3mobile Reviews 

Ordered an iPhone 13th October,got an email the next day saying it was out for delivery between 13.07 and 14.07, it didn’t arrive, went on the courier website to see it had been changed to 21st October, went on to courier website and changed the delivery date to 15th October really needed a phone as my current phone wasn’t working properly, because of this, they suspended my account, phoned them and they said they would send me a validation code,explained that I couldn’t access my emails while on a call, this carried on for, this carried on for 4 days, after speaking to numerous people, I was put through to the fraud team, she asked me how long I had lived at my address, which is 40 years, and how long I had had my bank account, which is the same amount of time, then she abruptly said, your account had been cancelled, many more phone calls which went from suspended to cancelled then back to suspended, told them I wanted to cancel and they said I had to return the phone in its original condition, told them I hadn’t even received it yet, and so it went on, they then told me the only way I could sort this out was to go to a 3 shop which I have done and thankfully have had it cancelled, won’t be ordering a new phone from 3, very stressful week

I have got 2 reviews, first is the service I received from a young lady at Cambridge shop, RAHAT, she was fantastic. I had an issue ,where i was scammed, from via a third party via GOOGLE, my spend cap was over the limit,which alarmed me, a company had issued a charge via google who pasted it on to me via my 3 account, and we solved the issue. While this was going on 3 mobile had credited my account with the whole amount £231.83, and RAHAT told me how and who to phone,thank you Rahat.All credit to ARSHIYA in India, thank you.

Everything went wrong. Tried to leave after the years contract. They told me i had to pay the 30 days notice which is fine. They then disabled my sim so i couldnt log in to pay. Eventually the only way i could pay was via a bank transfer after days of trying to find a bank account number to put it into. By the time that happened (literally a week after the month) they had put a missed payment on my credit file which is affecting me badly. All this for £17 that i was actually jumping through hoops to pay

Absolutely rubbish moved from one service provider to 3 wanting to keep my my old number after 7 attempts in contacting customer team I still can not receive calls.

At 65 i needed help with my mobile upgrade and went to the 3 mobile shop in Swansea town centre for help. Luis and Grant were absalutely amazing ,polite, so knowledgeable. It was a great pleasure to meet such smart and help full people. I have been with 3 for 20 years and have no complaints with this well run company. Thank you so much Grant and Luis. They are a credit to the 3 company. Happy happy customer.

Just terrible network. Bad signal , bad Internet bad customer service.
They just want your money.
Avoid

Phoned on the 22nd May to cancel as was at the end of my 2nd year contract. They are still billing me in July even though I was at the end of my contract and requested not to re-new. They confirmed I called on 22nd May and requested not to continue, but they said that I hadn't sent the hub back, the customer service advisor was supposed to send me pre-paid packaging but didn't. Requested refund and they have refused it, they have now sent me the pre-paid after calling again to complain and explain what had happened. Supposed to get a call back from a manager...but obviously that didn't happen. How convenient for them to use as an excuse to carry on billing me. Same with 02 they have done the same to me. I WOULD HIGHLY RECCOMEND USING EE, AMAZING CUSTOMER SERVICE AND ON THE SAME DATE THEY PROCESSED MY CANCELLATION - I WOULD NOW ONLY USE EE, WHAT A GREAT COMPANY EE IS COMPARED TO THESE FRAUDULENT COMPANIES RIPPING OFF CUSTOMER.

I would give them 0 stars if the option was there!!. I was a customer for about 5 years and was continually scammed, constantly overcharged and as I travel a lot they have an awful lot of black spots in South West Ireland. The day my contract was up I moved to Eir and haven’t had a problem unlike the 3 scammers.

I changed my broadband method from an in house modem to a mobile broadband device and had to return the modem which is quite understandable. They said they would get a package sent to me to return the modem and if it wasn’t received by them by a certain date I would get charged £85 for the device.
I have repeatedly tried to get the package by phoning and telling them that nothing has arrived, and after getting nothing I have just seen that over £100 was charged to my account.
I shall keep the modem now but this failure to provide me with the opportunity to return the device (as I couldn’t hand it into a store) is unacceptable.
Once my minimum period with the mobile broadband device has expired I intend finishing with 3 Mobile unless I receive an apology and explanation of what went wrong.

this Company takes your money and does not supply top up vouchers. And when you ask for your money to be refunded they refuse. I have spent so much time on phone complaints and even going into store. What gives the right of 3 to take money and keep it without either providing top -up or refund . So called complaints have just rung me and said nothing can be done the very rudely disconnected call! The mobile number in question is Dormant. so way not say so when trying to make payment!

I have been with 3 mobile on and of for years and recently finished my sim only contract with them.However I'm still on contract with 3 on broadband for another 2 more years.A few weeks ago I recently signed for another mobile network with a sim only deal.Over the last couple of weeks it seems 3 mobile was trying to contact me,inundating me phone calls that I missed that were more likely withheld numbers which I block.So yesterday I tried to use my debit card and it was being declined.I phoned up my bank for them to confirm 3 mobile took a large sum of money from my bank account. I then contacted 3 mobile in anger and they tried to say I had cancelled a new 2 year sim only deal with them which was a blatant lie.I can only think 3 were annoyed that I went over to 02.And you know 3 mobile wanted me to wait a few days before I would receive my money back into my bank account. Luckily my bank reimbursed my money back into my bank account.Normally these things you read about and think that they're exaggerated but I've found out that's true.
What a disgusting company 3 mobile is and this is how they replay my loyalty to them.
Unfortunately like I said I renewed my broadband contract with 3. Unluckily for me my two weeks grace has already passed.

I'm old and easily confused! I didn't know that there is a charge for sending pictures on text MMS, I wasn't even aware of MMS being a thing and I didn't bother looking at the bills for a very long time.

They have reimbursed over fifty pounds of charges. Massive thanks to Jasika and Shakeel.

Since 2024 Three has charged me via direct debit and my card taking money under H3G and THREE for differing amounts. Each month they’ll take £100+. My all inclusive is £25.12 pcm. Despite sending to “proof” email unredacted bank statements (at their insistence) I’ve never heard back. I’ve even had to spend hours getting ARN numbers from my bank for the THREE payments they’ve taken that don’t sit with any number. They’ve literally called me a liar. They’ve done it again and again. In December they took £23, £23, £62, £17, January they took £20, £35 and Feb £88? Now they’ve cut me off as apparently I’ve defaulted. I can’t waste one more second of my life with this awful company. Please please AVOIDDDDDDD!!!!

If, by chance, you speak with someone in India who does noot, repeat not, tell porkies then you are indeed fortunate - I have talked with 3w females in India and on each occasion they had been economical with the truth.

We used it many years then We called them to cancel the contract on September so 30 days notice term gone they are still sending bills charging and phone is not working what is this

Recently changed my mobile service to 3 so far its been great no interrupted service,great deals on various products from sim only,phone contracts,device deals,smart tech & home broadband. They have products from all the major brands at competitive prices to suit all budgets. Another big plus now with 3mobile & Vodafone teaming up which just makes the customer experience even more positive I personally would recommend 3 to others looking to change there provider. 3 also offer competitive new customer deals a quick & simple switch service and a handy & easy to use app where you can keep track of your account,view upgrade options,apply for additional devices,make payments & so much more

Despite an earlier review and speaking to a member of 3 customer service team I am still receiving letters from CRS a debt recovery team.
I owe no money,this has already caused my credit rating to plummet through no fault of my own.
3 are disgusting and my 20 years plus using them counts for nothing.
Avoid at all costs !!!

Utter s**t. Wasted 4 1/2 hours of my time waiting to be connected after using my phone to pay for a top up data pack. Avoid

One of the worst customer services imaginable. I have been a business customer since their inception in Ireland. You can only speak to people in India with broken English. This morning I asked to speak to someone in Ireland as the agent was fraudulently misrepresenting the price of plans, the agent put through a request but the Irish agent refused to take the call. Called back, spoke to another agent with broken English and was accused of being racist when I asked to speak to someone in Ireland. Disgraceful. This company doesn't give a toss about its customers.

Used by scammers and suspect they have access and give access to.customer details for a fee.by employees. I have proof...
DO NOT TOUCH THIS ORGANISATION