Great selection and fair pricing. A quality product mix that meets my everyday needs. Still waiting for one item, but that's not a knock on Zulily. Certain items just take longer to arrive. Need size... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
It took 3 and 1/2 weeks to get wrong item. What was sent was not even close to item ordered. Original item ordered not in stock so refund is only way out. This bait and switch ties up my money for... Toon meer
Bedrijf heeft geantwoord
My item is defective. I have tried to request refund/exchange but it has been saying that the return portal is currently disabled and this has been for multiple days now. It says to contact support@zu... Toon meer
Bedrijf heeft geantwoord
My order was lost/stolen and Mohammed Z. , Customer Service Manager was courteous, prompt and efficient. It was my first time using Zulily and might have left a very bad taste but customer service wa... Toon meer
Bedrijf heeft geantwoord
2,6
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3K reviews
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Waiting patiently for the outcome
Although I have ordered over many years, I have never had to return anything. The one item I had requested was an issue from the git-go. I was never told it was weeks before it would ship. In the mist of this, I had my mail forwarded. I contacted Zulily to address this, they wouldn't/couldn't help me. Eventually the package did show up after many unanswered calls to Zulily. When the item arrived yesterday, it was nothing like advertised (which is unusual for them) and worse, it was WAY, WAY too huge. I ordered a small, which was the smallest size. Normally their sizes are on point, but this item was not. After numerous emails and phone messages left, I was finally called back today. The customer service rep, Rahul G, could not have been nicer or more helpful. He restored my faith in Zulily. I just hope that his promise to fix the issue is really taken care of. Until then, my rating of one star, stands.
9 juni 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration you experienced with the shipping delay, the difficulty updating your address, the challenges reaching our customer service team, and the item not meeting your expectations upon arrival.
We understand how disappointing this must have been, especially as a longtime customer who has generally had positive experiences with zulily. While we regret the issues you encountered, we are grateful for your kind words about Rahul. We will be sure to share your recognition with him, as providing helpful and compassionate support is exactly the level of service we strive to deliver.
We appreciate your patience as the resolution process moves forward and understand why you have chosen to keep your current rating until the matter is fully resolved. Please know that we are committed to honoring the assistance that was promised and working toward a satisfactory outcome.
If you need any additional assistance, please contact us at support@zulily.com or +1-844-866-5659, and our team will be happy to help.
Best Regards,
Team zulily
I think it’s a scam and is just a…
I think it’s a scam and is just a matter of time to steal customers funds and close doors.I placed my order in May 16-th and hasn’t been able to reach them at all.
I called many times no one answers ,left VM never got a call back.
On Reddit people state that is a drop shipping company but WHY I was not notified that I will have to wait a month for my order to be fulfilled?
When I cancelled my order they charge me $7 return shipping for an item that hasn’t shipped based on their web site status .
4 juni 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Jordan,
We are sorry to hear about your experience and understand your frustration regarding the delay with your order and the difficulty you encountered when trying to reach our team.
We take feedback like yours seriously, and we regret that we have not met your expectations. We understand how concerning it can be when an order is delayed and communication is lacking.
Please contact us at support@zulily.com or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to review your order and work toward a resolution.
Thank you for bringing this matter to our attention.
Best Regards,
Team Zulily
Just don’t!
Just don’t!! Listen to all the stories and spare yourself the pain and waiting for items that may never arrive.
UPDATE: the company responds to try to protect their reputation, but I ordered a few things two weeks ago and they still haven’t shipped. When I asked my order be cancelled they said it wasn’t possible but I could return the items. THEY HAVEN'T SHIPPED!! I don’t have items purchased on time to gift. And I’m convinced they will never ship and I’ll need to turn to Visa to get my money back.
Ironically, one of the small items was sold by a third party in China. It doesn’t even show up on my Zulily order history but that’s the one item that appears set to arrive - from 12,000 miles away! - any day now. If it’s not as advertised I expect to hear that it’s too bad for me and I can ship it back to China for a return.
Talk is cheap, so again - JUST DON’T!!!
4 juni 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Ellyn,
We are sorry to hear that your experience led you to feel this way.
We understand how frustrating and disappointing it can be when an order does not arrive as expected or when the overall shopping experience falls short of expectations. This is not the experience we strive to provide for our customers.
We would appreciate the opportunity to learn more about what happened and see how we can help. Please contact us at support@zulily.com or +1-844-866-5659, and our team will look into this promptly and provide further assistance.
Thank you for taking the time to share your feedback. Your comments help us identify areas where we can improve our service and customer experience.
Best Regards,
Team Zulily
Excellent customer support
The zulily customer support team were excellent from start to finish. They responded promptly, courteously and professionally. They kept me informed every step of the way. They stood behind the product they sold and accepted a return in a timely and professional manner. Thank you!
3 juni 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Kathy,
Thank you so much for your wonderful review!
We are delighted to hear that you had a positive experience with our customer support team. Providing prompt, courteous, and professional service is very important to us, and we're pleased that our team kept you informed throughout the process and was able to assist with your return smoothly.
Your kind words and recognition mean a great deal to us. Thank you for placing your trust in zulily and for taking the time to share your experience.
We look forward to serving you again in the future!
Best Regards,
Team zulily :)
Placed an order on May 30th
Placed an order on May 30th, 2026, as of June 4th, I have yet to receive any tracking information about my purchase. Called customer service, and waited 11 minutes for a representative. A representative never picked up, so I left a message.
I should've read the reviews before making a purchase, guess if I submitted for a refund it probably take 2 weeks.... Lesson learned. Zulily is trash. Common sense if a company wants to remain in business make improvements ASAP! Show a customer that you value them. Zulily needs a better system.
1. You need live chat ( for customers to communicate with representatives) Not everyone likes talking on the phone.
2. Give tracking information.
3. For those that call, waiting 11 minutes is to long.
4. There should be a drop down window or menu for quicker service.
Highly disappointed on Zulily. Seriously doubt I will order with them again.
4 juni 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Tre,
We sincerely apologize for the frustration and disappointment you experienced with your recent order. We understand how concerning it is to place an order and not receive tracking information within the timeframe you expected, especially after attempting to contact our customer service team without receiving immediate assistance.
We also appreciate you taking the time to share your detailed feedback regarding tracking visibility, wait times, communication options, and overall customer experience. Feedback like yours helps us identify areas where we need to improve, and we will ensure your comments are shared with the appropriate teams.
Please know that we value every customer and regret that we did not meet your expectations on this occasion. We would welcome the opportunity to review your order and provide assistance.
Please contact us at support@zulily.com or +1-844-866-5659, and our team will look into this promptly and provide further assistance.
Best Regards,
Team zulily.
Paid for item and not received
I ordered an item on May 20. I have called all week with no response. No one will return my call or answer the phone. They can return my money or send the item right away. My next step will be to call BBB.
Very upset customer.
20 mei 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Shirley,
We sincerely apologize for the frustration and disappointment you've experienced with your order and our customer service response times.
We understand how concerning it is to have paid for an item and not receive updates regarding its status. We also regret that you were unable to reach our team when seeking assistance. This is not the level of service we strive to provide.
Please contact us at support@zulily.com or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to review your order and work toward a resolution as quickly as possible.
Best Regards,
Team zulily
Antwoord van Zulily
Hi Cherry,
Thank you for your review! We're glad to hear that zulily is part of your Zumba journey and that you've chosen to shop with us.
We appreciate your support and hope you're enjoying your purchases. If there's anything we can do to make your experience even better, we'd love to hear your feedback.
Thank you for being a valued customer, and we look forward to serving you again soon!
Best Regards,
Team zulily
Very satisfied with the customer support team
I placed an order of a product that just after doing that I realized it was not what I wanted. I communicated with the customer support team, they responded immediately and I was able to get the help and support needed. The order was canceled and I was reimbursed in an expedite manner. Thank you for your excellent service.
24 mei 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Olga,
Thank you for taking the time to share your experience with us!
We are delighted to hear that our customer support team was able to assist you promptly and provide the help you needed. We understand that sometimes plans change, and we're glad we could process your cancellation and reimbursement quickly and smoothly.
Your kind words about our team's responsiveness and service are truly appreciated and will be shared with them. Feedback like yours motivates us to continue delivering the best possible experience for our customers.
Thank you for choosing zulily, and we look forward to serving you again in the future!
Best Regards,
Team zulily :)
Not What I Expected
I was completely caught off guard with how different the items looked based on the pictures. My issue was I did not pay close attention to what fabric was being used. (Polyester was used not the Denim I assumed). One jumpsuit comes above my ankles, the other is the right length. They look cheaply made. Not what I expected of Zulily based on past purchases.
11 mei 2026
Antwoord van Zulily
Hi Wanda,
Thank you for sharing your feedback. We are sorry to hear that the items you received did not meet your expectations.
We understand how disappointing it can be when products differ from what you anticipated, particularly regarding fabric, fit, and overall quality. Your comments are valuable to us, and we will share them with our merchandising team as we continue working to improve product descriptions and customer expectations.
Please contact us at support@zulily.com or +1-844-866-5659, and our team will be happy to review your order and discuss available options.
Best Regards,
Team zulily
I have yet to receive my package
I have yet to receive my package. It was expected on the 15th of May and it is now June and the tracking indicates it “was” expected on a May 15th!
Update: Zulily reached out to me regarding my order and gave me the option of canceling the order or waiting it out. I decided to cancel and saw my refund with the hour. I appreciate Zulily following up with me…..
10 mei 2026
Antwoord van Zulily
Hi Yolanda,
We sincerely apologize for the delay in receiving your order and understand how frustrating it is to see outdated tracking information with no clear updates on your shipment.
This is not the experience we want our customers to have, and we regret the inconvenience and uncertainty this has caused. We would like the opportunity to review your order and provide you with the most up-to-date information available.
Please contact us at support@zulily.com or +1-844-866-5659, and our team will look into this promptly and provide further assistance.
Best Regards,
Team zulily
I commend zulily on its fast shipping
I commend zulily on its fast shipping. However, I received the wrong jersey I ordered. This inconvenience messed up my birthday plans. I’m highly disappointed. I think zulily has very nice products and I will consider shopping there again. But I will like to receive the exact product I ordered! Thanks.
21 mei 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Durwin,
Thank you for your feedback and for recognizing our fast shipping. We truly appreciate your support and are glad to hear you liked our products overall.
That said, we sincerely apologize for the inconvenience caused by receiving the wrong jersey, especially since it impacted your birthday plans. We completely understand your disappointment, and this is not the experience we want for our customers.
Please contact us at support@zulily.com or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to make this right for you.
Thank you again for giving us another chance, and we hope to provide you with a much better experience on your next order.
Best Regards,
Team zulily
Expensive shoddy goods that are not tracked and take forever to deliver
This site is a total blot on the name of fondly remembered Zulily up to 2022. I cannot describe how very bad they are. If you complain, they send canned verbiage that is no help and has no information. I made an order on 5/9, it was not packaged until 5/20 and had no published tracking information after 5/10. It is now 5/23 and no goods delivered. When I complained they said that they had no tracking information. If I thought it would make any difference I would have asked for a refund of my $99 order but I will just get blah-blah from them DO NOT buy anything from Zulily. You will deeply regret it, as I have.
Additional comments in reply to Zulily:
We were all really excited at the resurrection of Zulily. Alas! Your online shopping site is abominable.You jumble up all kinds of stuff that don’t belong in the category. There are no size charts, your package tracking system provides such non-information it’s laughable. And your prices!!! Higher than Amazon. Zulily was famous for real bargains and its customer services was laudable for an online operation. As soon as I get what I ordered, I am unsubscribing.
I finally received the dress I ordered 4 weeks ago. It is made of really cheap material and way too small even though I ordered a medium (I am a US size 8) - but Zulily does not have size guides. I want a refund. This company is atrocious.
7 mei 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Lisa,
We sincerely apologize for the frustration and disappointment you experienced with your recent order. This is not the experience we want for our customers, and we understand how concerning it is when tracking updates are delayed and an order takes longer than expected to arrive.
We also regret that our previous responses did not provide the clarity and assistance you needed. Your feedback regarding communication and shipping transparency is extremely valuable, and we are actively working to improve both.
Please contact us at support@zulily.com or +1-844-866-5659, and our team will look into this promptly and provide further assistance. We would appreciate the opportunity to review your order details directly and work toward a resolution for you.
Best Regards,
Team zulily
Customer service
I had an issue with a pair of shoes that I had purchased, it took some time going through the return process but ultimately Zulily made things right and gave me store credit. Thankful for their customer service 😊
22 mei 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Jamie,
Thank you so much for sharing your experience with us! We truly appreciate your patience throughout the return process and are glad to hear our customer service team was able to make things right for you.
Your feedback means a lot to us, and we’re happy we could assist with resolving the issue. We hope you enjoy using your store credit and continue finding great items on zulily 😊
Best Regards,
Team zulily 😊
Never buy ANYTHING from Zulily that is…
Never buy ANYTHING from Zulily that is not a brand you know and trust. Their products that come from China or unknown suppliers are never as described or pictured. For example, I gave Zulily another chance and ordered a pair of joggers described as "soft, stretchy cotton." They arrived with a label sewn right in the back saying "100% polyester." All the trouble of returning them because Zulily lied.
6 mei 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Alexandra,
We’re very sorry to hear that the item you received did not match the product description provided on our site. We understand how disappointing and frustrating this experience must have been, especially after giving us another chance.
Providing accurate product information is extremely important to us, and we sincerely apologize for any confusion regarding the material details of the joggers you received. Your feedback has been shared with the appropriate team for review.
Please contact us at support@zulily.com or +1-844-866-5659 so we can further review your order and assist with any unresolved concerns regarding the return process. We truly appreciate you bringing this to our attention.
Best Regards,
Team zulily
Overall, Good Experience and Helpful Customer Service
I’m giving 4 stars instead of 5 only because USPS misplaced my package for over a week. Once it was found, shipping was fast and smooth.
Customer Service rep Samir U was excellent. He had quick responses, clear communication, and real empathy. He explained the 14‑day wait for a reorder, and right before that window ended, USPS delivered the package. Because of Samir’s professionalism, I felt confident placing another order.
I’ve ordered from Zulily (and previously Proozy) before, and while shipping can be slow, they always come through. This delay was on USPS, not Zulily. I’ll continue ordering. Thanks, Samir!
21 mei 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Michael,
Thank you so much for sharing your experience and for your continued support of Zulily. We truly appreciate your patience while USPS worked to locate and deliver your package.
We’re especially happy to hear that Samir was able to provide the support, communication, and care you deserved throughout the process. We’ll be sure to share your kind words with him and the team.
Your understanding means a lot to us, and we’re grateful for the trust you continue to place in Zulily. We look forward to serving you again soon!
Best Regards,
Team zulily 😊
DONT DEAL WITH THIS COMPANY
DONT DEAL WITH THIS COMPANY! I placed an order 4 weeks ago and have STILL not recieved it. No one will answer a phone call but you can leave a message, However, no one will call you back. They will send a text saying they tried to reach you but if you "check missed calls" you will find no one called. Absoulely horrible service. Good luck if you are trying to get recieve an order you have placed.
20 mei 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Linda,
We’re truly sorry to hear about your experience and understand how frustrating this situation must be. This is not the level of service we aim to provide, and we sincerely apologize for the delay and communication concerns you encountered.
We would appreciate the opportunity to review your order and assist you further. Please contact us at support@zulily.com or +1-844-866-5659 with your order details, and our team will look into this promptly and provide further assistance.
Thank you for bringing this to our attention.
Best Regards,
Team zulily
This company is horrible
This company is horrible, DO NOT BUY DLFROM ZULILY!! I ordered a pair of Birkenstocks that cost over $100. I received them and they had a very sharp piece of leather inside the shoe that was not sewn correctly, highly defective and unable to wear the shoes. I followed the companies instructions online on how to return items, and they never sent me a shipping label even after multiple attempts of contacting them. I then tried to resolve it through my credit card company, but Zulily claimed that I never returned the shoes. They do not want you to return items because they do not want to return money. So now I have a pair of Birkenstocks that are completely useless. I will never buy from this company again.
11 februari 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Gina,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been, especially after receiving a defective item and facing challenges with the return process.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. We would appreciate the opportunity to review this matter further and assist in resolving your concerns.
Please contact us at support@zulily.com or +1-844-866-5659, and our team will look into this promptly and provide further assistance.
Thank you for bringing this to our attention.
Best Regards,
Team zulily
I ordered 2 dresses on May 9
I ordered 2 dresses on May 9. I received no delivery correspondence. I received 1 dress without any explanation. I have emailed them twice and called them on the phone number listed on their “site”and NO ONE answers the phone. I still have not received the additional dress I ordered and PAID FOR!!!!
Time to address an attorney!!!
9 mei 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Raimonda,
We’re very sorry to hear about your experience and understand how upsetting it must be to receive only part of your order without clear communication or updates regarding the remaining item.
We sincerely apologize for the frustration caused by the delay and the difficulty reaching our support team. This is not the experience we want for our customers, and we would appreciate the opportunity to review your order and assist further.
Please contact us at support@zulily.com or +1-844-866-5659, and our team will look into this promptly and provide further assistance.
Thank you for bringing this to our attention.
Best Regards,
Team zulily
Just ordered a smart ring
Just ordered a smart ring. 5 minutes later I called to change the size. No answer. Wrote them an email. Got what appeared to be an AI response. They won't/can't change size once ordered. Like its written in stone. All 5-10 minutes before. I threatened to MAYBE let my credit card company cancel but it's already paid for. Then they tell me to exchange it AFTER it arrives here (probably drop-shipped from China) and wait again. I'm done buying online from these people. This just irked me. Even Temu has always treated me fairly. Amazon as well. This ring on Temu's site would have cost me 75% less to add insult to misery.
ADDENDUM: Zulily made good on the problem immediately early Monday morning. Money was cheerfully refunded without hassle. This means, yes, I'd buy from them again, but I'd check and recheck the entire order, over,, and over again, before pressing the order button. I just fail to realize why all the apparent negative AI responses to a simple request over the weekend. Anyway, they made it right. I'm upping my 1* to 4****.
16 mei 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Bart,
Thank you for updating your review and for giving us the opportunity to make things right. We sincerely appreciate your patience while we worked to resolve the issue with your order.
We understand how frustrating it can be when an order needs immediate changes, and we’re sorry for the initial experience and confusion you faced over the weekend. We’re glad our team was able to quickly assist and process the refund to your satisfaction.
Your feedback is truly valuable and helps us continue improving both our support experience and communication. We also appreciate your willingness to give us another chance in the future.
Thank you again for your honest feedback and updated rating!
Best Regards,
Team zulily :)
Ordered Birkenstocks from them
Ordered Birkenstocks from them. They took my money and sent me one email saying my order was packed and ready to ship, with a tracking number. The tracking number said that the package was waiting to be accepted by UPS. The package never moved for 3 weeks. I reached out the told me they would escalate my order, still nothing. So after almost a month I told them to cancel my order. They said no problem we will refund you your money. They originally put the refund in, but as it was pending from my bank they took the money back!! They were trying to scam me! They knew I would initially check the bank to see if the refund was pending, which the day they said the refunded me, it was pending. Before the refund could clear they took the money back! After speaking with my bank, the bank said the refund to my account had not processed yet so they cancelled the refund and kept my money! Upon contacting them they are trying to say a refund was issued! My damn bank said no there is no refund or anything even pending anymore from them.
Stay far away from this JOKE of a company!
They will legit steal your money.
***WOULD GIVE ZERO STARS IF I COULD!!***
14 mei 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Tara,
Thank you for sharing your experience, and we’re truly sorry to hear about the frustration and concern this situation has caused.
We completely understand how upsetting it must have been to experience delays with your order and then feel uncertain regarding the refund status. Please know that this is not the experience we want for our customers, and we sincerely apologize for the inconvenience and disappointment caused throughout the process.
Our team will be reaching out to you directly using the contact information associated with your order so we can review the shipment and refund details more closely. We would like the opportunity to better understand the situation and find the best possible way to help resolve this for you.
We appreciate you bringing this matter to our attention and hope to assist you further soon.
Best Regards,
Team zulily
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