3mobile Reviews 

I got sent a faulty phone, was told to send it back with the envelope they provided so it would be insured. They are now saying they didn't receive it and denying that conversation saying I'm liable. Been a customer for years but totally let down and now having to go through the Ombudsman. Avoid

I closed my account with 3 because of their association with Vodafone, a firm blacklisted by three generations of my family.
3 and Vodafone will get on well together, recommendation is steer clear of both.

Stay away not worth it nothing but hassle

Appalling customer service
Poor in every aspect
Avoid !

Absolutely useless!
They treat customers appallingly I'm surprised they are still in business.
Waste of time talking to customer services or putting in a complaint.

Had nightmare trying to report missing mobile phone .Fortunately/Unfortunately a neighbour found it though it had been destroyed by car running over it though better than stolen and data all lost.But trying to contact 3 was a nightmare.Terrible(A.I) that won't let you criticise (A.I) always changing it to (S.O) for some reason.

I was locked in for 2 years couldn't wait for the contract to end. terrible service from the get go. I was driving ALONE through France and I had no data for my satnav. called them numerous times to be told its all fine its working well it wasn't. trying to get you off the phone as soon as they could. raised a complaint nothing ever came of that but guess what data roaming charges applied to my bill. even the last few days once the live agent realised he wasn't going to persuade me to stay/renew just said bye and exited chat. and guess what they have just taken final bill and now I have to wait a month for refund. JOKE. I would highly avoid using this service provider at all costs.

Shocking avoid

Absolutely rubbish company and rubbish customer service
They lie to from the beginning when you leaving they put you more things like me they said I got to pay £208 I said why they said it’s the contract even I don’t signed the contract it’s the lady she told me any time you can cancelled no charges absolutely rubbish people.
Rubbish customer service and rubbish network absolutely disgusting behaviour.

I have paid 3mobile for over 10 years. They are totally incompetent and when I was charged nearly £150, I missed 1 payment which has gone on my credit score. I’ve been paying them since my son was at school. He’s now 25. He switched it to his account and they have charged me again !!!!
Dee COLBOURNE and Alexander Dorocant
Don’t bother with this company, they are a mess.
I could go on but I think it’s enough
They are 💩💩💩

My prepay plan is terrible, my internet is too slow and I paid twice last month and until now I didn't receive my money back from 3.

Worst customer service ever. Paid by bill online. the money has come out of the account, Two case ids no call back and not resolved, They has passed it onto CRS to get payment, which I have paid now,But they still owe me as I have paid this twice. Will never uses or recommend after I get my money back.

Purchased €5 topup from anpost, topup code wouldn't work and was told by 3 support that it was inactive. Multiple phone calls to support over multiple weeks and being promised a fix, I've still not been reimbursed. Absolutely useless support staff.

I've been a 3 customer for some time and never had a problem up to now. On September 20th I had a text msg to say they were taking down 3G in Hull. Having a 4G/5G phone thought nothing of it. Since September 23rd I've not been able to make or receive any voice calls. Can't contact customer services on 333 as it won't connect, chat also isn't working is at continually states all operators are busy. Does this come under breach of contract?

Awful customer service, staff speak at 100 a miles an hour , don't listen and dont answer the question , if you challenge them they accuse you of being difficult and hang up , took them numerous calls and 5 days to transfer my old number to them leaving me without a phone so I had to pay an extra month on my old phone , 3 eventually offered me a fiver in compensation , absolutely awful experience . Went for a new phone , requested a Pac code and received a final bill for 360 quid for a phone I have never used and only had 6 days , this people are useless and have caused me so much stress , called them and was told I don't owe the money only for them to ask for it again

Tried for over half an hour one Friday to top up on line, something I have been doing for several years with them. Nothing would activate for me to top up using Safari so changed to Chrome same problem. Tried to top up using my mobile would not accept my card details on three occasions. Tried Landline same effect. Went to the office on Saturday and they explained they were having technical problems. Asked to top up in shop but they could not do that. Asked if it would be better if I changed providers and the sales staff said YES and shrugged her shoulders. No working technology, no working customer services and now no customer.

Utterly useless, no roaming in Canada, terrible service in USA

3 or not to 3 was it from 3.
The phone was sent from 3 that I didnt ask for. And I returned it back with prepaid label sent to me by the same person that sent me the phone. And now since February being charged £34 a month for a phone that I dont have. The say they are dealing with it they have a back log of cases.

i had to get a replacent 3 contract sim
thinking id get it put it in my phone and it would work?
how wrong i was,after puting it in my phone and nothing happend af after 2 hours i contacted them by there usless web chat and after waiting an hour was told it takes 2 to 3 days????
what to activate a sim card?!!!
i thought 3 had got better,how very wrong i was,AVOID

Absolutely worse thieving network provider EVER constantly bumping up price on contract every chance they get whilst a lot of providers still allowing you to use your paid for allowance abroad theses sh1tsters want more money from you for the privilege. Personally I’d say AVOID AVOID AVOID don’t give these scumbags your hard earned money