1st Call - Window & Door Repairs Reviews 

Theresa Fell 18.05.2026

Excellent customer service from 1st call. We had someone to give us a quote and take measurements and the work was completed the week after. We had new hinges fitted to two windows and also new glass fitted in two windows where the seals had broke. The price they quoted was very acceptable and the work is also covered for 5 year. The guy who came to do the job cleared everything up and left things spotless. Can highly recommend and will definitely use them again.

Absolutely DO NOT USE, DO NOT TRUST, this is a cowboy firm! We booked to have all our windows taken out and resealed, trickle vents fitted, handles replaced, and one pane of glass replaced. Firstly we were booked on May Day bank holiday, and nobody turned up as apparently the sales person who did the measuring and took our money wasn’t the person who was meant to measure. So they sent a surveyor to take proper measurements and booked us in for the spring bank holiday which is today. One man in a van has turned up and said he can’t do the job because scaffolding is apparently required (which it isn’t!), and we haven’t been quoted for that. He didn’t bring any new handles with him, and he apparently can’t even replace the 1 measly window pane because he doesn’t have the right tools with him!!! Complete scam of a company, we’re determined to get our deposit back and I will be writing to the local council to ensure these thieving cowboys get investigated. 40 years experience my arse!

Edit to response:
I can see you’ve done this to many other people and you’ve replied with the same complete lack of accountability and downright lies aswell! 1) Scaffolding is not required for our bathroom window, we’ve already spoken to another company who laughed at your suggestion of this, 2) Scaffolding was never mentioned even once after TWO different people came to our property, 3) yes all new handles were agreed because I was there when my partner called you to add them on and you said handles were £50 each, 4) my partner did not say he was an ex fitter he said he had some prior experience in assembling window frames during manufacture, 5) after the absolute farce you’ve put us through how can you expect us to trust you to come back a THIRD time and actually do the job properly?! Your fitter was absolutely mortified today, he couldn’t say enough how embarrassed he was at how this job had been handled, and we certainly agree. You have wasted everyone’s bank holiday not once but twice. Lastly, the fitter couldn’t even replace the pane in the ground floor kitchen window because he didn’t have the correct bracket for the window frame, he was going to put the pane in there and leave it unsecured! He said your company only really deals with new windows, which is pathetic tbh. He also said he’d only been booked in for 2 hours to do 7 windows all by himself, what an absolute joke, it would be an all day job to do RIGHT and take more than one person! You should be prepared for an array of window frames, especially considering two people have visited the property and physically seen that they’re standard upvc albeit older ones. It’s not like they’re listed building windows, it’s a standard end terrace!

Folk who read reviews are not daft and they’ll see right through your excuses.

I have 2 windows and 1 DG pane in my conservatory replaced. Reasonable price and replacement was carried out to a great standard, cleaned up afterwards and I’m really pleased with the results. I highly recommend this company

Excellent and professional service. Very pleased with the work carried out. I highly recommend this company.

1st call were excellent and honest. They responded quickly to my enquiry and attended timely. The engineer who completed my repairs was polite and cleaned up after himself. I would use 1st call in the future.

Although the first booked appointment had to be cancelled, I was kept informed and an alternative quickly arranged.
The engineer arrived on time, was very pleasant and did a good job, leaving no mess - not even a smudged fingerprint.
A few days after the work had been completed, Aaron, the owner, phoned to check that the work had been completed to my satisfaction, which, of course, it had.

Very happy with the 2 guys that fitted my glass, cleaned up great, very friendly, couldn't do enough, highly recommend.
Thankyou

I saw the advert for them on social media. First a man came out to measure and discuss the price. The next man came to measure the thickness of the glass the the engineer came to fit my 3 replacement windows. Each person that came out was polite and professional . The fitting of my new windows was so quick with no mess left and he took my old ones away. I would highly recommend this company 100% and will use them again myself. I’m absolutely delighted.

Excellent service. From the first phone call right through to me paying the balance on completion. Polite, no pushy sales, offered great discounts the more you buy. I even gave the details to my sister who was impressed with the speed and entire house was done. Fully cleaned up afterwards. I just wish every purchase would come with such a service.

I called them because 3 of my windows had water inside and needed to sort them out. They came very quick, gave me the options I had and decided to replace the window panel instead of having to do the full window frames who sabed me s fortune. They completed the job with high quality and fair price. All the team from the office, surveyors to the person who came to do the job have been honest, kind and gave me the confidence that I was in good hands. I will recommend them to everyone and use them without hesitation if I need my windows fixed or replaced. Thank you team!

The products were excellent. The company were professional and installation was quick. I would recommend to anyone.

1st call did an excellent job with the work I required,if I require anything else I wouldn't hesitate & i would certainly recommend them.

Anyone wanting windows fixing i would defently reccomend this company ..i was told i couldent get parts and would need a new window and was quoted between 6 and 8 hundred pound for small bathroom .this company came and sorted it out for me and the price they charged i was inpressed .the lad that done the work was very polite and friendly .all work was to a high standered so would defently recomend

Service from start to end was fantastic from Alicoming out to visit to the measuring team and Aqib the installing very kindand friendly work completed to a high standard. Just to top it up a curtasy call to check all has been completed at my satisfaction by the head team. I would defo recommend 1st glass .

1stcall , did a great replacement of my conservatory glass door . Clean and tidy . I would definitely recommend them to anyone. And would hesitate to use them again .

Very good experience from start to finish friendly team very well spoken helped through out the process very quick services from quotation to taking measurements and even with installation… Got windows done in past now comp doors too… our installer KASH was brilliant very nice very friendly and did the job better than anyone very neat and tidy recommend 1st call doors and windows to everyone.

The repair to my conservatory roof was first class. The service I received was excellent, the work was carried out in an efficient manner and the workman very tidy and polite.

I have been order windows repair. It good service and good price.

Brilliant service from start to finish.
The installation guy was top notch, took the blinds down, fitted the new units refitted the blinds, cleaned up and was gone is less than 45 minutes.
Excellent service and very polite.