2020warranty Reviews 112

Very helpful customer service, and claim process was easy to navigate with their support. Kirsty was a great help.

Excellent company
I dealt with Luke who was friendly, knowledgeable and informative
I would very much recommend

Thank you Luke for all your help this week getting my claim through.

The whole process from start to finish was easy with 2020 warranty. The service recieved was efficient and professional! I would highly recommend.

Efficient and friendly service

Excellent service from start to finish—easy to set up, smooth claims process, and very helpful support. Highly recommend for peace of mind!

Don’t normally leave reviews but was particularly impressed with the customer service Finley provided , he was very knowledgeable and very polite , would definitely recommend to a friend

Big shout out to Luke for all your support over the last few months, we as a business have been trying to find a warranty company that works best for our customers and I couldn’t recommend 20-20 and Luke anymore

my experience with this company was one of a kind, truly never received more patience from anybody before, i was lucky enough to get someone as patient as Luke to make sure i got all the information i needed. highly recommend.

Luke was great from start to finish - assisted me all the way, have since purchased another warranty for my partners car with Lukes help also.

Dealt with a guy called Luke from start to finish.
No issues at all, and would recommend.

I had a great experience, the customer service team was amazing! Special shout out to Luke who made sure all my questions were answered and was really patient with me! Would recommend 🥰

The air conditioning compressor on my vehicle stopped working and needed replacing. My warranty helped cover the repair and the claim process was quick and straightforward.

Excellent communication with garage and excellent response to approve repairs. Reimburse of my payment done within seven days.
Highly recommend warranty company.

I was looking for a straightforward extended protection plan and this service delivered exactly that. Registration took only a few minutes, and the confirmation email included all the important details. Everything felt organised, transparent, and easy to understand.

We have been using 2020 warranty for over 15 months now, have to say the staff are great from support to the sales staff. They do answer every support call. we and our customers have only had positive experiences with them

2020 Warranty is an appalling company to deal with. Their small print is endless. They would not evaluate the problem via the garage, had to wait a week for a independent surveyor to have a look at the car. Meaning my car was off the road for two weeks plus. The so called independent survey who was being paid by 2020 warranty couldn't find i quote "this fault is not a sudden component failure." As they couldn't get into the component a very interesting conclusion. Basically I would advise going to a more reputable company

Very poor experience with 20-20 Warranty.

We purchased a commercial warranty (from the vehicle dealer when we purchased the truck for peace of mind) for our Iveco Eurocargo and made a claim for a failed exhaust brake actuator, which is listed as a covered component under the policy. Initially the claim was refused, even though the component is clearly listed as covered, and we had to contact them several times before they agreed to authorise the repair. This gave the impression that claims are rejected first and only reconsidered after repeated follow-up.

We followed their claims procedure exactly, obtained diagnostics from an approved repairer, and received written repair authorisation from 20-20 Warranty before any work was carried out.

Once the repair started, the garage had to dismantle surrounding components to access the actuator, at which point badly corroded fixings were discovered. This meant additional labour and parts were required to complete the authorised repair, something that could not have been known until the work began.

Despite this, 20-20 Warranty refused to increase their contribution and insisted they would only pay the original estimate, even though the repair could not be completed without the extra work. They relied on technical wording in the policy to limit their payment, even though the additional work arose directly from the repair they had already authorised.

We have tried to resolve this reasonably, but they have now stated this is their “final response” and will only pay a small amount which does not reflect the actual cost of the authorised repair.

We are now requesting their formal complaints procedure and, if the matter cannot be resolved fairly, we will be progressing the claim through the courts.

Based on my experience with 20-20 Warranty, I would not recommend anyone buying a warranty policy from this provider and would suggest looking elsewhere.

We highly recommend 2020 Warranty, we couldn't be happier with the packages for our customers. Great customer service and good range of cover packages to suit all needs and budgets.

Excellent service all round, very easy to deal with.