1Office Group Reviews 

Good:
Bought the registered agent and office service past year, in December. It's priced according to market.
It includes getting notified of changes made like the lasts changes in regulation by email. At least that time. They offered services to update company registry as needed, very expensive ones tho as they were pretty much trivial to do.

Bad:
I wasn't able to change by any means the email I firstly registered with. Not even contacting support. It can't be done. You can just add new users. That sucks so much. I mean, their website is not good in functionality.

Very bad:
Then I got the accounting service for extra 65+vat monthly, It's kind of market priced. At that time I had like 2 sales invoices and <10 purchase invoices.
I explained every small single detail to the accountant I got assigned (An**). I got contacted by her 10 days after payment. I triggered it asking support, if not, probably I would be still waiting.

I had to contact support to be able to see new functions in the web. I could see then only my purchase invoices, that's it. No other information, no sales invoices, no reports, no status, no taxes no nothing.

Horrible:
I just waited for the first deadline to send VAT reports to emta. Deadline met. I presented the reports MYSELF 1 day after the deadline. At this point, what was I paying for? I'm I receiving any service for the payment? can I trust them to do the annual report? I'm able to stop doing myself the accounting in parallel, just in case? no, no and no.
Will they report VAT next month (today is 11, still no notice or answer to emails from An**)? probably not.

Off course, emails take looooong to get a response from the accountant. If ever. I asked her 3 times already where could I see any reporting, results or just a dashboard of the current company status. No response. I even asked her if the VAT reporting I did was ok. I got a response 5 days later stating "yes, it's ok, I always check". Nice. But I pay not for you to check but for you to do the work and enable me to forget about accounting LOL.
I've even checked the Estonian holidays to check if I was missing some strange vacation period there, you can imagine.

Conclusion:
Anything you don't feel comfortable doing, try to hire an accountant by yourself in hourly basis. At least you will get some actual accountancy hours dedicated, instead of pretty much... nothing. And never, ever, stop doing your accountancy even if you hire 1Office.

Update 1 moth later:
I needed to hire a new accountant by myself, as no service was being provided at all. The new accountant was curious as how the tax reports could be so obviously wrong filled. I removed my accountancy service from the provider after paying for several months for it. No tax filled, no taxes verified, no accountancy reports or any other document or information was provided.

We've been working with Kerttu Kaar and her team for the last 3 years and it's been a great experience. Kerttu is quick to reply, easy to understand, and always delivers on-time anything we request.

We worked with others at 1office in the past and always considered taking out business elsewhere, but since Kerttu has taken over we have been very pleased.

The best company to work with! Will solve any question and give a recommendation.

UPDATE from 21.10.2022:

I believe I need to be fair and make a small update here. After my initial complain a representative reached out to me with big apologies, so far I understand everything can happen and I don't have any hard feelings for a late response. What is still painful is the non-transparent pricing model (and it seems common in SME accounting industry), which leads you to the question, FOR WHAT exactly I am paying and WHY that much? Sadly, my current experience only strengthened that feeling of "too less value for too high price".

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I was looking for a #bookkeeping and #accounting service for two small private companies I run. One has been just started and doesn't have operations yet. Zero invoices, 2-3 business expenses per month. The second one is active for a year, it has ONE customer, ONE monthly invoice, a few business expenses per month. Monthly state tax and VAT declarations are mandatory even when zero, yes. No employees, no payrolls - I manage all payouts for myself thru internet bank, including state taxes. Kinda very modest and no significant difference between the two.

I eventually reached out to 1Office Group because I found their offering pretty much affordable, plus 'fully automated' which is really important, you don't need to reach out every time you need in invoice issued, you can upload your expenses and forget about those, well, who doesn't love automation.

And yes, a representative contacted me, I provided the details and soon thereafter I have got a price offer. Which was same 65 euros for a company not yet active. And over 3x times higher price for the second one.

Oh well, hmmmmm, I wrote in reply, can you please give me a price breakdown to understand such a huge difference in prices? At the end, can one extra invoice per month really cost 3x times more? Given that everything is "fully automated", I might even suppose that I might be able to generate the invoice myself.

That was on September 2nd. I checked with them once again on September 6th. Today is September 14th. I haven't got ANY answer yet, no out-of-office reply, nothing. It feels like they just ignored, forgot and silently banned me whatsoever. Super nice customer experience.

I am satisfied with the service.

The entire set up was very easy, 1Office supported in all steps, customer friendly!

I am working with 1Office team from 2018, using accounting and legal services. Good and reliable partner in business.

It was a great experience, really recommended to use this Company.

Lena was very informative and quick to help me with any questions I had. She took initiative with contacting me to provide me with solutions for my future needs.

Very friendly and informative. I highly recommend 1Office services for all entrepreneurs who need office and admin support.

Great work, the workers are always available and ready to answer all questions and assist with issue.

Good, quick professionell work

Working with two countries, and for 1office team its very complicated to exchange information, we as customer need to do a lot of work instead of 1office. Team is not so friendly, instead of suggestions they are approching more like tax authority or police :)

You work very good, guys, thank you very much!

While I tremendously appreciate the innovation and all services the company provides for its clientele, there's still the old world mentality with the employees producing the service every day. If I ask a question from the support staff, they can only reply whether they have it already as a pre-packaged product or service, or they do not.
As entrepreneurs, directors and managers have to tackle with challenges and problems on a constant, almost everyday basis, we turn to others to seek advice and help for the task at hand.
Personally, I teach my employees not to bring me only problems to solve. If they do, I want them to present me also suitable solutions how to proceed in order to overcome the problem the most efficient (and legal) way.

The service is good, but a little too expensive.

1office helped me a lot in various cases (from creation to liquidation). I do appreciate their flexibility, fast answers and honesty. A very important thing - they do not push responsibility back to clients where they cannot help, but they give good advice on where to go in these cases. My special thanks to Filipp, who was and is online with me in my endeavours.