4Patriots Reviews 

Antwoord van 4Patriots

27 aug 2025

Hello,

We’re sorry to hear that your purchase did not meet your expectations. For future reference, the full contents of each kit are listed on the product page so you can review them before ordering. That said, all of our products are backed by a money-back guarantee. To check if your order qualifies, please reach out to us at reviews@4patriots.com and we’ll be glad to assist.

Antwoord van 4Patriots

27 aug 2025

Hello,

We’re truly sorry to hear that your purchase did not meet your expectations. Your satisfaction is very important to us, and all of our products are backed by our money-back guarantee. Please reach out to our team at help@4patriots.com, and we’ll be happy to review your order and provide return instructions if eligible.

Antwoord van 4Patriots

18 aug 2025

Hi Tom,

Thank you for sharing your review. All of our products are backed by a 365-day money-back guarantee, so if you’re not completely satisfied with your purchase, please don’t hesitate to reach out, and we’ll be happy to provide return instructions.

I also want to assure you that we welcome all customer feedback on our website. We never block or prevent honest reviews from being posted.

Antwoord van 4Patriots

18 aug 2025

Hi Oscar,

Thank you for taking the time to leave a review. We don’t carry a knife product, so it’s possible you may be thinking of a different company. I also want to assure you that we would never send items you didn’t personally add to your cart or choose to add to your order.

I’d be happy to look into this further and help find a solution. If you could send an email to reviews@4patriots.com with ATTN: Kerri in the subject line, I’ll make sure it gets addressed right away.

Antwoord van 4Patriots

11 aug 2025

Hi Luana,

We understand your frustration and apologize for any inconvenience you experienced.

As noted, your order was fully refunded, and you were informed that you may discard the order if you choose.

Antwoord van 4Patriots

5 aug 2025

Hi Cath,

Thank you for taking the time to share your feedback. We understand your concerns about the product being manufactured in China and appreciate the opportunity to provide more context.

The Patriot Power Generator was thoughtfully designed and developed at our corporate office in Tennessee, in collaboration with a highly skilled manufacturing partner in China. While we make every effort to source products domestically whenever possible, certain categories—particularly electronics—pose significant challenges when it comes to U.S. production. These challenges go beyond cost and include limited domestic manufacturing capacity, access to specialized engineering, and the complexity of global supply chains.

It’s worth noting that many high-tech products, such as cell phones, computers, and televisions, are also manufactured overseas for similar reasons. That said, we maintain strict quality standards and ensure that every product we offer meets our expectations for performance and reliability.

Please don’t hesitate to reach out if you have any further questions or concerns.

Antwoord van 4Patriots

5 aug 2025

Hello,

Thank you for taking the time to share your feedback. We completely understand your frustration and truly appreciate you pointing this out.

Your feedback is valuable, and we’ve shared it with our team as we continuously work to improve the experience for our customers. If you’re still considering the system or have any questions, we’d love the chance to help—please don’t hesitate to reach out!

Thank you again for your honest review.

Antwoord van 4Patriots

5 aug 2025

Hi Mike,

I'm so sorry to hear that your Patriot Power Cell isn't working as expected. I'd be happy to help you with this!

Please send an email to reviews@4patriots.com with ATTN: Kerri in the subject line, and I’ll make sure your issue is taken care of promptly.

Looking forward to helping you!

Antwoord van 4Patriots

24 jul 2025

Hi Geneva,

I'm so sorry to hear you had difficulty reaching us and for any confusion caused.

To clarify, the Ultimate Water Filtration System is designed to purify more than just tap water. The only types of water we do not recommend using with this system are saltwater or brackish water. However, if you purchased the Patriot Pure Pitcher, that particular unit is intended specifically for tap water only, as noted on the product page.

Regarding your return, the processing time is determined by your financial institution, not by 4Patriots. While most institutions process refunds well before the 10-business-day mark, policies can vary, which is why we state up to 10 business days to account for all potential timelines.

Again, I truly apologize for the frustration this has caused. If you'd like to discuss anything further, please don’t hesitate to reach out to us at reviews@4patriots.com.

Antwoord van 4Patriots

24 jul 2025

Hi Pam,

I'm so sorry to hear you're having trouble with your Patriot Power Sidekick. I'd be happy to help you get this resolved. Please send an email to reviews@4patriots.com with “ATTN: Kerri” in the subject line so I can assist you directly.

I look forward to helping you!

Antwoord van 4Patriots

2 jul 2025

Hi Krystal,

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. It’s never our intention for any customer to feel disrespected or dissatisfied, and we’re very sorry if our service came across as anything less than helpful or courteous.

We'd like the opportunity to make things right and learn more about what happened. If you're open to it, please reach out to us directly at reviews@4patriots.com, so we can better understand the situation and work toward a resolution.

We value all of our customers and strive to provide a positive experience for everyone, and your feedback helps us do better.

Antwoord van 4Patriots

26 jun 2025

Hi Cliff,

Thank you so much for the kind words and continued support! We’re thrilled to hear that you’ve had great experiences across multiple purchases—and we really appreciate your patience with the return and refund process.

It means a lot to us that you’ll continue to shop with 4Patriots. If you ever need anything or have questions down the road, we’re always here to help!

Antwoord van 4Patriots

26 jun 2025

Hi Jack,

Thank you for taking the time to leave a review. We completely understand that some customers prefer to build their own systems with individual components like inverters, batteries, and panels. That approach can definitely work for those who have the time, technical know-how, and desire to customize.

Our products are designed to be all-in-one, plug-and-play solutions for customers who value ease of use, reliability, and support—especially during emergencies. We aim to take the guesswork out of setup and ensure everything works seamlessly right out of the box.

That said, we truly appreciate your feedback. If there’s anything specific about your experience you'd like to share, or if there’s something we can do to improve it, we’d love the opportunity to make things right. Feel free to reach out to our team any time.

Antwoord van 4Patriots

17 jun 2025

Hi Rita,

Thank you for reaching out, and I’m very sorry to hear about the trouble you've experienced—not only with the Sidekick generator but also with the return process. That’s not the experience we want for any of our customers, and I appreciate you taking the time to bring this to our attention.

I want to sincerely apologize for the confusion and lack of follow-through you’ve encountered. You should have received your FedEx return label promptly, and our team should have kept you informed throughout the process. We clearly fell short of that, and I understand how frustrating this has been.

If you have not yet received your label, please send an email to reviews@4patriots.com and we will assist you right away.

Again, I’m truly sorry for the inconvenience and the delays. We value your business and your trust, and we’re taking steps to ensure this doesn’t happen again.

If there's anything else I can do to assist you further, please don’t hesitate to let me know.

Antwoord van 4Patriots

29 mei 2025

Dear Albert,

Thank you for taking the time to share your feedback. We're very sorry to hear that your experience with our solar panels did not meet expectations, and we completely understand how frustrating it is when a product doesn’t perform as intended—especially one designed for durability and emergency use.

Our folding solar panels are designed to withstand a range of outdoor conditions, and it’s unusual to hear of cracking due to temperature changes. We’d like to learn more about what happened so our quality assurance team can investigate the issue further. This helps us improve and ensure every product lives up to the standards we set—and that you expect.

Regarding the proprietary connection: we understand your concern. Our solar products are built to integrate seamlessly with our generators for optimal performance and safety, which does result in a unique connection. That said, we always aim to offer value and reliability in exchange for the investment our customers make, and we’re sorry to hear we fell short in your case.

We truly appreciate your support of American-owned businesses and are disappointed we didn’t deliver the experience you hoped for. If you’re open to it, we’d be glad to speak with you directly to discuss possible options or a resolution. Please feel free to contact us at reviews@4patriots.com or by phone—we’re here to help.

Antwoord van 4Patriots

29 mei 2025

Hi Zach,

First, thank you for being a loyal 4Patriots customer and for your continued support over the years. We truly appreciate the trust you've placed in us, and we’re very sorry to hear about your recent experience with multiple products failing—especially at a time when you needed them most.

We completely understand how frustrating and disappointing this situation is, particularly given the investment you’ve made and the critical role these products play in your emergency preparedness. It’s unacceptable for any of our items to fail when reliability matters most, and your feedback is not only valid, it’s invaluable.

We’re actively reviewing your case and understand you've already reached out via phone and email. Our customer experience team is working to respond as quickly as possible, and we want to assure you that we will do everything we can to make this right.

That said, we also recognize that this is about more than just replacing products. It’s about trust. Please know that we are escalating this matter internally to better understand what went wrong—not just in your situation, but in how we can improve the performance and reliability of our products overall.

We are committed to standing by you and ensuring your experience is resolved to your satisfaction. If you haven't already received a reply, someone from our team will be reaching out shortly. In the meantime, you’re also welcome to contact us directly at reviews@4patriots.com with your case details so we can prioritize your support.

Thank you again for bringing this to our attention, and for giving us the opportunity to fix it.

Antwoord van 4Patriots

29 mei 2025

Dear Mary,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and deeply regret that your interaction with 4Patriots has caused such frustration. Please know that your concerns are taken seriously, and we want to address them transparently and respectfully.

We understand how upsetting it must have been to face unexpected charges and issues with your credit card. Our intention is never to mislead, and we sincerely apologize if there was any miscommunication regarding the payment plan. While we do offer financing, certain selections at checkout may lead to full charges if the correct option is not selected and verified. We recognize this may not have been clear in your case and are reviewing how we communicate these options to prevent future confusion.

Regarding your experience with our customer service team—we acknowledge that hold times can be frustrating, especially when you're trying to resolve an urgent matter. We are currently working to improve our response times and phone support systems to better serve all our customers.

We also hear your concern about our return and refund process. While we do require the return of products before issuing a refund, this is to ensure accuracy and protect both the customer and the business. That said, if you—or any customer—has returned a product and not received a refund, that is absolutely not the standard we hold ourselves to. We want to make that right and encourage you to reach out to us directly at reviews@4patriots.com, so we can investigate your case thoroughly.

Please know that customer trust and satisfaction are top priorities at 4Patriots, and we are committed to improving every aspect of our service. While we may not always get it right, we genuinely appreciate feedback like yours, which helps us do better.

Antwoord van 4Patriots

30 apr 2025

Hi Sherry,

I'm sorry to hear you’ve experienced issues with your order. Our survival food is designed for long-term storage—up to 25 years—when kept under proper conditions. For best results, the food should remain sealed and stored in a cool, dry place, away from heat, light, air, and moisture. Ideally, temperatures should stay below 75°F to maintain maximum shelf life.

If you'd like to discuss your order further, please reach out to us at reviews@4patriots.com. We’re here to help!

Wishing you a great day!

Antwoord van 4Patriots

30 apr 2025

Hi Heidi,

Thank you for your feedback, and I’m truly sorry to hear that you were not satisfied with your purchase.

While the provided cooking instructions are intended for standard kitchen use, our survival food can absolutely be prepared over a campfire, camp stove, or similar heat source. Many of our customers successfully use it while camping and report great results. As long as you have access to clean water and a heat source, you're good to go!

Regarding the serving counts per pouch, the choice to package multiple servings together is intentional. This approach helps keep both the cost and the weight of the kits lower. Each pouch clearly lists the measurement for a single serving to help with portioning.

Because environmental conditions like heat and humidity greatly impact the potential for mold or bacteria growth, we cannot guarantee food safety once a pouch has been opened. However, if the pouch is resealed and stored in a cool, dry place, the food can remain fresh for weeks. Always inspect your food before consuming it—if you notice any unusual odor, flavor, appearance, or visible mold, it's best to discard it.

If you have any additional questions, please reach out to us at reviews@4patriots.com!

Antwoord van 4Patriots

30 apr 2025

Hi Dennis,

I'm sorry to hear that you may have issues with your order. Our survival food is designed to last up to 25 years when stored properly. To ensure maximum shelf life, it's important to keep the food sealed and protected from heat, light, air, and moisture. Ideally, storage temperatures should remain below 75°F, as higher temperatures may shorten the shelf life.

I’d be happy to help look into the issues with your order. Please reach out to us at reviews@4patriots.com for further assistance.

Wishing you a great day!