Zoe Kay Jewellery Reviews 

I was looking for a rose gold 9ct name necklace and found it surprisingly difficult to source. I came across Zoe Kay Jewellery and, at first, I was a little hesitant to order because I know gold is expensive and I was worried about ending up with an inferior piece or a very fine, delicate chain.

I contacted them to ask whether they could make the necklace with a thicker chain, as well as offer the option of a 16 or 18cm chain extension. They were incredibly accommodating and were happy to make it exactly as I requested.

Zoe Kay Jewellery were also excellent at responding to my messages. Their website states that pieces can take up to 12 days to make, but mine arrived much sooner by Special Delivery, which was fantastic as I had asked if they could get it to me before a certain date. They made sure it arrived on time.

The necklace itself is honestly better than I expected. The chain is surprisingly sturdy for rose gold, the name stands out beautifully, and the piece is really well made. The name was actually bigger than I expected, which was a lovely bonus!

I was genuinely surprised to see a few 1-star reviews, as my experience with Zoe Kay Jewellery has been nothing but positive. They listened to exactly what I wanted, communicated really well and delivered a beautiful piece of jewellery.

I would definitely recommend this company and would happily order from them again. ❤️

Had a stunning man earing for my husband. Come in come week . Only down fall is I had to email to ask if it been sent out . But did have a reply with tracking number . But overall good service thank you would buy again

My order was confirmed straightaway
My next communication was to say it was out for delivery with a tracking number.
My bangle arrived safely, within 4 days and well packaged with no faults. It’s delicate and as described
No problems at all so a great experience, thank you!

Great mens huggie earring will buy again top service over the moon and fair price

Excellent service great jewellery
Kept up to date daily for delivery
And arrived when stated
Keep up the good work I will definitely use again

Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied.

Unfortunately the product was faulty, I contacted Zoe Kay with images and they quickly arranged for it to be returned.

Replacement product was delivered yesterday with no issues.

I’ve given 5 stars as the customer service was excellent and the issue resolved.

Highly recommend using this site.

⭐️⭐️⭐️⭐️⭐️

I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which was answered promptly telling me that order was on the way and sure enough it arrived next morning. They are a small company and probably don't have the staff to constantly tell you what is happening but they were lovely, polite and prompt on answering my queries.
The ring is even nicer than the photos and I am more than happy with it.

Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubting if I’ll get my item at all. Terrible company, do not use.

NOT A GOOD EXPERIANCE.COMMUNICATION NOT GOOD.EVEN SENT EMAIL ASKING IF THE SITE WAS A SCAM.I PAID £253.00 FOR A GREEK GOLD CROSS LAST WEEK.STILL WAITING FOR DELIVERY COLIN.

Easy to order, the ring looked better than it did in the picture and did not feel flimsy. I love the ring it's beautiful

Excellent customer service fast response to emails and extremely helpful, i would definitely recommend Zoe Kay and will use them again in the future.

Overall pleased. Communication was sometimes slow and delivery took a week from ordering. Item was as described.

I purchased a necklace as a gift. Excellent service and communication
I will definitely buy from you again
Many thanks

This is just the best place to order from my husband passed away on the 9 December he was only 55 and he had a accident this place delta with everything and made it very fast and posted it out you wont get a better place to order from just the best and I will shop there again

Product arrived euper fast and was high quality. In the end we didnt need it and returns process super easy and responsive.

Perfect gift came in time for Christmas.
Well packaged special delivery.
Would highly recommend the quality of the jewellery at Zoe Kay.
Value for money beautiful gold crucifix.

i bought a necklace for my daughters 50th birthday engraved with her 3 childrens names on , the engraving was so tiny you can barley make out what it says and the chain is that thin i couldnt see it in the box untill i put my specks on . i paid £218 and the value of it is nothing like i paid , i have had to buy another chain for pendant at the cost of £125 to try make the necklace look like something better, as the saying goes you cant make a silk purse out off a sows ear !!!!! by the way i weighed the supplied chain in and got £10 for it , my advice is to shop for your special jewellery somewhere you know wont rip you off, avoid at all costs

I would not order ever again from this place .no correspondance other than thats your track number which didnt work .the item did arrive tho a day late after paying for next day by 1pm .present to late for birthday thanks for that .no email saying thanks for purchase ignorant company never again .£561 paid for this piece of crap that looks like plastic .its very cheap quality nothing like the picture .yes it has some description of it listed .however going to get it tested as i dont trust its all gold .garbage waist of 561 pounds

We have bought from Zoe Kay Jewellery four or five times now for family gifts.

Always happy with the items, delivery and communications.