy tubes to get the bike going, might be better to go elsewhere.

The delivery of the bike and extra battery were fast, the bike is higher quality than most.

My wife purchased a Zephyr e bike as a present for me.
on arrival bike had rust on top of forks(totally unacceptable for a supposed new bike)
Contacted Zephyr customer service by email several times but no reply.
If you want to buy from this company do so at your own risk as after sales service is non existent!

Bike is great. Communication lacking. Sent emails regarding a damaged part and also not sending out the extra which was promised. Can be rectified just needs to be a point of contact.

Not received over 2 weeks after expected delivery

The bike was supposed to have a phone holder with it but we never received that item.
Apart from that it was good nice quick delivery.

All good, very easy to deal with, fast delivery, all as expected

We got this e-bike because our parents said it would “encourage outdoor activity” and now we go outside too much. Honestly rude.

First of all, it goes way faster than expected. Like, wind in your hair, screaming, pretending you’re in a movie fast. But don’t worry parents, we definitely ride “responsibly” when you’re watching.

Battery life is amazing. We rode it around town, to the shops, to our friend’s house, past our ex-friend’s house, and then back again just to be dramatic — and it was still alive.

It fits all three of us (not at once… most of the time). Seat is comfy, suspension is smooth, and it makes us feel cool even when we’re wearing bike helmets which is honestly impressive.

Downsides:
Causes arguments over whose turn it is
Makes walking feel unnecessary
Friends suddenly want to “come over” a lot

Overall, 10/10. Would recommend if you want your teenagers happy, slightly feral, and never asking for lifts again.

I have to be completely honest, we love the bike itself, but the customer service is really slow. When I purchased the bike, I was told it was express shipping and would arrive within the week. It didn't arrive for at least two weeks and when I used the chat and email, no one responded for a day or two. Then my son fell off it and fork was damaged, which I think is pretty poor quality for a $3k bike. When I had to purchase this again, again the customer service was extremely slow and slow postage, again. The bike itself is great, my son loves it, there are no issues. However I think you can improve on your customer service, given you don't have a store front, and customers need to have this service if you're operating online.

Customer service spectacular responded quickly sent the products out and were understanding to all my issues. The bike however is okay as it does everything its labbled goes 45km/hr throttle works pedal assist everything is as labbled. But for the range its advertised as 50 however realistically the range is 20 to 30km at best going 15 with pedal assist and no throttle. Would recommend different place to buy no disrespect.

It Started Bad with missing battery and long delays getting it.

But, always a but. After all was sorted out it turns out its a really decent bike. Battery life is amazing and bike has a lot of power. I would buy it again.

Prompt communication and for sorting the issue immediately. I appreciate the quick response and confirmation that the replacement for the missing item has been sent.

Your efficient service is much appreciated.

Great quality and SOOOO much fun! I love my new ebike!

Bikes are great quality, staff were very helpful and replied quickly when contacted with freight issues, had a lot of problems with lost freight and freight delays but that’s a freight company issue not supplier issue,

The forks broke after a very small fall on grass, which isn’t covered under warranty—a bit understandable if we’d had it for a while, but it had only been a couple of weeks since purchase (1 week since my son received it for his birthday. Now we have to pay for the replacement. There’s no phone number to call, everything has to be handled by email. The brakes are set up the European way, which wasn’t mentioned online, and that’s why my 13-year-old son crashed. His birthday present is now unusable. Very poor quality and service—would not recommend. If you’re looking to buy an e-bike, go to Fatboi; much better quality, service, and they’re a lot lighter compared to this one, which is extremely heavy.