Really disappointed I’ve ordered before and received the products within a week so I’m a repeat customer but this time I ordered in October 2025, received an email saying there would be a small delay... Toon meer
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Lees wat reviewers zeggen
Ordered on 14th November, no order confirmation and no response to online enquiry . Tried sending an email but bounced back. No answer to phone number provided by Afterpay for merchant. Have attempted... Toon meer
These are actually so good! Sizing is so generous as well as my hair feeling super lush on day two when it’s normally pretty dull. Day three I normally have super dry ends and just needing a wash from... Toon meer
Bedrijf heeft geantwoord
I enjoy the experience of tailoring products to me. Previously used a similar US brand but being in Australia the air miles advantage appealed to me. The postage packaging was environmentally concscio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Gezondheids- en schoonheidsartikelen winkel
- Cosmetica winkel
- Fitness- en voedingsservice
- Haarproductenwinkel
- Sportvoedingswinkel
- Vitamine- en supplementenwinkel
Geschreven door het bedrijf
ONE LABS makes health and wellness products to help you achieve your personal best. All our products are created through the strict adherence to our core values: quality and efficacy, honesty and transparency, and leaving the world better than we found it. 🇦🇺 Australian owned and operated 📫 Free express postage on every order 🌎 Safe ingredients and sustainable packaging 🐶 Cruelty free
Contactgegevens
6A Hurricane Street, 4014, QLD, Australië
- support@onelabs.com
- 1labs.com.au
2,7
Slecht
205 reviews
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Nice product but not for me
The service was good. The product came really quickly and it was easy to order. However, I don't like the shampoo. It makes my hair lank and oily. The conditioner is good though.
This could be a reflection of the formula rather than the company though!
27 juli 2023
Antwoord van ONE LABS
Hi Hails,
Thanks for sending us through your review! We're sorry to hear that you've had this experience with the personalised formula you received. Someone from our service team will be reaching out soon to ensure we make this issue right as we have a 100% satisfaction guarantee.
Kindest,
ONE LABS Team
Will buy from again
Was an easy process to follow and order. Delivery was quicker than I thought it would be. The shampoo and conditioner is amazing and smells great. My hair feels and looks fantastic 😍
3 augustus 2023
Antwoord van ONE LABS
Hi Tanya,
Thanks so much for your review! We're so glad you've been enjoying your personalised formula.
Kindest,
ONE LABS Team
best personalised haircare
I am honestly in love with their shampoo/conditioner duo as it left my hair feeling so smooth and shiny! I also love the fact that was able to customise the colour and fragrance of my haircare!
11 augustus 2023
Review zonder uitnodiging
Antwoord van ONE LABS
Hi Kylie,
Thanks so much for your feedback! We're glad you've enjoyed your personalised hair care experience.
Kindest,
ONE LABS Team
Love the product
Love the product, but it’s just a bit too thick. Smells great. Leaves my hair feeling great. The size of the bottles is perfect to fit on the shelf in my shower.
27 juli 2023
Antwoord van ONE LABS
Hi Kathryn,
Thanks so much for your review! We're so glad you're enjoying your products so far.
Kindest,
ONE LABS Team
Great Shampoo & Conditioner
I love that their shampoo and conditioner is completely customisable and it’s personal to you and your hair needs. The quiz is easy to fill out and you get to pick your own scent and colour too! My hair looked and felt great after using.
8 augustus 2023
Review zonder uitnodiging
Antwoord van ONE LABS
We're so glad you're enjoying your duo, Caitlin! Thank you for your review.
Kindest,
ONE LABS Team
Best custom shampoo
Oh my gosh! My shampoo and conditioner from ONE LABS is absolutely amazing!!! This is the only custom shampoo and conditioner that caters to my needs and leaves my hair feeling beautiful and soft all the way up until my next wash day. Couldn’t recommend more
25 juli 2023
Antwoord van ONE LABS
This is exactly what we want to hear! Thanks, Anastacia.
Kindest,
ONE LABS Team
Perfect Match!
Perfect Match!
My hair has never felt so hydrated and healthy! I loved how simple and customisable the quiz was for the formula! Amazing job One Labs 🙌🏼
24 juli 2023
Antwoord van ONE LABS
Great, Channen! Happy to hear that your custom formula suits you.
Kindest,
ONE LABS Team
Pleasantly surprised
The website was so straightforward and easy to use, the question were all relevant and made me feel like they would actually make a difference to my products and the products were decently priced. The only reason I didn't give it a full 5 stars is because I have a very sensitive scalp and felt like it wasn't as much of a focus on that as I would have liked but I liked everything else.
14 juli 2023
Antwoord van ONE LABS
Hey Tianna,
Glad to hear you had a good experience with our hair care quiz! Here are some of our tips for optimising our quiz to receive a formula catered to a sensitive scalp:
- Select "Always" when asked if you have a sensitive scalp. (We can see that you did this which was great. Your duo would have had a gentle formulation as a result.)
- Select "Soothe Scalp" as one of your hair goals (We see that you did this as well. Your formulation would have had cleaning and moisturising ingredients that relieve the discomfort caused by an irritated scalp.)
- Select no colour for your duo as colours can contain some common culprits for irritation.
- Select no fragrance as some fragrance ingredients can do the same.
We hope these tips will help you when reordering! Please don't hesitate to reach out to us with any questions you may have.
Kindest,
ONE LABS Team
best smelling shampoo & conditioner
it's such good quality!! i look forward to using it every time i wash my hair. it smells absolutely amazing like i want to bath in its scent. it uses good ingredients and i trust it!! i have curly hair (like 3a) and i've found that it works really well and my hair loves it (mind that ive only been using it for like 3 weeks). i comes in cute bottles and is really easy to use! can not recommend enough.
20 juli 2023
Antwoord van ONE LABS
We're so happy to hear that you're loving your custom formula, Cait! Thanks for your review.
Kindest,
ONE LABS Team
AMAZING!!
AMAZING!!
My hair smells sooo good and has never felt so soft and looks shinny!!
Definitely will be restocking these in my house!
2 augustus 2023
Review zonder uitnodiging
Antwoord van ONE LABS
Glad you liked your duo, Angelina!
Kind regards,
ONE LABS
Sad it didn’t give me the best results
Shampoo came quickly and smells divine but my hair absolutely hates it, it’s so dry and straw like after using. I’ll finish the bottles because I hate waste but a bit sad that they didn’t give me the awesome results I’d hoped!
26 juli 2023
Antwoord van ONE LABS
Hi Alice,
Thanks for your feedback and sorry to hear about your negative experience with the results of our product.
One of our team members will be reaching out soon to hear more about your experience and inform you of next steps we can take.
Sincerely,
ONE LABS team
I love the process and the visuals both…
I love the process and the visuals both from a marketing perspective and the end product. Genuinely feel like it is tailored to my needs. Only slide issue is I don't feel like I get a satisfying lather, but maybe I'm used to using too much, be my particular combination doesn't lather as well.
25 juli 2023
Antwoord van ONE LABS
Hi Jords,
Thank you for your review! We're glad you're enjoying your custom duo. As for the lathering of the products, we don't use sulphates in our products and we've found that non-sulphate hair care tends to lather less than products that do contain sulphates. We will be working on this component in the future though!
Kindest,
ONE LABS Team
Great products my hair is feeling so…
Great products my hair is feeling so much better and looks beautiful
31 mei 2023
Antwoord van ONE LABS
Wonderful to hear you've been enjoying good results, Tini. Thank you for the positive review.
The shampoo and conditioner smelt…
The shampoo and conditioner smelt cheap. Made my hair oily within an hour.
I accidentally Brought two and will not be using them again.
18 juli 2023
Antwoord van ONE LABS
Hi Lorryn,
Thank you for this feedback and we're sorry to hear about your negative experience with the product.
One of our team members will be reaching out soon to hear more about your experience and start the process of making this right (we have a 100% satisfaction guarantee).
Kindest,
ONE LABS Team
You won’t regret this purchase!
I am so impressed with my new shampoo and conditioner!! Firstly, LOVE the packaging. Recycled bottles, recyclable box & even instructions on recycled paper. I don’t need anything else in my pack & I love that it had no extra fancy things that would just go in the bin.
Secondly, i have finally found personalised hair care and I don’t need to have it shipped from the US. But not just that…it actually works!! I have been searching so long for this product. I tried and tested many popular Australian brands only to be disappointed. After using personalized hair care from 2018-2020 I found nothing Else worked for me, however I didn’t have many options or they were extremely expensive. I am still new to this product and do need to give my hair time to adjust however even just after one wash, I am SOLD. I can feel my hair is becoming the way it used to be. Healthy!! Happy to review again in the next few months. Thank you again 1Labs, I am one seriously happy customer.
15 juni 2023
Antwoord van ONE LABS
Hi Magali,
Thanks so much for your stellar review! We are so glad you've been enjoying your experience with our custom hair care. This is exactly what we want to hear.
Kindest,
ONE LABS Team
I have always spent big amounts on…
I have always spent big amounts on shampoo n conditioners. My hair is thick curly and frizzy. And onelab came through with the goods. My hair is now soft looking healthy. Now just need to tame the frizz more.. and make the curls pop...
3 juli 2023
Antwoord van ONE LABS
Thanks so much for your review, Kelly! We're so glad you've been enjoying your custom hair care.
Kindest,
ONE LABS Team
The product left me with a sort of film…
The product left me with a sort of film on my hair, it made it look greasy but to the touch my hair felt like butter.
14 mei 2023
Antwoord van ONE LABS
Hi Darcie,
Thank you for your feedback and we're sorry to hear about this experience you've had with your formula.
One of our team members will be reaching out soon to learn more and start the process of making this right (we have a 100% satisfaction guarantee).
Kindest,
ONE LABS Team
It was amazing
It was amazing! Just after one use I could feel and see the difference in my hair. It, no joke, has never felt this good and healthy before. I have tried a lot of products, but none have ever made my hair this smooth and light! Will definitely buy again and again!!!
18 juli 2023
Antwoord van ONE LABS
Hey Jewels,
Just wanted to say thanks for the stellar review!
We're thrilled to hear how well your products have been working for you.
Feel free to reach out via email if you have any further feedback for us.
Thanks again,
ONE LABS team
Great shampoo and conditioner!
Since my original review (below) the company reached out and activated their 100% customer satisfaction guarantee - meaning they sent me a new set of shampoo and conditioner with a much improved formula!
(previous review): The fragrance and reduction in brassiness is amazing but unfortunately the formula makes my hair greasy very quickly and the conditioner is very runny and hence difficult to apply.
30 mei 2023
Antwoord van ONE LABS
Hi Anna,
Firstly, thanks for leaving feedback. We are happy to hear that you enjoyed the fragrance and that your formula made a significant difference to brassiness in your hair.
Regarding the issues with your conditioner- this is certainly not how a conditioner should behave. You should have an email yesteday afternoon from one of our team members about this matter but I will reply here too so that the information is public. We had an issue appear out of nowhere a few months back after we launched in November, where the temperatures experienced in transit made some conditioners watery. In some cases, we believe this lead to the conditioners depositing more conditioning ingredients than it should have. These types of stability issues occur commonly in the cosmetics industry but we're happy to report that we implemented a fix for this particular issue and after a few customers had reported around the same time you did.
Please reply to the email sent yesterday as we have a 100% satisfaction policy and we'd like to make things right for you.
Sincerely,
ONE LABS team
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