A1ortos Reviews 249

Honest.
Car in excellent condition and Kenny was very professional.

I dealt with Joe, who made the process so easy, great service

Great experience, as to be expected with a used car including part exchange there was some discussions to get to the right price but all of it was fair and pleasant.

Car is lovely and Kenny & Tony were both excellent to deal with.

Looking forward to dealing with them on future cars.

Fab experience dealing with Kenney from the initial enquiry online answering all my questions. To Tony on the day of purchase ensuring a smooth and stress free handover.

Thanks guys Love the car.

Outstanding service, Joe was my salesman from start to finish he was excellent always email back, always easy to speak to over the phone, great dealership experience. (Amazing fleet of cars )

Excellent customer service from Kenny, easy purchase from start to finish!

I would like to commend the professionalism of Joe Hughes and we are very lucky to have him as our Sales Executive. If 100 is the highest rating, Joe highly deserved to get "101" as he is the best in his craft.
We had an amazing sales experience, excellent customer service, stress free, very efficient and what was promised to us - was perfectly delivered by him. My husband had been dreaming of owning a premier BMW X5 and Joe made it happen!
Thank you so much Joe and we are happy to have you and A1 Ortos again when our PCP ends.

Can’t speak highly enough of this company. Joe, our salesman was polite, courteous and considerate at all times. Not pushy or in any way stereotypical of a car salesman. The vehicle was described accurately and met with expectation.

My wife and myself found a range rover evoque on A1Ortos web site on friday 25/7/25 , I rang and spoke to Joe one of the sales men , I must say I've bought a lot of cars over the years but Joe made everything so easy , put my mind at rest that nothing was to much trouble for him , any questions I had he dealt with no problem. I picked the range rover up 30/7/25 great service Joe Thank you .

Recently bought my dream Car and Kenny was the first person who dealt with us on viewing. I must say his work ethic and ability to get you the best deal was impressive! From the initial browsing to the purchase totally honest and transparent service. Highly recommend!

Excellent service friendly and knowledgeable staff good overall customer service

Excellent, polite and very friendly service from a nice clean dealer. BRETT was very helpful and down to earth, not like most `pushy` salesman.

Tony was great, there was no hard sell or pushy salesman. He explained everything from start to finish in a calm manner. The whole process was smooth. We would definitely recommend purchasing you next car from them!⭐️⭐️⭐️⭐️⭐️

Excellent experience from start to finish!
Jay was Honest and helpful from the start, making sure everything was perfect for us!
On collection day he even ran me to collect some nappies while we waited from the shop for baby as I had forgotten them! One of a kind experience! Thank you Jay!

Well spoken and polite salesman Brett hassle free process gave the best price for my part ex and the cars they sell are top of the range and the best examples of prestige cars very happy and satisfied with the service I’ve received a very happy customer

This is the third car I’ve bought from A1 Ortos and each time I’ve been made to feel like their best and only customer.

All the team are really helpful. Tony looked after us this time, his knowledge and advice made sure we were matched with the perfect car and a great price.

Getting a reliable and affordable car is one thing, getting first class service and aftercare is the icing on the cake.

****AVOID LIKE THE PLAGUE, THIS DEALERSHIP IS NOT WHAT IT SEEMS**** UPDATE......at the point of purchase, they said they would have to send a V62 TO THE DVLA as they did not have the log book. Surprise of surprises, the DVLA are still to receive this 6 weeks on despite A1Ortos saying they resent as it must be "lost in the post". If you dig in to other reviews you will find a recurring issue here. **Legals pending as consumer rights have been dismissed out of hand. I was sold a jaguar with pre existing faults and have rejected the car under the consumer rights act as per UK law but A1ORTOS refused to comply. They also refuse to supply data under my SARS request which is also non compliance of UK law**

I will be gathering further information about A1 Ortos. Very interested to speak with others who have issues, look me up on socials.(FB)

Neil S

All seemed good when first bought my car from them, however 4 weeks later and after I already paid them the money difference that was needed to settle the finance on the car I part exchanged with them and it still hasn’t been paid I’m currently paying finance on two cars!! Absolute joke, I’ve bought lots of cars from garages in the past and ever other garage has always paid it straight off, they now have my car in they’re name which I’m paying for and need to get trading standards involved to sort it out

Well well well...

They've removed my previous review and complained, when nothing was said that wasn't true!

Cars are valued, with damage on, 10-15% above retail book value, lie to your face then shrug and laugh when caught out.

Went to see a car advertised as 'mint', had bodywork damage, rear diffuser damage, damage to the front splitter, they said nothing would be sorted on the car as its "6 years old you expect damage" and wouldnt even take a penny off the list price stating "I knew the price of the car before I turned up so you should be happy with the price". Some small surface scratches maybe but a damaged door, broken rear diffuser, broken front splitter, chips and scratches, needed about a grands worth of work doing before it should even turns up in a showroom! salesman clearly know less than zero about cars, and are exactly that - salesman! was offered 4 grand less for my car in its current condition than WBAC would offer! (I've since sold my car for £4,250 more than this lot offered (sold for £8,000, they offered £3,750), to another garage the week after lol - could have got 10k private easy) lots of paid reviews for this company, its changed owners multiple times and only been in business a few years. Clearly they sell cars to people with issues, who don't know about cars, then don't look after them as the reviews state. Been building cars, buying and selling them longer than this garage has been in business and I can tell you now, avoid this place like the plague. So many red flags its unreal.

If you keep trying to take my reviews down I'll make sure some bulk reviews get put in :) poorly run business, with shady practises should be known to people who are spending their hard earned money on a car and putting trust in a garage run properly, which you clearly aren't.

Having found this place on Auto Trader i dealt with Jay from start to finish. No pressure to buy the car but great guidance from start to finish. Car all ready on a time to suit me. Thanks again. Top service.