Zoomadog Reviews 

I ordered a pair of Rex Specs for my dog, who has suddenly gone blind and urgently needs them to help protect her eyes, as she keeps walking into things. Your website stated they were in stock and ready for delivery, so I expected to receive them within 3–4 working days.

I phoned today to chase the order, only to be told they are not in stock and that no guaranteed delivery date could be given. This is extremely disappointing, especially given the circumstances, and I feel the information on your website was misleading.

I have therefore requested a refund.

My dog needed boots on her front paws to protect them on hard surfaces due to OA. Great customer service as I tried several options to get the best fit. The end result has been a ‘game changer’ and my dog is now able to walk on all surfaces.

I’ve ordered from Zoomadog many times and they’ve always been excellent. However, my recent experience with the Maximus “Paws Up” boots has been very disappointing.

Zoomadog referred me to Maximus for a consultation, where I was advised not only to buy the boots, but also skate boots and replacement wheels for my pug. Looking back, it felt more like a sales pitch than genuine advice. I agreed to purchase, and was told I’d receive a follow-up call to check the fit. I sent all the photos and videos requested, but never heard back.

The paw-up boots slip constantly, no matter how tightly I fasten them. I’ve had to stop using them because they caused pleating in my dog’s skin and still wouldn’t stay in place. The skate boots were unsuitable from the start — my pug is able to use both legs, but was left unsteady and uncomfortable in them. Neither pair of boots has been of any use, and we’ve had to return to using Pawz.

What’s most frustrating is the complete lack of aftercare. I contacted Maximus several times:

* Ordered on 18th June 2025
* Sent measurements as requested
* Sent photos and video on 1st July 2025
* Followed up again on 4th July 2025
After that, I never received any reply. The first time I called, they even claimed to have no record of my purchase.

Maximus themselves told me not to use their product until they confirmed the fit — yet months later I’m still waiting for that call. The boots have been a waste of time and money, and sadly the company appears far more focused on selling additional products than ensuring they actually work for the dog.

Zoomadog remain brilliant, but I would strongly caution anyone ordering Maximus boots: don’t expect proper support or follow-up once you’ve paid.

Zoomadog have been brilliant until the referral to Maximus happened.
I thought the pictures , were to get the best fit but it appears Maximus use this has a opportunity to sell more products and don't care if it's appropriate for your dog

Both the hunny boots and insoles are worn daily by our 2 greyhounds, who have corns

We have a cocker spaniel who had a spinal injury in March this year. We ordered the wiggleless back brace after talking the options through with Zoomadog who were more than helpful and even contacted the manufacturer for advice, this was above and beyond what we ever expected. Our dog physiotherapist is so happy with progress since receiving the brace (and will also be recommending) which helps our dog to use the correct muscles for walking and reduces back spasms.

Thanks so much for taking the time to help us find the right solution, really happy and will definately recommend and use again.

I was gifted a Walkin Wheels for my senior boy but need to replace a few bits so that he could use it. I contacted customer service to ask if I could replace wheels to a bigger size on a medium frame they said yes and what size I needed. Ordered them shortly after and paid for standard delivery 3-4 days and they arrived the next day which meant I could change over wheels and see how my boy did with the wheelchair, in fact as soon as I clipped him in he was off.

Super fast delivery and great products.
Highly recommend these guys A++++

After x2 failed products through Amazon, I Bought the Help'em'up Harness for my 33kg Goldie after elbow surgery. Spoke to Megan on Bank Holiday Saturday for advise and correct sizing before placing the order.
Due to a late delivery their end, my order was delayed. Because I was willing to wait the extra 48hrs for the harness, they refunded the express delivery charge but sent it express as soon as they received it.
Fabulous, well made harness and exactly the right product for the job. Very customer focussed company, would highly recommend.

Good product, fast delivery

Wow what a fabulous halo harness. My dog went suddenly blind took him to the vets they said he has sards. Looking for a halo harness in his size was a nightmare as all the cheaper company’s only do small or extra small size and all had bad reviews. Came across zoomadog uk and they supply all sizes the muffin’s Halo Harness had excellent reviews so i purchased one they are quite expensive but totally worth very penny. Customer service is brilliant they answered all my questions I had about the harness, kept me informed about delivery Which was very fast my dog had no problem wearing his new harness on a walk, next day on his walk he was more confident which was great to see no more walking into walls, Fences, parked cars really does help him navigate around obstacles. I highly recommend to anyone with a blind dog or visually impaired

I knew what size harness I needed for my dog and ordered as such, but the staff emailed me to make sure I was ordering the correct one (they are expensive). I was even able to phone them to explain how I knew the size was right. This might all seem daft but so many companies have no answerability or responsibility so I found this company trustworthy and efficient. The harness was delivered in three days. I highly recommend Zoomadog.

I've always had great service and found them very helpful. We ordered a harness and it arrived a couple of days ago and it fits my dog beautifully. It is perfect and stay on well. 😊

Great help and guidance great product helping my dog with quality of life and walking

Friendly, prompt customer service.

Friendly, professional and fast acting approach to ensure fit for purpose of Maximus product. Has made an immediate improvement to the quality of life for our dog. Highly recommend.

BaltoDogSupportRearHarness :
Good Quality, well made. Easy to use. Great help for both the furry one and owner.
Help Elm Up full body lifting harness and handles :
Strong good quality helping hand.
Although it's a bit pricy, well worth it.
Great aids for my senior Cocker who recently has a spinal stroke, long road to recovery.
Many thanks.
Love your products.

Have ordered from Zoomadog in the past so I had no worries in ordering from them again.

The customer service and genuine understanding that we love our pet and what our pet means to us. ❤️❤️❤️

These shoes are amazing!!
We did have problems getting the correct size, but Megan was incredibly helpful. It was worth persevering to get it right as they have been superb. Our Pug was knuckling badly and we were trying wraps to protect his feet with a little success. These shoes have been invaluable and allow him to walk without damaging his feet. A total game changer.

My whole experience with Zoomadog was great. Customer service were really helpful in advising which boot to buy for my greyhound. Finding the right size was difficult but the whole return and exchange process was seamless. Thoroughly recommend.

Brilliant for a sight hound with tendon trouble and arthritis - the support seems to help him enormously and they look very cool too.