I purchased a 3D Crystal for my partner after his dad passed and we received it today and we absolutely love it. The team were so extremely helpful with my request and when I spoke to a team member, (... Toon meer
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Seems pretty easy to go through the process…got emails immediately…I will be satisfied if the final product can be seen and shows up at my door undamaged by Mother’s Day as I paid extra hoping it will... Toon meer
Bedrijf heeft geantwoord
Kat personally reached out to me to make sure my order was perfect before it shipped, and after completing the order I received the order the next day! The art work is amazing and all the parts includ... Toon meer
Ordering was easy and I would have given 5 starts if it weren't for the fact that you can't view accessory descriptions. I have no idea if the base is AC or battery operated, and you have a choice of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
"We want the person who is giving our 3D Crystal as a gift, to be as excited about giving it, as the recipient will be about receiving it. And its my firm belief that when there's sincere, un-compromised focus on such a vision, revolutionary innovation is realized" Riyaz Datoo Founder & CEO
Contactgegevens
Verenigde Staten
- 1.800.990.4010
- 3d@3dcrystal.com
- 3dcrystal.com
4,8
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2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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2 orders...great products and service!
I've placed two orders with 3DCrystals and have been extremely impressed with both the quality of their products and their exceptional service.
The second order had a glitch processing my payment but both Melissa and Jason were on top of getting things straightened out. Prompt, impressive service!!
13 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you for taking the time to share your experience with us. We’re so happy to hear you were impressed with both your orders and our service. While payment issues are never ideal, we’re glad our team was able to resolve everything promptly for you. Your kind words truly mean a lot to us, and we sincerely appreciate your continued support.
– The 3D Crystal Team
Amazing Experience staff was very responsive
I haven't received my product yet, but have great confidence in Pearl, who went above and beyond to assist me. The level of her kindness, patience, and professionalism is greatly appreciated! Will circle back when I receive the special gift we created!
17 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you so much for your kind words and for trusting us with your special gift. We’re truly happy to hear that Pearl was able to support you with such care and professionalism. Your confidence means a lot to us, and we’re excited for you to receive and enjoy the final piece. We look forward to hearing your thoughts once it arrives.
– The 3D Crystal Team
Great concept and excellent product
Ordered it on Monday Dec. 15, 2025 and it arrived at my doorstep on Thursday Dec. 18th.
The heart shaped crystal with the base looks simply amazing !!! The picture lights up in different colours making it look even better. The bonus keychain I received with the same picture is just icing on the cake. Great customer service and a great product 👍
18 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you for the wonderful feedback! We’re so glad to hear you loved the heart shaped crystal, the lighted base, and the bonus keychain. It means a lot to us that both the product and the service exceeded your expectations. We truly appreciate your support and are grateful you chose us for such a meaningful gift.
– The 3D Crystal Team
Quick Response.
One of the two items ordered was scratched. Jason got on it immediately and I had the replacement in a matter of days. Easy and pleasant to deal with.
15 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hello Lou,
We really appreciate you sharing this with us. While we’re sorry to hear one item arrived scratched. Sometimes couriers do inspections which we are not great fans of but for safety reasons, they must do so. During the process, it might get handled in a rough manner but we’re glad Jason was able to take care of it right away and get a replacement to you so quickly. It’s great to know the process felt easy and pleasant, that’s always our goal.
— The 3DCrystal Team 💎
Amazing Amazing Amazing
My wife is extremely sentimental and she still misses her parents more than twenty years after their deaths. I had an idea to give her a special reminder of them for Christmas. Then I found 3DCrystal.com and I was excited by their amazing personalised heart shaped crystal. I found two separate photographs; one of my wife's mam and another of her dad. They are old, black and white, and have creases and tears. However, a lovely lady from 3DCrystal called Kat reassured me that she could use her skills to produce an amazing 3D personalised crystal for my wife. It arrived in beautiful packaging and when I opened it I was gobsmacked by the beauty of the crystal and the clarity of the 3D images. This is the most beautiful gift I can give my wife. Thank you so much Kat. Best wishes and have a Merry Christmas x
18 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you so much for such a heartfelt and meaningful review. We’re truly honored to have been part of such a special gift for your wife. Creating a piece that holds deep emotional value is something we never take lightly, and we’re so glad the crystal brought you both comfort and joy. Your kind words mean more to us than you know, and we sincerely appreciate your trust in our team.
Wishing you and your wife a wonderful holiday season.
– The 3D Crystal Team
The team gave great advice and the…
The team gave great advice and the previews were a huge help!
17 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you for your kind feedback! We’re so glad to hear our team’s advice and the previews were helpful throughout the process. We truly appreciate you taking the time to share your experience with us.
– The 3D Crystal Team
I received my order yesterday
I received my order yesterday, it was perfectly packed good....it was delivered perfectly no damage.... And I love my order it was perfect and my daughter will love it as well too... It's a perfect image of her special friend, she loved her dog 🐕 Sasha... Thank You! So much ❤️
17 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you so much for your kind and heartfelt review, Cathleen. We’re so happy to hear your order arrived safely and that everything was perfectly packed.
It truly means a lot to us that the crystal captured such a special image of Sasha. Knowing that both you and your daughter love it makes our day — we’re honored to help preserve such a meaningful memory. 💖
Thank you again for trusting us with something so special.
Pearl was meticulous and really cleared…
Pearl was meticulous and really cleared up an older picture.
Extremely happy.
16 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you for the wonderful feedback, Ted. We’re thrilled to hear you’re extremely happy with the final result.
Pearl will be so glad to know her attention to detail helped bring clarity to your photo. We’ll be sure to pass along your kind words to her.
We truly appreciate you taking the time to share your experience.
Received my 3D crystal and it was…
Received my 3D crystal and it was everything I imagined! Chatted with an online agent who was very attentive & helpful. Received my crystal within a week of ordering. I will definitely be ordering more crystals through this site!
HIGHLY RECOMMENDED ❤️
12 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you so much for your wonderful review, Samantha. We’re thrilled to hear your 3D crystal turned out exactly as you imagined and that it arrived so quickly.
We’re especially glad our team was able to support you along the way. Your recommendation truly means a lot to us, and we look forward to helping you with future orders. 💖
Immediate Connection, 5 Stars
Almost instantly connected to an agent. It was easy to communicate and the artist gave me her opinions on how things should be set up. It is always easy to work them. This is the 3rd year I have ordered gifts from them because of their awesome work and the great customer service. If only Amazon had such timely customer service!
14 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you for the fantastic review, Jeff. We really appreciate your continued support over the years.
It’s great to hear that connecting with our team was easy and that the artist’s guidance helped bring everything together. Knowing you’ve chosen us for your gifts year after year means a great deal to us.
We sincerely appreciate your kind words and loyalty.
Great quality and excellent customer…
Great quality and excellent customer service
8 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you for your kind review, Marc. We’re glad to hear you were happy with both the quality of your crystal and the service you received.
We truly appreciate you taking the time to share your experience.
Mellissa was great and very helpful…
Mellissa was great and very helpful with my order. I made typos on my gift note and she replied to me immediately and corrected my issue. I was worried but she made me feel at ease since the gift is for my mothers bday and she assured me I would receive it on time. The communication was clear and immediate. Thanks Mellissa. -Joanna
12 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you so much for the thoughtful review, Joanna. We’re really happy Melissa was able to quickly help correct the gift note and put your mind at ease.
We understand how important timing is, especially for a birthday gift, and we’re glad the communication and support made the process smooth for you. We’ll be sure to pass along your kind words to Melissa.
Thank you again for choosing us.
Very Helpful
Big Thank You to Mellissa in live chat! She assisted me through the whole process. Thank you Mellissa! Will be ordering again!
14 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you so much for your kind words, Nathan. We’re thrilled to hear Melissa was able to assist you throughout the entire process.
We’ll be sure to share your feedback with her, and we truly appreciate your support. We look forward to helping you again on your next order.
Website a bit clunky but the live chat…
Website a bit clunky but the live chat worked everything out. Can’t wait to have this gift delivered for my daughter!
13 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you for your honest feedback, Jim. We’re glad our live chat team was able to step in and help smooth things out for you.
We can’t wait for your gift to arrive and hope it brings a big smile to your daughter’s face. Thank you for choosing us.
Used the chat and Melissa was beyond…
Used the chat and Melissa was beyond awesome in assisting me and answering my questions. I am excited to see the end result. THANK YOU!
13 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you so much, Clar. We’re thrilled to hear that Melissa was able to assist you and answer all of your questions.
We’re just as excited for you to see the final result and truly appreciate you taking the time to share your experience with us.
Good service, excellent product, high recommendation
From ordering through to delivery the experience was where I felt valued, my questions answered, looked to several different options and backgrounds and agreed on a go forward design.
a view of the final product was set and I was able to see the 3D output and when the product was received was wonderful. Beautifully cut into the cube with good quality. Impressed.
10 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you for the wonderful review. We’re delighted to hear that you felt supported from start to finish and that the previews helped you confidently move forward with your design. It’s great to know the final crystal met your expectations in both quality and presentation. We truly appreciate your recommendation and your trust in our team.
– The 3D Crystal Team
The agent who was Pearl was very helpful.
The agent who was Pearl was very patient with us. We were not sure what we wanted and she helped us immensely. The crystal came out perfect we were very pleased with them. The order was place on Dec. 9th and we received them on Dec 11 TH. The crystal were beautiful and we would order again from the.
9 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you for such a thoughtful review, Douglas. We’re so glad to hear that you felt supported throughout the entire process, from exploring design options to reviewing the final 3D preview.
It means a lot to know you were impressed with the quality and craftsmanship of the finished crystal. We truly appreciate your recommendation and thank you for choosing 3D Crystal.
Their product is good
Their product is good. I have no idea if it's priced well or not because I use it for sentimental gifts. Customer service is great. Make sure to utilize the special instructions section if you have unique requests because they are very helpful
10 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you so much for your thoughtful review, Vraj. We’re glad to hear you were happy with the quality of the product and our customer service.
You’re absolutely right — the special instructions section is a great place to share any unique requests, and we’re always happy to accommodate when possible. We truly appreciate you choosing us for such meaningful gifts.
3D family Crystal
My 3d crystal arrived today and I must say it was even better than I expected after seeing it in person. Johnsey who helped me along the way was extremely helpful with all the questions I asked and I couldn’t thank her enough was much appreciated. Would highly recommend anyone who is thinking of getting a crystal as a gift.
8 december 2025
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hi there, thank you so much for taking the time to share this review. We are truly happy to hear your 3D crystal exceeded your expectations, especially once you saw it in person. I will also make sure Johnsey sees your kind words. Thank you again for the recommendation and for choosing 3D Crystal.
Great company and product
The gift i ordered came faster than expected and packaged almost as beautifully as the 3D gift itself.
2 december 2025
Antwoord van 3DCrystal.com
Hi there, thank you for your wonderful feedback. We are so glad your gift arrived sooner than expected and that you loved the packaging as much as the crystal itself. It means a lot to us that you chose 3D Crystal, and we hope we can help you again in the future.
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