Exceptional customer service from Lindsey, the people in the warehouse, and the Rochester store for all helping me out with an issue regarding an abode part that I hadn't even bought directly from the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased a kettle tap 18mths ago. Brushed gold. We had an issue initially when being plumbed in. Speaking to the customer service they were very helpful and immediately replaced the tap Unfortuna... Toon meer
Bedrijf heeft geantwoord
I found the customer service team exceptional, with special mention for Stephen and Lindsay. The engineer who was sent to service our ProBoil was very efficient, explained things clearly and was plea... Toon meer
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Whilst we are very disappointed with the boiler unit as it is the second one we have had, and now the hot water connection has split, we could not be more impressed with the customer service. Marger... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Abode (Abode Designs)
Geschreven door het bedrijf
Abode Designs is a UK designer and supplier of premium kitchen taps, boiling water taps, kitchen sinks and kitchen water solutions.
Based in Yorkshire, we create products that combine thoughtful British design with dependable everyday performance, helping homeowners create kitchens that look beautiful and work effortlessly.
Our collection includes kitchen mixer taps, boiling water taps, filtered water taps and kitchen sinks, available in a wide range of styles, finishes and configurations. From contemporary and architectural designs through to traditional and classic styles, we offer solutions to suit different homes, tastes and lifestyles.
We offer an extensive collection of boiling water taps. Designed around choice rather than a one-size-fits-all approach, our range includes different styles, functions and finishes, helping customers find a solution that works for their kitchen, budget and daily routine.
Alongside our product range, we support homeowners, kitchen retailers, installers, kitchen designers and developers across the United Kingdom. Whether specifying a complete kitchen project, replacing an existing tap or maintaining a boiling water system, our team is committed to providing helpful, practical support throughout the customer journey.
Customer service and aftercare are a key part of our business. We provide technical support, installation guidance, spare parts, filter subscriptions, maintenance advice and product support to help customers get the most from their kitchen products long after purchase.
Our boiling water tap customers also benefit from ongoing support around filter replacement, descaling, system maintenance and product care, helping to ensure reliable day-to-day performance and long-term ownership confidence.
Customer feedback plays a vital role in how we develop our products and improve our service. Reviews and real-world customer experiences help shape future product development, enhance support processes and ensure we continue to meet the needs of modern kitchens and our customers.
Whether you're researching kitchen taps, comparing boiling water tap brands, looking for replacement filters, exploring kitchen sink options or seeking support for an existing product, our team is here to help.
Abode Designs is part of Norcros plc and supplies customers throughout the United Kingdom through a network of kitchen retailers, merchants, developers and online channels.
Our promise to you
Geschreven door het bedrijf
- Comprehensive aftercare, spares and maintenance support to keep your kitchen performing at its best.
- We design and supply premium kitchen taps, boiling water taps and sinks for modern homes. Alongside our product range, we provide comprehensive support to ensure a smooth experience from installation through to long-term use. This includes: A comprehensive range of spare parts for ongoing maintenance and product longevity. Support for filter replacements and system upkeep on boiling water taps. Guidance on descaling and routine maintenance to keep systems performing efficiently. Installation support and advice across taps and boiling water systems. Our products are designed to be easy to install, maintain and live with, supported by clear guidance and responsive UK-based customer service. We focus on delivering reliable performance not just at the point of purchase, but across the full lifetime of the product. Visit our YouTube channel for support videos: https://www.youtube.com/@abode_designs
3-year boiler guarantee with the ProBoil.3X boiler
Warranties that give you peace of mind...
At Abode, we stand behind the quality and reliability of our products. The ProBoil.3X boiler is backed by a 3-year guarantee, giving customers added confidence in its long-term performance. Designed for everyday use, the ProBoil.3X combines proven engineering with dependable functionality to deliver consistent results in the kitchen. Should you ever need assistance, our customer service team is on hand to provide product guidance, aftercare support and help with any queries.
Contactgegevens
Unit L Whaley Road, S75 1HT, Barnsley, Verenigd Koninkrijk
- 01226 283434
- cxteam@abodedesigns.co.uk
- abodedesigns.co.uk
Subscribe & Save on all Abode Filters
4,8
Uitstekend
819 reviews
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Antwoord van Abode (Abode Designs)
Hi Thomas,
Thank you for the great review!
I was given excellent advice to…rectify a taste in the water
I was given excellent advice to overcome the problem coupled with diagrams of how our system should have been installed in the first place
1 september 2026
Antwoord van Abode (Abode Designs)
Hi Colin,
Thank you for taking the time to leave a brilliant review! We appreciate it.
A person on the phone.
A person on the phone.
A correct answer to the query.
How refreshing.
20 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Justin,
Thank you for the great review!
Very knowledgeable
Very knowledgeable, helpful, polite and efficient staff and service. I would definitely recommend this company.
24 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Andrew,
Thank you for the great review and your recommendation!
Very responsive
Very responsive and sent a replacement part immediately. I would recommend
21 augustus 2026
Antwoord van Abode (Abode Designs)
Hi James,
Thank you for the brilliant review!
10/10 — Great service from start to finish!
10/10 — Great service from start to finish!
I recently purchased the Adobe tap, and the entire experience was very smooth. Ordering over the phone was straightforward, and the customer service representative was friendly and efficient when taking my payment.
The tap itself is lovely—it fits right in with the kitchen and came at a good price. The installation by Danny was seamless as well. He was very friendly, showed us how to use the tap properly, and gave us helpful advice on maintenance.
Really pleased with how everything turned out. 10/10, would definitely recommend!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi William,
Thank you so much for your fantastic review! We're delighted to hear that you had such a smooth experience from ordering, through to installation. Thank you for choosing Abode and for your recommendation. Enjoy your new tap!
Good product; poor delivery.
The product is excellent; just what I needed. However delivery was a big let down: the DPD man just left the package in the grass by my front gate, even though, as requested, I had specified a 'Safe place'.
19 augustus 2026
Antwoord van Abode (Abode Designs)
Hi William,
We're truly sorry to hear about your delivery experience. Whilst we're delighted that the product was exactly what you needed, we completely understand how disappointing it must have been to find your parcel left in the grass by your front gate rather than in the safe place you had specifically requested.
Although DPD handles deliveries on our behalf and the actions of individual drivers are unfortunately outside of our control, we sincerely apologise for the frustration and inconvenience this has caused. This is certainly not the level of service we want associated with our products or brand.
We genuinely appreciate you taking the time to share your feedback. It means a great deal to us to hear that the product itself met your expectations, and we hope that despite this unfortunate delivery issue, you'll be able to enjoy your purchase and feel confident shopping with us again in the future
Thank you
The Abode Team
Great service!
The lady that dealt with my service enquiry was as helpful as it is possible to be
Talked through the issue and suggested a remedy- ordered the bits for dispatch the same day
Resolved the issue!
Great service
25 augustus 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Neil,
Thank you for the brilliant review!
I would definitely recommend Abode
I would definitely recommend Abode. My kitchen tap had a fault on the metal. Lindsey at customer services was absolutely brilliant. She dealt with everything and kept in contact with me throughout the whole process. I was sent a brand new tap, and i am very happy with it. Thanks Lindsey you were brilliant.
18 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Laura,
Thank you for your lovely feedback! We're delighted Lindsey was able to help and keep you updated throughout the process. Enjoy your new tap, and thank you for recommending Abode!
Exceptional service
Exceptional service. Staff are helpful and knowledgeable. Prompt response to our request for replacement parts together with useful advice.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Jane,
Thank you for the brilliant review!
Great customer service…
We love our 3 in 1 hot tap and proboil boiler. We have had issues with the boiler but I can’t speak highly enough of the customer service department who replaced the unit and were very prompt with their response.
12 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Colin,
Thank you for taking the time to leave a review. We're delighted to hear you're loving your boiling water tap and boiler. Whilst we're sorry you experienced an issue with the boiler, it's great to know our Customer Service team was able to resolve it quickly and provide the support you needed.
Thank you
The Abode Team
Absolutely delighted
Absolutely delighted with our Abode 4-in-1 hot tap. The quality is excellent, it looks great, and it has made a real difference to our kitchen.
A special mention for the expert customer service and installation by Danny. He was professional, knowledgeable and extremely helpful throughout, making the whole process smooth and hassle-free.
Excellent product and fantastic service — highly recommended!
20 juli 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Mike,
Thank you for your fantastic review. We're delighted to hear how pleased you are with your Abode 4-in-1 hot tap and that it's made such a positive difference to your kitchen. It's also wonderful to hear that Danny provided such professional, knowledgeable and helpful support throughout the installation process. Thank you for choosing Abode and for taking the time to recommend us. Enjoy your new tap!
Excellent customer service,Purchased …
Excellent customer service,Purchased ADOBE SINK in August 2020 as part of new kitchen, last week I noticed the seal around both waste plugs had split I emailed adobe on Saturday,Monday at 0810 I received email asking me to ring, 10.30 I spoke to customer service, Wednesday at 1.30 I received 2 new plugs. THANK YOU.
Service as it should be.
22 juli 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Michael,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that our customer service team was able to assist you quickly and efficiently, and that your replacement waste plugs arrived promptly. We really appreciate your kind words and are pleased we could resolve the issue for you. Thank you for choosing Abode and for sharing your experience.
Had an issue with a product
Had an issue with a product, got in touch with customer services and they got back in touch really quickly & helped resolve my issue. Happy with the experience, thank you!
12 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Holly,
Thank you for taking the time to leave us a review. We're sorry to hear you experienced an issue with your product, but we're pleased our Customer Service team was able to respond quickly and help resolve it for you.
Thank you
The Abode Team
Prompt response and good advice as well…
Prompt response and good advice as well as help with some essential spares.
11 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Lesley,
Thank you for the great review!
Antwoord van Abode (Abode Designs)
Hi Sarah,
Thank you for the great review!
The customer service lady Margery was…
The customer service lady Margery was fantastic. She was kind, and knew what to ask. I got my new unit today and its working well. This is a company that cares about its customers and went above and beyond to put my problem right.
10 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Sandra,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Margery was able to help resolve the issue for you and that your new unit is working well.
Providing knowledgeable, caring support is something we pride ourselves in, so it's wonderful to know you felt looked after throughout the process.
Thank you for choosing Abode.
Antwoord van Abode (Abode Designs)
Hi Julie,
Thank you for leaving us a great review!
A replacement tap spout was found and…
A replacement tap spout was found and dispatched immediately.
Excellent customer service
10 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Victor,
Thank you for the great review! It's great to know you were happy with the service you received, and we appreciate you taking the time to share your feedback.
Abode kitche tap mixer valves Excellent service from 1st contact to…
Excellent service from 1st contact to my new Abode mixer tap valves arriving 2days later. I was prepared to purchase these valves but after being asked when I had bought the tap and saying it was 4yrs old they said the the tap was still under warranty and sent them FOC. They also Emailed me fitting instruction. Really fantastic service.
7 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Mr G Beavon,
Thank you for your review. We're delighted to hear that our customer service team provided such a positive experience, from your first contact through to receiving your replacement valves.
We really appreciate your kind words and thank you for choosing Abode.
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