32 Degrees has the WORST shipping and customer service I have ever encountered. I placed an order and once it shipped I was told is would be delivered by Door Dash - I thought that was a bit odd, but... Toon meer
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Originally, I placed an order for several items and I was relatively pleased, even though their are sizing is a little off, and the prices were good. So I decided to place a second order. Somehow, du... Toon meer
two separate order within 2 months. same issue. Worst customer experience ever. Do not order or deal with this company
Never again! This company has now become entirely incompetent. To make matters worse, their new mailing vendor, UniUni, is entirely dysfunctional. One order very delayed and another not arriving at... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Shop our men's and women's collection of down jackets, coats and athletic inspired styles. Great quality at great prices. Free Shipping on all orders $32+
Contactgegevens
Spangler's Farm Drive 15860, 60544, Plainfield, Verenigde Staten
- 32degrees.com
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After emailing about 6 times
After emailing about 6 times, They said they would do nothing to replace or refund damaged items
Made an order two weeks ago and didn't…
Made an order two weeks ago and didn't get my package. Customer service just issued a refund rather than trying to get my items. Julianna, the rep I was working with said this happens very often. Poor service. They should have helped resolve rather than treat their customers as nothing more than the means to a quick buck.
Awful customer service!
Awful customer service!! Slow response and not helpful!
BUYER BEWARE!!!!
BUYER BEWARE!!!!
Do not buy from them!!! Customer service sucks and will not help you with your order!!! Was happy with their product but customer service goes a long way! If I could cancel my order, I would! But I can't!
Customer service rep Arman!
The zipper is crap on my husband's…
The zipper is crap on my husband's zipper. He can zip up fine but takes several tries to unzip.
Return policies are abysmal
Return policies are abysmal. If you're ordering something from them you better know your size in that exact item because you can't return/exchange it without paying fees or following ridiculous policies.
Terrible
Terrible. Ordered two items with express shipping. First, the order was delayed and then only half of the order was received. Customer service is non responsive. You are better off spending a little more money on actual quality items from a quality company
Unmatched value
Unmatched value. The quality isn't refined but the style, serviceability and PRICE are amazing.
I first bought 6 pairs of no-show socks for $7.99 including shipping! I was still skeptical so over the next few weeks, I washed them in my washing machine - they held up perfectly.
So....I bought 6 more pairs of the socks, a hoodie and a pair of pants for - wait for it - $14.99 including shipping!
The socks are of course good and the hoodie amazing - the pants weren't quite what I expected so at these prices - I'll donate them. A win all around!!
32 Degrees never sent the jacket I ordered then told me to place a 2nd order
I ordered a jacket from 32 Degrees. They sent me the wrong items, refunded me, and then told me to try placing a second order because it's the company policy not to make replacements - even though I don't need a replacement, I need the item I ordered and never received. If it's too much of a hassle for 32 Degrees to just send me what I ordered or even fix their mistake in sending me the wrong items, then it's too much of a hassle for me to place a second order in the hopes that they get the order right this time.
This company is fantastic
This company has terrific styles, great fits, fantastic prices and unmatched customer service. I own undergarments, baselayers, active wear and outer wear and have even at one time bought pet coats and love everything. I’ve had a few problems with various orders and customer service was prompt and so helpful. I am so glad I found this company.
Avoid this seller
Avoid this seller, they have the worst customer support you can think of. The customer service is literally non-existent. Good luck if you are trying to reach out and talk to them because there is no one you can actually talk to. Their phone number is not working, I waited on their chat for hours and nobody response. Also, their website is worthless if you reach for any support. In my case, I need to update the shipping address because it was default to the wrong address when I check out with their Shop app. I noticed it right away and try hard to reach out to correct the issue but this company is a joke and I can't get any customer support to help. Worst online shopping experience ever. I can't recommend enough to stay away from them based on my experience.
By the way, this guy got an F on BBB rating. That should tell you something. I wish I saw that before buying anything from them.
I would give zero stars if possible
I would give zero stars if possible. When I ordered I was given a delivery date. This date kept being delayed. I get it, it was the holidays. When it was finally set to arrive, I was home waiting. It never came. Then when I checked the tracking, it showed that it was delivered. It NEVER was! I even had a delivery alert for the package. Never received one. Now no one wants to help find my jacket. Not this company. Not the delivery company. No one! I will not run the risk again.
The prices are very good
The prices are very good. it might take a little time for the stuff to come but at those prices. I'm in no rush
32 Degrees no more!
I started shopping at 32 Degrees during the pandemic. I was happy with the quality of clothes and the prices, but recent purchases have been problematic!
Customer service is now out of the country. which wouldn't bother me If they were efficient and did what they said they were going to do!
It's not worth the money I lost during my last purchase!
I don't recommend them anymore.
Shipping charges drama
I ordered and paid for expedited shipping and there was a glitch with my order. I sent customer service an email and was promptly refunded the charges. This is amazing customer service.
Inconsistent sizing/bad sewing job
Bought the ‘down’ jacket in a XXL. It fits tighter than the vest I bought of theirs at Costco a few months ago that is big on me. I think their sizing is quite inconsistent. Also, the jacket I bought had the zipper sewn shut at thr bottom!!! I had to seam-ripper it open. WTH? I guess you get what you pay for!
Customer service take 7 days to respond…
Customer service take 7 days to respond and just spams copypasta.
Sends out defective goods hoping ppl too lazy to return then charges people for returning for something their fault
Horrible customer care service
Ordered Christmas presents Nov 30. They supposedly created a label to ship with UPS. I contacted company and they refer me to a tracking number but UPS states that it is not a valid number and they never received package. Company customer service offers no additional response and no customer support. Do not order from this company. Hopefully my credit card company will assist.
Manufactured from the cheapest…
Manufactured from the cheapest materials possible, NO support, and they post a fake mailing address and phone number on the Better Business Bureau site. I suspect they will eventually go bankrupt for ripping off innocent buyers.
Didn't receive my item in 3 to 5…FULL OF LINT
Didn't receive my item in 3 to 5 business days at stated on the website....TOOK LONGER THAN Temu TO ARRIVE. Also, the item LEFT everything full of LINT.
UNSATISFACTORY.
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