Exceptional customer service from Lindsey, the people in the warehouse, and the Rochester store for all helping me out with an issue regarding an abode part that I hadn't even bought directly from the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased a kettle tap 18mths ago. Brushed gold. We had an issue initially when being plumbed in. Speaking to the customer service they were very helpful and immediately replaced the tap Unfortuna... Toon meer
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Excellent service and information on replacing a Proboil2 instant water system. Customer service team all friendly, efficient and helpful lovely people! Items arrived next morning so couldn’t be happi... Toon meer
Whilst we are very disappointed with the boiler unit as it is the second one we have had, and now the hot water connection has split, we could not be more impressed with the customer service. Marger... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Abode (Abode Designs)
Geschreven door het bedrijf
Abode Designs is a UK designer and supplier of premium kitchen taps, boiling water taps, kitchen sinks and kitchen water solutions.
Based in Yorkshire, we create products that combine thoughtful British design with dependable everyday performance, helping homeowners create kitchens that look beautiful and work effortlessly.
Our collection includes kitchen mixer taps, boiling water taps, filtered water taps and kitchen sinks, available in a wide range of styles, finishes and configurations. From contemporary and architectural designs through to traditional and classic styles, we offer solutions to suit different homes, tastes and lifestyles.
We offer an extensive collection of boiling water taps. Designed around choice rather than a one-size-fits-all approach, our range includes different styles, functions and finishes, helping customers find a solution that works for their kitchen, budget and daily routine.
Alongside our product range, we support homeowners, kitchen retailers, installers, kitchen designers and developers across the United Kingdom. Whether specifying a complete kitchen project, replacing an existing tap or maintaining a boiling water system, our team is committed to providing helpful, practical support throughout the customer journey.
Customer service and aftercare are a key part of our business. We provide technical support, installation guidance, spare parts, filter subscriptions, maintenance advice and product support to help customers get the most from their kitchen products long after purchase.
Our boiling water tap customers also benefit from ongoing support around filter replacement, descaling, system maintenance and product care, helping to ensure reliable day-to-day performance and long-term ownership confidence.
Customer feedback plays a vital role in how we develop our products and improve our service. Reviews and real-world customer experiences help shape future product development, enhance support processes and ensure we continue to meet the needs of modern kitchens and our customers.
Whether you're researching kitchen taps, comparing boiling water tap brands, looking for replacement filters, exploring kitchen sink options or seeking support for an existing product, our team is here to help.
Abode Designs is part of Norcros plc and supplies customers throughout the United Kingdom through a network of kitchen retailers, merchants, developers and online channels.
Our promise to you
Geschreven door het bedrijf
- Comprehensive aftercare, spares and maintenance support to keep your kitchen performing at its best.
- We design and supply premium kitchen taps, boiling water taps and sinks for modern homes. Alongside our product range, we provide comprehensive support to ensure a smooth experience from installation through to long-term use. This includes: A comprehensive range of spare parts for ongoing maintenance and product longevity. Support for filter replacements and system upkeep on boiling water taps. Guidance on descaling and routine maintenance to keep systems performing efficiently. Installation support and advice across taps and boiling water systems. Our products are designed to be easy to install, maintain and live with, supported by clear guidance and responsive UK-based customer service. We focus on delivering reliable performance not just at the point of purchase, but across the full lifetime of the product. Visit our YouTube channel for support videos: https://www.youtube.com/@abode_designs
3-year boiler guarantee with the ProBoil.3X boiler
Warranties that give you peace of mind...
At Abode, we stand behind the quality and reliability of our products. The ProBoil.3X boiler is backed by a 3-year guarantee, giving customers added confidence in its long-term performance. Designed for everyday use, the ProBoil.3X combines proven engineering with dependable functionality to deliver consistent results in the kitchen. Should you ever need assistance, our customer service team is on hand to provide product guidance, aftercare support and help with any queries.
Contactgegevens
Unit L Whaley Road, S75 1HT, Barnsley, Verenigd Koninkrijk
- 01226 283434
- cxteam@abodedesigns.co.uk
- abodedesigns.co.uk
Subscribe & Save on all Abode Filters
4,8
Uitstekend
820 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Abode kitche tap mixer valves Excellent service from 1st contact to…
Excellent service from 1st contact to my new Abode mixer tap valves arriving 2days later. I was prepared to purchase these valves but after being asked when I had bought the tap and saying it was 4yrs old they said the the tap was still under warranty and sent them FOC. They also Emailed me fitting instruction. Really fantastic service.
7 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Mr G Beavon,
Thank you for your review. We're delighted to hear that our customer service team provided such a positive experience, from your first contact through to receiving your replacement valves.
We really appreciate your kind words and thank you for choosing Abode.
Really helpful to diagnose issue and…
Really helpful to diagnose issue and offer to send parts to fix. Excellent customer service
6 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Howard,
Thank you for the brilliant review!
Helpful customer service team excellent…
Helpful customer service team excellent products had to have a new tap after 20yrs and managed to get the same one. Delivered in 2days thank you Abode.
3 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Sandra,
Thank you for your review. We're delighted to hear that our customer service team was able to help and that you were able to replace your tap with the same model after 20 years. It's great to know your order arrived quickly too.
Thank you for choosing Abode, and we hope you enjoy your new tap for many years to come.
Grateful for the help
Got myself into a mess with my subscription and an over order to complicate things, so reached out to customer services. Lucky for me, Stephen picked up the mess and sorted it all out. What a relief! Thank you Stephen
3 augustus 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Julia,
Thank you for your kind feedback. We're so pleased our team was able to resolve the issue and provide the support you needed.
Thank you
The Abode Team
Antwoord van Abode (Abode Designs)
Hi Ynes,
Thank you for the great review!
Brilliant service
Initially rang for advice on a spare part for our tap. Lindsey in the customer experience team was extremely helpful and sourced the item required to fix the problem. Brilliant service.
4 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Stu,
Thank you for your great review. We're delighted to hear you received helpful advice and that we were able to source the part needed to resolve the issue. We appreciate your kind feedback and thank you for choosing Abode.
Thank you
The Abode Team
The abode service department is prompt
The abode service department is prompt, efficient and professional
3 augustus 2026
Antwoord van Abode (Abode Designs)
Hi David,
Thank you for the great review!
Helpful & responsive
3 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Graeme,
Thank you for the great review!
Thank you
The Abode Team
Lindsay helped me resolve a problem…
Lindsay helped me resolve a problem with a tap that I bought from you around 8 years ago
She spoke to my plumber and he said "it's a nice change to speak to someone who has product knowledge and is keen to help" I think you have made a new customer there.
Many thanks Lindsay
31 juli 2026
Antwoord van Abode (Abode Designs)
Hi Denise,
Thank you for your kind feedback. We're delighted we could help resolve the issue and provide the support you needed. Your comments mean a lot to the team, and we appreciate you taking the time to share your experience.
Thank you
The Abode Team
Brilliant customer care
Brilliant customer care. Friendly, helpful and warm. A lovely start to my day.
3 augustus 2026
Antwoord van Abode (Abode Designs)
Hi Daniel,
Thank you for your kind words. We're delighted to hear that you found our customer care friendly, helpful and welcoming
Thank you
The Abode Team
Antwoord van Abode (Abode Designs)
Hi Andrew,
Thank you for your feedback. We're pleased to hear you found our advice prompt, professional, and successful. We appreciate your support.
Thank you
The Abode team
Antwoord van Abode (Abode Designs)
Hi Bethany,
Thank you for the great review!
Customer services always friendly and…
Customer services always friendly and really helpful each time I have called
28 juli 2026
Antwoord van Abode (Abode Designs)
Hi Rebecca,
Thank you for the brilliant review!
Great Service from Abode services.
Whilst descaling my Proboil 2X I noticed a problem. Spoke with Kris over the phone. Sent some photos and within the hour he had got back to me and arranged for a new boiler to be sent out.
Great service from Kris and the team.
Would definitely recommend Abode Designs.
20 juli 2026
Antwoord van Abode (Abode Designs)
Hi Donna,
Thank you for your review. We're glad Kris was able to quickly identify the issue and arrange a replacement for you. It's great to hear you were happy with the support you received, and we really appreciate your recommendation.
Thank you
The Abode Team
Excellent after sales.
27 juli 2026
Antwoord van Abode (Abode Designs)
Hi Susan,
Thank you for taking the time to leave a review. We really appreciate it.
Thank you
The Abode Team
Answered promptly and given good…
Answered promptly and given good explanation and reassurance
20 juli 2026
Antwoord van Abode (Abode Designs)
Hi Ellen,
Thank you for the great review!
Customer service was outstanding
Customer service was outstanding. Lady told me exactly what parts I required for my Proboil x2 hot water heater and sent them to me within 3 days as a gesture of good will. If in any doubt in the future they will always be my first port of call. Brilliant service thankyou.
Gary
14 juli 2026
Antwoord van Abode (Abode Designs)
Hi Gary,
Thank you for your fantastic feedback. We're delighted to hear our team was able to help and get the parts to you quickly. Your support means a lot to us.
Thank you
The Abode Team
Great customer service
Great customer service. Had a fault on a boiler, sent a replacement one. Resolved issue very quickly
20 juli 2026
Antwoord van Abode (Abode Designs)
Hi Anthony,
Thank you for the great review!
Thank you
The Abode Team
Great Customer Service!
Glitch with tap, speedily and happily resolved to my entire satisfaction by the contact staff... (by Shelli and Kris), making it easy to trust Abode's support team. Thanks!
20 juli 2026
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Colin,
Thank you for your lovely review! We're delighted to hear Shelli and Kris were able to resolve the issue quickly and make the process so easy. Thanks for choosing Abode!
Thank you
The Abode Team
Antwoord van Abode (Abode Designs)
Hi Duncan,
Thank you for your fantastic review. We're delighted to hear you found our team knowledgeable, efficient and friendly. We really appreciate your feedback and support.
Thank you
The Abode Team
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