MJ

Using Dr Frank's has mainly been a good experience, the website is fairly easy to navigate and to complete the consultation process as well as ordering my first weight loss injection pen. I did need to telephone call a few times with some questions and this was not very good for a quick response, however it does tell you this when connected. I guess I'm quite old school and do prefer telephone for some things compared to internet. That being said I did communicate via email also and usually had a response within 24 hours. One thing I have noticed is that I've been unable to change my subscription/dose online. It say click this tab but it doesn't work. Obviously it's my first time on this type of treatment so, I've been a bit indecisive through these first few weeks as to whether I wanted to keep the same dose or go up, then changed my mind again. It would have been easier to be able to just change it online. That said I did manage to talk to someone by email. The discounts I'm getting are good.

Overall though a good experience and 4 stars, also I forgot to say the delivery and packaging along with the instructions was good.