Zoe Kay Jewellery Reviews 

From ordering to receiving it I have been informed of every step I'm very happy with my necklace it's a xmas present for my wife great quality she will love it would definitely order again ty

Got an email saying my purchase been dispatched with tracking number fast delivery would have got a 5 but chain a bit thin an light weight but am sure my daughter will like it would recommend putting weight in description’s

I’m really impressed with my purchase. It came in good time for delivery. It’s very good quality for the price I payed.

I very rarely leave reviews, but felt compelled to in this instance, as I am so very happy with the beautiful personalised necklace I ordered as a gift for my step-mum. It’s refined, elegant and stunning, and is even better in the flesh than on screen. My stepmum loves it too, so she’s as happy as I am.
I had a couple of queries at the beginning of my order, and Zoe couldn’t be more helpful and friendly.
My order arrived quickly and was packaged carefully.
Overall one of the best experiences I’ve had with online shopping - I will be back and will also be telling all my friends!

I’m so pleased with the necklace I bought from Zoe Kay - I was looking for a treat for myself and found a necklace that was just perfect. The quality is good and it arrived quickly.

Such a wonderful experience throughout the entire process of purchasing a gift for my friend. Customer service was great - extremely helpful and quick to respond to my emails. The item was delivered promptly, and earlier than expected which was a bonus. I am really pleased with the product - it's absolutely perfect! Would definitely recommend and will be buying my next piece of jewellery from here!

We bought a diamond pendant and chain. Super quick delivery and excellent. Saw the same one in a main store shop for a lot more than we paid. Really pleased

Great customer service! I needed to change the delivery address and was contacted straight away confirming the change. The necklace was a gift to my friend and she was over the moon with it! She said that it was great quality, beautiful design and that she had lots of compliments on it! Thank you for making my friend (and me!) so happy with the purchase. I’ll definitely be recommending you, as will she.

I am thoroughly impressed with the quality and craftsmanship of Zoe Kay Jewellery. Each piece is beautifully designed, with a refined elegance that reflects both creativity and attention to detail. The ordering process was seamless, and my jewellery arrived promptly and beautifully packaged, adding a special touch to the experience.

It is clear that great care goes into both the product and the customer service. I would highly recommend Zoe Kay Jewellery to anyone seeking timeless, thoughtfully made pieces. I am thoroughly impressed.

I would give 0 stars if I could. Absolutely terrible company. I have repeatedly tried to contact this company, via their enquiry form online, via their contact number which goes straight to voicemail and does not give you the option to leave a message (handy) and I even resorted to instagram message and still can’t get hold of anyone just a response from an automatic reply.

I paid an extortionate amount for a bracelet from their website - only for it to break multiple times. It is a poorly made hollow gold bracelet which is coming apart at the links. It is stated no where that this was hollow gold. It feels and looks cheap their jewellery is poor quality.

When I took it to a jewellers to look at with a loupe they confirmed it was of terrible quality.

They are so quick to take your money and impossible to get hold of to get a refund.

Do not touch this company. (Summary at the bottom if TLDR).

I ordered a gold t-bar necklace for Mothers Day as I had one for Christmas and wanted to buy my mum a matching one. It arrived and as soon as I got it out of the box it broke so I tried to call them 6 times but no answer and it won't let you leave a message so I emailed with pictures and they said I couldn't have a replacement (despite seeing it was broken on the picture) until I returned that one and I had to pay £8.35 postage. New necklace was sent but it was the wrong one, a shorter t-bar and the chain was about 2" shorter too so totally the wrong item. Tried to call again and no answer so emailed and got no reply for 3 days. Again I was told I had to return before I could get the correct one sent out. So that is another £8.35 postage on top of £225 for the necklace and still no apology for sending the wrong item. Tracked my return and could see that it had been received but I heard nothing for days and my emails for an update were ignored. Was then told that a new necklace would be shipped Wednesday but that and Thursday came and no necklace. And again nobody answered my calls or replied to my emails as it was 3 days to Mothers Day and I had no necklace but they had all my money. Finally got a reply that it would be delivered on Saturday (no explanation or apology for the hold up) and then they tried to blame the broken necklace I had returned earlier on me and "excessive force". I own multiple bits of jewellery, dainty and expensive, I am 7 stone and it was a Mothers Day gift...I know how to handle jewellery so there is no way any force was used on the necklace. It was only after reading reviews on here that mentioned the flimsy nature of some items that I realised that was probably the reason, not me. What would I gain from having no gift for Mothers Day AND being £225+ out of pocket. Again no reply to emails asking them to make sure that the necklace was delivered on Saturday as promised until Friday afternoon when I got a generic email that it had shipped. Still no apology for the broken necklace or the wrong one and no reassurance the other one would arrive on time either. Necklace finally arrived on Saturday so the day before Mothers Day and it was still the wrong one. Even after I'd sent a screenshot of the exact one I wanted from their website (that was only purchased 4 months prior), the product code and all the measurements, it still arrived different to the one advertised on the site. I also noticed that the t-bar itself has a rough edge on one side which isn't great for £225. I had nothing else to give my mum for Mothers Day though as this had left me out of pocket with no time to get a refund or to buy anything else and after reading all the reviews of this company and seeing how bad their customer service to me was, it wasn't worth the hassle and money to try and return. They have caused me a lot of money and stress. Now I'll have to wait until I can save some more money to buy my mum something else as the quality of the necklace and also that it is not the one I ordered just isn't good enough but at least I don't have to deal with this company anymore and I never will again it was one of the worst experiences ever and ruined what would have been a nice sentimental gift for a very deserving mum. It is also funny how they only seem to reply to the bad reviews here as if trying to discredit those who've had bad experiences with them but we all can't be lying can we.

Summary if TLDR:
They don't answer the phone/contact no.
They don't reply to emails
Product quality is not worth the money
Flimsy jewellery
Expensive jewellery
Expensive returns
Bad customer service

BE VERY WARY WHEN ORDERING…they tell you what you want to hear to get your money…So on 7th March I contacted this business via email, I had quick responses, answering all my questions.
I was sent a ring size, which arrived pretty quickly.i explained that I go away on 25th March and that I needed my item by the end of the day on Monday 24th as it was for my son for his 21st birthday while I was away. I was assured that this was enough time.as soon as I made the order, over £600 order the responses got less and less. I was told I would be sent updates regarding this order, I didn’t receive one.. I sent 2 emails and was days before I got a response. I was told I would receive my item by the end of this week. I asked for the day so I could make sure I was in to take the delivery. I had no response. I sent another email asking for an update, and guess what? The item will NOT be here for when I leave to go away so now my son will not have his 21st bday gift on his bday. I am very upset, angry and very disappointed that I believed what I was told by this business, I wished I had took notice of all the other reviews.She has now asked if I want to cancel the order- even though they don’t do this for personalised items.OF COURSE I CANT CANCEL THIS ITS FOR MY SONS 21ST, (which she knew about) WHICH IS ALREADY GOING TO BE LATE. I have asked for same day delivery, so that I can receive the item before I go away, but she has refused to do. I will update the review once the items are received as I’m concerned now as others are saying how poor the quality is, but I will give my honest review.CUSTOMER SERVICE IS POOR either way, but if the items happen to turn up on time I will update my review accordingly but I’m not holding out much hope.

Wish we’d researched this companies reviews before making a purchase. Paid almost £360 for an engraved white gold locket for my daughter’s 40th birthday. The item is very flimsy and low quality, definitely not worth what we paid for it. Very embarassed about giving it to our daughter now. Contacted the company directly and they haven’t responded. Very, very disappointed.

I am very satisfied with the product and email communication. I ordered the double gold dog tags which are excellent. I received the product within three days of ordering it. The company was also very prompt in replying to my email asking about an estimated date of delivery. Overall, extremely satisfied.

Really wanted a certain bracelette out of a few stores I choose Zoe Kay jewellers paid for item to be told the next day the item was damaged and could not be sent. I'm really disappointed as now I have to wait for £550 refund which I purchased from another dealer edited with reply yes you refunded me but now I have to wait for goodness knows how many days to get my money back surely you shouldn't advertise items that are damaged especially after I emailed you a few times before making the purchase. I'm not happy at all about my experience. Edited I STILL HAVENT RECEIVED MY REFUND all because this jeweller advertised something they didn't have DISGUISTING

My order has not arrived. I have emailed the company and have not heard from them since 2 weeks. Can someone get in touch as soon as possible?

Love this necklace I bought for my husband it has a personalised message on it the chain 20 inch , I would have preferred a thicker chain for the price but overall very pleased with it.

Would be very wary of using this company. Item arrived and was very flimsy, sent it back shortly after arrival, realised almost a month on they hadn’t refunded me. I emailed them and they responded to say they have refunded now. It was £200 - I presume if I didn’t chase them up I’d never have got my refund.

I purchased a white gold necklace and locket for my daughters birthday. It arrived as stated but when I opened the box was very disappointed with the quality. I put it straight back in box and went to post office to send it back first class tracked and sent letter asking for refund.I have had no emails from them,so they are not a company I will use again. Wish I had looked at these reviews before I made the purchase. Went to our high street jeweller in our town and purchased a much better quality necklace and locket.

Great experience overall, beautiful jewellery, regular updates on order progress.