My 4th or 5th time ordering and no complaints at all. They make things simple and delivery date is always on point as confirmed. Items are nicely put, although too exposed for my liking since I live i... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
All items were in stock and fullfilled. Excellent billing information and pictures of items. All delivery and alert times were punctual and ALINA deserves 10 Stars for consistency.
Great reliable service. Way better than Costco online. Ordered a few times from them before and will be ordering from them regularly from now on. Was hesitant to try any frozen or refrigerated it... Toon meer
Yes!! It's legit!! I'm in Brampton and ordered several items yesterday. I got a text immediately saying my "chauffeur" will deliver my order today and low and beyond it arrived! And during the time pe... Toon meer
Bedrijfsgegevens
Over zumzum.ca
Geschreven door het bedrijf
Delivery for Groceries Purchased at
COSTCO BUSINESS CENTRE.
Zum Zum is an independent delivery service and is not affiliated with or endorsed by Costco Business Centre.
Zum Zum is an independent delivery service and is not affiliated with or endorsed by Costco Business Centre.
Contactgegevens
30 Bertrand Ave, M1L 2P5, Toronto, Canada
- +1 (647) 695-4000
- info@zumzum.ca
- zumzum.ca
4,6
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
really good
23 april 2024
No hitch
No hitch. Quick ordering, excellent communication, timely and accurate delivery. These guys know how to deliver exceptional service
23 april 2024
Having Costco products at home for the…
Having Costco products at home for the same price.
16 april 2024
Dented cans
I like the price and the convenience but received 4 dented cans. I would have had to repack part of the order to get it picked up and replaced. Very inconvenient as I had already thrown out the packaging. No offer of credit or anything else.
12 april 2024
Great time-saver and solution for someone without a car
As a city-dweller without a car, I had no idea I could access Costco products and prices. Great service. Loved getting text updates of when the delivery was expected to arrive. All arrived perfectly. Nice to see a discount applied when one of the products was on sale in the store. All-round good experience - and without having to spend half a day to get to Costco, shop, and get home, and without having to buy a Costco membership.
9 april 2024
Great experience
I had never heard of this company but I was looking for something and they had it. I took a chance and bought it. They were great. I received the product within 24 hours. I received several updates as to when I would be receiving. I wouldn't hesitate to use them again.
9 april 2024
Great price and delivery
Great price on what I ordered the delivery was great and came as expected and I was messaged before and after the delivery was made. Free shipping but a 10 dollar tip for the driver is mandatory, which I am happy to pay as they are very good at following the delivery instructions I leave for them.
28 maart 2024
Alina is wonderful as always
Alina is wonderful as always. She delivered with a smile.
Thank you!
8 maart 2024
Delivery lady was very nice and a…
Delivery lady was very nice and a professional
Hope good for
Thank-You
Regan
2 maart 2024
Will keep using zumzum
I’m a regular customer of zumzum.ca because their service is very reliable, friendly and my orders are always handled with care.
27 februari 2024
Great thanks
27 februari 2024
Disappointed
First order was great. I have been trying to place another order for a couple of weeks and I keep getting a message that my account is under review. I have reached out to the company several times via phone and email. No response. Very disappointed
1 maart 2024
Review zonder uitnodiging
Easy Ordering and Delivery
Easy to order. Smooth delivery. Price seemed comparable to the store, too.
23 februari 2024
Very gross service
The way you guys package the order, just let it open. I never thought it was like that not package properly, left open for people to see .I only received 4 out of my purchase of 5 supplies I ordered. I don't know if someone steal one because it was left open without a full package covering. And one was open too. I will never recommend you to anyone or purchase anything else from you. Very disappointed.
22 februari 2024
Antwoord van zumzum.ca
Thank you for taking the time to share your feedback. We understand the importance of ensuring that all orders are delivered accurately and securely, and we strive to provide the highest level of service.
Upon reviewing our records, we can confirm that all five boxes associated with your order were delivered in full, and there was no indication of tampering at the time of delivery. For your reference, we have sent you photos that document the condition and completeness of your order upon delivery.
We would also like to clarify our delivery process for further understanding. We deliver from Costco Business Centre directly to you, facilitated by our dedicated team of shoppers. This direct approach enables us to customize the packaging—using either paper bags or boxes—based on the specific nature of each product, ensuring their safe and efficient transport. Please note, this method does not involve third-party shipping companies, and therefore, items do not arrive in sealed boxes.
Additionally, we want to address the delivery attempt made to your residence. Our records indicate that our shopper made significant efforts to personally hand over your order by calling you six times and waiting at your door for over ten minutes. Unfortunately, we did not receive a response during this time. In adherence to the instructions provided, and with the intent to respect your preferences to leave the boxes at your front door, your order was carefully placed at your front door.
At Zum Zum, we are committed to accommodating the unique needs of our clients, including specific delivery instructions to ensure minimal disturbance. We sincerely apologize for any inconvenience you may have experienced and are here to address any further concerns you might have.
---
Client Relations Team
Our delivery driver was amazing
Our delivery driver was amazing! So kind and patient with our large order!
21 februari 2024
Terrible service
Terrible service. List items not current at store. Constantly canceling and making excuses to not delivery purchased items. What a waste of time. For the automatic gratuity they charge you're better off to get your own client card to the store directly. Keep in mind they're already making a decent % back from the store as an executive business account holder.
*of course I couldn't utilize your scam services, you canceled my order for no reason and wasted my time. Terrible service in every way, even your response shows how ridiculous zumzum is.
22 februari 2024
Antwoord van zumzum.ca
Thank you for taking the time to share your feedback. We value all input as it helps us continuously improve our services.
We must note, however, that our records do not indicate that you have utilized our services. While we respect the open forum that Trustpilot provides for reviews, we are genuinely surprised and disheartened that unverified information can sometimes be posted, potentially misleading consumers.
At Zum Zum, we are committed to transparency, security, and the highest level of customer service. Part of this commitment includes employing sophisticated fraud detection algorithms to ensure the safety and trustworthiness of our platform for our valued customers. Unfortunately, this means that in certain cases, we must restrict access to our services.
We understand the frustration and inconvenience this may cause and apologize. We encourage anyone with concerns or needing clarification to reach out directly to us. We believe in direct communication and are always here to address any issues or provide the necessary assistance.
We remain dedicated to upholding the integrity of our services and hope to have the opportunity to demonstrate our commitment to excellence to all our customers, including those who have yet to experience our service firsthand.
---
Client Relations Team
Excellent service
Excellent service. Delivery on time and the lady who delivered very courteous and attentive.
20 februari 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.