zipair.net Reviews 27

Don't get the negative comments on this airline. If you decide to go with a 'low-cost' airline with certain ticketing restrictions, then you need to accept trade-offs. I flew Tokyo-San Jose and then back from SFO to Tokyo. Both flights were in almost brand new Boeing Dreamliners with more than enough leg space (I'm 187 cm). We booked the food, luggage and seats ahead, and food was okay, not great nor bad. Staff onboard was friendly, but yes you have to pay for extras onboard. There are no screens so bring an iPad for movies. Overall, as a family of four we saved about USD 2.000 compared to a traditional carrier, which by the way would have also charged us extra for luggage and choosing the seat ahead.

This was my first long distance flight (over 11 hours!) with no included food and beverages. If you want to drink (even water) or eat something you have to order it in advance or buy it online during the flight. Not providing the customers during the flight with free water should not be allowed.

Although the flight was not fully booked, everyone was charged with $60 for a seat change.

The captain's announcements were unintelligible due to a poor connection.

Very strict rules on board.

No entertainment.

It's one of the worst company ever, the customer service is very bad , very unfriendly People, they have strange rules and they don't even know well international requirements, be careful they might find any excuse nor to onboard you if they are overbooked and they won't tell you.

When Zipair started I looked forward to a somewhat better, if dearer, budget airline than existing rivals. It has turned out to be dearer but worse, Hoping they might have got over teething troubles I tried again today but wasted my time. Very slow, cumbersome booking site with far more questions than other airlines, and they place the longest, most convoluted security puzzle series I have ever seen just as you are trying to pay. They then rejected two cards without explanation, and as they don't provide a phone number I had to contact my banks. The cards were fine and it seems the problem was simply thay they decided to raise the price by 25% while I was trying to pay. At the very least they might have said so at the time. Far too late I got a reply to the online form (another laborious process) I sent but it wasgeneric and failed to address my issue. If you think their higher pricse will get you traditional Japanese customer service you may be disappointed.

A replica of Spirit Airlines! Do not book with this Japanese airlines!

I really needed to change the date my flight because my care provider sprung her ankle and you would think that the airlines will be understanding when I provided proof of the incident however they were not so I had to purchase a whole new ticket.

Not only did I have to purchase an entire ticket but I had to purchase my meal, my blanket, and on the flight I had to purchase my own drinks. Not alcoholic drinks but soft drinks and they only offer Coca-Cola, ginger ale, tea, or orange juice!

Thank God that we made it safely because there was turbulence during the entire flight! Very scary!
I am paralyzed so I requested someone to assist with a lift from my chair to the aile seat and they damn near dropped the on several occasions! The most uncomfortable flight ever!

Really poor refund policies, my dad had to cancel coming to Japan from Singapore in March due to a heart attack and the airline refused to refund the ticket. It wasn’t cheap either so we’ve lost a lot of money

Esperienza di volo eccezionale con Zipair da Tokyo a Seoul a maggio 2023! Il biglietto è stato incredibilmente conveniente, e nonostante un mio errore che ha richiesto un plus per una valigia in più al momento del check-in, il prezzo rimane competitivo rispetto alle compagnie europee. Ovviamente anche i kg di base che si possono aggiungere sono piuttosto economici. L'aereo era spazioso e confortevole. Altamente raccomandato per un viaggio simile in Asia!