1-grid Reviews 1.280

This initial review was based on some misunderstanding and has been resolved.

1-Grid still billed me even after online and support calls attempts to cancel the auto-renewal for their service.

Starting from roughly the end of November 2025, I tried to cancel my Linux hosting service online and it did not allow me to do this quoting a required call to a Cape Town based number, which I can not do being based in the UK. I tried again in mid December hoping the cancellation had possibly processed. I then logged a request and had a call raised for the cancellation on 17 December 2025. A couple of days later they billed me which is the first notification from the company about the service being auto-renewed. I logged another service call and they only sent me confirmation of the cancellation on the 5 January but have to date not cancelled my 1st half of 2026 invoice.

They are not telling me why they are not cancelling the 1st quarter invoice.

They seem to be enforcing a notice period for the auto-renewal cancellation but this is not legal without sending a notification of 40 to 80 days of an auto-renewal based on the consumer protection act.

Hopefully this is just a mistake and this can be resolved quickly.

Whoever attempted to assist us was unsuccessful. We lost both our website and domain while hosted under 1Grid support, and this was not the first occurrence. The loss was due to 1Grid server maintenance issues, and despite repeated requests, the support team refused to assist in recovering our domain and website files, instead repeatedly referring us to Google. our website and domain was hacked according to the web and domain scanner

Be careful about cancelling domains. You'll receive invoices up to 4 years after cancelling them because somehow the auto-renew button manages to tick itself after being unticked manually.

Hi Viwe,

I just wanted to take a moment to sincerely thank you for the excellent support you provided today.

I had been struggling with configuring my email account for over a week, and despite trying different options, I couldn’t get it resolved. When you called today, you identified the issue and fixed it within minutes — something that had caused a lot of frustration before.

Your efficiency, patience, and clear understanding of the problem truly stood out. It was refreshing to receive such prompt and professional customer service, and I really appreciate your help.

Thank you once again for your outstanding support.

The I need to expose 1grid . Im pursuing legal action against 1-Grid due to their ongoing and unlawful conduct, which has caused severe financial loss, emotional distress, and violations of my privacy and consumer rights.

My business emails have been restricted and inaccessible for nearly two months. During this period, 1-Grid has imposed unexplained and excessive charges that are not part of my contract. Despite my desperate pleas for assistance, they continue to ignore me, even after I paid amounts that were never properly explained or agreed to.

Each time I contact them telephonically, I am charged an additional R50 per call, with no justification or transparency. These charges continue to accumulate while my access remains blocked.

Most critically, 1-Grid is unlawfully withholding my business emails, which contain:

Highly sensitive personal and commercial information

Telkom contracts

Confidential client communications

Business-critical records

This has resulted in loss of time, financial losses on contracts, and serious reputational harm. I am emotionally devastated by how I have been treated. I am in deep distress and have been brought to tears by the cruelty, neglect, and complete disregard shown by this service provider.

Without my consent, 1-Grid has repeatedly changed my email passwords, blocked access, and retained my personal and business information. I have migrated to a new service provider (Domain.co.za) purely because I could no longer endure the disrespect, emotional pain, and operational damage being caused. They have now kept me from acccessing my 300 emails and after paying surprise charges they still continue to prevent me from accessing my emails. When I call the support line it tells me since November 2025 that there are no agents to help
I’ve sent numerous emails to the CEO Thomas no response

I received a prompt response to my query, which was particularly impressive given the festive season.

Continual email issues. Email was down on Thursday the 11th of December. That was sorted late that day. Now the 15th of December we have the and we have the same issue again. This is now the 8th time this year we have had the same issue. Why is this not sorted permanently. Why does it take an average 2 days to solve the issue only to have it reoccur. This is not the leading platform to build, manage and scale your online business. Will be changing service providers in the next week. Stay away

My company web site has now been down for 6 days. The ticket was raised when we were alerted earlier this week and so far - NOTHING. Quite unbelieveable.

I registered domains with this company for about a year. I now want to send my domains away because of their poor communication through their support. They would like long to answer and they they do, its just doesnt even help. I dont recommend it at all, its not once, but couple of times.

3 DAYS to get a hosted server running. 1-Grid tech person admitted it was a hardware fault and finally moved our VM to another cluster.
It cost our business dearly. Stay away from 1-Grid if you need reliable hosting.

I had a horrible experience yesterday in terms of holding on to speak to a support agent for 15 minutes and then being cut off. I was furious and sent an e-mail. At 17h50 last night I got a call from a 1-Grid support agent Viwe Mdangayi, who has restored my faith in EXCEPTIONAL CUSTOMER SERVICE. I Salute Viwe for his professional, extremely competent manner and product knowledge. The fact that he called me, as promised and on-time this morning to follow up just confirms everything above.

One of my sites has been off for two weeks with no joy from support. Multiple tickets, numerous queries, zero feedback. Switchboard hasnt been functioning for days now and you cannot even get through to the cancellations department. I am at this stage not even sure anymore that these guys are in business. If they are, they really shouldnt be.

when i log tickets they respond well and in time ,they solve the problems in first attempt and they guide you well to apply solutions so far so good am happy with their service 1Grid is a company that knows how to treat their clients, keep it up guys

Stuck and Frustrated
1grid lost my inbox and has not been able to recover it.
I was spammed with more that 17k emails coming from their server and in their attempts to fix that they lost my entire inbox. I have now been locked out of my account and every time I attempt to change password I never receive the email on my recovery email.
They have since stopped responding to my emails and, forget about trying to speak to someone because you will hold for more than an hour and then the call cuts or you run out of airtime.
I have even threatened with closing my account with them thinking that will get some attention but clearly no one cares as its been days now and no one has come back to me. Unfortunately there isn't even a complaints department that you can call so I am stuck and really really frustrated. I don't know how they expect anyone to conduct business this way.

I have given 1Grid a single star because half stars aren't an option. They have the worst support I've ever experienced. The last support ticket I opened with them took over a month to be responded to. When you try and call tech support (not that their website has a phone number to call) they put you on hold anywhere from 30 mins - 2 hours before you are simply forced to give up. See the screen-grab of their "Live service". Their LIVE online chat is also rarely responded to.
Not to mention countless times they have messed up my billing. Pathetic company. I'm only with them still because I paid for 12 months in advance and they DON'T refund unused months if you cancel early.

I needed support with my email and after 2-days of phoning and two emails to the support group I eventually came right with Nathan. Dropped calls, 20-minute holding on calls - just pathetic. When I eventually got through to Nathan it was a problem that took 3-minutes to fix! Interestingly that when I phoned billing just to connect with a voice the phone was answered!

We have contacted 1Grid (not answering)
We have lock tickets
We have send mails
STILL NO action, 1 Grid does not bother to contact me, problem ongoing for days now

WHAT IS GOING ON HERE??????????

This company is honestly thee best to work with, Shane Wegmann has honestly gone far and beyond expectations when it comes to superior support, not only did he help me whilst on leave and booked off on holiday but he has taken our website to a whole new level...the speed of our website is quicker than i ever anticipated it to be, moving us from a Grade C Performance to Grade A Performance, this speaks for the type of service the support team provides....ONLY GRADE A, Nothing less, I will continue to support and work with this company for the next 30+ years and will highly recommend 1Grid & Shane Wegmann To EVERYONE AND ANYONE who needs web hosting and domain support.

Ethan was great, patient, knowledgeable and friendly.