2BrightSparks Pte. Ltd. Reviews 

Quick support to resolve a collission that prevented a backup from completing unaided.
Have used this software for years, excellent 👍

Had a problem with backup to OneDrive, support did a great job helping me with the problem.

Syncback Pro is a fabulous piece of software that gives you much greater flexibility than normal backup programs for creating copies of your files. And their support is among the best I've experienced. They get back to you promptly and stay with you until your issue is resolved. And the guidance they provide is clear and easy to follow.

Great software and very good support!

We are using the software for about 2 years now. Today there was a glitch (sending the logs via a Google Workspace account) and the support was fast and adequate!

My Company uses the software SyncBackPro a lot and we are very happy with it. The Support helped us very quickly in some requests.

With decades of experience in the computing industry, including running my own business, ProTronics, I have had the opportunity to support numerous clients in implementing comprehensive backup solutions. Among the many tools I have encountered, SyncBack Pro by 2BrightSparks stands out as an exceptional choice. Even in retirement, I continue to recommend it to those seeking a reliable and powerful backup solution. I've been using it since June 2007 to today and currently own several licenses including their Upgrade Assurance.

My background includes extensive work with various computer systems and platforms such as UNIX/Linux, Apple OS, Windows, and Android. Additionally, my appreciation for SQL continues to keep me engaged with Linux environments. Over the years, I have tested numerous Windows-based backup software solutions, but none have impressed me as much as SyncBack Pro.

Spanning six decades of computer history, I have found that complex feature sets often result in difficult-to-use software. However, SyncBack Pro strikes an ideal balance. It offers an extensive range of features while maintaining an intuitive and user-friendly interface. In my experience, there is truly nothing else quite like it.

Moreover, 2BrightSparks consistently demonstrates a commitment to innovation and continuous improvement. Their well-written articles and resources provide valuable insights for those who wish to deepen their understanding of backup solutions.

For anyone seeking a robust, reliable, and easy-to-use Windows-based backup system, I wholeheartedly recommend SyncBack Pro.

Great software, especially SyncBack Touch, and great support!

While not an IT pro or a programmer/coder, I have been building my own Windows computers for about 20 years, so not a newbie – and I am compulsive about backing up everything – from files and folders to full system.

I'll first address the software, then customer service.

The Product:

Once set up, it works really well and fast used manually and via schedules. I'm impressed. However as others have stated online, it could be more user friendly:

-- Creation of backup profiles is clunky: one has to browse for every single directory one wants to backup. It would be much faster through drag-and-drop, like the freeware Cobian backup has done since 2000.

-- By default, each profile does a “automatic slide-out” which one has close before running it and tell SynchBackSE to not do again. I don't know the purpose of this and my guess is that most people don't need or know what it is either.

I can be nerdy and work through such things for I deal with professional audio and video software that are rather complex.

But for the general consumer such setup hurdles for a backup program may be a bit confusing and frustrating.

So while it works great once set up, these issues resulted in my giving this review 4 out 5 stars.
___________

Customer Service:

Due to some occasional instability with the full system image backup and restore program I have been using for many years, I looking into alternatives. ChatGPT and other sources seemed to say that SynchBack could do this also.

So I assumed the PRO version of SynchbBackSE would provide this and so I paid for the upgrade only to find out I was misinformed:

-- 2Brightsparks unfortunately does not included any system backup and restore software, be it via SynchBack or otherwise.

So I contacted the company within an hour or so of my purchase to inquire if any refund was possible. Response was fast and I was refunded within a day as a “product not as expected.”

This is rare as far as I know. A lot of companies won't refund any online software download purchase. So they were gracious. That matters IMO.

Fast and professional support.
Even issues that were not connected directly to "SyncBackPro" have been resolved.

I was having problems with Syncback throwing errors on files with strange directory names so of course I asked chatgpt. We went back and forth for days trying various things and I was ready to trash Syncback. Then I checked the 2 BrightsSparks website for an answer and didn't find it, so I sent a message to their tech support people. They knew the correct answer and gave it to me quickly. Should have started there! Now I love Synchback!

Excellent produit et un SAV très réactif, sur l'éclaircissement d'une particularité de syncBackSE, à savoir : pouvoir désigner un disque autrement que par sa lettre.
Quelques précisions.
Lorsque un disque USB ou réseau est désigné par sa lettre, un petit risque subsiste que Windows, dans certains cas, lui en affecte un autre (cas d'un disque USB), ce qui rend des opérations tel que MIROIR(surtout en tâche Windows "shedulée") "Catastrophique".

SyncBackSE est capable de contourner facilement ce problème en désignant le disque par son nom (déclaré dans sa propriété)

Using the free version for more than a decade for all my backup activities, there is no equivalent. I had an issue recently connecting with a cloud service, the support was so reactive with perfect communication (to investigate a problem which was not on their side). Happy to buy the pro version now.

These guys make a truly great product and the support and service is the best I have come across, prompt support and very knowledgeable on the product

Very happy with SynchBack pro. Because backup is very important and often the saving angel, support is therefore very important. Needed support twice and within a few hours a solution was given / explained in detail how to adjust the setting to our wishes. If you need a reliable backup program with, if necessary, a sea of ​​extras and support, SynckBack pro is the best choice.

The support from Swapna was very helpful. Incredible Swapna was online on new years eve and the yew years day also. With this Information I got SyncBack Touch running.
I using for many years SyncBack Pro for Windows.

One more time Thank you so much.

Josef

I have been using SyncBackPro for years.
Sometimes I encounter an issue while backing up my environment.
When it does happen, the 2BrightSparks team has always helped me resolve the issue.

Réponse rapide et précieux conseils du service technique concernant la migration de SyncBack SE ->W11 👍 Merci 😊

I have had the program for several years and it is relatively bulletproof. On the rare occasion I have an issue, the support team responds quickly and resolves my issues immediately. It’s my understanding and settings that causes the issue-not the software. Great product and great service.

Two Things make this company top of its game. First the software SyncBack Pro is brilliant and performs the job its designed for magnificently. The software and its flexibility of options will suit the novice user right through to the most critical professional. The second is the people behind the company. From sales to support. Especially those in support are super helpful, very professional and extremely competent.