A1ortos Reviews 249

Brett was very helpful and couldn’t do enough for me. Great service and definitely be back in the future.

Brett was brilliant I would highly recommend anyone looking for a car at a1ortos

Our experience here has been “A1” from start to finish! Jay has been a consummate professional even when faced with unexpected problems (of our making not the garages)! The only thing I can say is brilliant! He has done all the heavy lifting in this process leaving us nothing to do but drive away in our new car extremely happy! Thank you Jay

5* amazing service. Kenny was amazing

Great service from Brett. Nice, easy deal making! No back and forth, gave me a fantastic price on our trade in.

We travelled from Sunderland and glad we did. A slight imperfection on the leather was sorted swiftly.

We will 100% return as a customer when looking for our next car.

Thank you for your patience - made the whole process run smoothly.

First Class service…. Tony had helped and Support me through the process showing exceptional high standards and professionalism , i hope you deal with you again in the future and the 200 mile journey was worth .

Do not buy from A1 Ortos – a deeply upsetting experience at the worst possible time

I bought a car from A1 Ortos in April 2025, and I genuinely wish I had never dealt with them. This was meant to be our first family car, purchased during a very special but vulnerable time, as my partner and I were expecting our first child. I delayed writing this review because I truly wanted to give A1 Ortos every opportunity to do the right thing and resolve the situation fairly. Sadly, they have not.

From the outset, the car was mis-sold to me. The salesman, Brett, explicitly told me the car had adjustable suspension. After taking the car home and driving it properly, I realised it did not. When I raised this, he denied ever saying it. I then spoke to the sales manager, Dilan, who also insisted the suspension was adjustable and tried to convince me that “this is just how the suspension is.” While in front of him, I called Audi directly, and Audi confirmed the vehicle does not have adjustable suspension. Only then did it become obvious to them that they were wrong. Even the general manager, Marc, later confirmed that his staff had provided me with incorrect information.

During this time, I noticed they had another vehicle of the same specification in stock and intended to request a test drive to compare the two. Before I could even do so, the listing was suddenly taken down. Shortly afterwards, the same car reappeared online, but with the exterior trims now wrapped in black. When I questioned this, I was told this had been done at a customer’s request. However, this explanation made little sense, as the vehicle was then re-advertised with the addition of a “black styling pack.” This only deepened my concerns and left me feeling that information was being altered or presented differently from what was actually the truth.

The vehicle was advertised as being in “stunning condition” and an “impeccable example,” yet this could not have been further from the truth. Within a day of driving it home and leaving it parked, the tyre went flat due to TPms valve being sealed with silicone instead of being correctly fitted. The boot would not open at all. Chrome trim had been wrapped black and then crudely painted black, with visible blobs of paint. The oil level dropped to a dangerously low level after barely being driven. Basically there was numerous issues with the paintwork, bodywork, tyres, and interior. This was not a car in “impeccable” condition by any reasonable standard.

The most distressing part came when it was time to go to the hospital for the birth of our child. I could not even use the car. The boot would not open, one tyre was flat, and when I finally accessed the boot through the back seats, I discovered the tyre inflation kit was out of date. A car bought specifically to keep my growing family safe was completely unusable at the exact moment we needed it most. The thought of potentially driving my newborn baby home in a car that was not safe to drive is genuinely frightening.

After returning home from the hospital, I formally rejected the car and requested a full refund under the Consumer Rights Act 2015, as the vehicle was not as described and clearly not of acceptable quality. A1 Ortos refused outright. Instead, they offered vague “goodwill” gestures that did nothing to address the seriousness of what had happened. After reading other reviews, this appears to be a pattern rather than an isolated incident.

I also asked A1 Ortos to engage in independent mediation by joining The Motor Ombudsman. They refused. This has left me with no choice but to pursue legal action, something I never wanted to do, especially during such an emotional and important time in my life.

Based on my experience, I strongly urge others to stay well away from A1 Ortos. A trustworthy dealership would not mis-sell vehicles, deny responsibility, ignore consumer rights, or refuse independent mediation. Instead, I felt taken advantage of at one of the most vulnerable moments of my life.
Update 25/12/2025 I still haven’t received a refund or a reimbursement, the car is parked up on a drive, they still haven’t signed up For a ADR. Waiting on to take legal action.15/01/2026 Marc (general manager)could not tell me the grounds I rejected the car and has blocked my emails. The car is not in use I don’t trust it.

Darren was fantastic, nothing was too much trouble and gave me a fantastic experience. Couldn’t recommend more!

Jay was excellent all the way through the transaction. Knowledgeable and helpful and a really nice honest guy. Thanks very much 👍🏻

Came in last week and bought a car from Darren he was very professional. Would definitely use this car dealership again. Darren couldn’t help enough with the sale of my car. The completion of the sale was quick and smooth.

Very Good experience, thorough explanation and process. Very friendly and honest company. Would recommend.

Smooth transition. Pleasant service with no hazzle. Jay did everything for us

Tony was a great help from my first enquiry to day of collecting the car, great customer service.

Great company with lovely cars! Tony was very helpful in ensuring the process was a smooth as possible and my car was ready on time. Thank you!

Good experience with Brett, got a lovely X3m and I would use them again

Nice independent garage who are helpful from start to finish. Had a couple of very minor issues when I collected my car but I was back within a week and the issue was fixed in an hour. Huge thank you to Joe who was great; professional and patient with me when I had some queries about the particular vehicle I was purchasing and sorted me out promptly with the minor issues I had with the car. Thank you again!

Purchased a car from Joe last week and couldn't be happier with A. The car and B. the service Joe provided. Right from the initial enquiry he explained everything properly and made the whole experience easy and pain free.

Very professional service. Kept informed throughout the process. Staff could not have been more helpful.

Highly recommended, very professional, a place that I will definitely come back to.

Many thanks to Tony for all is help.

Great experience from start to finish and fully transparent on every step of the way. Would highly recommend in the future. Thanks again to Wes and Brett as well as the full management team and their amazing customer service