Zoomadog Reviews 

The product is brilliant and the support we've had since with helping us get the best fit for our amputee labrador has been outstanding. Emily has been amazing and responds so quickly to my panicked messages. Would highly recommend

I found Zoomadog after researching a few dog wheelchair companies for my very large dog. I called to have a chat and Megan assured me that this would change mine and my dogs life for the better. I went ahead and ordered and a lovely pink chair arrived with all the accessories. It was a huge step to take but I’m looking forward to using it more. The customer service is amazing and Megan has the patience of a saint as I was getting very stressed getting Belle (my dog) in and out of it as I was worried that I was doing everything wrong. She answered my emails, called me back when she saw my missed calls and responded to what’s apps quickly. Absolutely fantastic service. I can’t recommend them enough and will have Belle zooming around everywhere soon. A company that seems to really care for their customers and their dogs.

The customer service was terrific. I had ordered a booth that was size too small for my dog and they were so helpful in finding a better fit alternative. Super efficient and super friendly. Definitely recommend!

Customer service has been outstanding from the start. Big thankyou to Megan who is efficient, polite and compassionate.10/10 ..Sam my dog became disabled losing the use of his back legs at the end of February. WE purchased the help em up harness. It is discreet you walk along helping lift your dogs rear legs for them ,,its great for lifting in and out in car too..really straight forward to fit on and off ..10 out of 10 for this harness. thank you

After speaking to the friendly office staff this is a small business making excellent products for dogs. I ordered some Honey boots, for my greyhound, they are absolutely beautiful. Hard wearing and so great for dogs especially greyhounds.
I had difficulties sizing my dogs feet I would order bigger if you are on the cusp of two sizes.
I have no hesitation in reccomending this product or Zoomadog itself. They could not be more helpful, prompt in delivery or presented beautifully. Great product!

Very helpful when communicating and called straight away to help with questions and will get me a white muffins halo within two weeks after trying out the blue
Megan and joss are stars it’s still very difficult coming to terms that our little dog won’t ever see again so any help to assist him is very grateful
Once again thank you
Regards Shaun,lid and Dixie

I've always had great service and found them very helpful. We ordered a harness and it arrived a couple of days ago and it fits my dog beautifully. It is perfect and stay on well. 😊

Excellent service, delivery very speedy. Too early to say if it will give enough support as only arrived three days ago.

This is an update to my recent 1 star review, and is an important development which I ask all readers of my first review especially, to read. I have had several conversations with Zoomadog this morning regarding the brace I purchased, and they have agreed to refund in full both the purchase price of the brace and the postage I paid to receive it. In the light of my present impecunity, this is very welcome news! We all make mistakes, but the willingness of Zoomadog to take responsibility for this is, in my experience, rare and precious in the business world. Although I have not yet received the refund (as it has only just been promised), I trust that they will honour their promise, and they have already sent me an email of confirmation.
Quite why I have also received confirmation of a new order this morning which I did not place, I don't know, but since I have no funds to pay for it anyway, am not too concerned that I will be out of pocket!
Best Wishes,
Sally Daley

☆☆☆☆UPDATE☆☆☆☆☆

I HAVE TODAY BEEN IN CONVERSATION WITH EMILY FROM ZOOMADOG.
She has been extremely helpful in resolving the issue with regards the Shoulder Brace.
Honestly could not fault the understanding and outcome of the resolution in progress

I have therefore deleted my original review and altered the star rating due to having an understating conversation and apology of which I found truly encouraging.

Just for Information....The product I still have concerns it has caused my dog additional discomfort with the pressure sores.

I recently bought the Balto jump dog brace (£110) as suggested by the physio working with my dog. Having looked at the measurements I felt my dog fell in between the measurements so contacted Zoomadog for advice. I received a quick, same day response and ordered the size advised by Zoomadog. This was despatched to me within two days and received two days later. Unfortunately the brace was a little too big for my dog but the physio and myself felt the size down would be too small. The product itself was well made, would have been fit for purpose and it was reasonably easy to work out what straps went where. Following Zoomadog's criteria for a return re. hair free and packaging, I returned the brace within a few days with next day delivery. Next day receipt of same was acknowledged by Zoomadog and a refund was duly triggered and arrived in my bank account on the third working day. Excellent communication and a smooth experience from start to finish. Should I need to try another product of theirs at some time, I would have every confidence to do so and thank them for a good experience.

Great communication, very helpful and good product as usual. Pity the post office aren't as efficient.
Thank you for your help.

"They keep deleting one-star reviews from their website.
“Ordered two Hock splints. The splints are £95.00 each and I would expect it to last much longer than just a few weeks.
Due to manufacturers faults / faulty goods, and not suitable for purpose sale, reported one day after the guarantee term expired, didn’t asked for a refund but was hoping to get a replacement as both splints are clearly faulty, and not “wear & tear” situation.
Emailed them the pictures of the cracked splints, both in the same pattern / way split and broken. On the phone they agreed it should never happened.
This company agreed to replace ONE, but ONLY if I pay for a second one, or none at all. Trading Standards informed.
Appalling customer service, arrogant and patronising email responses from Joss, and more likely will receive one more on here in the same patronizing manner. Will not recommend to purchase anything from their website. They keep deleting one-star negative reviews from their website.”

I purchased the small dog wheel chair and i can highly recommend these guys,super fast delivery and the wheel chair is amazing. Great service and a brilliant product A+++++

Never ever use them. I ordered on their website a hind boot u have to click hind or front. I clicked hind. It however ordered a front, I didn't know. One came. I rang immediately to be told I have to pay to return and them pay for new postage. Absolutely zero customer care or after care. Spoke to one lady who said would Tey to get me a free return. Recieved a reply from Joss, who blocked any replies, telling me no only if wrong size or faulty. I was prepared to exchange. Now I want a full refund. Will do by registered and have taken video and pictures to proof never used. I wish I had read the 100s of really bad reviews b4 I bought from them.

I have a scrrwn grab of the email Joss sent last night with reply and reply all deliberately faded so that when you try to reply, you can not. I will find out how to upload such kn this thread. I was 100% prevented from replying. Today, after this, the reply was no longer hidden or suspended.

Quick and simple product as shown and fit for purpose

Terrible.
Be warned. The company are crooks.
It took ten days to finally get answers to questions prior to the purchase. I have purchased said brace. It's real pain to put on and doesn't stay in place. To send it back - I have to pay and I have now been told I may or may not get my money back - but I'm welcome to pay for and order another brace - if I wish. I'm not surprise by their behaviour. But I had greater hopes and expectations of a company. You have been forwarned.

This was recommended to me by a friend. Delivery was quick and well made