Great selection and fair pricing. A quality product mix that meets my everyday needs. Still waiting for one item, but that's not a knock on Zulily. Certain items just take longer to arrive. Need size... Toon meer
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It took 3 and 1/2 weeks to get wrong item. What was sent was not even close to item ordered. Original item ordered not in stock so refund is only way out. This bait and switch ties up my money for... Toon meer
Bedrijf heeft geantwoord
My item is defective. I have tried to request refund/exchange but it has been saying that the return portal is currently disabled and this has been for multiple days now. It says to contact support@zu... Toon meer
Bedrijf heeft geantwoord
My order was lost/stolen and Mohammed Z. , Customer Service Manager was courteous, prompt and efficient. It was my first time using Zulily and might have left a very bad taste but customer service wa... Toon meer
2,6
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3K reviews
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Fantastic customer Support and exllent…
Fantastic customer Support and exllent products overall good experience.
19 juni 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Anmol,
Thank you so much for the wonderful feedback! We're thrilled to hear you had a great experience with our customer support and products. We truly appreciate your support and look forward to serving you again!
See you soon,
Team Zulily
A fantastic experience…
I had a fantastic first experience with this company! Prompt shipping, items as described, and very high quality customer service. Five star!
19 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Rebecca,
Thank you so much for the wonderful feedback! We're thrilled your first Zulily experience included prompt shipping, quality products, and excellent customer service. We truly appreciate your support and look forward to serving you again!
See you soon,
Team Zulily
This is not the Zulily it was before bankruptcy
Update: Zulily finally wrote me and provided a refund after I placed this review. They mentioned the review in the email they sent me and asked me to update it. This is the update, My Review and opinion of their services remains the same. I do thank them for finally getting back with me and supplying a refund.
Original review: Placed my first order since Zulily came back on line. Order shipped out but was delivered in New Jersey. My address is clearly Texas. No one will contact me even though I have tried contacting them by phone and Mail. This site is a scam.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Erin,
Thank you for sharing your experience, Erin. We're truly sorry that your order was delivered to the wrong state and, more importantly, that your attempts to reach us by phone and email did not receive the response you deserved.
We'd like the opportunity to review your order and make this right. Please contact support@zulily.com or +1 844-866-5659 with your order details so our Support Center can investigate and assist you.
We value your feedback and hope to restore your confidence in the new Zulily.
See you soon,
Team Zulily
The speed of the response to my…questions about an order.
The speed of the response to my questions was outstanding! Samir U got back to me and immediately resolved the issue! He was courteous and professional.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi,
Thank you for your kind feedback! We're delighted to hear that Samir U responded quickly and resolved your issue with professionalism and care. We truly appreciate you taking the time to share your experience and your trust in Zulily.
See you soon,
Team Zulily
Samir helped me navigate a loss in…
Samir helped me navigate a loss in account credit and restore my belief that the new Zulily is a better version than the legacy company.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Holly,
Thank you for sharing your experience! We're so glad Samir was able to help resolve your account credit issue and restore your confidence in the new Zulily. We truly appreciate your feedback and your continued trust in us.
See you soon,
Team Zulily
I don't know why there are all the low…
I don't know why there are all the low ratings as my experience has all been good. I shopped the original Zulily and there was a wait time then for shipments as most come directly from overseas, as stated. The new Zulily also offers good prices due to "no warehouse" stock and I never order expecting anything else. I live in Wyoming and it's rare to get anything quickly anyways ;-D I just had a quick response from the Customer Care Team for an order and a refund. I couldn't ask for better service. Thank you, Zulily.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Phil,
Thank you so much for sharing your experience and for your continued support of Zulily! We're delighted to hear that you've enjoyed both the original and new Zulily, and that our Customer Care Team was able to assist you quickly with your order and refund.
We truly appreciate your kind words and are grateful to have you as part of the Zulily community. We look forward to serving you again!
See you soon,
Team Zulily
Very slow shipping; difficult to contact.
Update: Shortly after posting this review, I received a shipping notification, and my package arrived six days later. The item was in new condition as advertised.
——————————————————————
I purchased a pair of shoes a week ago, and have not received an update regarding shipping. When I call customer service, there’s no greeting to indicate I’ve reached Zulily, just a prompt by a robot telling me the call may be recorded, a long wait, and a disconnection on their end. A call back prompts me to leave a message.
This company has over $150 of my money, does not answer calls, and can’t update shipping after a week. My experience in 2020 was very good, but it seems this is a different company now based on what I’m reading from others. I wish I’d read recent reviews before I ordered from them. I won’t be making the same mistake again.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Elizabeth,
Thank you for sharing your experience. We're sorry you haven't received a shipping update and, especially, that your attempts to reach our Support Center resulted in long waits and disconnected calls. We understand your frustration, particularly after having a positive experience with Zulily in the past.
We'd appreciate the opportunity to review your order and provide an update. Please contact support@zulily.com or +1 844-866-5659 with your order details so our team can assist.
We value your feedback and hope to have the opportunity to restore your confidence in Zulily.
See you soon,
Team Zulily
Ordered a pair of sneakers over two…
Ordered a pair of sneakers over two months ago. The order is still being "fulfilled" so I cannot return the item. The help email for Zulily is nonfunctional. The parent company, Lyons Group, well actually Beyond Inc., responded that they can't directly refund payments. I accidentally added the no hassle returns into my cart, which looks like it can't be refunded either, even if I was able to return a product. What a scam this site is. They've taken no responsibility for the unfulfilled order and there is no way to get a refund. Do not buy from Zulily. Too much of a risk.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi,
Thank you for sharing your experience. We're sorry your order has remained unfulfilled for so long and that you were unable to initiate a return or reach our Support Center. We understand how frustrating and concerning this must have been.
We'd appreciate the opportunity to review your order and work toward a resolution. Please contact support@zulily.com or +1 844-866-5659 with your order details so our team can assist you.
We value your feedback and hope to have the opportunity to restore your confidence in Zulily.
See you soon,
Team Zulily
Zulily is not what it used to be
I used to LOVE the original Zulily!!! The deals were outstanding and I bought a LOT from them.
This new Zulily is NOT the same at all! Their prices are ridiculous. The items are “marked down” but it was from an enormous price in the first place and the sale price is still more than you can buy it at the stores! I am sad because when I found out they had reopened, I was ecstatic but was really disappointed really quick. Hopefully they will do better soon
8 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi DaLeeta,
Thank you for sharing your honest feedback and for being a longtime Zulily customer. We understand how disappointing it must have been to return to a brand you once loved and feel that the pricing and overall experience have changed.
Your feedback on pricing and value is important to us, and we'd like the opportunity to better understand your concerns. Please reach out to support@zulily.com or call +1 844-866-5659. We truly appreciate your past support and hope to earn back your confidence in Zulily.
Best Regards,
Team Zulily
Yes, you can return. Wait, no you cant.
Bought a necklace which broke after 2 wears. I sent in pics and requested ability for exchange or return and was pleasantly surprised to get a very quick reply saying that my item was still eligible for return and to use a return link. The link did not work. I sent 4 different emails over a week, with zero reply. I finally received and email back from Rahul G stating "...the system is preventing the return because the order is now outside of our eligible return window... I am so sorry for the disappointment this causes, especially after you were led to believe it could be facilitated through the site."
I responded a fifth time saying that they should honor their initial email allowing the return... and of course no response from Rahul G. NOT shocked to see Zulily with a 2 star rating. In my opinion, 2 stars is generous. Super short sighted to refuse a $47 dollar return at the expense of losing the customer for life, while also validating your pathetic Trust Pilot score.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi RB,
Thank you for sharing your experience. We're sorry that your necklace broke after only two wears and that, after initially being told a return was available, you were unable to complete the return and then had difficulty getting a response. We understand how frustrating and disappointing this inconsistency must have been.
We'd like the opportunity to review your case and see how we can assist. Please contact support@zulily.com or +1 844-866-5659 with your order details so our Support Center can look into this for you. We appreciate your feedback and hope to have the opportunity to make this right.
Best Regards,
Team Zulily
I received an order with a missing part
I received an order with a missing part. The customer service was outstanding and exceeded my expectations.
6 augustus 2026
Review zonder uitnodiging
I found a good deal on some boots and…
I found a good deal on some boots and then also found a discount code for 15% off. Entered it in and it was accepted, decreased the sale price by 15%. As soon as I hit the confirm payment option, it added it back on and processed the payment. I let the customer service team know and they said there was nothing they could do. This seems super deceptive. Never again.
Edit: they said it was an automated response email. Provided the refund. Still a little odd, but appreciated the follow up with an explanation.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi,
Thank you for sharing your experience and for updating your review. We're sorry for the confusion with the discount code and understand why seeing the discount applied and then removed at checkout was frustrating.
We're glad our team was able to follow up, provide the refund, and clarify the situation. We appreciate your patience and your acknowledgment of the resolution. Your feedback is valuable as we continue working to make our promotions and checkout experience clearer.
See you soon,
Team Zulily
My order was delivered to a wrong…
My order was delivered to a wrong address even in a different state. I never got my order.
I received a refund.
11 juli 2026
Antwoord van Zulily
Hi Irina,
Thank you for sharing your experience. We're sorry your order was delivered to the wrong address and that you never received it. We're glad we were able to process your refund, but we understand the frustration this situation caused.
We have your case details and would appreciate the opportunity to assist further if needed. Please contact our Support Center at support@zulily.com or +1 844-866-5659. We value your feedback and hope to provide you with a better experience in the future.
Best Regards,
Team Zulily
COMMUNICATION
11 juli 2026
Antwoord van Zulily
Hi Jay,
Thank you for your feedback! We’re glad to hear you had a positive experience with our communication and appreciate you taking the time to share it.
See you soon,
Team Zulily
Don’t expect on-time delivery
When I ordered on July 9, shipping information said 3-7 days. It is now August 1 and I don’t even have an estimated date of arrival. My purchase was for a bridal shower and I am without a gift to take to the event.
1 augustus 2026
Antwoord van Zulily
Hi,
Thank you for sharing your experience. We're sorry your order has taken much longer than the 3–7 days stated at checkout, especially with your bridal shower approaching. We understand how disappointing it is to be left without your gift and without a clear delivery estimate.
We'd like the opportunity to review your order and assist. Please contact support@zulily.com or +1 844-866-5659 with your order details so our Support Center can look into this for you. We appreciate your patience and hope to make this right.
Best Regards,
Team Zulily
Titanium cutting board
I ordered a titanium cutting board from Zulily through Brad's Deals and had it a week later. It was a good price, I recently found I needed a new small cutting board and I had just read about titanium ones, so everything came together perfectly. Zulily kept me informed of them receiving the order, filling it, shipping and delivery. It was an excellent experience.
11 juli 2026
Antwoord van Zulily
Hi Joe,
Thank you for the wonderful feedback! We're delighted to hear you found the perfect cutting board at a great price and that your order arrived quickly with helpful updates along the way. We truly appreciate your support and are so glad you had an excellent experience with Zulily!
Best Regards,
Team Zulily
Shipping took way too long
11 juli 2026
Antwoord van Zulily
Hi,
Thank you for your feedback. We're sorry your order took longer than expected to arrive. We understand how frustrating delays can be and appreciate your patience.
If you'd like us to review your order, please contact support@zulily.com or +1 844-866-5659 with your order details. We're happy to look into this and help.
Best Regards,
Team Zulily
I purchased a pair of sandals
I purchased a pair of sandals, the box arrived empty with an entire side of shoebox missing. They use UPS select. My local usps carrier admitted the box arrived empty. UPS was nasty on the phone and said contact Zulily I have been thru 3 separate numbers for customer service and they tried to sell me life alert or something similar whether I said I was over or under 50. I can't believe how low they have fallen. Please don't fall for their fake prices, they are a scam that you have absolutely no recourse.
16 juli 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Sue,
Thank you for sharing your experience. We're truly sorry to hear that your package arrived empty and understand how frustrating it must have been to then encounter difficulties reaching the right support team.
This is certainly not the experience we want for our customers. We'd appreciate the opportunity to investigate what happened and make things right. Please contact us at support@zulily.com or call +1 844-866-5659 with your order details, and our Support Center will review your case and assist you as quickly as possible.
We value your feedback and hope to have the opportunity to restore your confidence in Zulily.
Best Regards,
Team zulily
If I could have given them zero stars I…
May 2 2026, If I could have given them zero stars I would have Zuilly is good for one thing, you can look and if you see something you like, go to Amazon and order it. At least you’ll get it and it can be delivered the very next day. Refunds are easy and there’s no hassle. Things might be a little bit more expensive on Amazon, at least you receive it. I’d rather spend $10 more and get what I want. The first three orders placed with Zuilly arrived in a timely matter, about a week or two later.My next two orders I was not quite so lucky. They showed confirmed, never sent. I sent them three detailed text with screenshots of my orders that I have not received. They could’ve just gone and looked, but it was like I was talking to thin air. I was told they were also so sorry for my inconvenience. I was reassured they were just having a few problems with suppliers. My order was not forgotten they would be on the way. That was the first email a month goes by. I emailed them again got the same sweet reply.It’s like they were copying off a script. Never did get the items, I calling them as my last effort. It was a wast of time. I wanted to see just how long I’d be placed on hold. 75 minute later customer service never picked up. Don’t waste your time ladies. I filed a grievance with my credit card.
29 april 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi,
Thank you for taking the time to share your experience. We're truly sorry to hear about the delays, lack of communication, and difficulty reaching our support team. We understand how frustrating it must have been to receive repeated updates without a resolution, especially after waiting so long for your orders.
This is not the experience we want for our customers. We'd appreciate the opportunity to review your orders and investigate what happened. Please reach out to us at support@zulily.com or call +1 844-866-5659 with your order details, and our Support Center will work with you to address your concerns.
We sincerely appreciate your feedback, as it helps us improve both our service and customer experience.
Best Regards,
Team zulily
Never shopping on this site again
Never shopping on this site again. Ordered two tops …came from China. Looked nothing like the picture, size was fora child. Took over a month, no tracking, asked for a refund …got it, and am glad because when the tops turned up in my mailbox…they were not even worth the price.
16 juni 2026
Review zonder uitnodiging
Antwoord van Zulily
Hi Sharmain,
Thank you for sharing your feedback. We're truly sorry to hear that the items you received didn't match your expectations and that the delayed delivery, lack of tracking updates, and sizing concerns made your experience even more disappointing.
We're glad we were able to process your refund, but we understand that this doesn't make up for the inconvenience you experienced. We'd appreciate the opportunity to learn more about what went wrong so we can continue improving our customers' experience. If there's anything further we can assist you with, please reach out to us at support@zulily.com or call +1 844-866-5659, and our team will be happy to help.
Best Regards,
Team zulily
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