Zizzi Reviews 

My friends and I are extremely disappointed with the service we received today. We were out for our friends birthday and expected a nice time at Zizzi Marlow- what we would usually expect. Outside the front of the door was a sign saying “free garlic bread if you join the Zillionaires members club”- as teenage girls, we took this opportunity to purchase some free garlic bread. Every person who ordered the garlic bread had a Zizzi QR code promising free garlic bread. We also all had a QR code from Uni days promising 30% off our order. We would not have purchased garlic bread or even gone to dinner at Zizzis had we known we would’ve had to pay for it and pay for a non discounted version. We have screen shot proof of these codes and I would also like to state that the waitress had viewed these codes previously when we were ordering our garlic bread. Once we went to pay for the bill, our friend who did not order the garlic bread payed her portion of the bill via the online link to pay. When we all went to pay our portion of the bill, the waiters told us that we could no longer use our QR codes because one of our friends at our table had already payed- a shocking excuse of a cash grab. Our friend had no idea this was store policy as it was not stated- had she known she would have waited to pay. We, teenage girls without employment, had been deceived into thinking we would receive free and discounted food. Once we had payed the extreme amounts for our meal, the manager approached us and stated that we had not payed despite the money coming out of our bank account. The waitress then tried to make us pay again as it “had not come through on their system” With the last train home being 10 minutes away (and it was getting dark and late and dangerous) we did not have time to discuss our concerns- hence why we are making this complaint. We have been deceived into paying a shocking amount of money for things we were promised would be free. We truly believe that if we were grown men, we would’ve been provided with much better service and respect.
To further add to all of this, we requested happy birthday to be sung when our friend received her food on our “requests” notes when we booked our table. Despite our request, happy birthday was not sung to our friend at one point during the entirety of the evening. Not only were we disappointed but also disgusted with the lack of respect we received tonight- I think this goes to show how to the workers at Zizzi Marlow treat their customers. It may be just another shift for you, but it was a birthday celebration outing for us that was ruined by the poor service, deception and hole in our bank accounts.

Raised a complaint about food and was ignored by customer service and the corporate office at the owning group Azzurri.
Terrible customer service and awful food.
I wouldn’t recommend to anyone unless they wanted advice on how not to run a business

Only decent food here is the caramelised online garlic bread pizza.
I'm an absolute lover of Pasta but every single pasta dish I've had from here is just awful. I can easily make a better pasta dish with the cheapest ingredients from the supermarket. Theres no taste and its all so bland. I am surprised the local ZiZi has stayed open as long as it has as it has closed down recently. Staff there were also pretty bad, very slow service, no care attitude..on top of having bad food theres just no chance it would of survived.
Shame, theres not many pasta places near me.

At time of booking and on arrival Zizzi Rushton Lakes were told that one of the 5 visitors was allergic to chilli. At the table we were told that Chilli was not listed as an allergy. The customer was given a pad showing ingredients of only a few of the dishes. We were told if a dish was chosen whose ingredients were not available we were removing all responsibility from Zizzi if they supplied a dish containing chilli. The kitchen staff did not know the ingredients in any "dish", as each "dish" arrived boxed ready for serving. Chilli was sprinkled on most dishes to enhance their taste. We then had to find a dish which was unlikely to contain chilli. Not a pleasant experience knowing the major consequences of making the wrong choice. The time between starters and main course was very long. The food was very low on taste and not enjoyable. One drink in a bottle was served with a hot glass containing ice. Very quickly this became an inch of water in the glass. Approx. 1 pint bottles were served with a half pint glass. The experience was an evening I never want to repeat.

Waited an hour for starters and then got brought the wrong one. Kids meals didn’t come and then when asked how long it would be to get the correct starter, were told ‘ages’.

Mains didn’t arrive and so had to cancel. No offer of complimentary drinks for the delay and so ended up paying for the drinks we had ordered. Manager was nowhere to be seen.

Went to Bridgend Zizzi (MacArthur Glen). Experience blighted by unusually early closing procedures - sectioned off seating, coffee machine off, scarce staff. Had positive experiences in other branches but this was the second visit here, separated by many months and both occasions were a let down. The place needs more staff and better training. The problems I had could have been easily avoided // Got in touch via company website and got an AI penned response. Really!?! How to scupper remaining goodwill and burn bridges.

We have been to the Newcastle Zizzi today. We placed our order, the waiter came back and said neither of the dishes we requested wasn't available because they had no chicken, I struggled to find something I liked. Then we ordered a dessert, again the one we ordered was not available. They did give us a complimentary dessert free (which was good of them). However, to add insult to injury the gift card we had wouldn't work. I don't think the waiter had a clue what he was doing.

EDIT 8.8.25
Since my visit I have been contacted by Zizzi's Ops Director and had explained their process for allergies. It sounds robust and logical and to give benefit of doubt, it appears I was unfortunate to experience a training gap. They have advised they are addressing this and support the team in branch with refresher training.
Although it doesn't change my 1 star experience on that particular day, I do hope the action they advise they are taking will support others to have a better experience and I have to commend Zizzi for their response and for taking responsibility and action from this learning.

ORIGINAL REVIEW:
I attended Zizzi Gunwharf Quays Portsmouth with my family. We have allergies and wanted to order one of our daughters a gluten and dairy free pizza with pepperoni. The menu had this as an option on the kids menu but the staff said we couldn't have pepperoni as they had to order from the vegan menu. I asked if they could simply over ride the computer by speaking to the chef and they said no.
It's unacceptable that they would penalise and limit someone with an allergy to the vegan menu. My daughter is not vegan, she has an allergy. They are not the same thing. It is like grouping different disabilities into one category.

Food is good, and food prices £27 for 3 courses is OK, but the drinks prices are horrendous! £6.50 for a bottle of cider. Seriously? A round of drinks for 4 people is the cost of one 3 course meal!

But our biggest grumble was the background music. Absolutely dreadful, boring, tuneless and repetitive bass notes more reminiscent of a club than a restaurant. The idea of a family meal is to relax, not have to endure such awful stress inducing racket! Never again.

Frozen Pizza - Terrible
The pizza packaging was all stuck to the inside of the box and it was missing the drizzle! Emailed last week, had no response!

Went to Zizi Mailbox Birmingham for a friends birthday.
The meal was disappointing I went for the set meal at £27 and all I can say is that a McDonald’s would have been tastier.
The starter was 2 bits of bread with a mushroom sauce the bread seamed dry and tough to cut, the main I had chicken fries and vegetables the chicken dry and tasteless the fries looked and tasted like they had been there a while and my vegetables were actually cold.
The desert was ok but that was just a strawberry sorbet.
I didn’t complain because it was a birthday meal and didn’t want to cause a fuss but definitely won’t be returning

The worst food I have ever tried.

Service poor. Quality of food totally bland and tasteless.
We were charged for Team Tip which was added without consent, given the poor customer care experienced.
I have been to other Zizzi restaurants without any issues. This restaurant lacked any warmth or staff wanting to assist. The food was very disappointed and over priced for tasteless food provided.

Visited restaurant last year and bought Zizzi frozen from supermarket. ( Vegan options ) Rainbow Lasagne from in-house really tiny, and I mean tiny, very expensive, not even a lettuce leaf to go with it :-D
I felt ridiculous actually.
From supermarket, as an experiment , quite expensive compared to other brands, seemed even tinier once cooked and too salty to eat.

We visited on Father’s Day and unfortunately experienced an issue with our Clubcard. It had worked during our previous visit, and when I asked the staff about it, they assured me it would work this time as well. Unfortunately, it did not. Had I known, I would have ordered differently to better take advantage of the available promotion. I had hoped the team would have been more familiar with the use of Clubcards and the current offers. Overall, it was a disappointing experience.

Zizzi’s Henley on Thames. Last time I went to Zizzi’s in Henley on Thames, previous to yesterday’s visit, was 6 months ago and I had the same meal which cost just over £17.00 pounds. Yesterday it cost £26.00 pounds and was also nowhere near as good or well made. A simple Spaghetti Bolognaise and Garlic Bread with a Sparkling Mineral water. The portion of Spag Bol was much smaller, was virtually all Spaghetti with a very small amount of the actual Bolognaise meat sauce on top, with very little meat / mince in it and most noticeable of all, it was very watery .. really not a good sight. And £26.00 + !! I won’t be going to Zizzi’s again or recommending it. For me to visit Zizzi’s again it would take some serious promoting, and some serious changes to be advised as implemented. The Staff were friendly enough, perhaps a little mis-match with the clothing, looked a little scruffy .. maybe more of a uniformed look would work better .. but the meal .. very poor and 75% more expensive in just 6 months. I really used to like and enjoy, even look forward to going to Zizzi’s. Sadly, no more.

Hyggelig personale, men totalt smakløs mat. Veldig møkkete toaletter. Da vi påpekte at saltkvernen var tom, fikk vi en ny, som også var tom. Styr unna dette stedet, på tross av topp beliggenhet ved Themsen.

We came to zizzis at 7.55 (our booking was 8) waited 15 mins for our table. After ordering on the app we discovered that there was no peroni, no other beer option and limoncello, meaning we all struggled to pick a drink. Additionally, my friend the birthday girl received a mocktail instead of a cocktail. The guy who gave her the correct drink said happy birthday and was nice. Afterwards one of my friends ordered her garlic bread and it came with onions (specifically said made without onions) and another friend received her lasagne half an hour before the rest of the mains meaning she had to watch us eat afterwards. Afterwards my friend ordered sweet potato fries only to find out there was none again!!! My friend who is allergic to lactose and is vegetarian received an unsavoury salad. After all of this misery we did not recieve any discount and they forget to remove the items we ordered that we not in stock. This has ruined the birthday girls 20th and led to an unfortunate series of events. What a palava!

Lovely restaurant, food was good. There were 12 of us dining to celebrate a birthday. We were seated at 2 tables of 6 which we pushed together. 2 of us had blue light cards and 1 had a student discount card. As there was 12 of us they refused to let us use any discount. I thought this was very unreasonable. We offered to pay separately but there was no budging them. Can’t fault the service other than this but I won’t be going back.

Great food, welcoming and attentive staff. Very happy with the overall evening thanks and the sweet little card for my daughter. Thanks