Thank you Sfundo and the team from 1-Grid Hosting. I love how the support team takes control and assisted with domain setup. There were some points where they could have left me with the i... Toon meer
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I have been a client for over 20 years but for the past three days, I have been unable to access my mailboxes due to some fault at 1-Grid. Have logged daily tickets, even requested personal interacti... Toon meer
Bedrijf heeft geantwoord
Requesting feedback on an email issue. Once again I am left waiting and following up for support that is not up to par. Please note that your response is incorrect. I received notification that my... Toon meer
Bedrijf heeft geantwoord
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Contactgegevens
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, Zuid-Afrika
- +27212001200
- support@1-grid.com
- 1-grid.com
3,4
Gemiddeld
1K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Requesting feedback on an email issue
Requesting feedback on an email issue. Once again I am left waiting and following up for support that is not up to par.
Please note that your response is incorrect. I received notification that my request was being forward to premium support at 7.25 on the 7th. THEN THE USUAL SILENCE. SUGGEST YOU DO A CHATGPT SEARCH ON 1-GRID AND SEE HOW YOU ARE FAILING
6 mei 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Tony,
We’re really sorry for the frustration and disappointment this experience has caused.
We understand your concern regarding the delays in feedback for your email issue and the need to repeatedly follow up for assistance.
Our Team sent a response via your Support Ticket on Thu, 7 May 2026 at 9:35 AM in an attempt to address your email issue. We're really sorry if this feedback did not resolve your issue flagged.
As such, we've escalated your follow-up to your case for urgent review and follow-up by our Premier Support Team to ensure this receives the attention it requires and to clarify any outstanding challenges you are experiencing with your email issue still at this time.
Thank you for bringing this to our attention, and we would appreciate the opportunity to address all your concerns.
Kind regards,
The 1-grid Team
1 Grid ABYSMAL "Support" They don't care about their customers.
ABYSMAL "Support". Opened a ticket on 2 May 2026. It is the 7th today. No support or response even after escalating it MULTIPLE times and stressing that the matter is URGENT. 1 grid do not take their clients seriously and they certainly do not care about their clients either. Meanwhile I am paying for a service that I am not able to use and they don't care. Selma Benyamen, why do you not provide support on the opened ticket even after multiple escalations and questions?
The worst part. This is not the first time. It is EVERYTIME.
2 mei 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Ashley,
We’re sincerely sorry for the frustration and ongoing experience you’ve had trying to get assistance with this matter.
We understand your concern regarding the delays and repeated follow-ups, and we acknowledge the impact this has had on you.
Your case has been escalated for urgent review and follow-up by our relevant Team.
A member of the team will continue engaging with you directly on your existing support channels to assist further and work towards resolving this as quickly as possible.
Kind regards,
The 1-grid Team
Shocking Service
I have been a client for over 20 years but for the past three days, I have been unable to access my mailboxes due to some fault at 1-Grid. Have logged daily tickets, even requested personal interaction and yet - NOTHING. Clearly, 1-Grid has a problem, but ignoring clients in not the answer. All the bots and online support systems are pointless but 1-Grid provides no support number to call.
4 mei 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Greg,
We’re truly sorry for the frustration and disruption this has caused, especially as a long-standing customer.
We completely understand how concerning it is to be without mailbox access for this long, and we acknowledge your concern regarding the lack of visible follow-up and support experience.
Your case has been escalated for urgent review by our relevant Team so we can investigate further and provide feedback as soon as possible. A member of the team will also follow up with you directly.
Thank you for bringing this to our attention, and we would appreciate the opportunity to make things right with you.
Warmest regards,
The 1-grid Team
payment of 109 made on 23 March amd I…
payment of 109 made on 23 March amd I have been asked on numerous occassions to send POP. have done that already
please stop sending final notices and update your records
5 mei 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Akesh,
We’re really sorry for the frustration this has caused, especially after you’ve already shared your proof of payment.
Your case has been escalated to our Billing Team for urgent review and monitoring for payment to be correctly allocated so that the notices are stopped.
A member of our team tried to contact you by phone to discuss this with you and has followed up via email to keep you updated so that we can resolve this as quickly as possible with you.
Thank you for bringing this to our attention.
Kind regards,
The 1-grid Team
Sfundo's support was simply excellent!
29 april 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Molefe,
Thank you so much for your kind words and 5-star review!
We’re delighted to hear that Sfundo provided you with excellent support. We’ll be sure to share your feedback with him and the team.
We truly appreciate your support and are always here whenever you need us.
Warm regards,
The 1-grid Team
Thank you Sfundo and the team from…
Thank you Sfundo and the team from 1-Grid Hosting.
I love how the support team takes control and assisted with domain setup.
There were some points where they could have left me with the instructions to do myself, instead they stepped in and assist all the way.
Amazing Hosting Service!
I will definitely recommend 1-Grid.
Thanks Team.
29 april 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Ezray,
Thank you so much for your kind words and for taking the time to share your experience with us.
We’re really glad Sfundo and the team could step in and support you through your domain setup, making things easier and being there when it matters most is exactly what we aim for.
Your recommendation means a great deal to us, and we truly appreciate your support.
Warm regards,
The 1-grid Team
Invoice Cancelled
Kurt Thomas assisted by cancelling an invoice which should not have been raised in the first place.
23 april 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Tjitske,
Thank you so much for the feedback.
We’re glad to hear that Kurt assisted you by cancelling an invoice, and we're sorry for the frustration caused at the time. It means a lot to us to be part of your business journey.
If there’s ever anything you need, we’re always here to help.
We look forward to delivering an even better experience to you in the future.
Kind regards,
The 1-grid Team
I appreciate that the team was able to renew the domain promptly.
I appreciate that the team was able to renew my domain within 48 hours. Thank you for providing good service over the last 5 years for our business.
22 april 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Yvonne,
Thank you so much for your kind feedback. We really appreciate your support over the past 5 years.
We’re glad we could assist with your domain renewal and that the experience met your expectations. It means a lot to us to be part of your business journey.
If there’s ever anything you need, we’re always here to help.
Kind regards,
The 1-grid Team
SSL Certificate expired - Support is extremely poor
Our SSL Certificate expired 8 March 2026. I created a supported ticket with 1-grid on the 3 March 2026 as there is no way to auto-renew the certificate in the portal. To date I still don't have access to the Certificate, I even called multiple times, logged multiple tickets, and to my surprise the tickets was just closed and now I have to go through the same process again. this is a horrible experience and will not be renewing again and do not recommend this service to any business. I still have no feedback and had to make another plan for the certificate as it is critical to our business.
3 maart 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hello Lesley, we are sorry to see that you had a negative experience. Kindly share your contact details for us to take this up with the relevant team.
Team 1-grid
Slow server, bad service, server errors
Slow server, bad customer care, emails and websites was down for all most a month. my customers lost income as the website did not work correctly and the emails did not work. I will recommend that you don't use 1grid.
3 maart 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Jurgen,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand the impact this has had on your business.
Your concerns have been escalated to a Senior Support Team member, who is actively investigating the matter. They will be in touch as soon as possible with an update and next steps.
We appreciate the opportunity to resolve this for you.
Kind regards,
The 1-grid Team
You did not assist in solving the…
You did not assist in solving the problem. I did what you stated, you closed the ticket, and the problem still exists. We are still getting spam email from our own hosting domain.
I tried counting 1Grid so that we can sort out this problem. Was on hold for a total of 93min, on 4 calls, and every time the phone just drops.
So after 2 hours I received a reply from 1Grid regarding my issue on Trustpilot's site, but they still did not reply on my support ticket that I have logged before even posting on Trustpiolt. You get a faster response when you post reviews then you get via your support ticket.
19 maart 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hello Dawid,
We are sorry to hear that the resolution provided didn't resolve the matter. This has been escalated to a senior member of our team.
Best regards
Team 1-grid
Poor communication and support
My first review here was on 16 March, 3 days after failed service. Today is 24 March. The issue is still not resolved.
Incredibly frustrating.
Please help!
16 maart 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Martin,
Thank you for reaching out regarding email issues and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how frustrating this situation must be.
We have escalated this for further review by a Senior Support Team member. They will contact you as soon as possible to provide feedback and assist in resolving this once they have completed investigating the full details.
We remain committed to resolving this as quickly and smoothly as possible, and appreciate the opportunity to work with you to resolve this.
Kind regards,
The 1-grid Team
1-Grid hosting services for small business is a nightmare
Small Business Owners Beware: My Frustrating Experience with 1-grid
I strongly advise small business owners to think twice before using 1-grid for website hosting.
On 9 March 2026, I signed up for their small website hosting package and created my domain. However, by the very next day, I was unable to access my domain at all, which was already concerning.
To make matters worse, I was billed after paying a day ago of starting the service , and when I contacted them about it, I was told it was a “system error” During a 30+ minute call with an agent who was trying to figure out the issue, I eventually asked him to call me back once he had more clarity because the troubleshooting was taking too long. He agreed but, never called back.
By 11 March 2026, I had had enough and requested to cancel the service. When I tried calling, there were no cancellation agents available. Interestingly, agents were available for billing and general support, but they could not assist with cancellations at all, which is very concerning.
Later, I received an email confirming that my website services had been cancelled, yet when I logged into my profile, the service still appeared as active.
Another major issue is how they handled the refund. Instead of returning my money to my actual bank account, they credited it to my 1-grid account, which can only be used for future invoices. This makes absolutely no sense if I am cancelling the account entirely. Why would I need credit for services I no longer intend to use?
The lack of transparency, the billing errors, the inability to easily cancel, and the poor customer service made this a very frustrating experience.
If you are a small business owner trying to save money, be cautious. Sometimes the cheaper option ends up costing more in time, stress, and unresolved issues.
I will be taking this matter further, as this experience has been extremely disappointing.
13 maart 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Tsholofelo,
Thank you for providing your feedback regarding your overall experience when interacting with us.
We’re truly sorry to hear that your experience has been extremely disappointing.
We have escalated this to a Senior Support Team Member to review the details of your case, and they will follow up with you as soon as possible to provide you with feedback and see how we can resolve your active queries with you.
We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Customer service
I am having numerous problems and am just not getting a helpful response. I was promised a call back over a week ago and am still waiting. Dont think they care at all
15 maart 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Jenny,
Thank you for providing us with feedback regarding our service, and for letting us know that you are still experiencing challenges.
We have escalated your case to a Senior Support Team member to contact you as soon as possible to discuss your ongoing concerns and any related queries further with you.
Please know that we remain committed to resolving this, and we truly appreciate the opportunity to work towards an effective resolution with you.
Kind regards,
The 1-grid Team
Email issues / Lack of comms
After been told to submit a ticket for email issues, all I've received is a quick note to say they're aware of the problem and not to do anything. That was 5 days ago. I have requested an update twice since. No response from the team.
10 maart 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Andrew,
Thank you for once again reaching out regarding these issues and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how frustrating this situation must be.
We have escalated this for further review by a Senior Support Team member. They will contact you as soon as possible to provide feedback and assist in resolving the issue, once they have completed investigating the details.
We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Richard helped me
Richard helped me. He was patient, friendly and sorted my problem in a few minutes.
Thank you, Richard,
I appreciate your fast and effective assistance a lot
9 maart 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Peppie Steyn,
Thank you so much for your kind words! We’re happy to hear that you had an amazing experience with 1-grid.
We aim to provide the best service and to hear we’ve got it right excites us.
If you ever need any other support, we’re just a message away!
Kind regards,
The 1-grid Team
i called approx 15 times and it costed…
i called approx 15 times and it costed me time and air time , to my astonishment it was the firewall with blocked my email address, very disappointed client ....
4 maart 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Saylor,
Thank you for reaching out and giving us your feedback.
We are unable to find your customer details with the information provided here. Could you please provide us with a customer support reference number, and we will arrange for a senior member of our support team to reach out to you directly.
Kind regards,
The 1-grid Team
Shayne delivered great service
Shayne delivered great service; he was patient, friendly, kind, and took his time to solve the problem I had with my emails and different domains. Thank you for great service, you rock!!! Keep it up, 1 Grid's support division is really helpful
6 februari 2026
Review zonder uitnodiging
Antwoord van 1-grid
Thank you so much for the kind words!
We’re excited to hear that you’ve had a great experience with 1-grid.
Your feedback has been shared with Shayne and the team.
If you ever need support, we’re just a message away!
Kind regards,
The 1-grid Team
Our office emails stopped working…
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech expert to apply and just like that Outlook started communicating with online mails.
Thank you.
13 januari 2026
Review zonder uitnodiging
Antwoord van 1-grid
Hi Thando,
Thank you so much for the kind words!
We’re excited to hear that you’ve had a great experience with 1-grid.
Your feedback has been shared with Shayne and the team.
If you ever need support, we’re just a message away!
Kind regards,
The 1-grid Team
Antwoord van 1-grid
Hi Thikho,
Thank you so much for the kind words!
We’re excited to hear that you’ve had a great experience with 1-grid.
Your feedback has been shared with the team.
If you ever need support, we’re just a message away!
Kind regards,
The 1-grid Team
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