1Office Group Reviews 

Great professional service from 1Office and my accountant Viivika Elmi-Drobet. Warmly recommended

Nice to cooperate with Kaie Kadakas! Great service.

Our 1Office team takes clear ownership in their responsibilities and is always proactive to get things done! Day-to-day activities run smoothly and they support us in all our requests.

Daria Sedova is incredibly dedicated and consistent. She keeps us informed of important events on time and is a delight to work with!

- Blue Rose Technologies Oy

Я от всей души благодарю всю команду 1офис за их трудолюбик и ответственный подход к работе.

Данная фирма умеет чётко понимать твои потребности. Там работают очень чуткие люди, которые готовы помочь тебе по всем вопросам. Я искренне благодарю как консультантов так и бухгалтеров за их отзывчивость и помощь за решение моей проблемы.

Крайне рекомендую данную фирму, если вы хотите приобрести регистрацию фирмы в Эстонии и бухгалтертию.

Had a virtual office - paying monthly. They just changed conditions to pay yearly in one go, hid the information about it at the bottom of a non important email then took the money from my account 220 euros without any prior warning. Now I am stuck using them for the next year as a virtual office. Keep away - absolute pain.

Be aware of choosing 1Office as your external partner.

1. Unreasonable and untrustworthy high monthly pricing;
2. Mainly money orientated, unpersonalised services;
3. Unexpected extra costs;
4. Obligated contracts with fines;
5. Lack of fast- solution orientated communication.
6.No customer loyalty

Initially the entry and to start up the company went all smooth. The introduction felt all good. Unfortunately the problems were piling up once the trail period of 3 months was over, á €75 a month.

After this period 1Office is promising a ‘customised solution based on the needs of their clients’. I received two offers from two different departments within the organisation, this was €150 ex vat and €265 ex vat. Two invoices were sent because this was miscommunicated they said. Both prices are extremely high, due to no income yet as a starter, having a few to no invoices a month and seen my business activities. Also take in consideration the GDP-ppp which is lower than other Western countries, but the hourly tariffs are equal or higher in lots of cases if you compare it to other western- agencies. Especially for small companies or start ups.

In the first 6 months I didn’t have any income as a starter and only a couple invoices to nothing. In these months it is an obligation to pay the monthly costs, even if you don’t have any administration. But once the bookkeeping is hand- in 1 day too late, you will get ‘fined’ by 2 hours of extra work. Which is €75 ex vat x 2 = €150 ex vat. This accounts just for a couple invoices. This is unreasonable and seen too black- white. There is no customer loyalty. Furthermore this was not communicated a head, so the extra costs came as a total surprise to me. More surprises did happen when I did hand- over the business travel reports. I asked them only to fill in the date if it’s worth the time. Without further communication a head I took 2 hours of labour extra. Which needed to be paid without any further discussion of course. Furthermore, if you forget to hand in 1 invoice. Also extra costs are expected.

Seen the lack of fast- solution oriented communication. It takes a long time before solutions come up. For example explanation if you want to hand- over the administration to another company. This could be explained in 1 e-mail instead of long mail traffic and writing extra invoices for this.

Once you want to terminate the contract/ stop the business there are extra unexpected high fines.

To work with an external partner felt never so unpersonal and unreasonable as with 1Office. Within this company you are just a number, need to pay your overcharged / unexpected bills and keep your mouth shut. Nothing more than simply throwing a way your money or building up a sustainable relationship.

They are true proffesionals.

All services are provided correctly and professionally. This kind of service is what you need when doing business abroad.
Thank you.

What hypocrisy, it really doesn't get any stupider than that! After so many bad reviews, just quickly tell other people to rate it with five 5 stars. That's just corrupt and I'm simply speechless. An absolute mess and simply the lowest level for a company. A real disgrace for the country of Estonia!

Just had an exceptionally good experience with 1Office around the submission of my annual reports. They compensated for my lack of speed with reminders and working very quickly to finalise and submit. They are unfailingly efficient and friendly. Shout out to Jekaterina who makes everything possible for me.

I have opened my UK company through 1Office. Joseph has helped me so much with my invoicing too. Everything was clear and went well. Even on striking off my company, he has helped me through everything. If I ever open a new UK company, I will definitely choose 1Office again. Great service!

Up to now, great assistance.

Always great and fast response. And their service is really easy to use.

Everything worked so smooth and in time.
I definettely reccomend 1Office Group, and Mr. Viire Murak, who was so helpful.

The legal team performed exceptionally well, demonstrating a deep understanding of the case and the law. Their dedication and professionalism were truly commendable.

We have worked with 1Office group in Estonia for over 6 years and they always have provided great services, both in speed and quality. Therefore I can highly recommend them as a reliable partner for your business.

I recently had the opportunity to work with Berit Janson for a consulting meeting. Berit was incredibly helpful and supportive throughout the whole process; she was great at explaining even the most complex of topics in a way that was easy to understand, and she offered detailed yet concise advice on the subject. Berit was also very patient and understanding; she was quick to answer any questions I had, no matter how simple or complex, and she went above and beyond to ensure I had all the information I needed. Overall, I was extremely impressed with Berit's help and support during the consulting meeting and would highly recommend her services.

Great experience working with 1Office in Estonia.

1Office decided that my services need to be discontinued based my country of birth (even if I'm European), unless I buy more services and engage them for more money (bundling). When I refused buying the bundled services they made a badly written report to the court, in order to remove my address from their business, by untrained staff which put in doubt my company's compliance with AML act. They had to rectify this report to the court because of the mistake they did.
Then they offered to pay back the service fees only with the condition of signing a wavier they sent, after my threat with a law suit

The wavier reads:
I am the undersigned etc,....
I promise not to release any information that could damage the reputation and/or goodwill of
1Office Estonia OÜ and not initiate any legal actions against 1Office Estonia OÜ by any
means for any reasons.
(Waiver and email screenshots available)

The managers were made aware of everything and these decisions and communication were prepared at Estonian branch management level

Personally I felt discrimsted against, unsupported, threatened.. They were acting in order to upsell more services and take more money which will have any company owner destabilised especially for a remotely registered company..

We have used 1Office services (accounting, virtual office) for several years and are very happy with their service. Competitive price and professional service.