Great selection and fair pricing. A quality product mix that meets my everyday needs. Still waiting for one item, but that's not a knock on Zulily. Certain items just take longer to arrive. Need size... Toon meer
Bedrijf heeft geantwoord
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It took 3 and 1/2 weeks to get wrong item. What was sent was not even close to item ordered. Original item ordered not in stock so refund is only way out. This bait and switch ties up my money for... Toon meer
Bedrijf heeft geantwoord
My item is defective. I have tried to request refund/exchange but it has been saying that the return portal is currently disabled and this has been for multiple days now. It says to contact support@zu... Toon meer
Bedrijf heeft geantwoord
My order was lost/stolen and Mohammed Z. , Customer Service Manager was courteous, prompt and efficient. It was my first time using Zulily and might have left a very bad taste but customer service wa... Toon meer
Bedrijf heeft geantwoord
2,6
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Antwoord van Zulily
Hi Teju,
Thank you so much! 😍 We're thrilled you love it and truly appreciate you taking the time to share your feedback. We look forward to seeing you again soon!
See you soon,
Team Zulily
This has been THE WORST experience
This has been THE WORST experience! I’ve gotten rooked for sure! I ordered a pair of discounted Birkenstock sandals, which I have done thru Zulily in the past. However, I was sent the wrong pair. I contacted them via email and received a quick response. In fact, it was a very pleasant reply with an apology and a free return label, via FedEx, stating as soon as my return shipment was scanned they would send out the correct pair. I sent them back July 1 and it’s now July 17 with NO RESPONSE WHATSOEVER, no email shipping confirmation…NOTHING! And, FedEx sent me confirmation it was received two days later by Zulily. I’ve been trying all week to contact them, via email, online chat, and by phone…NO RESPONSE! And, I sat on hold on their customer service phone line for over 34 minutes with no response (I took a screenshot). I don’t even care about the shoes anymore, I’d just like a simple refund! I fear they are going out of business AGAIN! DO NOT BUY FROM THIS COMPANY!!! Very disappointed as they were so reliable in the past. Badly done Zulily!
UPDATE: Not an hour after this post, Zulily refunded my purchase, along with an apology. Though I appreciate the follow up, it’s a shame I had to formally complain thru this outlet to get anywhere. I’m sadly disappointed because the site used to be so reliable. Zulily, PLEASE work on your customer service and you will be back in my good graces!
30 juni 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Christina,
Thank you for updating your review and for giving us the opportunity to address this personally. We're glad we were able to issue your refund and sincerely apologize for the delay and frustration you experienced before reaching us.
We completely understand your disappointment, especially as a longtime Zulily customer, and we truly appreciate your honest feedback about our customer service. Your comments are being taken seriously as we work to improve the experience for our customers.
If you ever need assistance again, please don't hesitate to reach our Support Center at support@zulily.com or +1 844-866-5659. We hope to have the opportunity to provide you with the reliable experience you remember from Zulily.
Best Regards,
Team Zulily
Bait and Switch
I ordered the Smeg Cream Two slice toaster. I got a Smeg box with Smeg documentation but inside was a Silver Revolution Bagel toaster and it appeared to be used. I submitted a refund quest and instead of letting me generate a packing slip, they put it under review. Then i spend some time on hold with their customer support but no one picked up. I still have no resolution. I will not order from Zulily again.
17 juli 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Margaret,
Thank you for sharing your experience. We're truly sorry you received a different and seemingly used toaster than the Smeg product you ordered, and that you then had difficulty getting your refund request resolved and reaching our support team.
We understand how frustrating this must have been. We'd like the opportunity to review your case and work toward a resolution. Please contact support@zulily.com or +1 844-866-5659 with your order details so our Support Center can look into this for you.
We appreciate your feedback and hope to have the opportunity to restore your confidence in Zulily.
Best Regards,
Team Zulily
There was a problem due to the couriers…
There was a problem due to the couriers mistake. After a few emails back and forth, this mistake was corrected. I have to give props to Rahul G who handled things professionally and with warmth. A wonderful customer service experience. Mistakes happen but not every one is handled in this way. I will remain a customer!
15 juli 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Nancy,
Thank you for your thoughtful feedback! We're glad Rahul was able to assist and that the courier issue was resolved smoothly. We truly appreciate your patience and kind words about our customer service. We're delighted to have you remain part of the Zulily community and look forward to serving you again!
Best Regards,
Team Zulily :)
Absolutely love my shoes
Absolutely love my shoes! The shipping estimation needs to be more transparent, but customer service was quick and extremely helpful. I will shop again for sure!
15 juli 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Erin,
Thank you so much for your wonderful feedback! We're thrilled to hear you love your shoes and that our customer service team was quick and helpful. We also appreciate your feedback on shipping estimates and will keep it in mind as we work to improve the shopping experience. We're delighted to hear you'll be shopping with us again!
Best Regards,
Team Zulily :)
After ordering a pair of shoes
After ordering a pair of shoes, I realized that Zuilly had an old address for the delivery. I tried to contact them immediately, but the phone number they suggested using just rang off the hook. I was able to email Zuilly and received a response. Long story short, Zuilly was able to remedy the issue and I appreciate their support.
3 juli 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Nancy,
Thank you for taking the time to share your experience! We're so glad you reached out and that our team was able to update your delivery details and get everything back on track.
To our amazing Zulily Zippers customers like you are what make our community so special. We truly appreciate your patience, your trust, and your kind words about our support team.
We hope you love your new shoes, and we look forward to serving you again soon. Thank you for being part of the Zulily family!
Best Regards,
Team Zulily😊
Shady Shades
I ordered a pair of Ray-Ban Predator 2 sunglasses from Zulily and suspect that they are not authentic Ray-Bans. The frames look legitimate but the lenses don't have their signature Ray-Ban decal in the right lens. Also, the lenses are not very clear. No matter how much I clean them, they seem kind of foggy. I've had Ray-Bans in the past and they are crystal clear. When I asked for a refund, it was denied even though it didn't follow any of their non-refundable criteria. Buyer beware - you get what you pay for.
23 februari 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Rodney,
Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your sunglasses and the outcome of your refund request. We understand your concerns regarding the product's quality and authenticity, and we take feedback like yours very seriously.
We'd appreciate the opportunity to review your experience further. Please contact our Zulily Support Center at support@zulily.com or +1 (844) 866-5659 with your order details and photos of the item so our team can investigate your concerns and determine the best way to assist you.
Thank you for bringing this to our attention. Your feedback helps us continue improving the experience we provide to our customers.
Best Regards,
Team Zulily
And you thought Temu was a scam!!!!!
I had a horrible experience on May 29th. The shipping status was stuck on "in transit" for nearly three weeks. Customer support eventually sent me a tracking number, but it showed my package went on a scenic tour all around the US, everywhere except the actual destination! A couple of days later, the tracking link stopped working entirely and just threw errors.The phone number they provide is a joke, as nobody ever picks up. To their credit, email support was at least prompt, but they claimed the tracking was working again. When I opened it, it showed a completely different route from the first one; a massive red flag. Finally, after more than 40 days of this saga, they confidently claimed the item had been "delivered." Talk about a plot twist! It was a blatant lie, considering I have both USPS Informed Delivery and a smart monitor to watch for packages. Once I called them out on their creative fiction, they changed their tune and told me I had to fill out an affidavit and provide them with a state-issued ID for a refund. I was definitely not risking identity theft over a $25 item! I called my credit card company instead, and they issued a refund within a minute without hesitating. Never again with Zulily. Save your time, your money, and your sanity.
8 juli 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi,
Thank you for sharing your experience. We're very sorry to hear about the delays, inconsistent tracking updates, and the frustration caused by your order. We understand how disappointing it is to wait so long only to receive conflicting information and an outcome that did not meet your expectations.
We also regret that our claims process left you feeling uncomfortable. While certain documentation may be requested to investigate delivery disputes, we understand your concerns and apologize that your experience fell short.
If you'd be willing to give us another opportunity to assist, please contact our Zulily Support Center at support@zulily.com or +1 (844) 866-5659 with your order details. We'd be happy to review your case and address any remaining concerns.
Thank you for your feedback. It helps us identify opportunities to improve our shipping, communication, and overall customer experience.
Best Regards,
Team Zulily
The absolute WORST
The absolute WORST! They don't help you; they don't answer the phone. They sent me the wrong item and then hassled me for 3 days to reopen a huge package after they told me to package it. I sent over 22 emails and made 4 phone calls and they never picked up! They are ridiculous..........STAY FAR AWAY. They used to be a good company, but NOT ANY MORE!
1 juli 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Rebecca,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. Receiving the wrong item, followed by the difficulty you encountered trying to resolve the issue, is understandably frustrating and not the experience we want for our customers.
We also apologize for the challenges you faced reaching our support team. We'd appreciate the opportunity to make this right. Please contact our Zulily Support Center at support@zulily.com or +1 (844) 866-5659 with your order details so we can review your case and work toward a resolution.
Your feedback is invaluable and helps us improve both our products and customer service. Thank you for bringing this to our attention.
Best Regards,
Team Zulily
I ordered an item a week ago......
I ordered an item a week ago that I need in the next two weeks. They received my order and it still says shipping is 'pending' with no way to cancel the order. I have attempted to call every number I could find for them and it does not connect. I see the company is responding here, so maybe this will help. WHERE IS MY ORDER?
****UPDATE***
I was finally able to get a hold of someone at this company via text and they cancelled my order. They proceeded to ask me to take down this review and I refused. I would still warn anyone to not use this company. Horrible customer service experience.
4 juli 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Sean,
We're truly sorry to hear about your experience and understand how frustrating it is when you're unable to get an update on an order, especially when you need it within a specific timeframe.
We'd like to look into this for you as quickly as possible. Since we're unable to locate your order based on your review, please reply with your order number or contact us directly through our customer support channel so we can investigate the shipping status and provide you with an update.
We sincerely apologize for the difficulty you experienced trying to reach us and appreciate you bringing this to our attention. We'll do our best to resolve this as quickly as possible.
Thank you for your patience, and we look forward to assisting you.
Best Regards,
Team zulily
Best Customer Support
I had ordered something from Zulily and once I received it, it was not as as pictured. Vineet from Zulily helped me a lot with the return and refund of the items. He would promptly answer all my emails which reassured me that I was being taken care of. I used to be a regular customer of Zulily before. But the customer service that I got now has made me a fan once again.
29 juni 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Hemangini,
Thank you so much for taking the time to share your wonderful feedback!
We're delighted to hear that Vineet was able to assist you with your return and refund and that his prompt communication helped make the process smooth and reassuring. We'll be sure to share your kind words with him they'll mean a great deal.
It's especially rewarding to know that we've earned back your confidence as a customer. We truly appreciate your support and look forward to providing you with the same level of service on your future orders.
Thank you again for choosing Zulily!
Best Regards,
Team Zulily😊
Customer Service Process Terrible
I saw the Zulily response asking me to contact them. I had already contacted Zulily before I wrote this review, they should have made it right back then. They have not made it right after all this time. The ball has been in your court sense my first attempt to contact you as outlined below in my original review.
July 26 Update: I finally just received my 2nd shipment. The items are certainly not as pictured and are in my opinion made more like a Halloween costume found in a drug store in terms of quality and fabrication. The colors of the fabrics are not at all the same. Shade of color and hue matter! The fit of the clothes are not as pictured. So all in all- I paid $139 for a costume quality shirt, over shirt and pants. Plus 2 shipping payments! I am in fact deleting my Zulily app and account.
Your delay in shipment preparation for carrier pickup is too long.
Shipping time is too long.
Your system accepted my new PO Box address, and then it was not delivered. Your system should notify me and provide an option to change the delivery option. But instead, it forces me to make a 2nd purchase (if I want my purchase) and then I have to pay for shipping a 2nd time. You should at the very least REFUND my 2nd shipping fee and expedite shipping as a curtesy.
Amazon, for example, alerts if me if a PO Box is not acceptable and Halara's system will not even accept a PO Box address, so when making a purchase I can enter an acceptable address. Please update your purchasing system.
Your chat option is useless; there is no way I could contact a human being, after trying several times. the chat is like an auto FAQ. Auto FAQs are not sufficient for all issues.
Your phone number: I waited on the phone with no answer from a human. 2 calls, almost 2 hours waiting - no answer, no help, no human.
Your email: I emailed and the response was too slow and provided no offer of a solution.
I wanted what I ordered, so I reordered, but at the very least they should expedite my shipping and refund the 2nd shipping fee.
I am thinking this will be my last time spending my hard-earned money and time here, unless best practices for customer service are upgraded to an acceptable level.
9 juni 2026
Antwoord van Zulily
Hi,
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to encounter shipping delays, address issues, and difficulty reaching our support team.
We appreciate your comments regarding P.O. Box validation, shipping timelines, and our support channels. Feedback like yours is valuable and helps us identify areas where we can improve the customer experience.
We'd like the opportunity to review your order and address your concerns. Please contact our Customer Support team at support@zulily.com or +1 (844) 866-5659, or reply to the email associated with your order so we can investigate your case and work toward an appropriate resolution.
We sincerely appreciate your feedback and hope to have the opportunity to restore your confidence in Zulily.
Best Regards,
Team zulily
FRAUDULENT
Do not buy from this company they are fraudulent. The item I bought was nothing like the picture and I want my money back
10 juni 2026
Antwoord van Zulily
Hi Barnett,
We're sorry to hear that your purchase did not meet your expectations. This is certainly not the experience we want our customers to have.
We'd like the opportunity to review your order and work toward a resolution. Please contact our Customer Support team by emailing support@zulily.com or calling +1 (844) 866-5659. You can also reply to the email associated with your order, and we'll be happy to assist you.
We appreciate your feedback and hope to have the chance to make things right.
Best Regards,
Team Zulily
Totally satisfied at this time
The order was extremely slow in getting to me and I was sorely disappointed in the quality of the dress I ordered and will not be ordering again.
I must say after having been contacted by Zulily, they offered to have the dress returned to them and gladly refunded my purchase price. I am totally satisfied with their response.
9 juni 2026
Antwoord van Zulily
Hi Elaine,
Thank you for taking the time to share your feedback. We're sorry to hear that your order took longer than expected to arrive and that the quality of the dress did not meet your expectations.
We understand how disappointing this must have been. We'd appreciate the opportunity to review your order and see how we can help. Please contact our Customer Support team at support@zulily.com or +1 (844) 866-5659, or simply reply to the email associated with your order.
Thank you for bringing this to our attention. We look forward to assisting you.
Best Regards,
Team Zulily
This Website is a total scam
This Website is a total scam. There is no way to return faulty merchandise, and they most certainly don't ever refund you money. The cheesy photos they post look NOTHING like the junk they send you.
25 juni 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Carol,
We're very sorry to hear about your experience and understand your frustration.
Customer satisfaction is important to us, and we'd like the opportunity to investigate your concerns regarding the product and the return process. Please contact our Customer Support team at support@zulily.com or +1 (844) 866-5659 with your order details so we can review your case and assist you accordingly.
We appreciate your feedback and hope to have the opportunity to address your concerns.
Best Regards,
Team Zulily
Antwoord van Zulily
Hi Priscy,
Thank you for sharing your feedback. We're sorry to hear that the dresses did not meet your expectations in terms of quality.
We value your feedback and would like the opportunity to review your order and assist you. Please contact our Customer Support team at support@zulily.com or +1 (844) 866-5659, or reply to the email associated with your order so we can look into this further.
We appreciate you giving us the opportunity to help.
Best Regards,
Team Zulily
This is the sorriest dress I have ever…
This is the sorriest dress I have ever purchased.
After discussing my problems with this purchase, Vaneet was most helpful in making this right and refunding my money.
8 juni 2026
Antwoord van Zulily
Hi Bonnie,
We're sorry to hear that the dress you received did not meet your expectations. We understand how disappointing it is when a product doesn't match the quality you anticipated.
We'd like the opportunity to review your order and see how we can help. Please contact our Customer Support team at support@zulily.com or +1 (844) 866-5659, or reply to the email associated with your order, and we'll be happy to assist you.
Thank you for sharing your feedback with us.
Best Regards,
Team Zulily
This order took almost a month to…
This order took almost a month to arrive and was a total disappointment. The blouse was barely a copy of the picture on the website. The fabric was a disappointment and is see through. After receiving this item I deleted the app.
30 juni 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Deborah,
Thank you for taking the time to share your experience. We're sorry to hear that your order took longer than expected to arrive and that the blouse did not meet your expectations.
We understand your disappointment and would appreciate the opportunity to review your order and address your concerns. Please contact our Customer Support team at support@zulily.com or +1 (844) 866-5659 with your order details, and we'll be happy to assist you.
Thank you for your feedback. It helps us continue improving our products and services.
Best Regards,
Team Zulily
Zulily has changed though out the yrs…
Zulily has changed though out the yrs but it’s hit and miss for me, if I see something I like I order it! Great products and good prices!!
28 juni 2026
Great customer service
I had a slight issue with a product I had ordered (the wrong style had arrived), but Vineet was prompt and courteous in correcting the order. I was surprised at how quickly I heard back from him and his team. Thank you!
23 juni 2026
Review zonder uitnodiging
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