Zulily Reviews 

Order was delivered to the wrong address in a different state. Not sure how the wrong address ended up on my package as my order had the correct address but the carrier had my package labeled incorrectly. Phone call was useless but my e-mail was answered within hours by Vineet from customer support. He was very responsive and after a few back and forths my issue was resolved to my complete satisfaction.

If I could give them zero stars I would. I placed an order 2 weeks ago. Was supposed to ship in 3-7 business days. Still.no word. And the customer service is non existent.

I had an item that was to be returned but was sent out anyway after I was told that it would Cancel that order. I had a chance to speak to Rahul & he took care of everything for me in Grand Fashion. He was quick, polite & friendly

I have made consistent Zulily purchases often receiving fine quality clothes. In recent months I have been very frustrated that photographs have been required for returns when never in my life has anyone ever asked this of me. Mohammed, Manager of Customer Care just handled a return issue for me. He could not have made it more easy or been more courteous or polite. I will therefore probably give the company another chance.

Great prices, great service and a great variety of products.

I ordered a pair of shoes & even though the money came out of my account that day, my order never was shipped. When I contacted customer service they kept telling me that the order was being processed. I ended up canceling the order waiting over 30 days.

I didn't know that shipping may take longer with Zulily than other places...this was the first time I used them. However, when the item came, it was exactly what I ordered and worth the wait. Samir U. was very helpful when I contacted them.

I accidentally ordered an incorrect size in sandals. Once I recognized the mistake, I emailed Customer Service and they stopped the order from being shipped and sent a very nice email letting me know it had been taken care of. I then sent an email back thanking them for the timely response and action. The Customer Support Manager was exceptionally polite and great to work with!

I have purchased many items from Zulilly through the years and I have always been happy with customer support.

Everyone was very helpful and a pleasure to deal with, thank you so much!

Placed order 1 week ago. Website advised " order being prepared" all week. Tried to reach their customer service and all day received a recording saying the office was closed and leave a message. I did and then I received a refund but for less than what they deducted from my account 1 week ago. STAY AWAY!

I had bought things from them before and everything was fine, but this time I ordered a sports jumpsuit that not only arrived in the wrong size, but the material was of terrible—truly terrible—quality; it wasn't even a decent imitation. And not only that: when I told them I didn't want it because it wasn't what I had ordered, they made me pay—listen closely—pay for the return shipping. I will never buy anything from them again in my life.

This company Zulily owes me $133,487.05 AUD yet won't pay, they sent a remittance to me and next day said something went wrong, then all the excuses started coming and then pay $10,000 and they'd send cash which I didn't want why should I pay $10,000 to get my money into my nominated bank account just like they guaranteed me, now they don't answer my emails or messages to customer service lady and its been 7 weeks and still waiting, don't buy anything from this company their only concern is about themselves and they'll rip you off I'm really disgusted with this company Zulily and customer service lady and how they have handled this

I wish I read Trust Pilot before I used Zulily. I ordered a dress three weeks ago, it just arrived today. It is the most horrible material and the fact that it doesn't fit makes no difference. No one would wear this horrible dress for any reason. The material is cheap and ugly, nothing like the picture or written description. I tried to return it, but the auto bot, just keeps asking if I want a different size and will not go any further. Do No Shop Zulily.

I should have read reviews before ordering anything from Zulily. I would not wear the blouse I received to take the trash out. It was totally misrepresented in description and picture. Cheaply made. And because of the reviews I have read regarding customer service I am not going to even bother to try and return it. Save myself the stress. I will “donate” it and be done with it and Zulily. They are nothing like the original Zulily. Shame on you.

Zero stars is what I really need. Problems with shipping? They don't care! Customer service is non-existent. Will NEVER order from them again! I have to resort to charging back on the credit card.

Although I have ordered over many years, I have never had to return anything. The one item I had requested was an issue from the git-go. I was never told it was weeks before it would ship. In the mist of this, I had my mail forwarded. I contacted Zulily to address this, they wouldn't/couldn't help me. Eventually the package did show up after many unanswered calls to Zulily. When the item arrived yesterday, it was nothing like advertised (which is unusual for them) and worse, it was WAY, WAY too huge. I ordered a small, which was the smallest size. Normally their sizes are on point, but this item was not. After numerous emails and phone messages left, I was finally called back today. The customer service rep, Rahul G, could not have been nicer or more helpful. He restored my faith in Zulily. I just hope that his promise to fix the issue is really taken care of. Until then, my rating of one star, stands.

I think it’s a scam and is just a matter of time to steal customers funds and close doors.I placed my order in May 16-th and hasn’t been able to reach them at all.
I called many times no one answers ,left VM never got a call back.
On Reddit people state that is a drop shipping company but WHY I was not notified that I will have to wait a month for my order to be fulfilled?
When I cancelled my order they charge me $7 return shipping for an item that hasn’t shipped based on their web site status .

Just don’t!! Listen to all the stories and spare yourself the pain and waiting for items that may never arrive.

UPDATE: the company responds to try to protect their reputation, but I ordered a few things two weeks ago and they still haven’t shipped. When I asked my order be cancelled they said it wasn’t possible but I could return the items. THEY HAVEN'T SHIPPED!! I don’t have items purchased on time to gift. And I’m convinced they will never ship and I’ll need to turn to Visa to get my money back.

Ironically, one of the small items was sold by a third party in China. It doesn’t even show up on my Zulily order history but that’s the one item that appears set to arrive - from 12,000 miles away! - any day now. If it’s not as advertised I expect to hear that it’s too bad for me and I can ship it back to China for a return.

Talk is cheap, so again - JUST DON’T!!!

The zulily customer support team were excellent from start to finish. They responded promptly, courteously and professionally. They kept me informed every step of the way. They stood behind the product they sold and accepted a return in a timely and professional manner. Thank you!

Placed an order on May 30th, 2026, as of June 4th, I have yet to receive any tracking information about my purchase. Called customer service, and waited 11 minutes for a representative. A representative never picked up, so I left a message.
I should've read the reviews before making a purchase, guess if I submitted for a refund it probably take 2 weeks.... Lesson learned. Zulily is trash. Common sense if a company wants to remain in business make improvements ASAP! Show a customer that you value them. Zulily needs a better system.
1. You need live chat ( for customers to communicate with representatives) Not everyone likes talking on the phone.
2. Give tracking information.
3. For those that call, waiting 11 minutes is to long.
4. There should be a drop down window or menu for quicker service.
Highly disappointed on Zulily. Seriously doubt I will order with them again.