3mobile Reviews 

I have been with 3 for 2 years. Unfortunately I decided to upgrade to an iPhone 15 pro max and I went to the store and ordered one. I was told that my current contract will be working until I receive the new iPhone 15 pro max but what they did is they have cancelled my current contract and now I’m not able to use my phone at all.
There is no internet service for over 2 months now. I can’t call anyone and I still have to pay them every month on time.
I have had dealt with so many network companies but honestly this is the worst company so far.
I’m stuck with them I can’t leave them and if I stay with them can’t use the phone.When I call the customer service, nobody is able to help me in this situation. Don’t know what to do.
If there was a 0 star option, I would have gone with that.

Been with 3 for about 2 years only because I negotiated a good deal. My wife now has a mobile and I spent ages last night trying to order a SIM card , she only makes phone calls.
I had to give up in the end as I was going dotty. Impossible to speak with anybody and a rubbish menu system when you phone.
3 times I managed to get a sim in my basket but having entered all my details including bank details I had an email saying the order would be cancelled in 3 days.
Then another email saying they were changing my number to the one on the new sim which drove me spare.
It was still in my basket this morning so I cancelled the order and bought one from elsewhere. Same price.
Utter rubbish. Keep clear.

The worst UK service provider. They blocked access to my number allowing a third party to access my data online. I called in to have the number moved over but they refused even when the third party has her own number. But I have used this number above 3 years.

No data signal or service for 3 months of a 12 month contract in Glasgow city centre. Constantly told there were works in the area.
Refused a full refund but they charge full amount to break contract. Very UNTRUSTWORTHY, CROOKED & UNRELIABLE service.

Received a missed call(no signal) then a voice message saying my "problem was fixed & to restart my phone. Total lies. The signal is still very weak & cuts out constantly. For 3 months they have been sending these texts claiming it has been fixed. I contacted them again. Their voice over at start of call tells me there is works in my area. So someone at 3 Mobile is lying. Still no refund offered for 3 months of not receiving contracted signal. Paying for useless rubbish. never again.

Yet another phone call from 3 mobile today, to discuss my best option - an apology & an offer to cancel my contract 11 days from its end. I seriously feel this is a wind up or harrasment on their part.

The customer service is beyond terrible. I have been charged for a phone I do not own and it’s impossible to speak to anyone who knows what’s going on. After speaking to an advisor for over an hour I was told I had to go into a 3 Mobile store to find out why I was being overcharged. When I went into the store, the assistants were rude and unhelpful. I still don’t understand why I have been paying for a phone I do not own

Cancelled my broadband in November 2022 but unfortunately the person I spoke to did not record that call so I have been pursued by three different credit agencies impacting my credit rating. I have today again cancelled my broadband and having told them exactly what I thought of the “customer service” only to be told I would receive a further bill. They asked if there was anything they could do to sway me back to 3. Presumably that was a joke. Avoid at all cost

3mobile is no longer fit for purpose.
No or very very slow mobile data for a week. There's not even a phone number to call them anymore.
When all you can get is a very occasionally H+ signal, whatever that means it takes several minutes to load a single page.
I now have to drive five miles just to use the mobile data at the top of a hill.
I will be cancelling my contract on Monday morning as I'm paying £50 a month for a service I can't use.
Pathetic company. A complete waste of money.

3mobile has been off-line all weekend and when I try repeatedly to log on nothing happens. Is 3mobile just sh!t?

I would advise anyone who is at the end of their contract and wants to leave 3 mobile go get a solicitor to deal with them because they will keep giving you the run around a terrible company to deal with they should be thrown out of the country they deal with their customers in a underhanded way

Called into the store in Houndshill Blackpool on Weds.25th Jan. as I had a simple fault on my phone that couldn't be answered by the Sales Assistant I spoke to. His reply was "Don't know what you're talking about" and then disappeared into the back office with the remaining staff, I could just hear peals of laughter which made me feel humiliated and angry as I have been a customer with 3 for 13 years. On the rare occasion I have called the Call Centre they have always been polite and courteous. Although the Assistant Manager intervened, she had little control of her staff. When I called the Call Centre later to complain they understood my query perfectly. I returned to the branch to confirm that I had lodged a complaint about the inefficiency of the discourteous staff and was told to leave by the Assistant Manager as she said I was insulting her staff by referring to them as inefficient. The Call Centre have allocated a complaints reference number by txt but no official email. That was 4 days ago. My contract ends next month so will be looking round for a better deal with another network and hopefully speak to staff that are much more respectful to the older generation.

The customer service is the worst. I have spoken to them many times with different questions or problems. Every very time I was met with rudeness and condescension. In fact, they must know how terrible their employees are because they have a recording stating that verbal abuse will not be tolerated. They should listen to their staff and how they treat their customers. The only abuse given out is from them! Guess what ... Kindness, patience and understanding costs nothing!!! If I could give them a negative rating, I would! If it wasn't for the lack of mobile coverage in our area, I would have changed to a different service long ago.

Abysmal.

Accidentally selected wrong roaming plan (picked my own countries roaming by accident, even though I am already covered for full data use in my own country) and was on holiday thinking all is well. Had service interruption,could not get through to support pages. Used Wifi at hotel. Went home talked to support they explained what happened. Gave me a 300.00 bill and after me asking for this mistake to be taken as an exception they gave me 30% Credit and basically told me to be grateful, as they are by rights not obliged to give me anything as the 30 quid payment I made was 'valid'. It was 'valid' alright. Even though it's 100% provable that I was in a different location to the roaming package.

Been with them for a decade. Avoid they are clowns. Moving to a competitor and never coming back

all and every time i need to use website/app to top-up their site is down ? no customer service worth talking about. from what I have discovered all mobile companies are useless, in it for the money and no customer support. when I got really anoyed and told three that i would change my network, the response was. . . "good idea" hows that for customer service!

unreliable, disloyal

KTBFFH

Unreliable network. Disloyal to its clients. Customers beware. See switcher.ie

So horrifically unreliable
The data has no back bone and folds under any sort of pressure
When I'm on a call its almost as like the signal just gives up on me half way through
Terrible brand Vodafone much better

Can’t believe there’s not a rating for minus 5 stars a grab all company with no moral backbone in the face of poor treatment of Chelsea FC off with their heads as they would say in Saudi

Awful company, up the chels

Reading the reviews on here, I am not surprised at my experience at the store in Shrewsbury yesterday. The downright rudeness, ignorance & belligerence of the sales assistant I had the misfortune to deal with was staggering. Their policy is no return, no credit note after the short period of 14 days. The item I bought as a Christmas present was not fit for purpose. I lodged a complaint with 3 HO & intend to contact the manager when he is back in store. Very conveniently he is off work till Sunday. Avoid this company like the plague.