All interactions with Optima legal were excellent, from their Do not Reply email service, the questions posed, were simple, easy to understand. Anytime I had to get in touch to speak person to... Toon meer
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Lees wat reviewers zeggen
RE- MORTGAGE SERVICES COULDN'T BE SIMPLER I received online communication throughout the whole process of remortgaging. At first I was a little weary as I’m not that savvy using computers,ho... Toon meer
Bedrijf heeft geantwoord
They were good especially at the start and would recommend. My two comments are they could have acted faster between the mortgage offer which was late through no fault of their own and completion whic... Toon meer
Bedrijf heeft geantwoord
We had a very smooth, efficient experience with Optima. The online portal was user friendly & updated regularly and promptly so you knew exactly where you were in the process. Would definitely use Opt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Optima Legal
Geschreven door het bedrijf
Optima Legal
We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.
Contactgegevens
Suite 5A, West Village, 114 Wellington Street, LS1 1BA, Leeds, Verenigd Koninkrijk
- info@optimalegal.co.uk
- 360.optimalegal.co.uk
4,2
Goed
10K reviews
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Antwoord van Optima Legal
We are glad your experience with us was efficient. Thank you for your positive feedback
Optima Legal
Antwoord van Optima Legal
We're happy to hear that our service was quick for you! We appreciate your positive feedback.
Optima Legal
Had two seamless transactions with this…
Had two seamless transactions with this company. Highly recommend
10 augustus 2026
Antwoord van Optima Legal
We're so glad to hear that you had great experiences with us more than once. We truly appreciate your recommendation and positive feedback!
Optima Legal
Awful service
I was recommended using Optima Legal for transfer of equity by Barclays four months ago.
Initially, the process looks clear and user friendly with their online tracker.
However, the process has been incredibly slow and it can take weeks for anyone to respond via their 'get in touch' page.
They also demanded I needed to pay a shortfall payment of £17000 by a deadline which had already passed. When I queried it I was told I had to pay before they would take my case any further. When I rang Barclays, they said I did not owe any money whatsoever.
When I eventually got through to someone they said 'oh yeah I can see now that might not be correct.' No apology or accountability.
I am hoping my case eventually comes to a conclusion. It seems I am no closer to a completion date.
Avoid at all costs.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Optima Legal
We are truly sorry to hear about the difficulties and frustration you have experienced with your transfer of equity process. It seems we have not communicated clearly with you how redemption statements work, and what the jargon on them means. When a redemption statement is received, it is always calculated to a specific date. This results in the provider of the statement (your current lender) to use language that implied the deadline for the payment was a specific date, however all that means in reality is that for the figures to be correct as per that specific statement then payment should be made by that date. We can usually add daily interest for a specified number of days as long as the statement remains valid (a period of time determined by the current lender). We understand that we are familiar with this process and failed to guide you through this appropriately. We appreciate you bringing these concerns to our attention. We are actively reviewing your feedback to understand where our process fell short and to prevent similar situations for others. We are committed to improving our service and communication.
Optima Legal
Terrible service no communication
Terrible service no communication, hour wait on the phone, never call back, no legal experience on call handlers. Would never use them again.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Optima Legal
We are sorry to hear about your frustrating experience with our service and the communication difficulties you encountered. We are actively reviewing our call handling procedures to prevent such issues.
Optima Legal
Antwoord van Optima Legal
Thank you for your positive feedback, we are glad to hear the service you received warranted a 5 star review.
Optima Legal
My husband and I found doing everything…
My husband and I found doing everything electronically was very challenging due to our age. The fact that ai and scamming is high. But once we get to human staff/s at optima legal they're very excellent, professional and experience in dealing with our mortgage. We would recommend them all.
17 juli 2026
Antwoord van Optima Legal
We appreciate your feedback and understand that navigating digital processes can be challenging. We use our own portal as it provides better security than email and a faster and more efficient (and less wasteful) service than post. We're glad our human staff could provide excellent assistance with your mortgage. We value your recommendation.
Optima Legal
Antwoord van Optima Legal
Thank you for your positive feedback, we really appreciate it!
Optima Legal
If I could give them 0 stars I would
If I could give them 0 stars I would! Completely incompetent law firm and I would never trust them to handle my mortgage again! We had a remortgage offer in place for months and on their online tracker I was made to believe everything was on track and I had provided all evidence that I needed. Then the week before the end of my current deal came along and this deal fell through. We found out because of my mortgage broker chasing things up, not Optima legal. This resulted in us
not having time to secure a new deal before our current deal ended and causing us further financial difficulties. Then, almost two weeks after it was all over, we received an email from Optima Legal giving us information that we had been given by our broker two weeks prior! The delay and lack of communication is shocking! Absolutely the worst experience which has caused me so much stress.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Optima Legal
We are sorry to hear about the experience you had with your remortgage. We are committed to improving our services and would like to investigate this further but have been unable to identify your file from the information you have provided. We have therefore sent you a request for further information, we would be grateful if you could provide the requested information to allow us to do a full and thorough review of your experience.
Optima Legal
Generally good
Generally very good, apart from wrong redemption statement request, leading to some confusion.
7 augustus 2026
Antwoord van Optima Legal
We appreciate your feedback. We understand the confusion with the redemption statement, it is not always possible for to know when our customers make their payments to their current lender or how long that lender takes to process the payment and therefore we have to take each redemption statement at face value as accurate. We are always working to improve our processes.
Optima Legal
Contact i long and frustrating
Contact i long and frustrating, online system is poor and prone to error. Quite frankly avoid like the plague. It's a shambles
7 augustus 2026
Review zonder uitnodiging
Antwoord van Optima Legal
We are genuinely sorry to hear about your frustrating experience with our contact and online systems.
Optima Legal
Poor Communications
I was frustrated twice when messaging, both times leading to delays which I believe lead to the late completion & unnecessary additional costs in added interest fees.
1. I messaged I had received the text to authenticate the signing of the deed & the response when in circles asking if I wanted to complete the deed.
2. I messaged asking if the lease I had already sent was sufficient, but got the same question I had already been asked.
In both questions, the responders had not bothered to read the previous context. Unsatisfactory.
The case number is: M922381
7 augustus 2026
Review zonder uitnodiging
Antwoord van Optima Legal
We are sorry to hear of the frustration you experienced due to our messaging system. We understand how important clear and efficient communication is, and we regret that we fell short in this instance.
We have unfortunately been unable to identify your file from the details you have provided. We have therefore sent you a request for further information. We would be grateful if you could provide details so that we may review your experience fully as this will help us improve our services going forward.
Optima Legal
Superb from start to completion.
Superb from start to completion.
Would definitely use again.
7 augustus 2026
Antwoord van Optima Legal
We are pleased to hear that your experience was so positive. We truly appreciate your feedback and look forward to assisting you again in the future.
Optima Legal
Antwoord van Optima Legal
It's great to hear that you found our team easy to reach and prompt in our responses. Thank you for your kind words about our team's service.
Optima Legal
Excellent and easy
Dealing with Optima Legal for my re-mortgage was really easy and efficient. Really like the ease of submitting and completing documents. I would highly recommend. Contacting them was very easy and always responded quickly to any queries.
1 juli 2026
Antwoord van Optima Legal
We're pleased to hear that you found the process easy. Thank you for your positive feedback.
Optima Legal
Very smooth and quick service from…
Very smooth and quick service from start to finish..
6 augustus 2026
Antwoord van Optima Legal
It's great to hear that you experienced such good service from us. Thank you for your positive feedback!
Optima Legal
Quick to answer the phone
Quick to answer tye phone. Streamlined online processes and just quick altogether & nice staff on the phone, overall very positive experience.
3 augustus 2026
Antwoord van Optima Legal
We are pleased to hear you had a positive experience with us. Thank you for your feedback.
Optima Legal
Very smooth and worked within the best…
Very smooth and worked within the best of there ability around our needs and timescales initial log onto the portal was a bit tricky but once this was sorted.. happy days!
5 augustus 2026
Antwoord van Optima Legal
We appreciate your feedback regarding the initial portal login and are glad it was resolved. Thank you for your review!
Optima Legal
Excellent experience with Optima Legal.
Excellent communication through the portal with alerts to check it when needed.
Very easy to use.
For phone enquiries staff were always polite and professional. I always got a call back within 24 hours if requested.
5 augustus 2026
Antwoord van Optima Legal
We're happy to hear that you found our portal easy to use and our communication effective. Thank you for your kind words about our staff.
Optima Legal
Good overall
5 augustus 2026
Antwoord van Optima Legal
Thank you for your positive feedback!
Optima Legal
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