I strongly advise to avoid this company. Two weeks now and still no medicine. This unfortunately has taken me out my dose window and I’m having to seek separate medical advice as to when I can... Toon meer
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Lees wat reviewers zeggen
Absolutely shocking customer service from this company. No responses to any e-mails or chats other than system generated ones. I am still waiting for a reply to a complaint
Easy process, very efficient online checks. Pricing is great and I love the payment options. I’d like to be able to change payment dates but that’s the only improvement I can suggest. Yet to deal w... Toon meer
How many times is it acceptable to ignore a customer request for customer service? Looking back at my emails I have counted 16 requests for someone from Dr Franks to contact me regarding my subscrip... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Discover a tailored approach to your well-being, with treatments designed to work in harmony or stand alone based on your unique needs.
Contactgegevens
57 Rodney Street , L1 9ER, Liverpool , Verenigd Koninkrijk
- 0331 630 1010
- enquiries@drfranks.co.uk
- drfranks.co.uk
Heeft 67% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Love the mounjaro
Love the mounjaro. Googled lots of different advice. Your pricing is coming down which is brilliant. We’ve had no problems so far with any side effects so have not needed to contact yourselves xx
Easy process, good company
Easy process, very efficient online checks.
Pricing is great and I love the payment options. I’d like to be able to change payment dates but that’s the only improvement I can suggest.
Yet to deal with customer services.
Excellent support
I can’t praise their professionalism enough. From start to finish, the service was well organised, respectful, and reassuring. The team took the time to explain everything clearly and made me feel comfortable throughout.
Their medical knowledge and expertise were very reassuring, and I felt well supported at every stage. I appreciated how everything was explained in a clear and professional way.
The medication has changed my life.
The medication has changed my life.
My blood pressure has become normal again. I feel so strong and focused.
Have filled out assessment twice and…
Have filled out assessment twice and emailed yourselves but no reply for repeat
Very quick to respond and very helpful
Very quick to respond and very helpful
Responded quickly and very helpful
Fantastic experience for me and the…
Fantastic experience for me and the team always check up on me
Ordering this time was brilliant
Ordering this time was brilliant.
Fast and on time
Would highly recommend
VERY GOOD
VERY GOOD, THE ASSESSMENT AND DELIVERY TIME WAS PERFECT
Fantastic service as always
The process was so easy
The process was so easy, assessment swift and delivery was prompt.
Can not contact them despite calls e…
Can not contact them despite calls e mails and messages you cant contact them for advise
Had a good experience and very good…
Had a good experience and very good prices would definitely recommend
Nice and simple process
Reliable company
Delivery was great, good discount on products, easy to navigate website
Using Dr Frank's has mainly been a good…
Using Dr Frank's has mainly been a good experience, the website is fairly easy to navigate and to complete the consultation process as well as ordering my first weight loss injection pen. I did need to telephone call a few times with some questions and this was not very good for a quick response, however it does tell you this when connected. I guess I'm quite old school and do prefer telephone for some things compared to internet. That being said I did communicate via email also and usually had a response within 24 hours. One thing I have noticed is that I've been unable to change my subscription/dose online. It say click this tab but it doesn't work. Obviously it's my first time on this type of treatment so, I've been a bit indecisive through these first few weeks as to whether I wanted to keep the same dose or go up, then changed my mind again. It would have been easier to be able to just change it online. That said I did manage to talk to someone by email. The discounts I'm getting are good.
Overall though a good experience and 4 stars, also I forgot to say the delivery and packaging along with the instructions was good.
The best company for weight loss…
The best company for weight loss injections. Quick delivery and great first order discount aswell as discount on every order after. This is the company I will stay with for the rest of my weight loss journey
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