The same as the rest of the reviews. I purchase the same shaver I’m not sure how long ago, but today I received a notification that I had bought something worth £23 which I had not done! I went back t... Toon meer
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On your first order they add on "VIP" acsess for around £20-25 but the first month is free so on your email confirmation for purchasing a product you won't think anything of it as it appears under you... Toon meer
Bedrijf heeft geantwoord
As per all the other reviews this is a scam. When you buy a product you do not expect to agree or sign up to any subscription. I ordered a shaver, why would I need a monthly subtraction and VIP servi... Toon meer
The thing about being signed up without your knowledge is very dodgy indeed... but i contacted customer services and they couldnt have been more helpful. Not only cancelled subscription but refunded e... Toon meer
Bedrijf heeft geantwoord
1,4
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93 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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SCAM - monthly fee without opt in
Wife bought an electric razor and like all the rest they have slipped in a free trial which was not opt-in. Have since taken around £75 worth in monthly payments which we just noticed on our bank statement
19 juni 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hi Nat,
Thank you for your feedback. We’ve tried to locate your order but couldn’t find any record under the name provided. To assist you as quickly as possible, could you please contact us at hello@zertoo.com
with your order number or the email used at checkout?
We’re here to resolve this for you promptly.
Warm regards,
Sophie – Customer Support Team
Im furious i have been being charged…
Im furious i have been being charged money each month for something i didnt know about!!! Scam!! Scam!!
16 juni 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hi Jemma,
We’re truly sorry for any inconvenience this may have caused.
Your account has been canceled and the charges have been refunded.
Rest assured, no further charges will occur.
It is never our intention to cause frustration or discomfort.
We’re here if you need anything.
Best regards,
Sophie
SCAM!!!!
Like everyone else has said I have unknowingly
signed up for a membership and been charged £22 a month and I cannot cancel it!!!!! Absolute scam of a company.
9 september 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hi,
We’re truly sorry to read about your experience and completely understand your frustration. Please know it has never been our intention to cause any stress or confusion.
I wasn’t able to locate your account with just your first name, but I’d really like to resolve this for you right away. Could you please provide us with your full name, email address, or order number? This will allow us to quickly review your account, cancel any memberships, and ensure that all payments are refunded.
Your feedback is very important to us, and we’d like the opportunity to make this right. You can reply to our support team directly via email so we can assist you further.
With sincere apologies,
Sophie
Customer Support Team
I’ve been charged over £20 a month for…
I’ve been charged over £20 a month for something I never signed up to
I want my money back
6 september 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello Emma,
We’re very sorry for the frustration this caused. Your account has been fully canceled and all payments refunded from our side. Since your card was replaced, the funds were sent back to your bank, which will direct them to your active account.
We’ve shared the refund confirmations with you directly and remain available to support if your bank requires more details.
With sincere apologies,
Sophie
Customer Support Team
Scam
I purchased a shaver off this company around 3 months ago, to which may I add was awful, cheep quality and has not been used since purchasing. But, it has come to my attention that since that purchase, this company has ,without my knowing consent, signed me up for a membership. Each month, this company has been taking £22 out of my bank account, with no emails to make me aware of this transaction. After reading these reviews, I don't seem to be the first to have been caught out by this scam. Do not purchase from this company, not only are their products cheep tat, but they will continue to scrape money from you after without your knowledge.
6 september 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello Eve,
We’re truly sorry to read about your experience and completely understand your frustration. Please know it has never been our intention to cause any stress or confusion.
I wasn’t able to locate your account with just your first name, but I’d really like to resolve this for you right away. Could you please provide us with your full name, email address, or order number? This will allow us to quickly review your account, cancel any memberships, and ensure that all payments are refunded.
Your feedback is very important to us, and we’d like the opportunity to make this right. You can reply to our support team directly via email so we can assist you further.
With sincere apologies,
Sophie
Customer Support Team
AVOID AVOID AVOID
AVOID AVOID AVOID
Rubbish product and then the audacity to fraudulently sign you up to a membership without you knowing - disgusting behaviour!!!!!!!!!!!!!!!!!!
6 september 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello Kara,
I’m very sorry to hear about your experience. With only your first name I can’t locate your account, but if you contact us at hello@zertoo.com
with your email or order number, we’ll review it immediately, cancel any memberships, and ensure refunds are processed.
With sincere apologies,
Sophie
Customer Support Team
Like others describe I have been…
Like others describe I have been unknowingly signed up to a monthly membership and had no awareness of this as it was not at all clear during the purchase process. I have now requested to cancel my membership. Seems like a very untoward way of obtaining money from people. Very disappointed!!
2 september 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello Amy,
I’m very sorry to hear about your experience and completely understand your disappointment. With only your first name I’m unable to locate your account, but if you contact us at hello@zertoo.com
with your full details (email or order number), we’ll review it immediately, cancel any memberships, and ensure refunds are processed.
With sincere apologies,
Sophie
Customer Support Team
Why is money coming out of my account…
Why is money coming out of my account every month. I have jsut had £22.45 taken out of my account. I checked my bank have had £22.15 taken in Aug and July. and £15 in June. I request that these payments are cancelled and a full refund is given.
1 september 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello Mrs Collins,
I’m very sorry to hear about your experience and completely understand your concern. Please know it has never been our intention to cause any stress or confusion.
We’re fully available to resolve any issue you may have faced, but with only your name we’re unable to locate your account. Could you kindly contact us at hello@zertoo.com
with your email or order number so we can assist you right away?
With sincere apologies,
Sophie
Customer Support Team
Scammers
Money taken from my bank account without knowing, definitely did not sign up for any membership! Not even sure what I would get out of a membership?
31 augustus 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello Heather,
I’m very sorry to hear about your experience and completely understand your frustration. Please know it has never been our intention to cause any stress or confusion.
With only your name I’m unable to locate your account, but we’re fully available to resolve this for you right away. Could you kindly reach out to us at hello@zertoo.com
with your email or order number so we can investigate and assist you further?
With sincere apologies,
Sophie
Customer Support Team
Signed up for a membership without…
Signed up for a membership without knowing! Wish I had read the reviews before ordering as never would have ordered. Like others, I have been signed up to a monthly membership of £22 without realising!! I have now requested to cancel my membership…disgusting. Avoid the company at all costs
29 augustus 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello Jodie,
I’m very sorry to hear about your experience. With only your first name I’m unable to locate your account, but if you contact us at hello@zertoo.com
with your email or order number, we’ll review it immediately and resolve this for you.
With sincere apologies,
Sophie
Customer Support Team
Taking money out of bank account …
Money has gone out of my bank and I have not ordered anything. Surely sites like this should be taken down if they are taking people's money without permission. I have emailed I just hope they refund and cancel the membership they set up.
I have had a nice e mail from customer services and they have apologised and sent a refund to my bank. Great customer service just a shame about the signing up part.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello Katy,
We’re very sorry for the frustration this situation caused you and completely understand how upsetting it must have been to see an unexpected charge.
We’re glad to confirm that your membership has been fully cancelled and a full refund has already been processed back to your account. Depending on your bank, it may take 3–7 business days for the funds to appear.
We truly regret the inconvenience and are working to make our checkout process clearer so that this doesn’t happen again. Thank you for giving us the opportunity to resolve this, and we appreciate your patience.
Kind regards,
Customer Experience Team
Awful Iv just looked at my bank account…
Awful Iv just looked at my bank account and had a transaction for something Iv not ordered
27 augustus 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello Candice,
We’re very sorry to hear about the unexpected transaction you saw on your bank account and the stress this caused. After reviewing your case, we can confirm that your orders have been fully processed for refund, and both are currently marked as refund pending in our system. You will see the funds returned to your original payment method within 3–7 business days, depending on your bank.
Your subscription has also been cancelled permanently, ensuring that no further charges will occur.
We truly regret the confusion and inconvenience you experienced, and we’re taking steps to make our checkout process clearer to prevent this from happening again. Thank you for bringing this to our attention — your feedback helps us improve.
Absolutely disgusting!
Absolutely disgusting!! Product was a cheap knock off and damaged my skin and they secretly signed me up to a subscription that I never agreed to and wasn't informed about.
25 juli 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello,
We’re very sorry to hear about your experience and the disappointment caused by both the product and the unexpected subscription charge. This is never the kind of experience we want for our customers.
We can confirm that your subscription has been fully cancelled and all related charges have been refunded in full to your original payment method. No further billing will occur.
We also recognize that clearer communication at checkout is essential, and we are making improvements to ensure transparency so situations like this don’t happen again.
Your feedback is important, and we deeply regret the stress this caused.
Kind regards,
Customer Experience Team
NOT HAPPY AT ALL
NOT HAPPY AT ALL.
THIS COMPANY WILL SECRETLY SIGN YOU UP TO A MEMBERSHIP PROGRAM AND STEAL FROM YOU.
THE PRODUCT IS USELESS. I hope I receive a refund asap and I will take this down, but until then I will continue to make this as public as possible. Stealing from people this day and age with the state of the economy at the moment is absolutely shameful and I hope that you refund everyone affected and shut this company down. I can’t believe that there are people behind this company thinking this is right.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello,
We are truly sorry to hear how upsetting this experience has been for you. We completely understand your frustration and regret that you felt misled.
Please rest assured that your membership has been fully cancelled and all payments previously made have already been refunded in full to your original payment method. Depending on your bank, it may take 3–7 business days for the funds to appear. No further charges will occur.
We also recognize that the checkout process should be clearer, and we are actively improving our website and communications so that this cannot happen again.
Your feedback is very important to us, and we deeply regret the stress this caused. Thank you for giving us the opportunity to make this right.
Kind regards,
Customer Experience Team
Misleading product and unauthorised
I purchased an electronic razor from Zertoo and was very disappointed. The product I received was cheaply made, did not work properly, and was nothing like the product advertised on their website.
To make matters worse, I was also charged for a membership subscription that I never knowingly signed up for. After reading other customers’ experiences, I went back to the checkout process to see if I had missed something — but there is absolutely no clear notification about joining a “VIP subscription.” This feels deceptive and dishonest.
I have requested a refund for both the product and the unauthorised subscription. Based on my experience, I would not recommend buying from this company.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello,
We’re very sorry to hear about your experience and the disappointment it caused. After reviewing your case, we can confirm that a full refund has been issued for both your product purchase and the VIP membership charge. Your subscription has also been fully cancelled, ensuring no future billing.
We regret the frustration this situation created and are actively improving our product information and checkout process to make everything clearer for our customers.
Thank you for bringing this to our attention — your feedback helps us improve.
Kind regards,
Customer Experience Team
Zertoo
FRAUD
Bought what looked to be a great razor online. What turned up was uselsss literally doesn’t remove any hair at all !!
What’s worse it every month they have taken money out of my account as they signed me up for a subscription without my knowledge !
I have raised this with my bank
19 augustus 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hi Katie,
I’m very sorry to hear about your experience. With only your first name I’m unable to locate your account, but if you contact us at hello@zertoo.com
with your email or order number, we’ll review it immediately and resolve this for you.
With sincere apologies,
Sophie
Customer Support Team
Unauthorised payments taken
I ordered the peach please shaver after falling for the social media advertising. It is pretty much useless, a terrible product. However the bigger problem is that the company knowingly tricked me in to signing up to a monthly subscription. There was no mention of this when I ordered, and having read other reviews I am confident this is intentional. I have cancelled my ‘membership’ and requested a refund but who know if I’ll get it. Awful experience all round.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello,
We’re truly sorry to hear about your experience and the frustration it caused. We can confirm that your VIP membership has been fully cancelled and no further charges will occur. Any subscription fees already charged are being refunded in full to your original payment method.
Our VIP program is completely optional at checkout and includes a 14-day free trial before any billing begins. We understand, however, how it may be missed, and we are actively improving our checkout process and communications to make this clearer for all customers.
If you would like us to confirm your refund details directly, please contact us at hello@zertoo.com and we’ll be glad to assist right away.
We regret the stress this has caused and appreciate your feedback, which helps us improve the experience for every customer.
Kind regards,
Customer Experience Team
Zertoo
Quick to reply to an email i sent and…
Quick to reply to an email i sent and sorted out the issue quickly.
17 augustus 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hi Amy,
Thank you so much for sharing this! 💙 We’re really glad to hear our team was able to reply quickly and get everything sorted for you without delay. Your feedback means the world to us, and we’re always here whenever you need us.
— Customer Experience Team
SCAM!! UNAUTHORISED PAYMENT TAKEN!!
A SCAM!!! UNAUTHORISED PAYMENT TAKEN!!! I bought a shaver from them and although the product arrived I was signed up to a subscription without my knowledge for what I’m paying a subscription for I don’t know! Now looking at my bank they have taken £44 very sneakily and there’s no way I can cancel! I am going to take further with the company as this is ridiculous!
If I don’t receive a refund, I will be contacting my bank to dispute the unauthorised charges.
Awful experience and I do wonder how much money they are going to try and take from me!
26 juni 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hello,
We’re truly sorry to hear about your experience and the frustration this has caused. We’ve reviewed your account and can confirm that your subscription has been fully cancelled and no further payments will be taken. Any charges related to the VIP program are being refunded in full to your original payment method.
The VIP trial is completely optional at checkout, but we understand how it can be missed and we are actively improving our checkout process to make it clearer.
Please rest assured that there is no active subscription under your name. If you would like us to provide direct confirmation of your refund details, feel free to reach out at hello@welloralabs.com — we’ll be happy to assist.
We regret the stress this caused and thank you for bringing it to our attention so we can continue to improve.
Kind regards,
Customer Experience Team
Wellora Labs
Scam!!
Scam! Ordered a shaver from an advert I saw online, no mention of a subscription or anything. Took 2 weeks to deliver, cheap tatty thing. Roll on to today, my bank has blocked a payment (luckily) of around £23 they’ve tried to take! Avoid at all costs
18 augustus 2025
Review zonder uitnodiging
Antwoord van Zertoo
Hi Taylor ,
I’m very sorry to hear about your experience. With only your first name I’m unable to locate your account, but if you contact us at hello@zertoo.com
with your email or order number, we’ll review it immediately and resolve this for you.
With sincere apologies,
Sophie
Customer Support Team
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