2XU Reviews 83

Worst customer service ever. I placed an order in the middle of October, 1 item was missing on delivery. I sent them multiple emails and messages on Facebook but have received no replies whatsoever. It has been almost 3 weeks. I'm very disappointed about this company. This will be my last time purchasing apparels from this company.

Would give 0 stars if I could - I placed an order a month ago - paid for express delivery - and have still not received the items. Have emailed 3 times and not received a response - some of the worst customer service I've ever received!!

Terrible quality stitching - do not buy! I bought 2 pairs of 2XU shorts from my local running shop and in less than 3 months the stitching on the seams was coming apart.

The running shop tried to contact 2XU with no luck and in the end the running shop kindly paid for a seamstress to get the shorts re-sewn for me.

Considering the price 2XU charge for their clothing it shouldn’t be coming apart at the seams in a handful of wears. I could understand if it was 1 pair of shorts, you might consider it as a one off, but the fact that both pairs of shorts had the same problem suggests it’s a quality issue.

Their clothing is completely unsustainable and poor quality

I first came across 2xu when I started triathlon in 2010 when I purchased my tri suit, since then I’ve purchased their tights, shorts, t shirts and jackets and I cannot fault any of it, in fact I rate it above all other fitness brands! I am shocked at the poor reviews here as i have had nothing but fantastic experiences from 2xu

they're okay. customer service could use improvement, but the products are decent

I ordered calf sleeves and arm sleeves it says shipping is 2-5 working days i waited 2 weeks not just was it late only the calf sleeves arived.

this is the best i would love to get hired when can i sighn

Bought a pair of compression socks that weren't fit for purpose but unable to return as pack had been opened. Contacted customer services btu no response. £15 for a pair of socks is an expensive mistake. Do not recommend and will not use again.

Dreadful product, dreadful customer service. Ordered a pair of ignitor compression tights for running marketed as super comfy super efficient. Went for first run of 7 mile and there is a stitched seam running bang on along the inner thighs. Hence I had that bad chafing on my upper inner thigh I was bleeding when I returned from my run. Absolutely terrible badly designed faulty product. Contacted for advice and to return product and no reply. Not surprised looking at the reviews on here!

I recently complained to 2XU due to the seams starting to come apart on a pair of 2XU leggings.
These have been very lightly worn, for one winter season and no wear and tear and I've owned them for less than a year.
I have sent several emails with no reply, their live chat doesn't work and they don't have a phone number. Terrible customer service.
I would recommend buying from elsewhere.

Sadly they don't actually deliver what you order. I've pend the last 10 days trying to get remedy to no effect. Therefore I can only recommend not purchasing. If I get any remedy I'll update this review

I never received my orders. This company wont disclose their ABN nor ACN. They do not have registered phone nor address consumers can use to lodge a formal complain with Australian Authorities . If you have been scammed by ordering items from their website that never arrived report them.

Very poor quality item. Faulty material that was falling apart . Ordered flight compression leggings £63.99 . After one use holes appeared and despite photographic evidence 2XU provided no resolution to either replace or refund . Buyer beware.

I have now tried two pairs of 2XU tights - both valued at $140 - and neither worth even half of the price!! The first pair had major stitching failure within 6 months. I rang Doncaster 2XU (where I purchased the tights) - but they didn't have the same tights available. It was suggested to me that I drive nearly an hour to a store that had stock - when I asked the employee why I should have to drive 2 hours to fix their product failure, her response was that if I waited until more arrives, the manufacturing warranty could have expired!! I decided to return the tights for a different style - which again had stitching fail, but this time within 46 DAYS!! I am appalled. When I emailed 2XU I got an email telling me to submit a form with details and images and evidence and send the tights back to them - like I'm not busy!! - and all this at my expense (plus its "recommended" that I purchase insurance on my parcel as they take no responsibility for lost postage). Additionally, the customer service person was flippant and unapologetic. I was "handled" and she couldn't have cared less. I will be returning the 2nd pair once the shops reopen and getting a refund. They are the WORST tights I have ever bought and I will stick with the other brands I trust. 2XU lacks quality for the price tag and should be avoided!

Terrible Customer Service. Very unclear returns and exchange system. Returns form didnt work properly. Unable to get through to person on the phone, very rarely gets back to emails straight away !!!! I was even asking for my money back I was asking to exchange for larger size. For the price of there products I expect much better customer service.

Bad customer service. Did not answer a question I had and instead replied with a copy/paste text of the product.

I read that. I’m only taking my time to ask questions that the description did not cover.

Used once, had no issues so didn't have to deal with customer service. Fairly sure friends have order clothes there too without issues so I wasn't put off by bad reviews here.

I purchased a £600 2xu wetsuit through tredz.co.uk. After 3 swims a hole developed in the suit. I was not able to use the wetsuit while the issue was being dealt with by Tredz. It took 4 weeks for the supplier 2xu to reply to be basically told it wasn't covered under warranty despite following the care guidance. Not even a penny contributed to the repair, it seems £600 is just a drop in the ocean for companies like this. It should be assumed that if something costs a lot of money than I am going to take good care of it! Absolutely disgusting customer service. P.S the review should be 0 stars really

I spent over $100 for a pair of 2xu full length women’s compression tights.

Within 2 months of purchase, the seam around the knee has began to unravel. They had been worn less than a dozen times.

I contacted 2xu on their supposed 12 month warranty. It was not honoured.

Don’t buy this product. It’s expensive and they clearly spent all their money on advertising and none on the customer service.

I ordered 2 pairs of compression tights, I have received 1 pair. I have sent multiple emails and rang and left messages to be called back. I have not heard anything from this company. They are happy to take my money and not send product.
Disgusting customer service.