The quality did not at all correspond with my expectations, but my payment was refunded without any problems. Zøy should have provided a return label though, it has cost me almost 40€ to return the p... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Meine Bestellung wurde genau zur angegebenen Frist geliefert. Die Ohrstecker sind etwas kleiner, als ich von den Produktfotos angenommen habe. Sie sind wirklich sehr schön und filigran. Leider haben s... Toon meer
Bedrijf heeft geantwoord
I picked out beautiful earrings but there was no exact measurements or photo of a model wearing these earrings provided. So I reached out to the brand over instagram. They wrote me back in 30 minutes... Toon meer
Bedrijf heeft geantwoord
I just received my so long waited order, it's so beautiful, but totally broken into two pieces in i in two places. It's really upsetting and terrible, I don't understand why it was sent me
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in Sweden in 2024, ZØY is a sculptural art jewelry brand shaped by a philosophy of quiet strength. Every collection is created and curated with careful attention to form, materials, craftsmanship, and wearability. We work with designers, artisans, and long-term production partners to offer distinctive jewelry while maintaining a commitment to responsible business practices and continuous improvement. Today, ZØY serves customers across Europe and beyond through its official website, with a strong focus on quality, craftsmanship, and customer experience.
Contactgegevens
Zweden
- zoyjewelry.com
3,7
Gemiddeld
28 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The quality did not at all correspond…
The quality did not at all correspond with my expectations, but my payment was refunded without any problems.
Zøy should have provided a return label though, it has cost me almost 40€ to return the package, so a valuable lessons learned...
22 september 2026
Antwoord van ZØY Jewelry
Dear John,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your purchase did not meet your expectations. We also appreciate your acknowledgment of our team’s assistance throughout the return process and are glad that your refund was completed smoothly.
Regarding return shipping, as outlined in the Return & Refund Policy, customers are responsible for arranging and covering the cost of return shipping when exercising their right of withdrawal. We understand that international return shipping can be costly, and we appreciate your feedback on this matter.
Thank you again for giving ZØY a try. We appreciate your understanding and wish you all the best.
Kind regards,
ZØY Team
Thank you very much for a fast…
Thank you very much for a fast shipping. Bijou are gorgeous.
22 september 2026
Antwoord van ZØY Jewelry
Dear Pawel,
Thank you for sharing! We’re so glad that your pieces arrived quickly and that you find them just as beautiful in person.
Wishing you many lovely moments wearing them, and thank you for choosing ZØY.
Warmly,
ZØY Team
I'm not happy
I'm not happy, you never answered to my email. Also you didn't refund me.
22 september 2026
Antwoord van ZØY Jewelry
Dear Sarah,
We’re sorry to hear that you are unhappy with your experience.
For transparency, we have double-checked and can confirm that our customer service team has responded to your latest email and has been in contact with you regarding your return.
As outlined in the Return & Refund Policy and in the return instructions provided, we are unable to process a refund before a returned parcel has been safely received and the returned item has been inspected. Once we receive your return and complete the inspection, we will proceed with the refund accordingly.
We appreciate your patience while we complete the standard return process.
Kind regards,
ZØY Team
The items I received are wonderful
The items I received are wonderful. The original packaging was excellent, and the delivery was smooth and hassle-free.
18 september 2026
Antwoord van ZØY Jewelry
Dear Nataliia,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your pieces and that everything from the packaging to the delivery went smoothly.
We truly appreciate your support and hope you’ll enjoy wearing your ZØY pieces for a long time to come.
Warm regards,
ZØY Team
Wunderschön!
18 september 2026
Antwoord van ZØY Jewelry
Liebe Doris,
vielen herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr, dass Ihnen Ihr Schmuckstück so gut gefällt.
Wir wünschen Ihnen ganz viel Freude damit!
Herzliche Grüße
ZØY Jewelry
Antwoord van ZØY Jewelry
Dear Sofya,
Thank you so much for your lovely review 🤍 We truly appreciate you choosing us, and we hope you’ll enjoy wearing it for many beautiful moments to come!
Warm regards,
ZØY Team
Wunderschön, aber etwas verbesserungsbedürftig
Meine Bestellung wurde genau zur angegebenen Frist geliefert. Die Ohrstecker sind etwas kleiner, als ich von den Produktfotos angenommen habe. Sie sind wirklich sehr schön und filigran. Leider haben sich die Stecker schon bei ersten Anprobieren verbogen, weil sie sehr dünn und aus einem weichen Metall angefertigt sind. Das hat mich etwas verärgert, denn bei dem Preis habe ich erwartet, dass alles top ist.
20 augustus 2026
Antwoord van ZØY Jewelry
Hallo Ekaterina,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie die Ohrringe schön und filigran finden.
Die Stifte der Ohrstecker sind aus 18 Karat vergoldetem 925er Sterlingsilber gefertigt. Sterlingsilber ist ein Edelmetall und von Natur aus weicher und flexibler als beispielsweise Edelstahl. Daher können sich feine Silberstifte gelegentlich leicht verbiegen. Eine leichte Biegung lässt sich in der Regel vorsichtig von Hand wieder in Form bringen.
Auch Ihr Feedback zur Größe und zum Tragekomfort wissen wir zu schätzen. Die genauen Maße unserer Schmuckstücke sind in der jeweiligen Produktbeschreibung angegeben, um die Größenverhältnisse vor dem Kauf besser einschätzen zu können. Wir verstehen jedoch, dass die Größe auf Produktfotos manchmal anders wahrgenommen werden kann. Für alle, die einen besonders einfach zu handhabenden Verschluss bevorzugen, können unsere Silikon-Ohrverschlüsse mit Metallkern eine praktische Alternative sein, da sie sich besonders leicht aufsetzen und abnehmen lassen.
Vielen Dank nochmals für Ihr ausführliches Feedback. Wir hoffen, dass Sie viel Freude beim Tragen dieser Ohrringe haben werden, die von unseren Kunsthandwerkern in sorgfältiger Handarbeit mit traditionellen Filigrantechniken aus feinem Draht gefertigt werden.
Herzliche Grüße
ZØY Team
The images were much more polished than…
The images were much more polished than the actual product.
20 augustus 2026
Antwoord van ZØY Jewelry
Dear Daniela,
Thank you for taking the time to share your feedback. We’re sorry to hear that the piece did not meet your expectations in person.
We take great care to present our jewelry as accurately as possible through our product photography, while we understand that the impression of a piece in person can sometimes differ from what is expected from photographs.
Thank you again for sharing your experience. We truly appreciate your feedback.
Kind regards,
ZØY Team
Antwoord van ZØY Jewelry
Dear Vladislav,
Thank you so much for your wonderful review! We’re happy to hear that you loved both the quality of your jewelry and the packaging. It means so much to us that every detail of your experience felt perfect.
We hope you’ll enjoy your ZØY pieces for a long time to come! 🤍
Warm regards,
ZØY Team
Antwoord van ZØY Jewelry
Dear Myrto,
Thank you so much for your lovely review 🤍 We’re happy to hear that you enjoyed the pieces, the packaging, and all the little details. It means so much to us that the care we put into every part of the experience was felt and appreciated.
We look forward to welcoming you back to ZØY 🤍
Warm regards,
ZØY Team
Antwoord van ZØY Jewelry
Bonjour Laurence,
Merci beaucoup pour votre confiance et pour ce précieux retour 🤍 Nous sommes ravis que vous ayez apprécié votre expérience avec ZØY. Votre soutien nous touche énormément!
Bien cordialement,
ZØY Team
Very well on all aspects
Very well on all aspects, delivery 🚚 very quick and the product was better in real life. Silver dove ring without pearl 💖🫶💖
18 augustus 2026
Antwoord van ZØY Jewelry
Dear Sarah,
Thank you so much for your lovely review and we hope the ring brings you joy! We’re delighted to hear that your Silver Dove Ring is even more beautiful in person and that your order arrived quickly.
Thank you for choosing ZØY and for taking the time to share your experience with us. 🤍
Warm regards,
ZØY Team
Antwoord van ZØY Jewelry
Bonjour Anita,
Merci d’avoir pris le temps de partager votre avis. Nous sommes ravis que vous trouviez nos bijoux jolis, même si nous sommes désolés que la finition n’ait pas entièrement répondu à vos attentes.
Nos créations sont pensées autour de formes organiques et sculpturales, mais nous comprenons que leur rendu puisse être perçu différemment selon les goûts de chacun.
Merci encore pour votre retour — les impressions de nos clients sont toujours précieuses pour nous.
Bien cordialement,
L’équipe ZØY
Antwoord van ZØY Jewelry
Hi Anna,
Thank you so much! We’re delighted to hear that you love your jewelry. We truly appreciate your kind words and support!
Warmly,
ZØY Team
Never received the parcel
Unfortunately, I had a disappointing experience with this order. I waited almost two months for a parcel worth nearly €200, but it never reached me. As instructed, I checked with my neighbours and contacted local post office and I then waited another month for a second investigation.
The company ultimately decided not to provide either a refund or a replacement. I understand that delivery issues can occur, but I had hoped for a more helpful resolution, especially since I did not personally receive or sign for the parcel.
Sadly, I am now left without both the order and the money I paid. I hope the company will reconsider how similar cases are handled in the future.
26 juli 2026
Review zonder uitnodiging
Antwoord van ZØY Jewelry
Dear Erna,
We are sorry that the outcome of this matter has been disappointing for you.
After you reported that the parcel had not been received, we promptly opened a formal investigation with PostNord Sweden, which was conducted together with the destination carrier. We also shared the investigation reference with you and kept you updated throughout the process while awaiting the carrier’s final findings.
Following the completed investigation, the official conclusion provided by the carriers was that the shipment had been successfully delivered, consistent with the tracking information available on both carriers’ official tracking websites, and that no delivery irregularities were identified. As our decisions regarding delivery disputes must be based on the official findings of the shipping carriers, we were unfortunately unable to approve a refund or replacement in this case.
We appreciate you taking the time to share your feedback and wish you all the best.
Kind regards,
ZØY Team
Really happy with my purchase and…
Really happy with my purchase and overall experience.
The support team replied almost instantly, and the package was shipped the next day. The earrings are beautiful, packaged really well, and I appreciate all the thoughtful details, like polishing cloth and seed card.
23 juli 2026
Review zonder uitnodiging
Antwoord van ZØY Jewelry
Dear Valeriya,
Thank you so much for your wonderful review. We’re delighted to hear that you’re happy with both your earrings and your overall experience with us.
It means a great deal to know that you appreciated the thoughtful details, from the packaging to the polishing cloth and seed card. We truly believe these little touches are part of the experience.
Thank you again for your kind words and support. We hope to welcome you back again soon.
Warm regards,
ZØY Team
Super cool!
19 juni 2026
Antwoord van ZØY Jewelry
Hi Alexey,
Thank you so much for your kind review!
We’re so happy to hear that you think it’s super cool! Thank you for choosing ZØY Jewelry — we truly appreciate your support.
Warm regards,
ZØY Team
Hyvä tuote.!
19 juni 2026
Antwoord van ZØY Jewelry
Hi Larisa,
Thank you for your kind review! We’re so happy to hear that you’re enjoying your ZØY piece. Your support and kind words truly mean a lot to us.
We hope your jewelry brings you joy for many years to come, and we look forward to welcoming you back again soon. ✨
Warm regards,
ZØY Team
beautiful, but upsetting
I just received my so long waited order, it's so beautiful, but totally broken into two pieces in i in two places.
It's really upsetting and terrible, I don't understand why it was sent me
30 juni 2026
Review zonder uitnodiging
Antwoord van ZØY Jewelry
Dear Daria,
We are very sorry to hear about your experience.
Every piece is carefully inspected before dispatch as part of our standard quality control process. After receiving your message, we promptly reached out and offered a resolution. We remain committed to resolving this matter and hope to hear back from you so we can assist you further.
Kind regards,
ZØY Team
I picked out beautiful earrings but…
I picked out beautiful earrings but there was no exact measurements or photo of a model wearing these earrings provided. So I reached out to the brand over instagram. They wrote me back in 30 minutes (it was Saturday) and were super helpful, sent me measurements, more pictures and a video. The order was shipped the next day and arrived super quickly. It was packed so beautifully and the earrings are very good quality, look exactly as in the pictures. Also, they considered my feedback and added more photos in the website for a clearer size reference. I cannot wait to order from this brand again.
16 mei 2026
Review zonder uitnodiging
Antwoord van ZØY Jewelry
Dear Miglė,
Thank you so much for your kind words and for taking the time to share your experience.
We are delighted to hear that you are happy with your earrings and that our team was able to assist you in finding the information you needed before placing your order. Providing personal support and helping our customers feel confident in their choices is something we truly value.
We also greatly appreciate your feedback regarding the product photos and size references. Customer feedback plays an important role in helping us improve the shopping experience, and we are glad we could make those updates.
Thank you again for your support and trust in ZØY Jewelry. We look forward to welcoming you back and helping you find your next favorite piece.
Warm regards,
ZØY Jewelry
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.