Zoomadog Reviews 

The item is not well designed and would not have purchased as it was £70 for a neoprene leg cover and I assumed it’d be top notch. I especially disliked having to cut it for weeing and poop getting on back straps

Arrives quickly, as described.
No fuss returns.
They are quite pricey but better than the cheaper alternative we tried

Poor quality, did not fit or work
Delivery time not as described
Poor customer service

Fast first class service and products, highly recommend….🫡5*

Bought a dog brace which I had trouble with keeping to stay on the dog effectively so asked for advice from Zoomadog. They have been amazing, immediate response & ongoing conversation with advice & showing genuine concern & desire to help. They have also approached the supplier who has suggested a different brace & are replacing it for me.
They could not have been more helpful & kind!
I would recommend buying any pet supplies from Zoomadog, I certainly won’t be looking anywhere else!

Doesn’t remotely fit all these things just don’t work for dogs

I bought a paddling pool for my dogs, sadly it didn't work out as the pool wasn't fit for purpose ie claws. However, the customer service I received from Zoomadog was above and beyond. IMO they went the extra mile with regard to refunding me. Would definitely use this company again, thank you

They are a great company with excellent communication skills. I can’t fault them. Every bit of the transaction was well supported and never have any doubts about ordering from them or seeking advice.

I ordered a Balto Jump Brace which arrived quickly, but unfortunately was too big. I called Customer Service late afternoon on the same day (Friday) and ordered a smaller size. As it was going into the weekend I was told it would be sent out Monday. The Customer Service lady was lovely and she did get it sent out for me as it arrived on the Saturday! I can't thank her enough for doing that for me.

I returned the larger Brace and had that refund turned around very quickly. I have used Zoomadog in the past and will absolutely be using them again in the future.

Needed a hock brace for my staffy awaiting Achilles heel surgery recommended by the surgeon
Instant relief for her a perfect fit too I initially thought a little pricey however worth every penny it is extremely well made
Thank you 🙏

Customer service is excellent. Product is very good but overpriced.. But it seems to be working. So can not really complain. Would have gave 5 stars apart from value for money

Delivery next day by Royal Mail phoned the day I ordered to ask who would deliver pleased it was Royal Mail lady on phone helpful thank you

I first experienced Zoomadog's incredible service in March 2025. I reached out hoping to obtain a custom brace to manage my dog's cruciate injury conservatively. Megan provided exceptional help and support during that difficult time. Although my dog ultimately deteriorated to the point of needing surgery, Megan's support left me with a very positive impression. When I recently needed products that met two of my dogs' rehabilitation needs, I had no qualms about returning to this company. It turned out they had the absolute perfect solution for us!

Our Specific Needs

We are a multi-dog household. Two of our pups do daily physiotherapy exercises. Finding gear for tiny legs isn't easy but the FitKinect system sold by Zoomadog is perfect for my dogs:

• A Biewer Terrier (3 Years Old): Has a luxating patella. Needs to build core strength and body awareness.

• A Havanese Senior: Recovering from a second cruciate tear and a late post-op infection. He needs to build strength in his quads, relearn back paw placement, improve range of motion in his knee and learn to stride consistently on his operated leg.

Incredible Ease of Use

This is my first experience with this system. I admit to being intimidated when I heard the kit described as "Lego for dogs," but it's intuitive and easy to set up. Right out of the box, we made:

• A Mini Cavalletti Setup: Takes less than two minutes to build.

• Dual-Level Platform: Assembled in just seconds.

• Intermediate Pivot Platform with a step over pole: Ready to go in seconds.

Why the Xtra Kit Wins for Little Dogs

Upgrading to Xtra was a great decision. It allowed me to make a 4-pole cavalletti set-up. Most cavalletti kits fail tiny breeds: their bars are too high and their spacing is too wide. This is the only system I’ve found that allows me to easily set low Cavalletti low poles that can be adjusted precisely for short strides. It makes targeted gait therapy exercises truly therapeutic for small dogs.

Day 1 Experience

Both dogs wanted to try the set-ups immediately. They performed their exercises confidently and capably. The non-slip surface provided amazing traction. No slipping means zero fear during workouts.

Endless Room to Grow

This kit offers far more possibilities than expected. We can increase challenges as they grow stronger and their proprioception improves.

Because of its versatility, the Xtra set is perfect for:

• Multi-dog homes with varied fitness levels.

• Professional rehab centres needing varied setups.

• Big dogs requiring a larger physical footprint.

• Canine athletes building advanced capabilities.

We are more than satisfied with this kit! It makes many other rehab equipment purchases unecessary.

I am having trouble getting a status on my package after telling the shipping company to return it to the shipper.

I have already written reviews while this was ongoing, but now that the matter is over, I think it is only right to put the whole experience together properly from start to finish.
I paid around £1,000 for a custom leg splint for my dog, and the experience was extremely disappointing.
The website is very misleading. The pictures shown do not properly represent what the customer actually receives. What is shown online gives the impression of a neat, simple product that fits well, but that was not my experience at all. The product I received looked very different, involved multiple parts, and the overall quality and finish were poor for the amount of money charged.
I raised this more than once by email and even suggested that the website should be changed so it shows the product properly and gives customers a more accurate idea of what they are actually buying. That advice was clearly ignored, and the website still presents the product in a way that I believe is misleading.
What made the whole experience even worse was the owner’s behaviour. She was very unhelpful throughout. At first she asked what resolution I wanted, including refund, but then changed her position and started distancing herself from responsibility, saying she had to deal with the manufacturer. As far as I am concerned, if you are selling the product, taking the payment, and dealing directly with the customer, then you are responsible.
Communication was poor from the start. Emails were ignored, replies were unhelpful, and I found some of the responses rude. After around 10 emails and getting nowhere, I had no choice but to escalate the matter through PayPal and then through my bank. I was fully prepared to take it further if necessary. The only reason anything moved forward was because I escalated it externally.
To make matters worse, I later bought an alternative elsewhere for around £900 less, and it worked perfectly well. That only confirmed to me that this product was hugely overpriced for what it actually was.
For that kind of money, the quality was poor, the website was misleading, and the complaint handling was unacceptable. But more than anything, it was the owner’s attitude and behaviour that made me decide I would never buy from this company again.
I would not recommend this company.

Great service, and the quality of the body suit is amazing.

Outstanding customer service
I have purchased 2 wiggleless back braces in the past and been very happy with them for one of my dogs. They made all the difference to his walking
I purchased a shoulder brace for my other dog and she found it uncomfortable and couldn’t get on with it
Zoomadog reached out to me offering me a wiggleless brace instead
Absolutely outstanding customer service!
Would definitely recommend this company and their products

Great support and helpful talk to would recommend great brace

Great products my grey has corns purchased the hunny boots and socks.
Made her walks more comfortable.
Fast delivery too.